This Dunkin’ Donuts employees always have a Nasty attitude anytime I come through the drive thru. They never want to accept my QR code or rewards through the app. I love Dunkin Donuts but this location is horrible and employees talk to customers like trash. I’ve had three bad experiences this week and don’t plan to go back to this location.

I used to frequent this dunkin 3-4 times a week and got to know many of the employees.. but it has gone severely down hill in the last several months. The drinks are never made right and very inconsistent. The staff turnover rate is insane. Ive sat in the drive through for 25 minutes for a coffee... this is now typically how long it takes -completely unacceptable. This morning there was NO ONE in the drive through so I thought it would be a quick run. NOPE! it took almost 10 minutes and I was the only person there. When I got to the window 5 of the staff were standing around- no one ever came to the drive-through window to acknowledge me, and I watched them sit my drinks on the little mat beside the computer and I had to FLAG THEM DOWN THROUGH THE WINDOW to get my drinks. I am done. I will happily go to cherry road or wait until I get into Charlotte closer to work.

John Blomberg

I don’t usually leave negative reviews, but this visit stood out for the wrong reasons. Service was unusually slow, and the overall experience felt disorganized. There was no explanation for the delay, which made the wait more frustrating. Dunkin’ is typically reliable, so this was surprising. I hope management takes a closer look at staffing and workflow at this location.

Mike Vance

Wish I could give 0 stars....how does an ice cream place have no ice cream???? Very disappointing

KD Robins

Twice this week they have changed my app order. I get that they run out of stuff, that isn't the problem their reaction to not having what was ordered is the problem. On Tues we ordered a large hot coffee, they were out of the large cups, so instead of upgrading it to an XL, they downgraded, offered no refund for the difference, nor did they offer anything else. Also, they put the SAME amount of creamer and sweetener in the drink, instead of waiting until we got there to find out how we wanted it adjusted, so the drink was overly sweetened and creamy, my husband couldn't even enjoy his SMALLER coffee. Today, they were out of large ice coffees, I understand that they had no option but to downgrade it, but again offered no refund. When I specifically asked for a refund, she did try to process it, however, couldn't because I didn't have the card. My kid put the order in with their virtual card, so even if they were the one to pick it up there wouldn't have been a card. And yet again, she offered no alternative compensation. If you're going to downgrade something, you should at least automatically refund the difference OR offer some type of compensation.

Kate Barhite

Horrible customer service. Stood there for 8min. And no one ever said anything to me. Totally ignored me the entire time I was the only one at the counter.

Evan

My famil and Iy like to get milkshakes every once in a while as a treat, and Baskin is our favorite. For the last several months, however, this place is out of something every single time we go. Apparently, one of their ice cream freezers broke and they're not interested in having it fixed or buying a new one. As a result, they're down from 31 flavors to around half. It's disappointing, to say the least. Nevermind it takes them 15 minutes to make a milkshake when there's nobody else in the restaurant. I'm not sure if the manager is incompetent or just not present, but quality and availability make it not worth it to even try. The staff themselves are pleasant and respectful, they just need more training and attention, and they need the equipment necessary to do their jobs well.

Milton Arcelay

need to get better employees I know they're hard to find but it's better to suffer a little bit than to hire just the body very poor customer service I will not recommend this place to anyone with the current employees they have working at night it's better to close it down at night than to have employees just fill the spot

M Boone

I have visted this dunkin for over 2 yrs, but today was my last!!! Burning the food to where it feels like your gonna pull teeth trying to get a bite, and to see 4-5 different employees walking around while you sit at the window waiting for service.. they should have never taken Lynn away from that location.

austin greene

Have beeen standing in line for like 35 mins I got here at 10:05 I been here 45 mins waiting on a milk shake 🫨 like literally one drink that's all I come everyday but this is ridiculous an I have never been treated like this

Carolina Arias

We saw the line of the drive tru was long so we decided to come on down so we ordered one simple drink, and it took 30 minutes. I guess they forgot they had to make the drink because we had to tell them the drive-through was already was empty. They are just focusing on drive try people instead of inside people and when we told them they were like “there’s only so much we can do” 30 min for 1 drink is crazy

Veteran Veteran

Imagine standing in line for several minutes because the one and only kiosk is confusing someone. Then the young lady behind the counter tells the next person to use the kiosk where she states " I'm paying cash and have a request"..... employee response "please use the kiosk and download the app, I'm helping customers"...... 4 of us just walked out......

madison marie

Super sad that employees think THIS is servable to a customer that wanted a TOASTED bagel. this is obviously burnt, i’ve never had a bagel be so burnt from dunkin before. why would this be acceptable to serve? i would’ve happily waited an extra few minutes for an unburnt one if i would’ve known! don’t serve something you wouldn’t eat yourself! this is BURNT!

CY HPriest

I have to say that the quality of service and mindfulness in making things to order has really gone down at this location. I asked for a medium iced coffee, but I didn't want any ice, just cold coffee - the online order sticker on the cup even says "No Ice", yet I got ice. I also asked for a large dark roast - I had to remind them. There were coffee grounds all in the coffee. I asked for three food items. When the bag arrived, it seemed a little light for those three things. I asked about it; they said everything was in the bag, yet when I checked while I was still there, the carrot cake muffin was missing.... I had to ask for it... The muffins used to be much bigger... So yeah, not happy...