Dunkin'

If you haven’t been to this Dunkin lately, than you haven’t been to this dunkin

We went late the help interacted with helping with us and were very appreciative

I had a quick trip, got what I needed and was on my way without issue.

The coffee was nice and fresh The customer service was nice and friendly

Fast service and friendly workers

Love the friendly and caring staff. Service is fast and accurate.

Much nicer Dunkin than the 3 on rt 4

Clean,

Love my local Dunkin!

This Dunkin always gets it right for me!

Great fast food

Great environment good service

Polite, happy, fresh

Best service

good dunks. the kid working the window was super friendly and efficient.

I primarily use the drive thru with mobile app. Works wonderfully! The employees (especially morning) are personable and friendly. I think I will get ready and go now!

Hot chocolates hit the spot!

Always friendly, quick & my coffees always on pointttt!

We always have great service at the WSL dunkins!

Prompt service and good food. I love the breakfast sandwiches!

Best crew in the morning (5-6am) drink is always right and food is always hot thank yall

We love this Dunkin! Their staff is always chipper and friendly- even at our very early morning’s visits! Don’t know how they do it, but it starts my day with a smile - many thanks— oh and the coffee/wraps/ chocolate glazed are the best. Keep it going!!

"Dunkin' Donuts is slam Dunkin' a delicious taste of donuts in my mouth. I love it."

I love that this is my neighborhood Dunkin! Friendly workers, fresh selection of food & donuts, attention to details, get my large orders correctly and clean environment. They also decorate so well for the different seasons, it's so cute. I love it!

Staff was friendly, even though it was busy when we ordered we still got our food correctly and quickly.

Anonymous Human

"Dunkin' Donuts is slam Dunkin' a delicious taste of donuts in my mouth. I love it."

Kariny Reamer

I love that this is my neighborhood Dunkin! Friendly workers, fresh selection of food & donuts, attention to details, get my large orders correctly and clean environment. They also decorate so well for the different seasons, it's so cute. I love it!

Jessica Cadogan

Staff was friendly, even though it was busy when we ordered we still got our food correctly and quickly.

Louise Lydon

We love this Dunkin! Their staff is always chipper and friendly- even at our very early morning’s visits! Don’t know how they do it, but it starts my day with a smile - many thanks— oh and the coffee/wraps/ chocolate glazed are the best. Keep it going!!

Typically good

Typical DD

Did the drive thru, no complaints. As for ratings, it isn't a 5 star place, but the food is tasty, service is good as well.

Just like any other Dunkin. Drive-thru is a bit tight for bigger trucks

I luv 💕 their iced coffee, my grandson loves the donuts 🍩🍩

Pretty good. But dear God the parking lot and drive through are a nightmare

This is probably the nicest Dunkin I've ever been to. The whole vibe inside is really nice. The tables have wirelwss charging spots for your phone. Service is pretty quick. The only thing that's not ideal - the drivethru is pretty tight if you have a larger vehicle.

They are clean and courteous. I enjoy the breakfast selection. My only qualm is at the drive thru when I order iced coffee and get hot, when I'm sure I said iced.

Matthew vainauskas

They are clean and courteous. I enjoy the breakfast selection. My only qualm is at the drive thru when I order iced coffee and get hot, when I'm sure I said iced.

Kristine Ellis

This is probably the nicest Dunkin I've ever been to. The whole vibe inside is really nice. The tables have wirelwss charging spots for your phone. Service is pretty quick. The only thing that's not ideal - the drivethru is pretty tight if you have a larger vehicle.

Maybe it's just me but d coffee is just not hitting the spot anymore. Seems flavorless and plain

Really friendly staff and quick service

clean ,fresh pop'n !

New Building looks pretty. They have messed up every order..left out food or left out drinks to pretty much every order I have made...I will do an order over the app and my husband will run down or my son will stop with friends on their way home from school...something is always missing. I sometimes call & they sometimes apologize and say there was a big rush or they don't have enough workers....but everytime come on! I have stopped calling.

While it started out very well the youth of today can’t care less about service and speed. Talking and having fun with their coworkers is often the priority of the day.

Service is always slow...orders are always wrong or missing food...its my own fault bu now I should no better then to pull away before I check my bags...and it's like they never have anything...the other days before noon...they were all out of everything & plan bagels...they never have donuts and the ones they do are often stale...whoever is ordering the stuff needs to do better

Sorry, but the Dunkin near us, the egg in the sandwich tastes like bleach.

I love this location. I’m sorry for the inconvenience I’ve caused this staff, as I didn’t know it was required we wait at least 3-5 minutes after placing mobile order to show up. Usually, I get in my car and choose this location because it’s close to my house and it’s definitely under a 3 minute drive. Again sorry I love the staff please stop getting upset with me at the window I’m sorry I didn’t know! <3

America runs on Dunkin! If I were the owner / manager, I would not allow them to put up signs and get into the speaker and tell people in the drive through that they need 3-5 minutes before mobile order can be picked up. If you allow customers to pull up to the window, placing orders in real time, then it shouldn't matter when a mobile order is placed or picked up. Yesterday I went to place an order and the app told me to wait until I was closer and then I placed the order by the high school, and the girl still gave me attitude ( took it as far to say, that's only thirty seconds down the road). I'm not saying don't go to this location because there are some great workers here and I usually don't have any issues, but they've got to stop telling people we need 3-5 min for mobile orders as long as they're allowing people to pull up in real time and place orders.

