Carlos Santiago

Not good everything suppperrrrrr greasy oil all over food they need to change oil way to old will be contacting health department!! Asap and BBB!!!

Henry Dorsey

Tare this building down and start over...new staff, everything. This Jack in the Box is Notorious ...for having bad service since I was a child and I am 43yrs old. 2/15/2025 @12:30pm..against my better judgment because I saw just one car in the drive way..I pulled in because I do like The Ultimate Chesseburger..combo. One guy..ordered his meal ,took like 5 minutes ( no problem). I get to the speaker..the lady immediately says one second which lasted 5 minutes ( a problem). Then...I get to window she leans out with her arm..motions me to wait. Wait to pull to the window to pay?? The guy in front of me is just waiting,right passed the window. About two minutes go by..the lady hadn't returned. So...I wait another few minutes..nothing. Now I want to go..I look behind me,of course I'm blocked in. So I pull all the way to the window. Lady does not appear. Dude in front me still waiting on his food. All this .....no food or haven't paid 32 minutes. The lady finally..appears at the window with her hand out. For me to pay. I politely rolled up my window and told her,"Im good". This Jack in the Box has been had TRASH SERVICE ... NOTHING HAS CHANGED DURING THE YEARS. TARE IT DOWN...PUT SOMETHING ELSE THAT IS 24hrs. I am from here..I know that's the only way they survived so long. Really don't deserve the star..I only put that to write the review. Trash service... for decades.

TheLordofSalem

An hour! An hour I had to wait for them to give us our order! I ordered 20 minutes ahead on the useless app so I could give them time to prep it before we arrived, and when we did I pulled up and nobody answered at the drive-thru. I got out to ask inside, it was already closed and so I had to get back in the car and wait in line with other cars ahead of me waiting to order. They took too damn long with them as well as us. And when it was finally our turn, our order still wasn't ready and we had to wait more while there were more cars behind us. All because they were going through a shift change. That's absolutely no excuse considering that I ordered ahead online.

N Q

Worst customer service in the world. You order through the app and they expect you to jump through hoops to get your order when you get there. If it's a drive thru order you have to go inside?! What kind of bs is that? Have me wait in the drive through then wait in front of the store for the girl to come out and just turn back around and walk right in. All for me to get my pregnant tail out the car to get my food I ordered to receive through the drive thru. Then the food I get looks horrible and is sloppily put together. Oh and then before that I had to wait in-between the first and second windows only to pull up and be told to have to wait again in the front. Why on earth would someone need to go through all of this just to get some "fast food"

L Colson

The lady (no name tag) that helped me was semi rude and speaking under her breath when I asked her to clean ONE of MANY tables after I received my order in just 2 minutes. No way that food was fresh! I'm NEVER going back to this location @4400 W Fuqua. The restaurant wasn't clean, tables weren't clean, the rugs needed sweeping, she's walking on the back of her shoes, moving extremely slow. I don't know how she's holding that job, to be so unconcerned. (Hispanic lady with tattoos) Again, food wasn't fresh, it was sloppy and not hot. Satisfactory is a no!

Damian Diaz

Ordered breakfast platter and the quality was not close to good. Half of the food was burned, and the egg portion was probably half of an egg just sitting in the corner of the plate. I had a similar experience at this location in the past but I decided to give it another chance. Well never again. Hope one day they improve.

Iam Livemf

Terrible first night I went it was a guy high taking orders..fast forward today I try again Terrible food. Also if on the menu it says jack spicy chicken sandwich with cheese don't ask me with cheese because it comes with cheese as the menu states in other words correct your menu! Fries taste horrible sandwich Terrible! Food giving to my dog..won't come here again

bryan gonzales

Most unprofessional staff working here. Unfortunately my visit wasn’t great on 04 may 2023 it all started when I got to the window and got told a liar he said I was lying that I had order fries instead of the curly fries I said I have a dash cam that records inside he stayed quiet he said he wanted to uncharge me for them instead of giving me the combo that I asked the girl said we can’t do anything cause you already paid

Jaden Q

i would rate it 0 stars if i could. ordered two ultimate cheese burgers mobile , no mustard no pickles and left the place with burgers having only ONE patty ?? AND LETTUCE AND TOMATO ? i’m literally allergic to tomato. and ultimate cheeseburgers don’t ever come with that bs unless you add it which i didn’t. i’m so disappointed in jacks

Josh Martin

Horrible customer service, Hannah had an attitude!! cash only! I wanted to turn around but there was a car behide me and the one way design I couldn't pull around so I waited in line until I was at the window. Since I waited why not try to order at the window so I asked how much exactly is it going to be? ( I WASNT SURE I HAD THE CASH) She said the price 5.19 and insisted I go back around and order because I didn't order at the speaker she said (they can't its a waste of their time and I have other orders behide me) I drove off after she told me all this RUDLY!! I'll never stop there again! 4400 W fuqua.

Tonya Pena

Order a chicken buttermilk ranch and I literally got no chicken on my burger it was no thin nothing but breading try to eat it but it was so hard to bite just had to eat my fries. Called the restaurant but there was no answer. And only have certain time for lunch. Would have gave no stars if I could. And no receipt was given and wasn't ask if wanted one or not

Charice Milburn-Johnson

Terrible I wish I could give it a zero. Food was nasty & over cooked and dark& hard. Wasn't even right4my salad. At this location it is always something wrong with my food.im going 2stop going here!