Tim Hortons

My experience was horrible, i came to get 2 hot chocolates with whipped cream and 2 orders of the 2 for 6 sausage egg and cheese on a biscuit, and i repeated the order. Should be simple, right... wrong! They only rang up the drinks and 1 set of sandwiches. So i had to wait for my next 2 sandwiches to be made however she said i could only get bacon cause that's what they had ready and i told them I'd wait and then they said those were the last two biscuits and i had to settle for an English muffin which i did. I told them I'd wait for sausage, and they said it would be 8 minutes. I said okay I'll wait out front, and someone can bring them out front and they said ok, i paid for the sandwiches cause they didn't charge me the first time, then waited parked in front for them to bring it out. 8 minutes went by and had them an extra 4 minutes before going back to the drive through keep in mind their were no cars when i first arrived or while i waited, only a couple of people walking in. I go to the window to hear a big im sorry she checks with the lady who was supposed to make it to learn the lady never made the sandwiches. She tells me she thought i canceled. I told her I'll wait again at the window and i watched her stay to make the sandwiches. She slapped the cheese on the counter and put the bread in the toaster. She then pulls an egg out of a bag that's in between the toaster ovens and warmers. I told her i don't want someone's canceled order or left over egg, and she said it's not left over. They keep the eggs in a bag so they don't turn green in the warmer. I said they were probably sitting there for hours on top of that, and she said it was fresh. I pulled up over 30 minutes ago, and that bag was there. You're not telling me that's fresh, her co worker cosigned it. However, at that point, i wanted my money back for the two sandwiches and left when they refunded it. Never again 😒 🤦🏾‍♀️🙄🙅🏾‍♀️

The place is really bad, they had to make my order 2 twice plus I asked for sauce on the side and I received almost nothing , for the drink they put like 4 pieces of strawberries. Never again !!!!

Christine Martin

My experience was horrible, i came to get 2 hot chocolates with whipped cream and 2 orders of the 2 for 6 sausage egg and cheese on a biscuit, and i repeated the order. Should be simple, right... wrong! They only rang up the drinks and 1 set of sandwiches. So i had to wait for my next 2 sandwiches to be made however she said i could only get bacon cause that's what they had ready and i told them I'd wait and then they said those were the last two biscuits and i had to settle for an English muffin which i did. I told them I'd wait for sausage, and they said it would be 8 minutes. I said okay I'll wait out front, and someone can bring them out front and they said ok, i paid for the sandwiches cause they didn't charge me the first time, then waited parked in front for them to bring it out. 8 minutes went by and had them an extra 4 minutes before going back to the drive through keep in mind their were no cars when i first arrived or while i waited, only a couple of people walking in. I go to the window to hear a big im sorry she checks with the lady who was supposed to make it to learn the lady never made the sandwiches. She tells me she thought i canceled. I told her I'll wait again at the window and i watched her stay to make the sandwiches. She slapped the cheese on the counter and put the bread in the toaster. She then pulls an egg out of a bag that's in between the toaster ovens and warmers. I told her i don't want someone's canceled order or left over egg, and she said it's not left over. They keep the eggs in a bag so they don't turn green in the warmer. I said they were probably sitting there for hours on top of that, and she said it was fresh. I pulled up over 30 minutes ago, and that bag was there. You're not telling me that's fresh, her co worker cosigned it. However, at that point, i wanted my money back for the two sandwiches and left when they refunded it. Never again 😒 🤦🏾‍♀️🙄🙅🏾‍♀️

Rocio Danz

The place is really bad, they had to make my order 2 twice plus I asked for sauce on the side and I received almost nothing , for the drink they put like 4 pieces of strawberries. Never again !!!!

This place is a joke. You want eggs well dont expect anything other then green eggs that taste like sulfer. There has been many times ive ordered lets say a farmers wrap and the person will say a "breakfast wrap" i say no and correct them. They apologize and fix it. Bit where the kicker comes in is the person making the food only hears breakfast wrap and isnt bothered to look at the order screen. Want a steak wrap nope you might get chicken. And i just watched the dude make my sandwich with one hand, no wonder is falls apart when i bite into it. Ive received more messed up orders then ive received one that they got right

Ordered a Latte and Decaf coffee. Both were suppose to be hot and both were barely warm. When I said something the lady at the window just kept going “oh, you want it cold” “when I handed it, it was very hot” (It wasn’t and coffee doesn’t suddenly cool after 5 seconds), I was told by manager if I wanted a hot coffee I would have to order a regular coffee.

If I could rate this place 0 I would. They cannot speak any english, which I do not mind, but if you can’t understand what im asking for then it’s a problem. Ordered $30 worth of food for EVERYTHING to be wrong, when I called they continued to ask my name and make excuses instead of explain why the hell I was missing everything and things were wrong. Do NOT go to this location, I’ve worked at Tim Hortons and there is no excuse for this bullshit. The people who work here are very ignorant and don’t care.

