Popeyes
Chicken · Rosenberg
Savor spicy flavor in Rosenberg's heart
Über Popeyes
Nestled at 23901 Southwest Fwy in Rosenberg, Texas, our Popeyes location offers a vibrant dining experience that celebrates the rich flavors of our signature chicken. Since opening our doors, we've been committed to delivering quality, juicy pieces of chicken prepared with our famous secret recipe a...
Nestled at 23901 Southwest Fwy in Rosenberg, Texas, our Popeyes location offers a vibrant dining experience that celebrates the rich flavors of our signature chicken. Since opening our doors, we've been committed to delivering quality, juicy pieces of chicken prepared with our famous secret recipe and served in various delightful ways to suit every taste. Our diverse menu caters to various dining options—whether you're craving a quick bite or a leisurely meal, we have something for everyone. With over 350 flavors of hand-spun drinks and an array of sides and sauces to complement your order, our goal is to bring the delicious Popeyes experience right to your table. We pride ourselves on maintaining a warm atmosphere where every visit feels like home-cooked comfort. Come join us at 23901 Southwest Fwy in Rosenberg, where tradition meets taste.
Was Kunden über Popeyes sagen
Experiences at this Popeyes are mixed. Some customers praise the fresh, hot food and excellent service, especially mentioning Maria. However, many report long wait times, incorrect orders, cold food, and inconsistent food quality. Several reviewers describe negative interactions with staff and managers.
Beliebte Gerichte
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Tip: Double-check your order before leaving, especially when using the drive-thru or ordering online, as missing items are a frequent issue.
Services
Häufig gestellte Fragen zu Popeyes
Bewertungen von Popeyes Rosenberg
Maria was so amazing and kind! She listened and took our order quickly plus accurately! It was a great drive thru experience to be honest. Thank you!
Food was hot and fresh and my togo order was complete. I have not ordered anything from there in a good while. Glad to see they have a good staff.
Update 5/13/2025: strawberry biscuits are discontinued? If only you had signage that could be updated immediately, maybe something like a digital screen that your using in your drive thru Update 12/5/2024: Used their app and received my food fairly quickly. I appreciate whoever was working the night shift in the lobby asking asking every customer who walked in what order they had. Heard one customer complaining that he'd been waiting an hour which is unfortunate, but something I can't verify. I just know the drive through always takes a long time compared to other fast food restaurant. Update 10/6/2024: Their online customer service created a ticket and will replace my order. Thank you for making it right. 10/5/2024 8:45pm: Popeye messed up my order and will not remedy it. See photos of weighed shrimp that should be at least 4oz (1/4 lb) Ordered a 1/4 lb of shrimp, but what I got did not look like a 1/4 lb of shrimp. Went into the restaurant and showed the cashier, and he said that looked correct, and that upper management has been complaining they were putting too much shrimp. I went home and measured, and had almost half of what I was supposed to. Called the store and spoke with Davis who says they can't remedy the incorrect order because all they do is open a pre-portioned bag, and he would get in trouble. So either they can put any amount like I was originally told, or they got pre-portioned amounts that were incorrect. I paid for an advertised amount of shrimp, and did not get what I was told I would get. So I'm being scammed if they can't fix what was wrong. Was told the GM is Juan, cause apparently this is a GM problem.
The food at this location was absolutely disgusting. I got a spicy chicken sandwich and the breading on the chicken was soggy and gray. Eww. The chicken itself was hard, thick, and rubbery. Like biting into it was like breaking a bouncy ball, it was so disgusting. Like it was gross enough to make me never want to go to another Popeyes… Service was kind though. And the sweet tea was delicious. The Mac n cheese wasn’t great, like it had been old and reheated.
The wait times are always incredibly long. Sometimes it's 20 minutes, and the longest was an hour and a half. I thought my fried chicken was in the pan, so I had to wait cooking. But when I got it, it was cold. I don't know why the wait is so long; there are many staff members inside, some of whom are just wandering around. Okay, the wait might be acceptable. But why do I always get something different from my order? I ordered red meat, but I received white meat. I ordered chicken legs, but I always received chicken wings or chicken breast. My mashed potatoes never come with a spoon. Sometimes there are no napkins. I'd rather drive to a Popeyes further away than choose this place.
Always out of what someone orders and super slow and never have orders ready to go for when doordash picks them up. The new workers they got in the last month suck at their job. No one who works here speaks any english either so are to communicate as well.
Only reason I'm giving two stars is because those cream cheese pies,besides that this location is the worst (but not as bad as the one on Hwy 36). The past 2 months they have been out of fries, the customer service is trash, the biscuits are definitely different, the chicken is smaller, the wait time is ridiculous, the order is never right, you can never get on contact with a manger or corporate,and the lost goes on. Just avoid this place at all cost
Where's the manager or supervisor up in there, idk. How hard is it to get the order complete, its not difficult. But when the young people aren't trained correctly then who really cares... Sunday night drive thru chicken dinner for two without the side orders and biscuits only to realize when you get home. I ask again, how hard is it to get such a simple order sacked up right... Who runs out of Dr Pepper at suppertime, they do. It takes a super coach to have a good team.
