Starbucks

The best Starbucks in DFW! I get coffees here frequently. It is a highlight of my work day

Lovely service! Joan was so kind and friendly and my brown sugar strato Frappuccino tasted wonderfully!

This is the BEST Starbucks in North Texas. The Baristas are amazing, friendly, thoughtful, creative, and professional! I always have a good experience here and I wanted to take a moment to recognize Jackie and the great job she does. The place is always clean and everyone is always working so hard to take care of their customers. After working or studying all day it is nice to see the friendly faces at Starbucks in Trophy Club. Thank you for always making it enjoyable experience for me and my family. We are so thankful for all of you.

Brandon LaBonty

This is the BEST Starbucks in North Texas. The Baristas are amazing, friendly, thoughtful, creative, and professional! I always have a good experience here and I wanted to take a moment to recognize Jackie and the great job she does. The place is always clean and everyone is always working so hard to take care of their customers. After working or studying all day it is nice to see the friendly faces at Starbucks in Trophy Club. Thank you for always making it enjoyable experience for me and my family. We are so thankful for all of you.

Bobby C TEXAS

I was just in to get a couple of gift cards. Everyone was nice and polite. Service was fast and adequate.

Paige Tolliver

I stopped going here for a while because some of the people weren’t so friendly, but this morning I walked over to get coffee and the group of people who were there today are so polite and friendly. I wanted to give a shout to the team that worked this morning.

John Iannarelli

The best Starbucks in DFW! I get coffees here frequently. It is a highlight of my work day

Anna Dalton

Lovely service! Joan was so kind and friendly and my brown sugar strato Frappuccino tasted wonderfully!

The atmosphere is nice, cashier didn't show any welcoming attitude, had like too much ice on a acai. But overall it's good.

An Cao

The atmosphere is nice, cashier didn't show any welcoming attitude, had like too much ice on a acai. But overall it's good.

I went into get iced Americano. it was not really busy and the coffee server (because they are no longer baristas) use the machine and let hot espresso shots. go directly into a plastic cup without ice or water to cool it down. not a good look. you need to retrain your staff

J B III

I went into get iced Americano. it was not really busy and the coffee server (because they are no longer baristas) use the machine and let hot espresso shots. go directly into a plastic cup without ice or water to cool it down. not a good look. you need to retrain your staff

Given 2 stars because they started off in the right direction with getting my drink out quick and correct. Then my breakfast sandwich is where they fell off the cliff. I waited almost 15 min to find out they had my order in the bag of another mobile order and they didn't know until that person came to pick up the order. I checked every few minutes to see what was going on and the people at the counter keep saying it was coming without actually checking. They were assuming someone else was taking care of it. That's poor customer service with not following up to see a problem thru with your customer. This store just lost money because of poor training and I'm eating a cold sandwich. Great job 👍. Oh and once they found the error no one knew how to address it. Like apologize and make it right. Again poor customer service and training of employees. Just to add context there were 5 employees and myself and one other couple was is the store. It wasn't busy. But employees seemed to chat amongst themselves not about work but the night they had.

It's really frustrating when you're excited for something and it doesn't meet your expectations. Even though the item is frequently ordered, it's still disappointing when it's not made correctly. While delivery apps are convenient, it's still a hassle to ensure that the order is correct. I have to be present to make sure my drink is made as advertised. I've visited this location multiple times and if I'm not vigilant, they consistently make my drink incorrectly. It's a letdown every time I visit this location.

Lina M

It's really frustrating when you're excited for something and it doesn't meet your expectations. Even though the item is frequently ordered, it's still disappointing when it's not made correctly. While delivery apps are convenient, it's still a hassle to ensure that the order is correct. I have to be present to make sure my drink is made as advertised. I've visited this location multiple times and if I'm not vigilant, they consistently make my drink incorrectly. It's a letdown every time I visit this location.

mark jones

Given 2 stars because they started off in the right direction with getting my drink out quick and correct. Then my breakfast sandwich is where they fell off the cliff. I waited almost 15 min to find out they had my order in the bag of another mobile order and they didn't know until that person came to pick up the order. I checked every few minutes to see what was going on and the people at the counter keep saying it was coming without actually checking. They were assuming someone else was taking care of it. That's poor customer service with not following up to see a problem thru with your customer. This store just lost money because of poor training and I'm eating a cold sandwich. Great job 👍. Oh and once they found the error no one knew how to address it. Like apologize and make it right. Again poor customer service and training of employees. Just to add context there were 5 employees and myself and one other couple was is the store. It wasn't busy. But employees seemed to chat amongst themselves not about work but the night they had.

Order my coffee on the app I got there it was not ready not one person inside just employees cleaning up. I was picking up my coffee for work once I open my coffee lid to heat it up I’m missing 1/4 of my grande coffee! Not just one one but both coffees! Absolutely ridiculous after spending $14 on coffee calling tomorrow once they open to request my refund.

