Earl Pearl

For $14 this chicken bacon ranch calzone did Not get the job done. The calzone is not sealed. Its like they use a piece of pizza bread then fold it so most the meat and cheese go to one side when they cut it. My first impression was the calzone tasted bland. Their ranch sauce is some of the Worst you will taste. The marinara sauce tasted good. Over all I give the C/B/R calzone a 5.8. The to go box is really cool lookin. The classic cinnamon roll was pretty good. I give it a 7.3 out of 10. At almost $20 Ill stick to real calzones at real pizza shop. Cinnabon is not really worth $5.

+1

Bella Nuñez

Drive-thru pick up food wasn't what I expected. I ordered online from the pick 2 menu: Fiesta chicken sandwich and California chicken and avocado flatbread. The bread was hard and no Chipotle mayo was added. The sandwich was bland. The flatbread pizza looked messy and thrown in the box. Food doesn't look like anything advertised on their menu.

Ryne Spicer

I ordered my kids a cheese pizza. I’m not sure what they gave me but my kids wouldn’t eat it. Tried a bite and it was gross. I’ve been coming for years and the food has always been good and service bad. Today it was both. I waited at the drive thru for several minutes before anyone said anything and almost drove off. I waited a very long time for my food and was disappointed. I had to edit my post to include a picture of my Albuquerque turkey sandwich. I order it every single time I visit and I’ve never gotten one with pesto. There are other things wrong with it but I’ll leave it at that.

I believe that customer service goes a long way and this location has very little. The general manager Nano was extremely rude to me. Talked over me, told me i wasn’t his problem and he did nothing to resolve my issue. Joann, an employee there ruined my order and when i called to complain I was laughed at, talked poorly to and hung up on. So now I’m trying to enjoy my $20 meal but it’s hard when the employees and management left such a bad taste in my mouth. Very disappointing.

Bob Martin

Bad experience, twice in less than 24 hours. I originally ordered a medium Turkey Original with NO tomatoes, and before paying, I switched to a large with NO tomatoes (I am allergic to them). They made the medium on accident and I was happy to wait for the large since it was what I paid for. It's probably my fault for not checking before leaving, but it was a pretty simple order, sandwich only. Since the made them medium on accident, they offered to let me have it, but I declined...that was a mistake. When I got home, and opened the box to begin eating, the 1st thing I saw were the tomatoes. I immediately called and spoke to Will, a manager, who asked if I could belrimg it back (I said no as I was 15 minutes away and didn't want to make a 30 minute round trip last night). He said that he was working today (11-13) and he would re-make it when I returned. I returned, spoke with a different manager and explained the issue with my allergy. She made notes and began making a new sandwich. My mistake for not checking it again before leaving, because either figured after I explained it to a 2nd person, in person, it would be right. WRONG again! This time I get it home and not only does it HAVE tomatoes, but it's not the Turkey Original, it was just the regular Turkey (still not what my original order was). Since I couldn't eat another sandwich, I immediately called back and spoke to the manager that I spoke to today. She asked if I could come back,, which I explained I would NOT because it would be another 30 minute round trip and I have a flight to catch. She took my name and said that they would replace the sandwich the next time I came by, when I returned from my work trip, which I explained that after the 2nd error, there may be a good chance I may NEVER return to ANY Schlotzkys again! I hate leaving bad reviews, but this is completely ridiculous for such a simple item. A very dissatisfied former customer.

Heather Smith

I sat in line for 30 min after giving my order. When I get to the window the girl asked " can I help you? Did you need something ". I was like seriously? Yes, my food i just say here and waited for. She continued act surprised i was there at her window. Eventually I was advised the system was down. That's fine but I was treated like an inconvenience. It was bizarre, never going back..

Amy Johnston

$10 small French Dip and $8 small original and what is supposed to look like. Did I get my money worth of a $10 French Dip with 4 pieces of folded up beef and a tiny sad onion slice. Read the reviews at this location. This many don't lie.

Cody Lammons

Waited 30 minutes after ordering. I started to wonder once I noticed 3 family’s who ordered after. I went to the counter to check the status of the food. They completely skipped our order and never made it. A lady in at the same time was bringing light to the manager she was given the wrong order twice. Make sure you’ve got some time on your hands. The service is closed doors worthy. All that said, the food was good.

Felix Gato

Usually at the Schlotzskys I’ve been around TX they bring your order but at this location they don’t do that. The men’s Toilet doesn’t flush, my sandwich meat was cold (it’s suppose to be hot) and barley had mayo in it and the sandwich looked like it was just made without a care. Now the cashier was super polite but I won’t be stopping at this location anymore. I wish I could have asked for a refund but it was dinner for that night. Smh

FJC FJC

Ordered via drive through, medium original sandwich and chips.. requested the “Hot” (bread crispy). This what I received, bread barely toasted and doughy not the crisp bread requested. Chips in sealed bag were as expected. Unfortunately as it was drive through I didn’t open and check sandwich prior to leaving . Too far out of way to return to have sandwich remade.

marianne greenwood

This was Not a good experience. We Love the Wednesday BOGO pizza. We have been to several Schlotzsky's around the DFW area and it was a very disappointing meal. We both got the Veggie pizza. Mine was a regular crust. It was still cold, and hubby's was gluten free. Also the GF dough was under cooked (doughy) Very sad looking. Hardly any vegetables or cheese. Lots of sauce. Just didn't taste like the pizzas we got from the other Schlotzsky's store. Waited 10 minutes to get our order and we were the only ones there.

Rebecca Jackson

It’s always been a little bit of hit or miss with this location. Been coming here since they opened and the quality has definitely gone down in recent years. This is the first occasion I’ve felt inclined to write a poor review. I’m not sure if they were understaffed and overwhelmed or what the deal was but it’s still unacceptable to me. Placed an order on the app 7/20 to be picked up at 6:15pm through the drive-thru. Waited in line for 5 minutes before deciding to go in since it wasn’t budging even though there were only 2 cars in front of us. There were takeout bags and receipts scattered all over the counters. Gave the gentleman my name and he handed me my bag. The bag was missing my 2 chips and I didn’t get my pizza or my drink, which I had to ask for. Get home and find one of our sandwiches is wrong. It’s supposed to be just a cheese sandwich with extra cheese but they gave us a ham and cheese with no extra cheese. We were charged $3 for extra cheese so it’s unacceptable to not add it and waste peoples money. Drove back up to the store and went in to let them know sandwich was wrong. They “remade” it and the picture attached is what we got back. We just left. Our pizza and other sandwich was cold and undercooked. The bread tastes old. Staff was not apologetic or helpful. While I was in the store, 2 other people came in and also complained about their orders. One man simply demanded a refund because he had been waiting so long for his order. I hope this is just a one off thing of the staff having a bad day but I think we’ll be avoiding this location for a while. I don’t understand what’s so hard about making a simple grilled cheese sandwich? Why would you serve an undercooked sandwich and think that’s okay? For the price of your sandwiches, I expect way better quality and service. I will be seeking a refund. I hope management can support their staff better in the future.