We sent an intern to get food for 7 people. The order was messed up and sent back to us incomplete, not once but twice. Absolutely incompetent. I reached out for a refund for the food we didn't receive and they were unable to help, telling us to come back to the store when I was unable to. Online support was equally unhelpful and just told me to contact the store. I'm out over $40 of food and with unhappy workers. Never visiting this Tim Hortons or any other again. Miserable experience.

Ordered online to pick up, arrived and they were out of 4 items. Requested a refund, where they advised to contact customer service via the app. Reached out to Tim Horton’s support, where Jessica sent me back to the store, advising they have to help as they can only assist with orders delivered and not picked up. Definitely disappointed, but looking at the reviews I see why I shouldn’t have ordered from here in the first place lol. Terrible.

This location has the worst customer service as far as the male store manager, not only is he rude, he don’t greet you or say anything to you just take your order. Not today he was at the register around 9:30am mind you I come everyday. He not only didn’t make eye contact so I say good morning he looked at me and moved away without saying a word. So he not taking my order and he not responding. He also yells at the employees. High turn over rate at this location and I rather spend my everyday 3 coffee money somewhere else that adds up daily you know. Just rude and I will not return. Spend your money where your appreciated at. Zero stars management sucks in social skills seems like people hire anybody just to say they have a body these days.

Stopped at the drive-through for bagels, muffins, tea, and hot cocoa. Took forever, and then the bagels and tea were wrong. Took the burned bagels with cold butter back in. How does someone burn a bagel but can't get the butter to melt! They remade them, burned them again, and then microwaved them to melt the butter. Microwaved bagels are nasty! And while they were remaking our order, they were making snide comments and laughing about screwing it up. Don't go here! Also, the owner has posted to call or use the website. We sat on hold for one hour to give the same feedback and someone or the system hung up. Neither the owner or corporate care about their customers. Don't expect to get anything resembling what you order.

Making a cup of coffee to many is an artform. To me, I just want caffeine, and I rarely care about the taste. Even after adding some of my SO's flavored creamer at home, the coffee was still just absolutely terrible. Indeed it was fresh, but so are the steamers on my lawn after I let out my dogs. Puzzled still what they did to the beans to get them so acidic, but there are bigger questions in life, like why does this location allow addicts to accost people in the drivethru? Baffling. Simply baffling.

Food is consistently under cooked. Especially the muffins (4X in a row now) which have icy cold centers. Tried calling 3 times but since nobody answered I suppose I'll leave a message here.. Come here almost daily and I'd change the review if you check your oven.

I'm done with Tim Hortons. Incomplete order after a long wait - no receipt for me to go back and prove what I paid for. This happens constantly at Tim's, not just this location. I swore by their quality and service years ago, now it's like their motto is "How to care less"

I went into this Tim Horton’s to kill some time. I got a large hot tea and a sausage egg biscuit. The hash brown that came with it was disgusting - greasy & flavorless. The sandwich was a typical fast food breakfast sandwich. Why am I rating this place a “1”? I went to the restroom. While in there, an employee came in and used the stall beside me - at least she flushed the toilet. After finishing, she DID NOT WASH HER HANDS - not even a water pass through. She just walked out, talking on the phone. Which employee? She had on black shoes with white socks and did not speak with an American accent. Probably the last time they go to this particular Tum Horton’s.

Horrible they always get your order around cause employees are always in a damn rush. I just went today. Ordered a bacon breakfast sandwich get home and find out. I have a sausage breakfast sandwich and it’s all the time cause they’re always in a rush for no reason. They need to train there employees that have been there for a while how to do the job a bit better come on people it’s only coffe donuts, and breakfast sandwiches

Rude customer service - came in with my kids for the "two touchdown to win" Buffalo Bills free medium coffee and they would not honor it! I was at the game, have the Bulls app, 4 tickets, and they would not honor it. The lady behind the counter was VERY RUDE to us, fist said they did do this then made said we did have the code and became loud and mean about it. We will not come back

Sharon Rogers

I'm done with Tim Hortons. Incomplete order after a long wait - no receipt for me to go back and prove what I paid for. This happens constantly at Tim's, not just this location. I swore by their quality and service years ago, now it's like their motto is "How to care less"

Kristina Wright

I went into this Tim Horton’s to kill some time. I got a large hot tea and a sausage egg biscuit. The hash brown that came with it was disgusting - greasy & flavorless. The sandwich was a typical fast food breakfast sandwich. Why am I rating this place a “1”? I went to the restroom. While in there, an employee came in and used the stall beside me - at least she flushed the toilet. After finishing, she DID NOT WASH HER HANDS - not even a water pass through. She just walked out, talking on the phone. Which employee? She had on black shoes with white socks and did not speak with an American accent. Probably the last time they go to this particular Tum Horton’s.

