LMKFGIRL

I usually do my business at this 16 North Greenbush Road location in Troy New York. They make great salads, but this time I was extremely disappointed in how skimpy my salad was. A lot of the ingredients were there, but I hardly had any lettuce. The bowl was half full. I got the strawberry chicken poppyseed salad. I had one piece of pineapple, a couple of mandarin oranges but plenty of chicken and blueberries and strawberries. My disappointment was in the lack of lettuce and a tiny bit of lettuce was there was all spine no leafy lettuce. Very disappointed. The last salad I got there a week or so ago was magnificent. I hope it was just a rare occasion, but they have to try to be a little more consistent and I ordered my salad early not at the height of the dinner hour so I know they weren’t running out of things. Very disappointed.

Alexa Wilson

I normally go here and have no issue but I'm pretty worried for one of the workers. I was picking up my brother's food and noticed they gave him the wrong cup. I went up to the counter and said "excuse me, I ordered a large." I was about to show her the receipt so she didn't think I was trying to get more than I paid for, but she interrupted me with psychobabble. She mocked the way I asked for the cup, said "okay" while hyperventilating and then dismissed me sarcastically. I almost asked her if she forgot to take her medication that morning. I was really confused because I just asked for what I ordered. I said "I'm sorry, did I insult you?" She said "Yeah you were really condescending actually." I've worked in the restaurant industry for many years and I take notice of how I treat service workers, so again the response I received was super unnecessary. I apologized and told her she should reconsider working in public. I'm just concerned for this girl and hopefully she stops tweaking out on random customers soon.

Andrea Lee

Mediocre at best. Two stars because the time I was given when I placed the order was accurate. Nothing like it was years ago. Grilled cheese was soggy. They used to give crispy chunks of bread with your order, now you just get a third of a soft gross breadstick. I wish they still melted the cheese on the French onion soup. I had gotten a small container of shredded cheese which didn't melt whatsoever. Overall opinion they are quick, but the quality of food has gone downhill in the past few years.

this is ridiculous its literally only soup no noodle or chicken. SO DISAPPOINTED.

I was flabbergasted how poor the service was at this Panera Bread. I don't usually waste my time writing bad reviews but this one definitely deserves my time. From the food preps to the management it was a horrible experience. Ordered a simple bagel and cream cheese. What a mistake! Avoid at all costs!

Sandwiches came out not toasted properly. Soups we wanted not available. We tried because someone said they were good. Probably not again!

Kassandra Pangallo

It would have been a much better experience, but the manager at the Clifton Park, NY location, who I would describe as shorter, with mostly gray hair in a ponytail and glasses, was extremely unpleasant. I asked about the four-cheese soufflé that was still on display, and she told me it was not for sale because breakfast had ended. I politely asked if I could still purchase it since it would likely be thrown out anyway, and I was willing to pay full price, but she refused in a harsh and unnecessarily rude tone. I then ordered a toasted bagel with extra cream cheese, and even that simple order was incorrect. This happened just 2–3 weeks ago and left me completely discouraged from wanting to return.

Joel Cummings

This particular Panera used to be top tier. However, our most recent visit was very disappointing. The resturant, as a whole, was filthy. The bathrooms both mens and ladies were disgusting. I really wanted to leave because of this. but we had already ordered. The food was average at best. I did talk to the manager about the bathrooms but she seemed a bit put off by my comment. Hopefully, they will find a new manager that knows the job or maybe hire people to clean.

Nick Girgenti

This use to be one of my favorite places to eat but the food quality has gone down SO bad why are you watering the broccoli cheddar soup down ? It literally taste like water and is the consistency of water now sad

Alfred Zapata

I been visiting this store the last few months and I have seen the decline of this location so fast!!! Last night we went there at it was so disappointing that we left… The resturant, as a whole, was filthy. The bathrooms both mens and women were disgusting. there was water all over the floor, the carpets and floors were sticky! I saw a lot of plates still on the tables… Hopefully they will find out the importance of cleaning a restaurant thru a Health inspection…

Joe Grant

East Greenbush location (next to Walmart). STAY AWAY!!! Food had foreign substances in it (see pics). There were gelatinous white chunks in the soup. Very unsettling to my wife as she only discovered when she was halfway through eating. I tried to work with Panera to understand what was in the soup and they were rude and dismissive. I was especially concerned because my wife has allergies. When I told the supervisor (Tessa) my wife could have died, her exact response “I do not care.” Uncommon Grounds will be opening in East Greenbush soon. They have higher standards, better services, and higher quality food. I hope they put the East Greenbush Panera location out of business. Terrible service, way overpriced, and tainted food! Trust me, there are way better options in the area, don’t waste your money on this garbage!

Mackenzie Rathbun

Most of the lettuce in my salad was bad, to the point where I just stopped picking it out and decided not to eat it. Very disappointed as I do not have dinner now and $15 wasted.

Melissa Benoit

This location has been going downhill for me over the past couple of months and today was the final straw. The food has been being served cold and sloppy, the lemons for drinks were cut with the stickers still on them and I didnt notice until halfway through consuming my drink. The chemicals from the glue on the sticker was floating in my tea. I had a stomach ache for a few days following that visit, but still I came back to try again. Today I am here and theres very few customers yet the line is at a standstill. My son and I went to find a table to order from the app and every single table is a mess. The floors are covered in trash and food. The place is disgusting!!! Wonder what goes into our food in the back if the front for the public looks like this!

+1

Q.

Overall Panera is a consistent and fairly decent chain. However the Rensselaer store is one I would highly recommend avoiding. over the past year, I don't think I have going in once and gotten what I have ordered. Today alone I am eating a salad that has been made for the second time grossly incorrectly. I finally just decided to pick out everything I was allergic to and eat it and leave. This has been pretty regular in the past year or so here. It's also not uncommon to see staff argue with each other. My recommendation is drive down the road another fifteen minutes and eat at the Troy location- it's better run and you get what you order. UPDATE 2/28- Today had to be here due to work schedule. Ordered Caesar salad- no croutons, add frizzled onions, cucumber, avocado, napa cabbage. WHat I received: Lettuce, 2 pieces of avocado, 4 cucumber bits, no onions, no cabbage, ONE CUP of sliced apples on salad. MMMM...Caesar dressing on apples! Uploaded a pic of all i picked off, and the sad salad i was left with. Management does not care, there is no quality control. Would give zero stars if I could.