Cathy Diaz

Food is excellent. I used the app in order to avoid the line as stated on the app. I arrived at specified ready time and I still had to wait 45 more minutes for a simple combo order. I brought it to the attention of the service staff, but all she said was "when your name shows up on the screen it'll be ready".

Looking for a healthy option for dinner. Panera always come through with the salads! Always full of flavor and we feel full after finishing our meals. Its quiet, friendly, and a nice place to relax after a long days work. Definitely a good go to spot for a peaceful and healthy end to the day.

Miguel Castro

Went for a coffee, took a little longer than expected but service was amazing. Men’s Bathrooms were not clean and the stall not available.

+1

Malibu Racoon (Mali)

When I first started coming here it was always clean and the service was fast. What happened?😞 Food is good and fresh, although once in a while they'll forgets to bring me food I've ordered so I have to show them my receipt for them to bring it.

Handy

Largely, this is a location with well trained customer service, amenities, and a variety of fares. Parking is mostly not an issue, it is conveniently located at an intersection with multiple entrances to the lot, which is shared by a variety of shops. However, for some reason, the toilet paper dispenser has been broken for a while, and causing the supposedly sanitary item inside keeps dropping to the floor. With this souped-up bakery, boasting thousands of locations, surely having all the resources to fix it in no time!

W O'Brien

Not the most refined Panera location I have been to but the nice customer service makes up for the edgy environment. The food was what you may expect from Panera. Ordered the soup yet there was no option for bread bowl so they paired it with a small baguette. I also ordered a Bear Claw and I overlooked the fact that it might have sat there the entire morning and day yet it looked very appetizing. I have seen much larger pastries at other locations. The big need for improvement here is the dining experience. The restrooms were a mess. The trash over flowed and there wasn't any paper towels. There was no napkins available at the pickup bar. I noticed at least 3 patrons ask for napkins. The trash recepticals in the dining area also needed plenty of attention as plates continued to be stacked as patrons left. Lastly, I feel the posters that present certain Panera food deals diminish the classiness of the cafe. In addition, the ipad for quick ordering also negatively affects the dining experience. These two factors makes it feel more like a fastfood eatery. This location also has a rather large outdoor dining.

+5

naylea hernandez

Unfortunately, I didn't have a good experience. I took a bite of my half sandwich and surprise it tasted like pure bread with lettuce. To my surprise they had put just a little of the chicken salad. The soup was a small cup (fine) but half way filled. If you are looking for customers to keep coming back, good luck, your standards are terrible. It was a simple order to make, how do you explain the poor presentation? This location is a nono to me. I'll drive to Alhambra or South Gate instead.

Wilson Wong

I had the smokehouse BBQ Chicken sandwich. It was very underwhelming. The bread to meat ratio was way off. Not nearly enough meat. Also, from the name, I was expecting some sort of pulled chicken sandwich. What I got was a little chicken, not enough BBQ sauce, and a lot of bread. Service was great either. I noticed people who ordered after me were getting their food before me. I guess they weren't processing the orders in a first come first serve order.

Eric Nichols

I have been a loyal customer for 15 years I have seen 5 GM come and go this new GM has a long beard hair that he does not cover when he is handling food Jewish practice all ways cover their head and beard hair when handling food and one of his staff members made a decision to say that I said something to her that was inappropriate which is false I only said to her to check out my Tik Tok page because I was proud of her work she got promoted I was going to post on my page her with her approval she took it the wrong way

E F

Bad experience 09/01. Went there to try this location for my very first time at around 8pm. The register clerk was not welcoming, in fact, she seems exhausted and annoyed helping customers. I didn’t want to eat an entire loaf of bread so she offered to sell me two slices, so I ordered that and cream cheese. She sighed in frustration with a mouth gesture added to it. I also ordered coffee, she gave me the cup. Out of 6-7 coffee dispensers, only one had COLD coffee. I asked an employee in the lobby, he said he’ll refill it, that never happened. Waited for a while on a dirty table for my order. Then got called by the associate behind the order dispatch counter, whose supervisor was next to her, to pick up my bread order. I asked her if she could warm up my coffee or provide me with new hot coffee. She being next to her supervisor told me she was too busy to help me. I asked for a refund and left to never come back again. Not a big expensive order is true but still got very disappointed with their service and attitude from the moment I walked in.

Jasmin Hilliard

They always toast my bagels when I ask them not to when ordering online. The bagel always come out too hard and dry to eat. I’m already home or work when I realize it and can’t drive back. I will no longer be spending my money here.

Fabian Acosta

This has to be one of the worst restaurants and establishments I’ve ever been to. Over the course of 4 months of attending the restaurant, I’ve seen how degrading that building and the service as become towards the customers. Here are some of the issues wrong with this Panera location: -Unsanitary Conditions: It’s apparent that the building is several years old with how the carpet inside being completely filthy. On top of this the management inside isn’t on top of keeping the building clean with regular sights of dirt, food, crumbs, napkins and more all seen in the ground. At multiple tables on the ground these types of trash are common. -Long waiting times for food: Another common trend found is the long waiting times for food. I’ve witnessed first hand of how some customers have waited up um 30 minutes for a single soup or sandwich. What makes this worse is when you ask one of the employees about your food, they respond back with an aggressive and disrespectful manner back to you. On top of the waiting time, the food is overpriced for what you get. An entire meal that includes a sandwich, soup and a drink costs as much as 2 whole sandwiches from Porto’s that can feed up to 4 people. -Dirty Bathrooms: the bathrooms inside are always filthy. The floors are covered with black stain marks from customer but from homeless people especially. There can be paper towels on the ground, toilet paper, sink water, toilet water, even hairs (as seen in the sink photo) and more. And the bathrooms are like this the entire day until when the restaurant closes at 9 where employees lazily dragged an old mop to “clean” the floors. -Homeless People: a number of homeless people roam around inside of the Panera location. This includes a gentleman who lives inside of 2 cars that are regularly parked within the parking lot of the Panera. He has a goatee and long white hair on top of always wearing sunglasses while also always sitting in the sitting area past the self serve drinks area inside. What makes this individual stand out more is how he sprouts out conspiracy theories on COVID-19 and Donald Trump while also having been kicked out the restaurant before in the past (although the next day, he easily comes back in with no involvement from the staff whatsoever). Then there’s a Asian American homeless woman who brings her entire cart inside of the building and spend large days on end inside of the building. There have been at times where she has fallen asleep at one of the tables with no saying from the manager John or any of the employees (even though this is supposed to be a family restaurant and not a homeless shelter). Her cart is in one of the photos included in the review. Another thing that these homeless people do inside is that there have been cases where they’ve have stolen other customers food !!! They wait for when Jon (the MANAGER) is distracted along with other employees and they take the food right off the counter inside. They also take the plastic cups that are reserved for laying customers inside without any intervention from the employees inside. Overall I would highly recommend going to a different restaurant for any types of meals in the surrounding areas or cities. Not only is this restaurant riddled with homeless people that make eating inside uncomfortable but goes against the image of family friendly that Panera strives for. Long waiting times for food, overpriced food, dirty bathrooms, dirty floors, and more all await if you plan on visiting this Panera location. If you ever want to file a complaint against management, look for the manager named John. He has a black bread and typically wears flannel style shirts inside.

+6