John, was SUCH a fabulous person to interact with. He was so polite and kind- just for him, I will 110% be back to this location. Loved the environment we were in, great drinks and great service!

11/11/25. I stopped by for the Veteran's Day Special and met Jennifer, the manager. She was very friendly and welcoming. She took my order and said that I could wait by the bar or the waiting area. She showed appreciation for Veterans, and made me feel very comfortable. I appreciate that Buffalo Wild Wings acknowledges veterans every year. 11/11/24: I went for the Veteran's Day special and sat at the bar. Lauren was at the bar, and she was very friendly, despite being super busy, pouring drinks, and bringing orders from the kitchen to the bar area. The Modelo draft beer wasn't very cold, despite the chilled glass, but the wings were really good. I had the Caribbean Jerk and Jammin Jalapeño flavors. The fries were hot and well seasoned. I am grateful for BWW honoring Veterans.

Teri Holvey

Buffalo Wild Wings is a favorite of ours, by this was our first time to dine inside this location. The food was excellent, as usual, and overall the service was good. They seemed short staffed as there were long periods of time between visits from our server. I saw a drink, the passionfruit NOjito, from the spirit-free section of the happy hour menu. It sounded good, so I ordered that. When it was delivered, our server said, "here's your spicy margarita," and walked away. The glass was rimmed with something that looked like cayenne pepper, and it was floating in the drink. For health reasons, I'm not supposed to have anything spicy right now, but especially anything pepper-related. When he came back, I showed him on the spirit-free section of the menu that it was the passionfruit NOjito that I wanted. He apologized and said he'd fix it. When he eventually brought the drink, it didn't look very passionfruit, but at this point, we were nearly done eating so I just went with it. It was delicious, though I didn't taste passionfruit. We were ready to pay our tab, but I'd barely touched the drink, so since this was an alcohol-free drink, I asked for a to-go cup. He said, "that's not alcohol free. It's a mojito." I showed him on the menu, again, what I'd ordered. He apologized for the mix-up and said he'd adjust the tab to reflect what I'd ordered. I'm not sure he did, since the charge was for $8.49, which seems exorbitant for a drink made with passionfruit juice, mint leaves, lime, and Starry soda, but who knows? We were very ready to leave, so I finished the drink and we headed out. The drink thing was a minor inconvenience for me, but I couldn't help but think the situation could have been more detrimental to someone who has worked to maintain sobriety. Fortunately, that wasn't the case with me, but for the same health reasons as avoiding pepper, alcohol is another thing I try to steer clear of. But it just left me concerned for someone to whom it might have been more worrisome. Our waiter was very kind, but it seemed he might have had too many tables because it just felt like he wasn't around much and there were a couple of mix-ups. But at least he was nice. We only went to this location because we didn't feel like dealing with Rockwall traffic (it's the worst), but I'm not sure we will go there again. Food was good, service was decent, but we were there significantly longer than 2 people at lunch should be and paid a lot for a drink that wasn't what I'd ordered, so our experience could have been better.

11/11/25. I stopped by for the Veteran's Day Special and met Jennifer, the manager. She was very friendly and welcoming. She took my order and said that I could wait by the bar or the waiting ar…

This place was alright. The chicken always came out fresh and hot and juicy, however it took a very long time to wait between orders. We did the all you can eat and some of the flavors we ordered c…

i don't really go to bww but decided to for their limited time deal, pick 6 (2 entrees, 2 sides & 2 drinks) for $19.99. we got there a little past 9pm and were sat at the bar side so we were able t…

11/11/25. I stopped by for the Veteran's Day Special and met Jennifer, the manager. She was very friendly and welcoming. She took my order and said that I could wait by the bar or the waiting ar…

11/11/24: I went for the Veteran's Day special and sat at the bar. Lauren was at the bar, and she was very friendly, despite being super busy, pouring drinks, and bringing orders from the kitchen t…

Siana Herrera

Wanted to eat here but my God, no one greeted us for a solid 15 minutes. Last week when we ate here, our waiter was fine but some other guests were never waited upon & they left. Guess it's a waitstaff shortage or something, as I'm currently waiting in line at the Plano location as well.

