Sarah

Normally our go to dunkin and haven’t had a complain until now but we found a hair in our egg and cheese sandwich

Honestly used to be a great Dunkin’ Donuts but the staff are getting lazier and lazier and whatever you order now they don’t want to make it or they don’t have what’s on the menu in which they lie about. Everything works in the day time but nothing works at night supposedly. Overall they suck now. At everything.

The drink is bad, service is worst. Worst Dunkin' store in the city .

Vladimir Iug

Found a hair embedded in a donut and black residue. Contacted customer support last Friday, was told the owner would contact me for compensation. It’s now the following week and I’ve received no response. Photos attached.

M S

I am appalled with this location!! The staff is rude and take everything as a joke! I had asked for a mango smoothie and the lady who took the order was starting to make it but the minute she started making the smoothie i realized she had no idea what she was doing! I had asked to make sure she heard me that I wanted a smoothie and she yes I will make it so good but the other coworker was telling her how to make it and she said she wasn’t doing it right. Instead of fixing it they laughed about! I told them it look was wrong and they said no it was a mango smoothie.i was also trying to get my free donut with drink and my mini tote bag and the man who worked there got annoyed when I said don’t I get a tote bag ( which were right next to him). He then goes under all of them and grabs me a small paper bag and I said no the reusable bag. Then he shoves my receipt into my hand and screams next! This place is dirty and the staff are rude, inefficient, dirty with hygiene ( not washing hands no gloves)! It’s sad because the store we remodel but the staff should have been changed as well. They also take forever to take peoples orders! I will not be coming back to this location ever again!! Corporate should come do something about this!

Sarah

Would rate this zero stars if possible. Found a cockroach in my coffee today. Would never recommend coming here. This place is disgusting and will never come back.

Natalia Ly

Great location but service in the morning is so slow for mobile order. It’s 1 barista/receptionist and 1 food prep? It’s understaffed in the morning but some staffs could also pick up the pace. No reason for mobile order to line up at the pick up station when they place order ahead.

Solange Davila

I am appalled by the level of unsanitary behavior I witnessed at your location. The employee handling my ice cream dropped the utensils on the floor and then picked them up and continued to use them without hesitation. I was in disbelief. When I asked her to change her dirty gloves and use clean utensils, she looked at me as if I was being unreasonable. This is completely unacceptable and absolutely disgusting. Food safety should be your top priority, and what I experienced was a total disregard for hygiene. Shame on you, Dunkin’ Donuts. I won’t be returning to this location, and I sincerely hope you take immediate action to address this issue.

Michael O'Rourke

The ppl here are nice but they don’t measure the espresso shots for the iced drinks.They just free pour and you don’t get what you pay for. If you buy something with 1, 2 or 3 shots you should get what you pay for is all I’m saying. That’s allegedly 3 shots in a Macchiato that I paid extra for ? Look how light that is !

George Hu

Ordered something for a quick pick up from the app. The food was ready, but it was impossible to get anyone's attention. Staff walked past me multiple times without ever glancing at me even though I've been standing at the pick up counter for 10 minutes. I even pointed to the order and said I'm just picking up when someone came over to hand a drink to a different customer. She looked at me, ignored me, and walked away. I gave up eventually and grabbed the order myself and left. What should've been a 30 second pick up was just a miserable experience.

Jason

When we tried to order, the cashier messed up with 2 of our orders where we specifically asked for no sugar, but the drinks continued to have a ton of sugar. The order also took over 10 minutes, but it shouldn’t take that long for basic orders. A gentleman next to me waited 20 mins for a black coffee, which should be done in less than 5 mins.

keqing zhang

The bread is all getting black and has already gone bad Definitely NOT fresh!!! They made a new batch, but it was the same—the bread was very stale and spoiled. If you want to get sick or have a stomach ache, go ahead and eat there. This Dunkin' Donuts is really terrible.

Ariel

Asked for an ice Caramel latte not too sweet, and they basically gave me milk. Then asked politely to make it a little stronger and it came out like milk again…… inconsistent quality. Needs better quality control.

sharon tatiana martinez milla

The person in the night time between 2am to 4am doesn’t open the door when it says in goggle maps that the store is open. He refused to serve us and look the door in our face. He said that he won’t open the door because is too much work for one person but there is two persons working.