Dunkin'
Donut, coffee shop · Watkins Glen
Ofertes disponibles
Sigues flexible, estalvia més
Sigues flexible, estalvia més
Sobre Dunkin'
En Dunkin' de Watkins Glen, te damos la bienvenida a un espacio donde disfrutar de nuestros clásicos desayunos y una amplia selección de cafés que te acompañarán en cualquier momento del día. Con años de tradición, nos esforzamos por ofrecerte un servicio amable y productos de calidad. ¡Ven a descub...
En Dunkin' de Watkins Glen, te damos la bienvenida a un espacio donde disfrutar de nuestros clásicos desayunos y una amplia selección de cafés que te acompañarán en cualquier momento del día. Con años de tradición, nos esforzamos por ofrecerte un servicio amable y productos de calidad. ¡Ven a descubrir por qué somos el lugar perfecto para empezar tu mañana o darte un capricho dulce!
Què diuen els clients de Dunkin'
This Dunkin' has mixed reviews. Many appreciate the fast service and friendly staff, especially in the mornings. However, inconsistent quality, incorrect orders, and slow service are recurring issues. Some customers have reported issues with cleanliness and staff attentiveness.
Plats populars
Ideal per a
Tip: The drive-through is narrow, so consider walking in. Some reviewers recommend visiting during peak season when they have a good system in place.
Services
Què veure a prop
Dades de Wikidata
Explora els voltants de Dunkin'
Dunkin' es troba a Watkins Glen, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.
Patrimoni Històric
- St. James Episcopal Church (A 731m) — church building in Watkins Glen, New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
- First Baptist Church of Watkins Glen (A 814m) — church building in New York, United States of America Lugar inscrito en el Registro Nacional de Lugares Históricos
Edificis Religiosos
- Saint Mary of the Lake Roman Catholic Church (A 474m)
Altres Llocs d'Interès
- Schuyler County Sheriff's Office (A 386m)
- Schuyler County Volunteer Ambulance (A 537m)
- Watkins Glen Municipal Hall (A 941m)
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Preguntes freqüents sobre Dunkin'
Opinions de Dunkin' Watkins Glen
I’m literally blown away at how amazing the hospitality was at this Dunkin, not to mention everything was perfect and their was LIGHT ICE in my coffee- something nowhere else has ever been capable of doing lol seriously. You girls rock & your friendly attitude made my day! Thanks again!
Love my iced coffee!! Will not get it from any other place. They are always very friendly and the service is always fast! Can not say enough good things about this facility!!
We loved this. Dunkin’s was a life saver for us in BATH NY location, there was no option around for us, we are vegetarian so couldn’t found any other option for the tummy. We survived for 2 days with Dunkin’s. 😂 Keep creating few more veggie options. We loved the new one stuffed bagels.
My favorite DD around. Super friendly staff, great customer service and very fast!!
Apparently a new counter person working today. Not sure why I was missed in getting my order taken, but after waiting patiently while others in our group had their orders taken and filled, it was finally my turn. Funny how it only took about 2 minutes to fill my order. Thanks!
Went out of their way to make our experience a good one before we got back on the road. Best DD ever.
Staff are always friendly and helpful and the coffee is great. These folks have always donated donuts for a church community meal function that I volunteered for.When they were asked if they wanted to help us out they would always do so.
Watkins Glen Dunkin', it's my all time favorite of all the Dunkin' or Tim Hortons, for that matter, in NY. This has been my go to store for many years including 10 years of traveling NYS providing training classes from early morning till sometimes very late at night. Their large latte works well to keep my mind sharp! Stop in and enjoy the friendly atmosphere of the owners and employees. It's as refreshing as their beverages. Everyone loves their bagels and muffins too. While working at farm events I always provide my coworkers with fresh Dunkin' treats!
OMG THIS PLACE IS SO QUICK. This Dunkin is so on top of their orders! They've yet to mess up any of my orders, and I don't order the same thing every time either. By far my fave Dunkin in the area.
This Dunkin Donuts in Watkins have the sweetest of staff. Not to shame any other Dunkins in the surrounding areas but THESE GUYS NEVER mess up my coffee order. They really care about their customers, they get us in & out. They always have supply of donuts, I never hear "Theres no more, another choice?". I go to this Dunkin ALMOST every other day and it's great to know I'll be getting EXACTLY what I ordered every time I go through. Thank you for being the best Dunkin'. Deff run on Dunkin'!