I’m pretty sure Howard Schultz wouldn’t approve of this kind of Venti. Unfortunately this happens often at this location, Westlake location does a better job and is close.

Lucerito Orozco

Order my coffee on the app I got there it was not ready not one person inside just employees cleaning up. I was picking up my coffee for work once I open my coffee lid to heat it up I’m missing 1/4 of my grande coffee! Not just one one but both coffees! Absolutely ridiculous after spending $14 on coffee calling tomorrow once they open to request my refund.

Garin de Petra

I’m pretty sure Howard Schultz wouldn’t approve of this kind of Venti. Unfortunately this happens often at this location, Westlake location does a better job and is close.

Unfortunately not a good experience. It was my turn to order but no one said anything to me nor did they attempt to take my order. I stood there for 5 - 7 minutes at the register without being assisted so I walked out. I realize there are many retailers that are short staffed but that does not make up for poor communication and ignoring customers. Could be fixed with better leadership.

@Starbucks I’m noticing a trend at Starbucks…over-priced, Over-Hyped, ClusterFucks, zombie employees who need reprogrammed to care…completely dysfunctional. At one point (after waiting for an hour for my mobile order) I literally wanted to scream out PLEASE CAN I WIPE DOWN YOUR COUNTERS FOR YOU? But the baristas were too busy robotically bumping into each other and slopping half of the drinks onto the sticky counters…most paid $10 for piss poor drinks and piss poor service…and this is my good review! Seriously what in hell is the big attraction to Starbucks…I just never got it!

Bad service by Mary (I will say Karen) at the front (Cashier) she is really rude. I asked for Venti Chocolate cold brew instead she waa like we dont have that..... However, instead of suggesting it was "white chocolate cold brew". I have to repeat myself 6-8 times for a Hot white chocolate with cream cold foam". I asked for someone else to help me. She said NO and a laughing face. She has very bad attitude. Mary if you are seeing this post (if you don't want work, please stay home or look for something else.) It's not like I am stealing the coffee!

Bad experience at Starbucks trophy club. I ordered a small cortado (which was recommended by a lovely lady staff member and was great that’s why I went straight for 3 day's ) with whole milk and no sugar or flavor. Unfortunately, it was made incorrectly not once, but twice today and yesterday — both times with oat milk/whole and sugar , which is not what I asked for. I couldn’t figure out why it kept happening, so I ended up throwing the coffees away and couldn’t be bothered asking again. Very disappointed

The absolute rudest person I have ever seen at a Starbucks. Im not going to name the young lady, but she definitely does not want to be there and took it out on me. No other customers were around but dang. I hope this young lady understands how her attitude reflects on her employer. However, based on the way she was acting, she simply does not care. I decided not to get anything after such a rude interaction.

Don Doyle

The absolute rudest person I have ever seen at a Starbucks. Im not going to name the young lady, but she definitely does not want to be there and took it out on me. No other customers were around but dang. I hope this young lady understands how her attitude reflects on her employer. However, based on the way she was acting, she simply does not care. I decided not to get anything after such a rude interaction.

Valery Casian

Bad service by Mary (I will say Karen) at the front (Cashier) she is really rude. I asked for Venti Chocolate cold brew instead she waa like we dont have that..... However, instead of suggesting it was "white chocolate cold brew". I have to repeat myself 6-8 times for a Hot white chocolate with cream cold foam". I asked for someone else to help me. She said NO and a laughing face. She has very bad attitude. Mary if you are seeing this post (if you don't want work, please stay home or look for something else.) It's not like I am stealing the coffee!

Kapil Mehandiratta

Bad experience at Starbucks trophy club. I ordered a small cortado (which was recommended by a lovely lady staff member and was great that’s why I went straight for 3 day's ) with whole milk and no sugar or flavor. Unfortunately, it was made incorrectly not once, but twice today and yesterday — both times with oat milk/whole and sugar , which is not what I asked for. I couldn’t figure out why it kept happening, so I ended up throwing the coffees away and couldn’t be bothered asking again. Very disappointed

David Kozlowski

@Starbucks I’m noticing a trend at Starbucks…over-priced, Over-Hyped, ClusterFucks, zombie employees who need reprogrammed to care…completely dysfunctional. At one point (after waiting for an hour for my mobile order) I literally wanted to scream out PLEASE CAN I WIPE DOWN YOUR COUNTERS FOR YOU? But the baristas were too busy robotically bumping into each other and slopping half of the drinks onto the sticky counters…most paid $10 for piss poor drinks and piss poor service…and this is my good review! Seriously what in hell is the big attraction to Starbucks…I just never got it!

Shawn Richard

Unfortunately not a good experience. It was my turn to order but no one said anything to me nor did they attempt to take my order. I stood there for 5 - 7 minutes at the register without being assisted so I walked out. I realize there are many retailers that are short staffed but that does not make up for poor communication and ignoring customers. Could be fixed with better leadership.