Jimmy John's

Ewww People

The food was tasty and what I’d expect as a standard at a chain. The staff was less than enthusiastic. They made the sandwich and it tasted great but that small amount of kindness was missing . Maybe pay them better…kindness shouldn’t cost anything…like “thank you” or “have a nice day” or “enjoy” when passing a customer the sandwich with a smile. Also, the question I asked about the app seemed to ignite annoyance in the staff as I was told they have nothing to do with the app. I can’t use my card in the app without Apple Pay and I don’t want to use Apple Pay. Do I still get pairings and free stuff? I don’t know, because even by putting my phone number in at time of purchase in the store doesn’t result in corresponding change in the app suggesting I even made a purchase. Also, I can’t get delivery to my work from this location in the app. Restaurant was very clean.

Arnise Davis

Clean restaurant but the staff was not too friendly! We was not welcome when we entered the establishment! Sandwich would have been great if the bread was not hard and stale ! I think I will stick with subway and not mention some of my lettuce was brown !

Luke Christensen

Second try since moving here recently and same rude service again. Not super rude but pretty unhelpful and seemed annoyed, overall unprofessional

Luke Christensen

Person taking my order was pretty short with me in general and heard her and other people laughing multiple times throughout my order. Kind of unprofessional. Upon getting to the window, girl at window (never saw her she just reached around to give me everything). I also asked if I could give my number for rewards and no answer. Just a window closed right in my face. Love going to jimmy John’s but since moving to Tyler don’t think we’ll be going again anytime soon. Oh and the food was wrong and sloppily put together.

Hayden Diamonds

Ordered 4 sandwiches, and only one of them was done correctly. Everything was correct on the receipt, so just be aware that they've got kitchen staff that can't follow step by step instructions on a piece of paper.

Trey Gross

For the second time in the past few months, my wife ordered an Unwich. Once again, we got home and realized it’s the sandwich with bread. So often, the crew working at Knight just doesn’t give a flip and acts like they Don’t wanna be there. It’s too late in the evening to turn around and go back and get it because I would be closed now.

Bradi Polly

Extremely rude staff, we were clearly interrupting their jam sesh as music was blaring the second we walked in. I tried to get a sandwich for my little girl and the young man consistently refused to toast a sandwich, I don't understand why? They would not help explain the reasoning behind or even attempt to help us with a solution when ordering for a little one. Very disappointing, we did not even bother staying as that is the level of service we were receiving. We will not return.

D H

The sandwich would've been good if the bread wasn't hard I will never eat there again! The people were rude, and forgot to make 1 sandwich I ordered! I'll be going to Jersey Mike's next!

Shawn Cravens

I will "NEVER RETURN" nor will I refer anyone to this Tyler, Texas establishment. The night manager, SAVANNAH , was "very rude" and "very unprofessional". I am shocked that Jimmy John's would employ such a pompous person who does not value their customers. After SAVANNAH addressed me about customizing the GARGANTUAN sandwich (mustard instead of mayo), she said I should have known what comes on this sandwich because she has assisted me before. This was a total bold-faced lie because I have never seen this person ever in my life! Why would anyone do business with such a crooked and lying manager who displays rudeness to their customers? She would not refund my money, or my tip, that was paid to the cashier (whose name is Asia) which is what I was requesting due to her poor customer service. I'm quite sure that this "IS NOT" the first time that SAVANNAH has treated customers, or staff, with this type of disrespect and crazy fabricated stories. I'm quite sure that your staff will side with SAVANNAH due to their fear of retaliation or their fear of termination. What a terrible, terrible experience! SAVANNAH certainly needs to be fired or put on some type of corrective action!!!!!!! I wish that I could grade this by giving ZERO STARS because that is certainly the type of customer service that I just received!

Ashley Carpenter

Super fast, good food, HORRIBLE customer service! It’s a drive through, and it’s super easy to say a few words and take payment, thank the customer and then they leave. This location has a large male with a pony tail and a beard who lacks any communication skills which are necessary for customer service. He said absolutely nothing the whole interaction. Not a word! So rude.