The Watkins Glen Dunkin Donuts is by far the best Dunkin in the area. Even when I'm headed to the Elmira area I make a trip out of my way to get my coffee there. They take the time to remember regulars, make visitors feel welcome and they know how to make coffee!!!
Our go-to coffee and breakfast establishment in the Glen. Always courteous service and fast. Good coffee drinks and great doughnuts. Drive through available and some sit down eating too.
I'm from the Albany NY area and frequently visit Watkins Glen and this store. It's always very clean, the people are very friendly and my order, no matter how busy they are, is always right. Great place
I stopped into the lobby to place an order around 10am on 10/19, a Saturday morning. The place was completely packed, with a drive thru line wrapped into the street. Their espresso machine was down (seemed to have just happened), and they had multiple upset (and might I add, impatient) customers. The gentleman running the register was incredible. He maintained his composure and remained so patient with all of the customers and all of the employees behind the counter. I respect that so much! I got a blueberry donut iced coffee + a caramel iced coffee, in place of a blueberry donut iced latte + iced caramel macchiato. Both turned out great for being our second option of the morning. Shoutout to the staff for their customer service, especially the person on register. I wish I would have gotten his name to give him a shoutout. Kudos! Love to see a fellow barista who wants to make someone’s day better, regardless of the troubles of coffee shop morning shifts.
Everyone behind counter was so polite, bagel wasn’t stale, makes good good visit
Could keep the store cleaner, and some of the workers do not greet there customers, when approach the counter for service. Get very busy at times. They need to better flow of customer orders when there busy. The to assign at least 3 runners for customer orders 1 for just for the front counter. and 1or2 at drive Thur and two the register and 2 doing sandwich orders
Wow what a train wreck. Imagine trying to get a cup of coffee 2 hash browns and 2 donuts 🍩. 1/2 hr wait ✋️. 👏 good job As I waited for my order the staff never stoped moving like a well oiled machine. As I was geting ready to order I noticed they had a problem with the computer. While the costumers kept coming in ( morning rush) All employees were scrambling to keep up some orders got missed and some mistakes were made .I sat back and watched it unfold..... Your employer the owners of watkins glen dunkin donuts.should watch the video of events that took place on ... 02/18/23 sat at 10am.. I was impressed with the whole team 👏 You should reach out to them and thank them for a job well done
Great place, fast, clean, efficient and great employees. I sat down and ate my breakfast burrito that was actually very good. Within 10 minuets, several people walked in and out with their orders with zero issues. I look forward to next visit because they handle the large crowns that randomly enter at any moment very well! The place is very clean and the employees listen very well while making eye contact. Plenty of parking and free WiFi too!
Good coffee, hot, and very quick. Was there this morning. Man behind me was a nightmare! - Big order, but changed his mind (and the order) several times. So impressed with the server at the register for his patience and kindness to this difficult customer.
This is by far my favorite DD. The employees there are the ones who make this my favorite place. They are always happy and smiling. They will go above and beyond to make your sure your order is correct and out as quickly as it can be. There are times that they are working under horrible conditions in the summer, in the height of the tourist season with no A/C, but still try to serve everyone with a smile.
Awesome experience….I’ve read the bad reviews and have to say that it was not my experience at all. We visited on a Sunday morning during peak season- they were extremely crowded both in drive thru and walk in. They had about 10 people working and had a great system to make everything run smoothly and quickly. Quality was not compromised at all. They have definitely stepped up their game from the reviews I’ve read.
Stopped in to get some coffee on my way home from Elmira. The staff was having a good time singing and working, and they were nice enough to put my drink in my Yeti to keep it colder. The drive through is very narrow so I walked in. It was refreshing to see the staff all being kind and having fun.
