I ordered a twelve piece mixed meal and when we got home to eat it the chicken was hard, dry and overcooked.

Grubville Entertainment

I bought the Bacon BBQ chicken tostada salad. The chicken was good, but I wish there was a bit more, the bacon was good as well and It had avacado which is always great. But I did not taste enough bbq.

KING MIL'TON

Aside from tha squshed dead rat that was out in tha parking lot greeting all tha customers going there.sorry to say🤔or am i🤔 I won't B back

Melissa Magana

I don’t typically leave negative reviews, but I felt it was important to share my experience—especially as this is the second time I’ve encountered a similar issue at this location. I came in for a pickup order and, while I understand the team was busy, as its typical lunch hour. I wasn’t acknowledged upon arrival. When I approached the counter and let the employee know I was there for a pickup, she saw my order on the screen, confirmed it with a nod, saw my bag sitting on the counter, and then continued assisting other customers. I remained waiting, and after stepping away and returning, she informed me she had forgotten. As someone who has worked in fast food, I know how challenging the job can be, but it’s disheartening to witness a decline in basic customer service courtesy. I hope this feedback can help improve future experiences.

Anonymous Person

This place was dirty. There were barely any tables clean and there was food on the floor.

Inez Johnson

I wanted a fresh, hot and tasty like most Pollo Loco locations. I figured a quesadilla would be good. I was wrong. The drive thru was busy. so going inside, the restaurant was so cold, no way to sit there. With over 5 people working, only order with a kiosk, no personal service here. About 15 minutes later, the food was handed to me without napkins or salsa available. By the time I got to the car my door was cold. I ate it, hungry. Disappointed yes. Will I go back? Dought for sure.

Brian Frang

Watched an employee take tortillas returned by a customer and throw them back in the bin with other tortillas, which is super illegal. I've worked in restaurants for the last 15 years and have never seen a place so disgusting as to put returned food which may be contaminated in with the fresh food they're giving to customers.

Devin Suniga

I eat el pollo loco quite often due to their extensive gluten free menu. Ive never had any problems or gotten sick at any other el pollo loco. Tonight I ordered shredded chicken tacos and bit into it and it tasted like churro, so at this location either they do not have a dedicated fryer or maybe a lazy employee. Use the Sierra Lakes one if you eat el pollo loco for the gluten free option.

Angel Garcia

Guac is old at all times. They never want to give out red salsa and always missing items in the order specially drive thru! Not to mention bad customer service

Selena Hernandez

I asked for the double chicken tostada salad and I got 10 small pieces of chicken. Never going there again.

Roxanne Rojas

Worst customer service can’t even answer a simple question. I’ve been in customer service for almost 20 years selling cars! straight shooter. These people have an ego here! go to the Rialto one five star service. The guy manager here is the only thing cool about this restaurant, he is nice and he is a straight shooter, I forget his name if he’s still here real tall, Mexican guy other than that attitudes and horrible customer service look at my feedback and ratings. I tell how it is. !!

Edward Pascual

I just pulled up and they’re closed (indoor and drive thru). It is now 8:22. They have a sign on the door that says they close at 10pm, and google also shows that this location closes at 10pm. This the second time I come to this location and they are closed earlier than what their posted hours say. I feel like this location needs to work on their messaging of the hours. I understand if updating your hours online may take a few days to update, but don’t have a sign on your door that completely contradicts with your “hours”. My rating only pertains to this negative experience that I have now experienced twice, only at this location. I should also mention that as I’m sitting in the parking lot, writing this, others have pulled up thinking this place is still open. Please stop closing earlier than what your posted hours say.