Empresso Coffeehouse

Rickey C

I bought coffee here on December 25, 2025 around 11:30 am with 2 coffee cream and a when I asked for 2 more coffee cream the managers wanted me to pay extra for just couple more of coffee cream, WOW. What a customer service they offer to the loyal customers. I love Mc Donald but these Manages doesn’t know how to handle the customers satisfied complaints.

NP

I went and ordered from this McDonalds location several times this past week in hopes to play the Monopoly game. Both times I went and ordered a meal I did not receive a sticker to peal in order to play the monopoly game. This is frustrating because I only went to McDonald’s to play this Monopoly game.

X Waldo

So not only did I wait about 15 minutes for some french fries your manager Liz I believe her name is she claims to be the store manager here mandated about five to six different customers go and use the kiosk rather than helping those five or six different customers to where they would have been able to have sat down and then good you had about three people who walked out because she would not help them. Had I not placed my order already I would have walked out as well so when I asked the young lady why is it that she doesn't want to help people her customer service response was it's our job to know how to use the kiosk not her job to take our order which to me is kind of crazy I don't know why you would have somebody managing your store who is blatantly inconsiderate and is not once to help customers especially in the establishment to where it's supposed to be customer friendly your service here was spotty slow and was horrible and my problem is is that she doesn't seem to really care too much so you're letting kiosks overturn proper customer service

Antonio Alvarez

On October 12, 2025 I went to this McDonalds and stood at the front counter to have someone take my order. After 10 minutes an African American lady working there told me that someone would be helping me. Then a young lady with a hoop nose ring, that was also working there yelled that I had to order at the kiosk and that she wasn't taking no orders at the counter. I said nothing and continued to wait. Then the same lady with the nose ring asked me if I had ordered at the kiosk. I told her no and she said that I had to order there. I told her that the McDonalds website says that kiosks are recommended but not required to order food. Then she said that the website wasn't her boss and that she wasn't going to get fired for taking an order at the counter. Then I told her that I was going to pay with EBT, which is processed at the counter and she replied, "well I don't know what you're going to do then" and walked away. Two other people behind me heard the conversation and walked out along with myself. Will not be going there again.

Jose Almanza

Been here a few times in the morning and afternoon. Everytime I've gone here the wait is SOOOOO LOOOOONG. I could see if it was packed but it hasn't been when I've gone. All they say is that they only have one person up front. Seems like they my want to add more staff. The food is same as any other McDonald's just slow service.

Lizette Figueroa

Asked order thru drive thru, got my two coffees, I was handed out my food. I asked for ketchup, lady gave two items. I asked for 4 more she stated she thought she game me enough, I told her I ordered 3 meals??? Then she forgot to gave me my apple juice. Had to drive back, walked inside the restaurant waited to be helped experienced another unhappy customer, manager was gettho, bad experience overall. Sadly

Ricardo Firman

AVOID. Worst drive thru experience ever. Let's me wait at the window 5 minutes. Then tells me to park. I drive a v8. Wasted gas just sitting there. On top of that every number on the drive thru line was filled. Waited about 15 minutes for my food. NEVER AGAIN. Management needs to undergo review. Also sanitation is a must, place inside is filthy. Smells, looks dirty & you can tell the people don't take their job serious. My worst review I've ever had on any place. Hands down awful

Sabrina Morgan

Manager has no business being a manager!! If McDonald's Corporation puts no emphasis on "good customer will" you get poor service! Cashier/ order window was very pleasant. Second window person was also very polite, but I was asked to pull around to wait while they make my order. 11 minutes go by and I walk in only to find that my bag is sitting there cold. I ask the manager for a refund for the inconvenience and HOT food. He says he can only do a refund or remake the food. What do you think I did?

Reverend Aero

Made an order on the app for pickup, the place is "closed" on the inside with customers. Can't get my food, got ripped off by this business. Employee locked outside.

+1

Tabitha Johnson

I went to this location before work for a coffee and used the mobile ordering. I waited in my car for 10 minutes and no one came out with my coffee. I went to the door and tapped on it until someone came out. I let them know I placed an order on mobile app and waited over 10 minutes and have not received my coffee. The lady told me I had to go through the drive-thru. I told her that's not how the mobile ordering works. I have been to other locations using the mobile ordering and have had no issues. Even though I was charged for the coffee and not given the coffee I proceeded to ask for a refund. She then stated that I had no order open on their screen. I am very disappointed with this location the lack of competency and customer service is horrifying. DO NOT GO HERE! Even under the review at this location says it has mobile ordering but is not compliant. Why are you going to have parking spaces for mobile ordering if you are going to just turn customers away and keep their money and not give them the items they ordered. There is no sign posted that states mobile ordering has to go through the drive-thru. Also while I was there someone from doordash tried to pick up an order and was instructed to go through the drive-thru which was pretty long.