Dunkin is just a all round nice play to get really good breakfast food to start your morning, even though I don't start off my morning like that usually they still offer great bagels and frozen hot chocolate and it's amazing, they offer other great selections of food but I find those the best for my tastes, the employees at the register might be hard to understand for most people but there should be someone there to help you if you have an issue and other then that the service is pretty good, they have a drive-thru aswell but it's for small cars and trucks so you can't fit a big vehicle in there
The lady working at the counter was very helpful with finding a coffee bean grinder. -it was kind of her to lookup the local Walmart to see if it was in stock. Thanks!!
This DD is always busy! But this service was quick and they were friendly.
Service is fast and pleasant! Everytime I go there is a line at the drive thru as well as a small line inside. However, they keep it moving and no matter how busy it is, everytime I go my wait is only a few minutes at the most!
It's a Dunkin so food is the same as all, I do like their doughnuts. But the staff was great, one individual in particular took the time to share directions to local places to view the lake.
Although I like coming from Canada specifically to grab Dunkin’ Donuts stuff I am generally more inclined to be disappointed by the lack of consistency in their products specifically when the franchise has new owners and the quality is not the same!!! The Watkins Location though has kept the same quality and taste I have been looking for and love to visit Dunkin time and time again!! Thank you!!!
The rating is solely due to the quality of product (in general). This store actually tries to trick you/force you into taking things while paying for something different. Then lie about it to your face. They do a sad job maintaining the brand as a franchise and ought to be taken care of. It's an overall bad business.
Standard drinks. Nothing special. But I got a bacon and cheese roll up and it burned my finger enough to cause a blister. It wasn't "rolled up" but slopped together folded over itself. The other one (comes as two) was as you would expect. Not too hot to touch. A little disappointed they didn't just mention one was just made and to be careful.
I stood in line for almost 4 minutes and wasn't greeted and my presence in the store unacknowledged. A staff member had just come out of the women's bathroom, and her hair was not put up neatly. It was flowing freely and was longer than shoulder length and looked greasy/unclean. It looked sloppy. Made me concerned that hair can end up in a beverage or in food. When I used the bathroom on my way out, the bathroom was unclean and messy. The midnight coffee was awesome, though, and made fresh to order.
Edit: I'll add 3 stars because things have improved a small bit. I'm only ever here because I have to be, so I can wait for my fiancé to get out of work. Ever since Roger went to the Penn Yan location, this place has gone downhill. Some of the employees (probably the newer ones that I don't see again) will swear and scream at each other behind the counter, bad mouth customers when they walk away, or just overall be rude nuisances and gossip loudly all day... It's disappointing because I used to love it here. The food is usually burnt every time I order a bagel or sandwich. On top of that its always closed early, and the doors lock randomly because they never have enough staff. There's only one nice gentleman there now who is helpful when I wait for my fiancé to get out of work. Definitely just go to a different Dunkin if possible.
Awkward driving/parking lot had average service nothing to write home about. Stop at this location about once a month when drivng through.
Coffee did not taste good. Ordered a totally different sandwich than what I got. Already drove away before I noticed. The last few times going there the staff was not very friendly. At least try to fake smile for people. This used to be my favorite Dunkin 5 years ago, but for me it has turned south in recent years.
I visited this place last fall and had their Egg and Cheese Croissant, Coffee, Hashbrowns and Avocado Toast. usually I like Dunkin donuts and stick to their usual Menu but this time I got Avocado Toast and that was pretty bad and complete waste of money. Also their Hashbrowns were not that good but other than that everything was good at this location as in usual breakfast sandwich, coffee, staff and service. Will consider going here agin if I am in the neighbourhood.
Been to this location a few times...ordered a couple different drinks. The specialty drink was awful and an iced coffee was not great...I don't recommend this location unfortunately
Consistency as of lately has been less than desirable. Food quality has lacked, drink quality is rushed and therefore lacks as well. Employees are hit or miss. Unsure if lack of training or understaffing, but quality control is definitely needed.
Never go there after 3 pm there ice coffee is nothing but watered down can't taste nothing but water down coffee it's a same when they scoop it with a cup out of a pitcher why is it in a pitcher so they can add water to it you guys are going down hill the night crew is very happy ask for extra Carmel and pay for it and still 2 pumps waste of money on a water down ice coffee
Decent service but one of the workers started mopping the floor where my fiancé and I were sitting making us get up so he could mop under the table. We immediately left. Couldn’t they have waited til we were done? Absolutely rude IMO.
