Pete Madera

The customer service was fast and friendly. My only issue is thst I had ask for a keto friendly meal with extra chicken and being that the bowl contained double chicken I barely saw any chicken let along extra chicken. Sp for that I gave them a 4 star.

Leah Cordello

Not sold on buying into the rewards program but was impressed with the leftovers we had a from two combos... (Chicken Avocado Bowl, a Mexican Caesar Salad Bowl, 2 Ice teas, plus a side bag of chips with guacamole.) Good fresh cooked flavor and satisfied our hunger for under $17.00

viveana lopez

They seem to always mess up my order been on hold for over 2 minutes to complain about how the forgot my drink on top of it she put a regular I asked for a large. Now I have to go all the way back to get my drink. It’s ridiculous then they get mad and give you attitude it’s happened too many times.

Yolanda Chatman

I ordered a Pollo bowl with a chicken breast which that’s not a breast because a breast is white meat and that’s similar to a thigh cause it’s dark meat and my chicken is dry so it must be from yesterday. All I’m asking can I get what I ask for and what I paid for Simple as that and the people working there that is not your food that belongs to the restaurant so stop selling day old meat

Christine Castro

I ordered the chicken black bean bowl. The advertised portion of chicken is not what I received. I was missing quite a few pieces of chicken.

Ordered 4 Chicken Avocado burritos, and I'm not too sure what happened to the chicken but it had an odd taste of fish. One more so than the others, leaving a distasteful taste. It could have been a bad batch but I'm not going back. Service was okay.

M C

This places was closed when I stopped by and it was 9:30

Bxhalo Benitez

had a bad attitude, unfriendly, they forgot something in my order, and did not offer me if I needed anything else (my order had chips and they forget I think if you ask for chips it is obvious that it should have salsa or pico) in which I asked again for salsa obviously for the chips and well this person occurred to me to tell me that I did not ask for in his order and what bothered me even more was that only green sauce, which made me feel that I should accept it and not ask more, because it was just that he showed me, and for the third time they were not friendly to see if I needed anything else, anyway, the complements that this restaurant had have changed and one adapts but I think that the human service we need to improve it with sales and service techniques, of course I know that sometimes humans think they know everything from me I leave them 1 star in service because they made me feel bad, the menu is standardized to be productive and easy to offer I think that here the person was wrong in the service offered that in On other occasions it has been spectacular

LOU SKUNT 2.0

Ordered 2 burritos. Simple, Queso burrito no Pico. What I got, a burrito, no Queso and tons of Pico. This after I confirmed twice with employee. Incompetent employee.

P145fgr

Not in the best location and the employees and clientele seem to match that. Food got me stuck in the bathroom the following day. Something is not clean or cross contaminated in there. And they are dealing with RAW CHICKEN….. lucky this place didn’t kill me. DO NOT EAT HERE

Hugo Peña

My experience with El Pollo Loco left me feeling disappointed and frustrated. Despite ordering the 8 piece family meal through the app, several items were missing from my order. Most notably, my Double Chicken Tostada Salad was missing pinto beans, which is a crucial ingredient. Additionally, the Large Avocado Family Salad that came with my 8 Piece Family Feast was not included, but I didn't notice until I got home. When I arrived at the restaurant to pick up my order, the workers informed me that they were out of the leg and thigh pieces that came with my order. They offered a refund, but I asked if I could have mixed pieces instead. Although I received the more expensive mixed pieces, I later discovered that my order was still incorrect and missing items. It was frustrating to realize that my order was not accurate, especially since the workers seemed rushed and were already preparing to close the restaurant earlier than their posted closing time (it was 8pm, but their closing time is at 10pm). Despite going back to the restaurant to have my missing salad replaced, the dressing was also missing from my bag. What was most concerning, however, was seeing another customer's order being mishandled. She had to remind the workers about her two drinks, which suggests that accuracy and attention to detail are not priorities at this location. Overall, I cannot recommend El Pollo Loco based on my experience. The workers seem rushed and disorganized despite their restaurant having no customers, and the accuracy of my order was poor.