Pizza Hut

Becky

I ordered hot wings obviously and they were DRY! I mean at least to me wings should be all covered to their sauce not dry , won’t be ordering that again

Either the quality of Pizza Hut in general has gone down, or this place just didn't make it right. Either way, the pizza was just okay.

I'm done with Pizza Hut. Their prices are INSANE if you don't use the app, and even if you do it's hard to make sure you actually et the deal you think you're getting. It felt like a scam....We thought our order would be around $16 ish like advertised, ended up being almost $36 for 1X LARGE PIZZA. what a HUGE rippoff. The pizza itself was just-okay, but NO WHERE NEAR what a $36 pizza should be. I'm done with this company.

Adil Hussain

Either the quality of Pizza Hut in general has gone down, or this place just didn't make it right. Either way, the pizza was just okay.

Trey Camp

I'm done with Pizza Hut. Their prices are INSANE if you don't use the app, and even if you do it's hard to make sure you actually et the deal you think you're getting. It felt like a scam....We thought our order would be around $16 ish like advertised, ended up being almost $36 for 1X LARGE PIZZA. what a HUGE rippoff. The pizza itself was just-okay, but NO WHERE NEAR what a $36 pizza should be. I'm done with this company.

Placed on Fri Dec 26, 9:35 pm I ordered six Pan pizzas for carryout. I then picked up the pizzas and brought them home only to realize 3 of the pizzas were not Pan. 2 were handtossed and 1 was thin crust. Obviously my guests were upset so I called the store and they answered already knowing the order I was talking about. A male answered the phone and said “we made it that way because we ran out of pan. Sorry.” I was stunned at this response and explained to him that if that was the case they should have called me to authorize that decision, which they did not. He simply said “sorry all I can do is refund the $1.90 per pan pizza, Just call customer service bro.” He said his name was “Shawn” but based on the deceitful behavior I wouldn’t be surprised if that was wasn’t even true. Pickup time was around 10 pm and there was only one male working on site from what I observed during pickup. I could never order from Pizza Hut considering this unprofessional behavior. I even gave them a $10 tip for carryout.

I paid about 25 for 1large threetoppings thru the app. They still got my order wrong no pepperoni. I called pizza hut and they made me drive back. So they can see the pizza. So spent double the gas too. Ehh.

Been calling for an hour. Hey put on hold then hung up on. Pizza was NASTY!!!! NOT COOKED, MUSHROOMS ICE COLD, DOUGHY, NOT COOKED THRU. COMPLETE WASTE OF 34.00. MOZZARELLA STICKS JUST AS NASTY. COOKED OUTSIDE ICE COLD INSIDE. PLACED ORDER AT 451PM GOT DELIVERED AT 520PM. HMMMM QUICK HUH? Had to cook for 15 minutes at 375 n it was still nasty.

Horrible customer service, pizza was dry and burnt! I used to work for pizza Hut in my younger years boy times have changed no accountably in management. Rude, and on the phone they tried to say my phone number wasn't in their systems, how convenient. Be careful in ordering custom pizzas they will not care.

Trash im done buying from here !

Every time I come here it’s always a hit or miss . Every time I come here it’s always somebody with an attitude . I ordered pepperoni lover and got a regular pizza i promise I won’t come here no more I’m tired of them

BEWARE!!!! Worse place to buy a pizza $67 for a large and a medium pizza, and 12 pc wings and 3 ranch ,chicken wings was $25,I will never order here again!!! Place ls dirty and fountain drinks don't even work,,stay away,staff on the phone a very misleading,when you place an order,,beware

Daniel Perez

Placed on Fri Dec 26, 9:35 pm I ordered six Pan pizzas for carryout. I then picked up the pizzas and brought them home only to realize 3 of the pizzas were not Pan. 2 were handtossed and 1 was thin crust. Obviously my guests were upset so I called the store and they answered already knowing the order I was talking about. A male answered the phone and said “we made it that way because we ran out of pan. Sorry.” I was stunned at this response and explained to him that if that was the case they should have called me to authorize that decision, which they did not. He simply said “sorry all I can do is refund the $1.90 per pan pizza, Just call customer service bro.” He said his name was “Shawn” but based on the deceitful behavior I wouldn’t be surprised if that was wasn’t even true. Pickup time was around 10 pm and there was only one male working on site from what I observed during pickup. I could never order from Pizza Hut considering this unprofessional behavior. I even gave them a $10 tip for carryout.

Noble

I paid about 25 for 1large threetoppings thru the app. They still got my order wrong no pepperoni. I called pizza hut and they made me drive back. So they can see the pizza. So spent double the gas too. Ehh.

dawn deleon

Been calling for an hour. Hey put on hold then hung up on. Pizza was NASTY!!!! NOT COOKED, MUSHROOMS ICE COLD, DOUGHY, NOT COOKED THRU. COMPLETE WASTE OF 34.00. MOZZARELLA STICKS JUST AS NASTY. COOKED OUTSIDE ICE COLD INSIDE. PLACED ORDER AT 451PM GOT DELIVERED AT 520PM. HMMMM QUICK HUH? Had to cook for 15 minutes at 375 n it was still nasty.