Good food but terrible service and fraudulent. Cocoa almost always watery. I explain it and they take it, pound on the cocoa machine and hand it back without doing anything, cocoa still taste the same....watery. this was not the first time it happened. I called manager and he doesn't care.
This is one lazy DD crew. They refused to acomadate a simple request. Camarmel drizzle on blueberry crisp coffee not latte. So I tried ordering my iced coffee then asking for each ingredient as is and they said no. Caramel drizzle for latte only.
Ordered the new bagel mini bites. Menu was unclear. Apparently you only get 2 TINY three inch bagel bites per order. Not worth the hype! Too expensive! Should have ordered regular bagels.
This location seems to be consistently understaffed. The indoor area will randomly be closed in the morning with a sign on the door saying they don't have enough staff. There's usually a note to use the app and they will bring the order out to you (or use the drive through). But they have also now turned off the ability to order through the app for this location. So your only option some days is the world's narrowest drive through. Just avoid here if you can until they can actually get enough staff to be open.
The couple young girls they have right now in there working definitely does not want to be there. U ask a simple question to just split a bill and literally the one that was just leaving on the counter doing nothing rolls her eyes cause she actually had to do something. I could not believe it. I mean ur at work isn't doing things the customers ask part of it,atleast last time I thought lol. It's just crazy. But coffee and food is good,lol.
I don't understand how you can have maybe 8 people working here, and I'm still sitting at thru window for 10 minutes. Like the actual window, not in line.
Stopped on our way through. Ordered a "iced Mocha", and got a black coffee with chocolate in it. Which is not correct. Told me I ordered wrong and had to pay for my correct coffee....I worked in a cafe for 7 years. Never has a iced mocha been a black coffee with chocolate. But then again this is why I Never go to dunkin.....
It's gotten super slow over the past year. I never get consistent tasting iced coffee. Parking lot and outdoor seating was previously always well kept. Not so much now.
One of the worst Dunkin franchise we visited. The service was super slow. There were flies flying around. And the servers were not even paying attention to the people lining up at the counter.
The staff was friendly-ish. However, they are always trying to break down early so lights are always off an hour before close, everything is just everywhere, and coffee is bitter. Last time, they were pouring coffee out of an iced tea container. My whip cream and milk was curdled. So I'm glad I noticed before drinking anymore. They "couldn't" make my frozen coffee due to breaking down early. I always try to go to the one in Elmira 30 minutes away before coming home.
I love that out tiny town has a Dunkin’ but it’s so inconsistent. I don’t think I have ever had an order come back correct. Today I ordered an iced vanilla coffee with cream and sugar and vanilla shot not the swirl. I got a black coffee with vanilla shot so I handed it back and asked for cream. When she went to hand it back to me I asked does it have sugar she replied yes. Shocker…it had no sugar. I also ordered a 10 piece munchkin for my kids to share, I only got 9 munchkins. Last week I ordered churro donuts for my kids they were so hard they crumbled. Some things are great and some staff is great but it’s very inconsistent as of lately. Hopefully they can make some improvements because I love Dunkin’
wouldn’t make me a new coffee after they gave me a broken cup. insisted i had to pay for it then took 10+ minutes to remake it. after all of that the coffee wasn’t even made correctly
45 minutes for a sandwich and a drink. 45 MINUTES. Absolutely ridiculous. Employees stood there staring at the crowd of people and complained about their jobs. Taking and completing one entire order before even taking the next also feels very inefficient. Don't bother with this Dunkin.
Always understaffed and a line to the road, lobby being closed and drive threw only, and having a full size truck isn't an option. While staff behind the counter yell out loud about hating there job and how overwhelmed they are worst dunkin around
Went to on a Saturday night around 9:35 pm and there doors were locked. However business hours indicated that closing was 10 pm. Drove to drive thru and was told we are currently closed and it was only 9:40 on a Saturday night. So much for being open til 10 like the doors said. Never stop there again. They should be fired.
Air conditioner has been down on my last two visits. So it's been down for some time. Floor has not been swept and moped sense God knows when.