Ashley Geyer

On our way to visit family for the holidays, we stopped to stay overnight in Richardson, TX. This BWW was right in front of our hotel…& since we love BWW - we decided to go for dinner. When we arrived, there was no host. It took probably 3-4 minutes before someone showed up to seat us. Our waiter came and took our drink order, and appetizer order. He was nice enough, but honestly seemed distracted. There weren’t very many people in the place. We ordered the triple dip appetizer with queso, salsa, and guacamole. Everything tasted delicious. I also ordered a Spicy Margarita, my husband ordered a local craft beer, and our daughter got the lemonade. Our drinks were very good…but her lemonade had a weird taste to it. We later asked for a milk for her Instead. Not once did he offer us water, or asked if we wanted any refills, which was disappointing. I asked for water at one point, but never got any. For our main courses - our daughter went with the chicken strip dinner. That was delicious, and she loved it. He and I shared 10 boneless wings (5 were lemon pepper and 5 were Mango Habanero). They were mediocre. There was SO MUCH breading….& hardly any meat. As far as food goes, that was our biggest complaint about it. The flavor of the wings, however, was wonderful. By the time we were ready for the check, our waiter said he’d be back with it. 25 minutes later, and watching our waiter make his rounds several times, we finally had to ask again. Again - there weren’t many people in there, and only twice on those rounds was he actually taking food to people. The other times, he was just walking around with no stopping. We also asked for another beer for my husband, since we never got refills. He brought the beer and the check together (finally), and upon lookin at the receipt - we’d been charged with two appetizers. Ten minutes later - we got him to come over, and I pointed this out. He blamed some girl, and said he’d be back. He got it fixed, we paid, and left. Overall, the food was decent - but the service was extremely disappointing.

We ordered to go, the manager was working in the kitchen. He got the order completely wrong on my Chicken Sandwich, There was no Mayo on my sandwich which I specifically asked for, on my wife's order She did not get her fries. I was told the manager was working in the kitchen NOW HE' APPARENTLY DIDN'T TAKE THE TIME to check our order. That's ridiculous. I got home after a hard days of work and found out my order was completely wrong. I'm not driving back up there. And wasting another 30 minutes already wasted up to 20 minutes. What kind of system do you have up there? Every order should be checked and double checked. Especially with the manager working in the kitchen. Yes, I did. Call them after I got home. It wasn't a pleasant phone call, this happened last night 10/15/2025 at 5:45 PM.

Ivette Moreno

Nobody greets you at the door, there was an employee there but she was just talking to someone else while we stood there for 5 minutes before we decided to seat ourselves. The food was cold, and looked old. Overall the taste of everything was so bad.

Liz Martinez

It was bad from the beginning. There were 4 of us and when 2 of us showed up the waitress only asked the other 2 guests for drink orders and didn’t bother to ask us until we stopped her to let her know we wanted some drinks. We placed the food order and waited 35-45 minutes and asked if it’s still coming. We think she forgot to place it because it came out 10 minutes later after we asked about the food. I definitely won’t be back. Just overall bad service!

Alaina Yount

We ordered delivery through the Buffalo Wild Wings app. Our food was barely warm when it arrived as if a warming bag was not used. We had to heat up everything we received. The bigger issue is that we were missing an item - plain chicken tenders for our picky eater. It was the only item missing. I called the store and they refused to send a replacement, stating they use a third party for delivery service - so whatever service they use is to blame for our cold food but their app does not say they use a third party service. I questioned why BWW couldn’t fix the error since it was the restaurant itself that did not pack the missing item but he still refused and offered me a refund - which I never received. We will not be visiting or ordering from this location in the future.

Moses Nguyen

My burger had minimal flavor. I ordered the Triple-Bacon Cheese Burger. I would not recommend. It had no flavor, and also was subpar. My wife ordered the Chicken parm melt. She rates a 2/5. It was too cheesy. They add a mozzarella stick in between the sandwich, and an extra layer of cheese melted on the on the chicken. Overall rating, I give it a 2☆.

+4

Andrea Smith

We just got our door dash order. My husband got the bone in Wings and they still had feathers on them....fried feathers. Do you all not clean or even look at the chicken? Edit....to reply to BWW, i will be filing a complaint with the health department, seems like we aren't the only ones. Seems like there is a hygiene issue in your kitchen. I need a better response than what you gave me. I clicked your link and filled out the form and it said contact door dash. Door Dash didn't prepare my food. What are you going to do about your kitchen. Someone is going to get sick.

Claire Leyva

I’ve always liked this location up until recently, these past couple times have been less desirable than usual. But tonight, ordered a 6 piece bone in Asian zing though UberEats and at least 2 of my wings came NOT plucked… feathers and all. I mean come on, I’m sure they are supposed to come plucked when they receive them in the kitchen, but all it takes is for a kitchen staff to pluck the remaining ones out. It isn’t very appetizing… come on guys, DO BETTER!! This sucks

The food here is absolutely terrible. Had to send it back. It was cold when it came to the table. Had my daughter with me. Had to send her food back too. It was OK inside kind of smelly. You could te…

Half the seats were available in the open table area but still had to wait 30 minutes to be seated... Apparently they were under staffed. And this is on opening night of the NFL Season.\n\nMore than …

Half the seats were available in the open table area but still had to wait 30 minutes to be seated... Apparently they were under staffed. And this is on opening night of the NFL Season.\n\nMore tha…

Wouldn't be back ever they need motivated employees that are quick to take orders and earn that tip i sat in a booth waitress never came to take my order then sat at the bar bartender wasn't there …

It was like a ship with no rudder. We waited for 15min and no one even came to take a drink order or introduce themself. Families who came in way after us received drinks so maybe someone forgot to…

It was like a ship with no rudder. We waited for 15min and no one even came to take a drink order or introduce themself. Families who came in way after us received drinks so maybe someone forgot to…

Buffalo Wild Wings ran a National hamburger Special on May 28, 2025. I was advertised as 1/2 price off their hamburgers using the code "GOBURGER". Tried using it at 12:10 pm, May 28, 2025. Got a me…

Buffalo Wild Wings ran a National Hamburger Special on May 28, 2025. I was advertised as 1/2 price off their hamburgers using the code "GOBURGER". Tried using it at 12:10 pm, May 28, 2025. Got a me…

We love the brand but this location has issues. Walked in and no one ever greeted us, after 5 minutes we left. service is always questionable here, the food is always on point to the brand.

