Prathyash Thomas

The place offers some good hot dogs and burgers. The service was excellent too. The only thing I find a bit amiss is the refillable sodas, which taste a bit watery.

+4

jahnaya

Incredible service from both Lesli & Manager Ryan. Both extremely professional & friendly, went above & beyond. Our milkshakes were perfect & by l both staff members made sure my daughter had the perfect milkshake ❤️ The place was absolutely immaculate & although it was almost closing time we never once felt rushed & the service was still perfect, thanks guys we will definitely be back 🫶🏼

Jessi Kopp

I shamelessly enjoyed a solid burger as an American missing something familiar. I loved it.. maybe it was the desperation of not eating normally for 2 weeks, but either way it was great. Balanced and tasty. I have never been a fan of their fries but thats cool. Fast , friendly service. One of the guys working there is from TN... he is awesome. Definitely recommend

Waited approx 30 mins for 2 burgers, it was reasonably busy so understandable especially as they're made fresh to order, good customer service from the guy serving, who apologised to customers for their wait however colleagues cooking weren't so professional, heard a bit of casual swearing coming out of them amongst each other which I don't normally pay any attention to however there were families with young children, I think the staff who are cooking need to remember the customers are right there and can see and hear everything.

Khalid Yafai

Burger was a bit dry, buns are not the best even though they use millers which is a great brand for making buns. It gets left on the grill for too long making it dry around the edges. It’s not consist enough, had better in Manchester and that shouldn’t be the case.

Jun

Very good food for the most part, the meat itself is ok but the fries portions didn't seem correct. Either way a decent place for burgers maybe a bit expensive though, pretty standard five guys

Trixie

Went into store, placed an order, wanted to use the toilet, code on the receipt wasn’t the code to the toilet. Had to ask staff for toilet code. Paid for bottle of water £2.70 wasn’t given the water called store spoke to Aaron ( had audacity to spell his name out to me, as kg I couldn’t spell 🙄) who ask me for the details of the receipt. Then gave me a speech about how customer take advantage of store which wasn’t the case. Kept contradicting himself regarding being to have a refund. Then ask me what I wanted him to do, which I stated I wanted a refund which said he cannot do anything so why ask me what I want. Terrible as I class this as theft as I have paid for something I haven’t received which he agreed. Told him I would be contacting head office which he agreed. Which I weren’t asking for his permission. Wanted me to travel over an hour from my house for £2.70 bottle of water. I want a refund for the bottle of water. Perhaps train staff to make sure they have customers orders correctly. It weren’t like they were busy or rushed off their feet. Chips were overly salty, shake was nice but could suck the contents through the straw, Oreo not being blended enough and the cheap quality of the straw.

ellie allen

Not the best experience and I’m actually quite disappointed as I love a five guys normally. Walked in and the place was so cold we were shivering. Both doors were wide open and it was freezing inside. Everyone was sat down eating with all their coats on including ourselves. Waited 25 minutes for our order when there was about 2 other people. When it came the food went cold within about 5 minutes due to how cold the place was. I ordered a hamburger with lettuce, tomato and ketchup. Out came a cheese burger with bits of onion, mushroom and bacon all over the sides and in the wrapper. They were happy to swap it to my actual order (as I can’t eat that cheese) which was great. However the bun was so so dry, not like your typical five guys burger bun Not a fan at all especially when we paid £30 for 2 burgers, chips and 2 drinks. Will stick to the other five guys stores in future

Richard Thomas Kisogloo

So for a back cheese burger with chips and a bottomless drink £15,00 Restaurant is clean and service was fast from the time we ordered to the time it was served. Drink was flat had to try 3 different flavours till I found one that was good to drink. The chips where spiced and there was a lot of them for a small. The hamburger, no where close to the hamburger I had in France, this one had a thin bum and was not holding it all together. As for the 2 patties, I think they where dry. Also the garnish was falling out the burger, so I was eating a deconstructed hamburger by the end my meal. And the flavour was like having a BK Hamburger not good for £15.00 this burger does not make it in to my top 10.

+3

D Berry

Waited 25 mins and had to complain. The staff were poorly managed - the place was quiet, but they were poorly managed and co-ordinated. On the 2nd complaint, the manager told me not to be rude or disrespectful and offered me a full refund and told me to leave. We accepted the refund, left the food and left. Too many precious, poorly trained young adults working there with no sense of good work ethic or customer service.

Alex Cirtu

If I could give no stars to this extremely awful place, I would. I had severe food poisoning from ordering a double patty burger, cajun fries and a hot dog. The place is unimaginably dirty, they cook and bag their food in inhumane conditions. There's grease everywhere in the cooking area, cross contamination at its peak, not to mention that nobody cleans the tables nor the toilets. I work in the hospitality industry, trust me, this is one of the places to avoid.

Joshua Oyebanji

My order took over 20 minutes to prepare, and the food was absolutely disgusting. The team is severely understaffed, I watched the few employees and even the manager juggle multiple stations at once, yet they still refuse to hire extra help. Stop bleeding your customers dry with overprices and excuses. Fix your staffing levels now!! or shut the doors!! I will definitely escalate this further.

Nick Holmes

Ordered online, the food was 3 hours late, driver was rude, the food wasn’t just cold it was actually stale, called to mention these issues and couldn’t get though to them. Absolutely disgusting after spending £40.