One of the slowest Dunkins ever. It didn't used to be like this, but in the past few months it has gotten bad enough that the drive through line is out to the road and blocks the entrance, causing cars to have to then drive in the one way out just to park and walk in. Going inside isn't any better as you stand around and wait longer then if you went to a mom and pop diner and ordered the same things. I would go spend my money elsewhere and let the tourists have this place.
Made an order for walk in on the app and only got 1/3rd of the order. Left after waiting almost half an hour and nothing. No one was even working on it. Got in line to ask about it but line was long and only one person at a time. Would have been another 20 minutes before reaching the counter. Definitely don’t recommend. Tried to be patient and usually I’d just wait but it was ridiculous.
Me and my dad were trying to order here, the person in the speaker couldnt hear him very well so he raised his voice so he could try ti hear him better. We were refused service because he was “yelling” at him. Horrible staff. Don’t recommend.
Rude people closed all the time for People can't get in to order in the lobby have no room for trucks or bigger SUV to get through drive through and not even busy to serve. They were all standing around doing nothing because most People cant go through drive through.
Worst experience. Ordered 2 drinks both taste disgusting. Can tell there not made right. Tried calling 5 times with no answer. When I went there was 1 other car. Will not be back.
Every time I go here I get an iced latte and it's never right. It always tastes like milk as if they skipped the espresso part of the latte. I've had them remake it every time and it's never right. I will never go to this dunkin again because it never fails.
Haven’t had a correct order made for me once. I keep hoping for improvement unfortunately none made
Bacon bits were cold, and beware when ordering because they wont let you change your mind. Girl up front arguing saying we need to realize as soon as we say what we think we want they are made. All that before we even paid.
If I could give fewer stars, I would. Handling good with bare hands, then when asked to use gloves, the women used her dirty hands to pick up a random glove on the counter. Filthy people. This woman's hands had crud all around her fingernails
This place....it once was great.....since new owners took over 2ish years ago it has went down hill drastically.....highly recommend not stopping here....also lobby says closed..and to place mobile order and call and will bring food out...placed a 30 dollar order and called but phone is mobile phone and its turned off...terrible
Desperately wish I could give them 0 stars. This is by FAR the worst Dunkin around. It's dirty, the manager is rude to customers AND employees. I feel TERRIBLE for the few kind employees. I shouldn't stand there and hear a "manager" berate her employee, hear the employee ask for basic decency and hear the manager say, "I'm your BOSS, I can speak to you ANY way I'd like." Some basic training would so her well...here's a few tips: discipline in private, treat your employees respectfully, and no customer should listen to your ridiculous yelling match over making customer orders. Now, same "manager" on CUSTOMER service...we waited a good 15-20 minutes for our mobile order, she made eye contact with me no less than five times, even as I stood by the mobile order pick up, she continued to ignore me. Finally, she asked if I needed something, and I told her I was waiting for a mobile order. That's when I found out they were out of what I ordered. Also, don't bother ordering extra anything because you'll spend $1 on a single slice of bacon...and I heard the gentleman tell the girl making the order when she mentioned the extra bacon we ordered, to just add one piece because "they don't need that much." Honestly, maybe we don't, but I don't think it's right to charge $1 for a single piece of bacon. Overall, it was a terrible experience BEFORE today, and today sealed the deal to not go back. It is SO worth your time to go to ANYWHERE else to grab breakfast, even a gas station.
Used to get donuts and coffee all the time the donuts are horrible here this is the only dunkin I've seen who used what seemed to be hamburger rolls in a way for donuts they leave them in the case all day and don't bother changing them out definitely won't eat her any more
America thrives on Duncan not really not anymore. They close at 5 PM. They open up at 5 AM. What about that night person that goes to work at eight or 9 o’clock at night and comes home 4:00 in the morning, thank God for barn dairy
Assuming the lobby is closed due to being short staffed... but man the staff that was there was unpleasant. No customer service at all. I also ordered wake up wraps that were not cooked evenly... but if I wanted to complain or get it re made... the front door was locked so I would've had to wait in the drive through line again. Worst dunkin experience I've ever had.
Waited over an over hour for door dash and part of our order was missing / incorrect. They didn't answer the phone when I called.
Worst Dunkin I have ever seen. The staff are verbally rude to customers. They are out of items and told a customer very rudely to go to another Dunkin then. I saw the person making the sandwiches wipe his nose with his hand. This place needs to be inspected and promptly shut down.