Deric G

America runs on Dunkin! If I were the owner / manager, I would not allow them to put up signs and get into the speaker and tell people in the drive through that they need 3-5 minutes before mobile order can be picked up. If you allow customers to pull up to the window, placing orders in real time, then it shouldn't matter when a mobile order is placed or picked up. Yesterday I went to place an order and the app told me to wait until I was closer and then I placed the order by the high school, and the girl still gave me attitude ( took it as far to say, that's only thirty seconds down the road). I'm not saying don't go to this location because there are some great workers here and I usually don't have any issues, but they've got to stop telling people we need 3-5 min for mobile orders as long as they're allowing people to pull up in real time and place orders.

Ed Heffern

While it started out very well the youth of today can’t care less about service and speed. Talking and having fun with their coworkers is often the priority of the day.

Casey Bartlett

New Building looks pretty. They have messed up every order..left out food or left out drinks to pretty much every order I have made...I will do an order over the app and my husband will run down or my son will stop with friends on their way home from school...something is always missing. I sometimes call & they sometimes apologize and say there was a big rush or they don't have enough workers....but everytime come on! I have stopped calling.

If you like your coffee to taste like coffee, this is NOT the place to go. I went through the drive-thru and ordered a iced coffee with light ice and two creams, also indicating that I only wanted very little cream, and also, a ham and swiss stuffed croissant. My coffee came out so light and with about a centimeter of just cream in the bottom (it did have light ice though, so that was good). I took one sip and it tasted like milk, not coffee. So I went in to have it remade. The girl filled the entire cup with ice and said it was "one cream". Again, it is too light for my taste. Perhaps my interpretation of the cream system is askew. I don't know? When I tried the stuffed croissant, it was burnt on the top and so was the ham sticking out in the end. Probably won't be back to Dunkin' for a while.

No real selection of donuts, hot chocolate machine not working. Disappointed.

One of the slowest Dunks. Prepare for a minimum 15-20 minutes every time.

I frequent this location at least once a day. Today was just not my day, apparently. I ordered an iced brown butter toffee latte only to receive regular coffee, with a whole lot of milk and none of the flavored syrup. If you’re an espresso drinker, you know the difference. So I returned it, and they remade it, only again, there was no syrup in my drink. So for almost $6, my latte is now down the sink. Later morning crew is definitely better than whoever was working today at 7:20. The people at the window are usually really nice and I never really have a problem here. But today was just not the vibe.

I wasn’t going to write a review because I never do but this is the second time I asked for a a Plain bagel with “STRAWBERRY”cream cheese and I got plain cream cheese. I have to throw it out because I don’t like plain cream cheese. Two bagels wasted now. I’ll have to check my ordered next time I go.

Christopher Vazzana

I wasn’t going to write a review because I never do but this is the second time I asked for a a Plain bagel with “STRAWBERRY”cream cheese and I got plain cream cheese. I have to throw it out because I don’t like plain cream cheese. Two bagels wasted now. I’ll have to check my ordered next time I go.

Josh Kautz

One of the slowest Dunks. Prepare for a minimum 15-20 minutes every time.

Elizabeth Laurange

I frequent this location at least once a day. Today was just not my day, apparently. I ordered an iced brown butter toffee latte only to receive regular coffee, with a whole lot of milk and none of the flavored syrup. If you’re an espresso drinker, you know the difference. So I returned it, and they remade it, only again, there was no syrup in my drink. So for almost $6, my latte is now down the sink. Later morning crew is definitely better than whoever was working today at 7:20. The people at the window are usually really nice and I never really have a problem here. But today was just not the vibe.

Everything was cold as usual.

Don’t go there at 7:55 pm they will say they are closing in 5 min and are out of everything

Terrible, rude service everytime. Food is barely edible. Awful. Worst Dunkin location I have ever been to.

Nice people but obviously understaffed and over worked. Edit: I've been in the drive through lane for 14 minutes. Either staff better or tell big orders to pull into the lot.

So slow. Been in drive thru for 20min

The morning crew looks and acts like prison paroles. They don't ever get your order right, the food takes forever, and they treat customers like garbage.

This location discourages ordering ahead using the app by making you wait in line twice if you use the drive-thru. I will be ordering at the speaker from now on.

I'm so tired of them messing up my order. Two of the same doughnuts ordered, they gave me 1 right and 1 wrong. I give up.