If I could leave zero stars I would, we were abandoned by our waiter Jaylen after we got our drinks and never got to order our food after waiting for 45 minutes , he took another tables order who a…

Shockingly bad service at the Garland location, check number 60076 server Dominique. She was clearly slammed with tables which I understand. Took our order in a reasonable timeframe. Wait about 10 mi…

Shockingly bad service at the Garland location, check number 60076 server Dominique. She was clearly slammed with tables which I understand. Took our order in a reasonable timeframe. Wait about 1…

Got this gift card as a present from my stepdaughter. Decided to treat Wife to Date night. Went to a place we've never been b4. Atmosphere was very nice. Very Pleasant to be in . Kid friendly too. However Services and prices ,correct menu prices, Servers telling folks about the price changes ....Sadly this place is lacking . Wife became Ill, I had ordered ,because my server had told me it was happy hr and the appetizers were only 4.00 and drinks were 2.00 in stead of 3. But I was charged 3.00 for a Miller draft not shown ,that I thought was 2.00 cheese sticks for full price. Then as the food arrives I apologize to our server saying I need it to go my wife ill. The picture is what I went home with doesn't then menu say drys and cole slaw come with the wings ? After getting I thru it in the fridge took care of wife. Next morning decided to have me some wings and whatever I paid 23.00 bucks for and a cash 5.00 tip ..a personal visit didnt nothing but get me some drys that they say I should have gotten but I say I was over charged. You be the judge. 28.00 Really ?

Joey Mathew

I’ve been coming here for years and it gets progressively worse. Sat down at a not very busy bar and took 5 min to even get acknowledged. Asked for the menu and waited over 15 min and couldn’t even get him to ASK me if I needed anything. Super uninviting attitude and I walked out after 20-25 minutes of NO service in an empty restaurant. I’ve been coming here for years and don’t think i’ll be returning, go to the Lazy Dog across the street, way better atmosphere, food, and drinks.

Charles Goff

Veterans Beware!!! Bait and Switch!!! I went here for Veterans Day as it was advertised they were giving veterans 10 free wings and fries. I verified with the server that this was the deal, and so I ordered 10 wings and fries. After I finished, the server brought me the check. The wings were still on the check. I asked her if they were going to be discounted, and she said "that is the discount." I checked the menu and it was the full menu price. I pointed this out and asked again, and she said "that is the price. It's already been discounted." I didn't want to make a scene, so I just paid the bill and left. I paid full price for my "free" Veterans Day meal!! Congrats Buffalo Wild Wings. You just lost a customer for life. I'm also posting this around in several veterans groups. Either you offer a veterans a discount or you don't. Don't lure people in with false promises and then not follow through. Taking advantage of veterans is awfully low!! You should be ashamed!!

Don Smith

Service was horrible took 20 minutes to get drinks , ice tea brought to table with no ice. Food took 40 minutes after they finally took our order , ordered 10 PC boneless wings and fries it was cold. Wife ordered a classic chicken wrap. She got a buffalo chicken wrap. .I had to ask for my fries. Manager said I'll take the wings off your tab that was nice of him since I didn't eat any of them , then took the wrap off the ticket since wife couldn't eat it grandson hat a triple bacon burger check was 25.00 I think I won't be back to this location .worst experience I have ever had there. BEWARE

Kayla Woodrow

I had order 20 wings from this location and when I got to my location I looked and my order was completely wrong I called back after driving a hour to go to a party and the manager Juan said instead of refunding me he would mail me a gift card. It’s been 2 weeks and I still never was sent the gift card smh after calling multiple times they say he is working at a different location and they refuse to refund or even compensate me. I have so many points because I’ve ordered here multiple times a month for years and this was the only time my order was wrong… I would say check your to go order if you decide to go here because the orders are not eligible to be refunded if there is a error

Maria Medina

Staff ignored us at the entrance for several minutes. The family before us had to ask for someone to sit them even when several members continued walking by ignoring everyone at the door. When we were finally seated. We waited over 10 minutes and no member came by to even ask for drinks or if we had been helped.

Jairo Araujo

As soon as we got there I notice one server was mad talking to himself and slaming cabinet doors. Our server took a while to come take our order. Order was received but was wrong after she double checked. Food took a long time to arrive , asked for extra plates it was 5 of us only got 3 plates when we finish eating we received the extra plates. Server not friendly at all. Atleast there's a whole bunch of screens to watch while you wait.