I go to this Dunkin every morning this place has gone down hill vs alittle over a year ago . I always order the same drink and 3 out of 7 days it’s made the correct way when I pay extra for cold foam I expect to taste it and nope the coffee is filled to top of cup so no room for cold foam and then with my drink being messed up so bad I toss it right away . .The lines in the drive through are one car at a time so goes crazy slow and oh the new manager Jessica wow is all I can say she is a public figure and I witnessed her at a local restaurant treating a employee so bad to make that employee cry . Professional she is not and needs to be removed from the public eye . I personally have seen this girl treat customers horrible at Dunkin and employees .
I have gone here almost everyday and gotten a caramel iced latte and every single time I get it for this one kid that makes it it tastes SO bad, I’m not sure what he’s doing and he’s always so rude and today (august 17th) I went around 3:30 and the same guy was on his phone while I sat at the window for 10 minutes waiting on my two small lattes that tastes like straight up expresso. I don’t know if he needs to get retrained or something but I can’t stand another drink or service from him which is sad cause I love this place and all that work here!
wish I could give 0 stars. This Dunkin is ridiculous anymore. The redhead manager is ridiculous, we got a bacon egg and cheese that only had a half slice of cheese and seemed like one half piece of bacon. It’s annoying because their prices aren’t getting any cheaper. The manager was very rude to us and didn’t seem to care about the customer service they were providing. We’ll never be back, at least not until there’s new management. Who would ever want to work here anyways. For those thinking of purchasing here today, I’ll save u some time. Don’t.
Unsanitary. Bad food. Slow service. Definitely would not recommend.
They have a sign up that, and I quote, serves as a "reminder" to all patrons that their frozen drinks aren't available because their machine is broken. If it's been broken for so long that you have a reminder sign up indefinitely, it's a little bit ridiculous you haven't gotten it fixed yet. Let's go.🤷♀️ They were very polite. However, that's a bit ridiculous.
There was a line for drive thru at 2:45 in the afternoon. Let's be patient I said. Finally made it up to order and the employee was mumbling and had to repeat himself three time before I could figure out what he was saying. Then back to waiting. Made it to the window. The car in front drove off with do service. The employee turned from his register, never. acknowledged me......took two cups from the rack and went in, I assume, to start my order. I drove away as well !!
I went through drive through and asked for a dozen Boston cream doughnuts and they gave me no Boston creams and all different ones. They could have told me they were out or they didn't hear me and I wouldn't have paid for them and gone somewhere else
I ordered midnight which is dark roast w cream. It taste like milk water or they forgot to put fresh coffee grounds in when made. Ask for extra coffee to be put in & it did not change it. Also the worker could have cared less.
Sad to say after many years of loving the WG Dunkin, I'm over it. I have probably donated 5 coffies because the lobby says closed and the line is in the road for the drive through. If your lobby is closed then dont let people select it on the app for walk in. Very dissapointed. And don't bother calling noone picks up the phone.
This Dunkin is an absolute disgrace to society. This manager who’s a ginger is terrible in customer service. I get people who work at Dunkin are probably not educated but I would think it would be common sense to be nice and polite to customers especially when there’s a problem with an order and your employees only put a slice of cheese and 1 single piece of bacon on a bacon egg and cheese sandwich what a joke. Please stop wasting your money at this Dunkin it’s not worth it. If you work in customer service you should get some people skills please. This Dunkin used to be amazing then the new ginger took over and it’s absolutely terrible and sad. Never ever coming back
This D&D location seems to have cut-off times for ordering particular menu items that do not align with its closing time. My suggestion is to clearly post these cut-off times to avoid inconveniencing patrons. We went to order an iced chai and an iced latte from this location. We got in the drive-thru line around 4:45. We ordered at 4:50. Ten minutes before closing time, we were told that they are no longer making lattes. I’ve worked at other food service establishments, and our policy was always to accept all orders up to closing time. Therefore, this confused us. We hope this D&D will post its latte hours for the benefit of all patrons.