Update - got a weird email from a personal email address…. Loose apology reinforcing the “3-5 minutes policy”…… doesn’t show in app, never heard this ever before. But this was enough. We’ll return once it’s robot run. Do better - 2/26 approx 8:30a Girl at drive thru gave notable attitude and speech when there was no one ahead in drive thru……. That we ordered just one minute prior on app…… that we’d have to wait but still pull around….. and NOT in an informative tone……. (Keep in mind as a SAHM that lives 25 min one way, sometimes I make a special trip here…. And sometimes this is my ONLY adult interaction for the day….) Via speaker… Said not only we had ordered for walk in, but we only ordered just 1 min prior……. 2 bagels, 2 coffee 10 of the same munchkins……. And with no one ahead I figured she must be super busy helping the business get ahead and couldn’t be bothered with us holding her from being productive…… had our coffee ready AS WE PULLED UP. Munchkins too….. immediately handed bagels, dropped on floor, looked at them, picked them up & handed to us………. So why the attitude? As a regular that as gone out of my way to come here as a treat……. Sometimes my only reason to come to town………. NOPE. NEVER AGAIN. I’ll happily drive past you guys to EastGreenbush where they appear to be thankful for their customer base. 0/10. Awful. Oh….. and girl w long pony tail isn’t the only one…… young guy w lots of chains had exact same attitude w exact same lack of traffic at the time…….. And what was so important that the girl needed that attitude today? Her phone. Had to continue texting before we even could roll up our window. Shameful. Disappointing and absolutely why the world is going to AI…… imagine a smiling robot not dropping your order on the floor, giving you attitude AND expressing thankfulness and appreciation of their customer base…….. that’s when I’ll be back.

My $5 matcha latte was essentially all ice I think I finished in like 5 sips. Quality control?

Hannah Hasin

My $5 matcha latte was essentially all ice I think I finished in like 5 sips. Quality control?

They constantly mess up orders. They need to shut off online ordering if they can't keep up. It shouldn't take 20 to 30 minutes to get your complete order that is most likely wrong. And good luck getting it fixed. Some of the staff are rude and they're either too busy to help you or don't care about helping you. Unless you enjoy raising your blood pressure and ruining your morning, go somewhere else.

Handed me a hot coffee when I ordered iced. Didn't have time to have them remake it. How do you mess up a 1 item orde

I went to the drive thru and ordered a large refresher. I received a medium but paid for a large. I get a large every morning so I know the difference. It happens at the drive thru all the time. Service at the drive thru is the worse.

They need to seriously have a better plan for weekend customers it should never take 30 in the drive thru.

My stepdad ordered and thought he said large but he didn’t, simple mistake. They gave us a small and he asked for a large at the window. The girl at the window was extremely rude and as she was walking away she said “you ordered a small” in an extremely rude tone. She just took the small drink and added ice to it in a large cup. We would’ve paid for a large but she didn’t give us a chance to offer. I’ve had interactions with her before and she was just as rude.

Manager is very rude. Would not recommend this store. If the managers behavior is that unprofessional and immature, just makes you wonder how the rest of the store is ran. Many other Dunkin’s to choose from.

I always park and wait 3 minutes before going to the drive thru with my mobile order. Sign says wait 3-5 minutes. So then when I get to the speaker, they give me attitude and tell me to wait 5 minutes. Kind of insane considering by the time I receive my food, my order has been placed for 25 minutes.

Gabe Morris

Manager is very rude. Would not recommend this store. If the managers behavior is that unprofessional and immature, just makes you wonder how the rest of the store is ran. Many other Dunkin’s to choose from.

laskatreasures

I always park and wait 3 minutes before going to the drive thru with my mobile order. Sign says wait 3-5 minutes. So then when I get to the speaker, they give me attitude and tell me to wait 5 minutes. Kind of insane considering by the time I receive my food, my order has been placed for 25 minutes.

Jenna hoch

They need to seriously have a better plan for weekend customers it should never take 30 in the drive thru.

Jeff Dillenbeck

Handed me a hot coffee when I ordered iced. Didn't have time to have them remake it. How do you mess up a 1 item orde

Kaysie Lane

My stepdad ordered and thought he said large but he didn’t, simple mistake. They gave us a small and he asked for a large at the window. The girl at the window was extremely rude and as she was walking away she said “you ordered a small” in an extremely rude tone. She just took the small drink and added ice to it in a large cup. We would’ve paid for a large but she didn’t give us a chance to offer. I’ve had interactions with her before and she was just as rude.

Jennifer L

They constantly mess up orders. They need to shut off online ordering if they can't keep up. It shouldn't take 20 to 30 minutes to get your complete order that is most likely wrong. And good luck getting it fixed. Some of the staff are rude and they're either too busy to help you or don't care about helping you. Unless you enjoy raising your blood pressure and ruining your morning, go somewhere else.

Erin Mangene

I went to the drive thru and ordered a large refresher. I received a medium but paid for a large. I get a large every morning so I know the difference. It happens at the drive thru all the time. Service at the drive thru is the worse.