Alejandro Rubio

Horrible customer service, pizza was dry and burnt! I used to work for pizza Hut in my younger years boy times have changed no accountably in management. Rude, and on the phone they tried to say my phone number wasn't in their systems, how convenient. Be careful in ordering custom pizzas they will not care.

Angelise Deadmon

Every time I come here it’s always a hit or miss . Every time I come here it’s always somebody with an attitude . I ordered pepperoni lover and got a regular pizza i promise I won’t come here no more I’m tired of them

G P

BEWARE!!!! Worse place to buy a pizza $67 for a large and a medium pizza, and 12 pc wings and 3 ranch ,chicken wings was $25,I will never order here again!!! Place ls dirty and fountain drinks don't even work,,stay away,staff on the phone a very misleading,when you place an order,,beware

Never come here. They messed up my order and just horrible service. They were unwilling to fix my order.

Placed an order with the girl in front desk. Two large pepperoni pizza with stuffed crust and one large pepperoni & sausage pizza with stuffed crust. Carry-out. Total was $89. While waiting I happened to check online ( same location store) place same exact order and total was $65! I told the manager and he said he could do anything about it because I had already paid. I was very upset! My advice is place the order online because they WILL rip you off in store.

They have horrible customer service. The Downey location guy was very rude and did not want to correct the order without charging me full price again if he corrected it. I went to Mod pizza and told them where I just came from and the horrible experience I just had at pizza hut. They gave my pizza free. Now that's customer service that will be my go too.

It was a very bad experience,that hopefully it wont happen again to anyone.The store Manager(Pizza Hut Downey,9111 imperial highway branch)was very rude and unprofessional. Not even introduce himself,was asked his name many times but never gave.He hanged up the phone while I'm still talking.I called the the store just to clarify why the Doordash delivery guy was asking a cash payment since I already paid my order online and it was already charged on my debit account. The food was taken back by the doordash guy since i didnt agree to pay the cash that was asking buy him.I called that pizza hut store whom i put my order and One staff answered my call and was transferred me to that rude manager.I'm so disappointed coz I was expecting that someone can help or explain what's going on, but instead, an UNPROFESSIONAL,RUDE AND WITH BAD CUSTOMER SERVICES MANAGER is the one who dealed with me.I wasn't received the help and answer that I was asking...what I needed right now is to just return the payment that was charged on my account..and never buy or eat on that place anymore.I hope Pizza Hut management will take action with this concerns.

I place a order online and they put the wrong topping when I call they give a excuse that place the order online, and either person I spoke with couldn't help me fixt the problem shame on you pizza hut..

Agustin Romo

Never come here. They messed up my order and just horrible service. They were unwilling to fix my order.

Cecilia Reyes

It was a very bad experience,that hopefully it wont happen again to anyone.The store Manager(Pizza Hut Downey,9111 imperial highway branch)was very rude and unprofessional. Not even introduce himself,was asked his name many times but never gave.He hanged up the phone while I'm still talking.I called the the store just to clarify why the Doordash delivery guy was asking a cash payment since I already paid my order online and it was already charged on my debit account. The food was taken back by the doordash guy since i didnt agree to pay the cash that was asking buy him.I called that pizza hut store whom i put my order and One staff answered my call and was transferred me to that rude manager.I'm so disappointed coz I was expecting that someone can help or explain what's going on, but instead, an UNPROFESSIONAL,RUDE AND WITH BAD CUSTOMER SERVICES MANAGER is the one who dealed with me.I wasn't received the help and answer that I was asking...what I needed right now is to just return the payment that was charged on my account..and never buy or eat on that place anymore.I hope Pizza Hut management will take action with this concerns.

Angel

Bad food. Bad service. If I could give them zero stars I would. Do yourself a favor and go to another pizza place.

Luis Villela

Placed an order with the girl in front desk. Two large pepperoni pizza with stuffed crust and one large pepperoni & sausage pizza with stuffed crust. Carry-out. Total was $89. While waiting I happened to check online ( same location store) place same exact order and total was $65! I told the manager and he said he could do anything about it because I had already paid. I was very upset! My advice is place the order online because they WILL rip you off in store.

Andria Bennett

They have horrible customer service. The Downey location guy was very rude and did not want to correct the order without charging me full price again if he corrected it. I went to Mod pizza and told them where I just came from and the horrible experience I just had at pizza hut. They gave my pizza free. Now that's customer service that will be my go too.

Justin “Fuzz” Thorn

This is the second time now the pizza is overcooked the buffalo wings had zero buffalo sauce on them. The food was delivered cold since they use door dash to deliver for them now and charge a 6.99 delivery fee and you receive cold food

delores stubbs

Stopped by this store to not only ask to use the restroom as I couldn’t wait…and I’m 65 years old… but was told that I needed to buy something to use the restroom? When I asked what would happen if I used it anyway, the manger said he would call the police and have me arrested! Wow! What a way to treat a senior citizen and get someone buy food from them! Maybe Manager needs some hospitality training! Or another job!