Ted's Fish Fry

Texting Stories

This was Thee ABSOLUTE BEST lunch!! The Ice-Cap was Perfectly Bended adding 1x shot of Espresso. The Everything Bagel was Toasted & Buttered Just Right!! Thank You!

Klara Pinkerton

I have usually had decent experiences here, but last Saturday was disappointed. I did not get a receipt (or the correct coffee) so I couldn't fill out a survey but wanted Tim's to know how much correct coffee orders matter. I had just enough time before a nail appointment to grab a cappuccino and first was handed an iced cappuccino which was an understandable misheard order. Then they handed me a medium hot beverage cup so I put it in my cup holder to cool while I raced to my nail appointment. Sat down, took a sip and immediately made a face. It was a sweet, flavored drink that I'm not even sure had coffee in it and my nail tech very kindly offered to let me go back to get what I wanted but I didn't want to waste her time because of the coffee shop's mistake. I ended up taking two or three sips and then throwing it away at home, but not having my coffee for that day made it much less enjoyable and I basically had nothing good to drink during my 2 hour nail appointment 😢☕

DM Johnson

Update. Manager got back to me about a week later, didn't even really read the complaint and kept thinking it was a month previous before they started working there. Told me they were going to fix the issue and wanted to make it right for me and I told them I accepted, and it's now been a few weeks and I've heard nothing back. Customer service is also not great for this location. This is probably the worst Tim Hortons location in the entire area. They were out of everything for the macchiatos and lattes, and didn't tell us until after we had paid for our order. The cashier Did offer Amy found but we wanted coffee since all of the other places around were extremely busy. We ended up getting a substitute which actually cost a dollar less for each drink than what we paid, which is not a big deal. It was only a $1 each. The coffee is really didn't taste that great, and she had to remake them because they were supposed to be vanilla cream cold brew and they did not have the vanilla cream in them, it was just plain coffee. Then the food. I had gotten a grilled cheese panini and it was the saddest thing I had ever seen and eaten. It looks like they just took two pieces of white bread, slap some cheese in the middle and toss it in a toaster for a minute. It was mushy, the cheese wasn't cooked all the way in the middle and the bread had nothing on the outside to make it crispy, just a couple of grill lines. I could not finish the whole thing, because it was terrible. I have gotten the grilled cheese panini from Tim Hortons quite a bit in the past and they were always good, but this one was not even close. Didn't even want to bother taking that back to the counter because I had already went up there once to get the incorrect coffees remade and they seemed annoyed having to remake the coffees. I didn't even want to deal with them being annoyed with having to make the panini properly. The bathrooms are also pretty gross. They look clean but one of them smells absolutely like straight up rotten eggs, and has been for the last several months. The music was also extremely loud and was Not exactly the music you expect to hear in a Tim Hortons. If they had turned it down a bit I would not have minded but any conversation had with another, you could not hear them well and would have to have them repeat. This is one Tim Hortons location I will not be going back to, which is a shame because that was the one we would go to quite often for the last 4 years, since I work in the neighborhood. I gave two stars because at least the donuts we got with our order, were fresh and tasted good.

KzukiOdenTheChad

Just got a Plain Bagel with Cream Cheese Toasted and a Blueberry Muffin at 10:56am. The Bagel was fine, but the Muffin tasted off, almost as though it was mixed with fryer grease. Due to this experience I will make sure to steer clear of this location.

Amy Cheng

I usually don't feel the need to write a review if there is an issue because usually when I reach out, the issue is solved. However, Sunday I placed a mobile order for 3 coffees and 20pack of timbits. We paid and when we got there they said they didn't have the timbits. They couldn't refund me and they would not replace it with something else. They had us leave and told us to just contact the help in the app. I immediately did that and I got a response saying they would give me some points for my inconvenience but it wasn't enough points to buy the product again and there was no refund. So now I just tried to contact the help desk again and the automated system said that they could not do the refund and the store had to give the refund! So was I told something false and now I paid for a product I won't get? Disappointed for the run around and no help from the location

Evelyn Camelia

They miss items when you order delivery. EVERY Single. Time. I do not have a car, so ordering delivery is my only option when my disabled mother is visiting. They ignore/miss prep requests and instructions. I understand if it's busy. But I'd rather my food and drink arrive a bit late and correct than on time and missing things. Maybe if they paid their employees better, treated them better, and/or hired more people per-shift, they'd be more incentivized to do their job better. I totally blame management for their lack of quality service.

Britten Tice

When we went to order the cashier was very rude. We asked what came on a new item she started to explain and then walked down to the other side of the counter and looking away from us. We couldn't hear her or understand her. She wasn't helping anyone else or helping with food. Then after we ordered, our food came out wrong and my wife's coffee took forever. A black coffee with cream. Simple. Maybe be more attentive to your guests or at least act like you want to be here

Mark Murawski

Do not go to this Hortons location if you want to get what you order. They can not get a simple cup of coffee right. I order two small coffee with cream only ( simple ) . I get coffee black- with sugar and constantly FILLED with grinds at the bottom. For a coffee shop not able to get simple coffee right I would never order food or anything else . Will not return

Jonny Page

Yeah I go to this Tim Hortons at least three times a week and they don't know how to make a cup of coffee to save their life The coffee itself tastes like dirty water. They need to learn how to brew a pot of coffee . unfortunately If this didn't happen the last seven times in a row I wouldn't have made this review

Raylynn Ryan

There’s a lot I can say wrong about this specific Tim Hortons. This location is the worst one I have ever been to. As I have experience working in food service, I understand if you run out of things. But what I don’t understand is why these items still show up in the app when they don’t have them? I had ordered a mixed berry smoothie, and a blue berry bagel. First problem being that they couldn’t find my order.. when i have it on my phone to show them. Then they try to tell me my order was the same as one that was on a receipt when it wasn’t what I had just said my order was.. tell me how that adds up? When i finally do get my smoothie, tell me how it’s a completely different color than the one my boyfriend had gotten. Terrible service. Go to dunkin instead. Never ordering here again.

Jimmie Fries

This is a joke. I ordered a bagel with strawberry cream cheese for my son, and when I got it home and opened it up, it looked like the person that made it was blind. I get that this is supposed to be a fast paced food service, but come on. How hard is it to put cream cheese on a bagel?!