Elisabeth Moore

Rude customer service - came in with my kids for the "two touchdown to win" Buffalo Bills free medium coffee and they would not honor it! I was at the game, have the Bulls app, 4 tickets, and they would not honor it. The lady behind the counter was VERY RUDE to us, fist said they did do this then made said we did have the code and became loud and mean about it. We will not come back

Emmanuel Zuesta

Horrible they always get your order around cause employees are always in a damn rush. I just went today. Ordered a bacon breakfast sandwich get home and find out. I have a sausage breakfast sandwich and it’s all the time cause they’re always in a rush for no reason. They need to train there employees that have been there for a while how to do the job a bit better come on people it’s only coffe donuts, and breakfast sandwiches

Justine Ryans

If I could rate this place 0 I would. They cannot speak any english, which I do not mind, but if you can’t understand what im asking for then it’s a problem. Ordered $30 worth of food for EVERYTHING to be wrong, when I called they continued to ask my name and make excuses instead of explain why the hell I was missing everything and things were wrong. Do NOT go to this location, I’ve worked at Tim Hortons and there is no excuse for this bullshit. The people who work here are very ignorant and don’t care.

Sydariah Stewart

Ordered a Latte and Decaf coffee. Both were suppose to be hot and both were barely warm. When I said something the lady at the window just kept going “oh, you want it cold” “when I handed it, it was very hot” (It wasn’t and coffee doesn’t suddenly cool after 5 seconds), I was told by manager if I wanted a hot coffee I would have to order a regular coffee.

J W

Making a cup of coffee to many is an artform. To me, I just want caffeine, and I rarely care about the taste. Even after adding some of my SO's flavored creamer at home, the coffee was still just absolutely terrible. Indeed it was fresh, but so are the steamers on my lawn after I let out my dogs. Puzzled still what they did to the beans to get them so acidic, but there are bigger questions in life, like why does this location allow addicts to accost people in the drivethru? Baffling. Simply baffling.

Justin Sanchez

We sent an intern to get food for 7 people. The order was messed up and sent back to us incomplete, not once but twice. Absolutely incompetent. I reached out for a refund for the food we didn't receive and they were unable to help, telling us to come back to the store when I was unable to. Online support was equally unhelpful and just told me to contact the store. I'm out over $40 of food and with unhappy workers. Never visiting this Tim Hortons or any other again. Miserable experience.

Dale Federico

Food is consistently under cooked. Especially the muffins (4X in a row now) which have icy cold centers. Tried calling 3 times but since nobody answered I suppose I'll leave a message here.. Come here almost daily and I'd change the review if you check your oven.

Junita A

This location has the worst customer service as far as the male store manager, not only is he rude, he don’t greet you or say anything to you just take your order. Not today he was at the register around 9:30am mind you I come everyday. He not only didn’t make eye contact so I say good morning he looked at me and moved away without saying a word. So he not taking my order and he not responding. He also yells at the employees. High turn over rate at this location and I rather spend my everyday 3 coffee money somewhere else that adds up daily you know. Just rude and I will not return. Spend your money where your appreciated at. Zero stars management sucks in social skills seems like people hire anybody just to say they have a body these days.

jordon andrews

This place is a joke. You want eggs well dont expect anything other then green eggs that taste like sulfer. There has been many times ive ordered lets say a farmers wrap and the person will say a "breakfast wrap" i say no and correct them. They apologize and fix it. Bit where the kicker comes in is the person making the food only hears breakfast wrap and isnt bothered to look at the order screen. Want a steak wrap nope you might get chicken. And i just watched the dude make my sandwich with one hand, no wonder is falls apart when i bite into it. Ive received more messed up orders then ive received one that they got right

Yannick B.

Ordered online to pick up, arrived and they were out of 4 items. Requested a refund, where they advised to contact customer service via the app. Reached out to Tim Horton’s support, where Jessica sent me back to the store, advising they have to help as they can only assist with orders delivered and not picked up. Definitely disappointed, but looking at the reviews I see why I shouldn’t have ordered from here in the first place lol. Terrible.

Dale Thomas

Stopped at the drive-through for bagels, muffins, tea, and hot cocoa. Took forever, and then the bagels and tea were wrong. Took the burned bagels with cold butter back in. How does someone burn a bagel but can't get the butter to melt! They remade them, burned them again, and then microwaved them to melt the butter. Microwaved bagels are nasty! And while they were remaking our order, they were making snide comments and laughing about screwing it up. Don't go here! Also, the owner has posted to call or use the website. We sat on hold for one hour to give the same feedback and someone or the system hung up. Neither the owner or corporate care about their customers. Don't expect to get anything resembling what you order.