I ordered a everything bagel toasted with butter and cream twice now and they had trouble putting butter and cream cheese on both parts of the bagel
Very frequently, this DD has problems (staffing or product). Last time, trying to enjoy a coffee in the dining area, I have to constantly hear profanity, mainly about how they hate their job. This time, weeks later, they're out of espresso and, instead of telling me anything, the girl (nose ring, dark hair, unpleasant) decides to give me steamed milk (no espresso). I even confirmed "this is a cappuccino, right?" She said yes. I understand staffing issues, but this is way beyond.
Staff is extremely rude. First sandwich was cold, when I went back to ask for a new one they gave me sausage instead of bacon and it was still cold, and when I went back to get the right sandwich I got attitude and sarcasm from the employee, who said the sandwich was hot but it was still ice cold in the middle. Avoid at all costs has been nothing but issues as of late
I had a really disappointing experience at this Dunkin’ Donuts location. My drink was made incorrectly even though I was very specific with my order, especially requesting less ice. Instead, the cup was filled with ice and barely any drink. It felt like the staff were not paying attention to customer orders. On top of that, they were loudly talking about inappropriate topics while customers were waiting in line, which was uncomfortable and unprofessional. Overall, it was a terrible experience, and I wouldn’t go back to this branch.
Every time we go to this specific Dunkin - our orders not right and they are rude. Just don’t bother going here. Half the time they don’t have majority of the items they offer. And everything either half cold or burnt food wise. My husband’s drink wasn’t what he ordered (unfortunately we are headed outta town so couldn’t just turn around) They almost didn’t even give me my drink. Now I have worked in a drive through before and I understand it’s busy and can be crazy but if a customer is at the window asking where the item they orders is and they say it’s not in there - normally I’d expect good customer service service and they make/grab the item. Instead they told us they had someone behind us so we would have to go through the drive though again. If I wasn’t busy I would have sat I t he drive through being petty but we left.
I ordered a bagel with cream cheese at the drive through, I didn't check my bag before leaving ( my fault) When go
TLDR : bad food, lots of items unavailable, bad service, drinks came back wrong, we don't live here - but wouldn't back if we did. Girl taking our order was not friendly, we asked for a mix of pumpkin spice and blueberry munchkins and she nearly slid them across the table onto the floor. The munchkins are barely iced and have a weird flavor to them. Almost every member of staff had ear buds in, which may be the reason for why our orders got mixed up, plus it's extremely unprofessional. My husband and I ordered the same exact drink, but they were made differently - not sure how that works. Luckily one guy was trying to provide helpful service when we questioned the milk we had in one of them, I'm lactose intolerant and cant risk drinking any kind of milk product. Every worker had an some kind of attitude or just seemed disinterested, it's just oozing at this place.
I ordered a medium iced cold brew with cold foam and 3 caramel, had to correct the caramel at the window and there was whip cream instead of cold foam on this. Disappointed because the last couple times I’ve come in the morning my order is always made incorrectly. I never have issues later in the day with my order
Ordered a medium iced macchiato with almond milk extra caramel and whipped Cream and almond milk, I got a medium iced macchiato with regular milk extra caramel whipped cream and old espresso. 10/10 do NOT recommend. I was a manager at the painted post location for about 2 years and am utterly disgusted with my experience at this location.
We visited this Dunkin’ every day during race week, expecting consistent service during our stay. Unfortunately, our experience was overwhelmingly negative. Each time we came in, we encountered a red-haired gentleman who appeared visibly angry, throwing items and yelling — behavior that was completely unprofessional and unacceptable. The rest of the staff seemed disengaged and disinterested, as if they didn’t want to be there. The quality of the coffee was consistently poor, and the food was repeatedly burnt. Basic expectations weren’t met. Frankly, this location reflects badly on the Dunkin’ brand. 10 out of 10 would not recommend. Even McDonald’s offered far better service and product quality than what we experienced here. Do better.
So me and my buddy waited for our food and it took a staff member coming and asking twice what I had before I gave her my order number to have our food that was done but never put up given to us. Top that with then I found the wax paper insert for the cheese in my sandwich while eating it... not impressed and may not come back to this location.
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311 S Franklin St, Watkins Glen, NY 14891
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311 S Franklin St, Watkins Glen, NY 14891
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church building in Watkins Glen, New York, United States
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