Came in here to pick up a order food was ready but nobody will help you their excuses they don't speak English made a video of them just ignoring me
This by far was the worst experience I've ever had, patronizing a fast food restaurant. From the service to the food was unacceptable. For example one of the sides I ordered wasn't available. Which I had know problem with. The issue accrued when I received push back for wanting a replacement side. I think a staff change needs to really be considered. This wasn't my first run in with the lack of customer service at this location. The quality of service isnt the only issue the food is horrendous. Looking at the previous reviews to mine seems that other customers agree. At this point I have to question does the owner or owners of this establishment care about their customers or just their money. In closing I started to frequent this restaurant about eight years ago. I can say with complete honesty the service and food has completely diminished and, I think it a direct reflection to whose being hired. Hopefully this review is taken constructively like it was intended to be.
Bro I ordered 3 piece spicy this shit is NOT spicy, the red beans have NO BEANS and it tastes spoiled, the biscuits taste sour this the nastiest batch of Popeyes I’ve ever had ! I want my money back !
Ordered the family meal- Food was cold, old and dried out. (Even after waiting for them to bring out 10 min later) Gravy usually is always a win at all Popeyes, this location, nope. It was like they added water to make it stretch(horrible) Never again. I’m done w/them. How did chik-fil-a dethrone the real chicken places? Do better Popeyes, I’m sure corporate or the location will send a poor comment to how they are sorry. Just dnt, make real changes. Waisted 45$
I waited over 50 minutes in person for a simple sandwich combo and asked about its status. You would expect them to inform customers when an order is taking a long time and to apologize but they did neither. They did not communicate with me at all. Instead, they laughed among themselves and called me a “yellow monkey” in Spanish (I understand Spanish due to my profession). At that point, I left the premises out of frustration. I was extremely upset but chose to walk away. I could report this location through a government contact for a health and safety investigation and potential hate related violations, but they are not worth my time or effort. They will be the architects of their own downfall. Do not go here.
Like the person before me said I had to leave 1 star but they deserve ZERO whatever you do don't go to this location. To Whom It May Concern, I am writing to express my extreme disappointment with the service I received at Popeyes store 23901 South West Frwy Rosenberg Tx on Saturday, November 22. On October 25, 25, I placed an online pre-order for a turkey, paid $81.00, and received multiple email confirmations and a receipt under the name. When we arrived at the store on November 22nd for our scheduled pickup, the experience was unacceptable: Order Issues: Upon providing my name and order information, staff initially claimed my order could not be found. They will IGNORE YOU Lack of Managerial Support: We repeatedly requested to speak with a manager. Despite being informed that a manager was on site, no manager had the COURTESY to come to the front and speak with us or RESOLVE the issue. We waited approximately 45 minutes while staff attempted to locate the item. Poor Staff Conduct: When asked for their names or the manager's name, the staff members refused to provide this information. Their attitudes were dismissive and unhelpful, to the point that other customers present noted the poor treatment and said why won't you give a manager name. Zero Communication: After taking a picture of my receipt, staff offered no further communication or explanation about the delay or resolution process. It is baffling how a business can operate without basic customer courtesy or managerial accountability. The complete LACK of COMMUNICATION and the outright refusal of management to engage with a customer experiencing is appalling. I didn't yell I spoke with a low tone while I was there. I request an immediate investigation into this matter and a formal response regarding the operational failures that led to this experience. I expect better service standards from your establishment.
The order of a Cajun turkey online is meant to be convenient right? Well apparently not!!!!!! How do you order a turkey online with a name, email address, and pay for it with multiple email reminders to pick up on your scheduled day and you get there and they tell you there is no order in your name? Not happy I spent 45 minutes waiting for my local Popeyes at 23901 Southwest Fwy Rosenberg TX 77471 on November 22, 2025 @ 7:15 pm looking for my frozen Cajun turkey. I pulled up my email confirmation with the attached receipt of my order placed so someone working at the location could take a picture of my confirmation receipt as she explained to someone on the phone I had proof of an order they could not find. No one was willing to talk to me as a matter of fact the crew was hiding out back looking up front. Guess no one wanted to tell me they had no clue where to find the frozen turkey. Eventually, 45 min later they found my frozen Cajun turkey. Tried getting the name of the manager at that location and they absolutely refused to say who that was also. The customers waiting in line were also puzzled as to why they would not say who was running that location they even asked also. Really hope any one else who placed and order gets their turkey with no issues. Popeye's management team - YOU REALLY NEED TO DO BETTER WITH PREPARING YOUR TEAM MEMBERS WITH THE PROCESS FOR TURKEYS ORDERED ONLINE PICKUP FROM STORE LOCATIONS!
The food is good. The manager is a different story. She substituted my boneless wings for bone in, i don't know if this was intentional or not. She really didn't communicate at all and when I asked her for bbq she rolled her eyes and her attitude made it feel like I was inconveniencing her. She only gave me once sace for three orders of tenders. This has been the third time my online order is completely filled when she is around. I only come to this location because it is the closest near me.
If I could give negative stars I would. By far the worst location I have ever been too. Not only do they substitute food or side if they run out without asking. Their attitude here is also awful they ignore you and won’t even apologize for the wait time. The wait time is awful. I will place an online order thru app and wait at home just to avoid the lines only to get there 20 minutes after order and the food is still not ready even though it’s labeled ready on the app. I currently have my fiancée waiting for another 30 minutes after I placed my order 30 minutes ago and the food is still not ready. I won’t even waste my time anymore. I DO NOT RECOMMEND coming to this location. I will put a review on every platform if possible to warn people. If they don’t get a manager soon this location is gonna lose a lot of revenue!
Ordered 2 simple items through drive thru, a chicken sandwich and 3pc chicken meal. Received only the chicken meal. Please verify the order before handing the order. 2nd time time is happening when ordering through Popeyes
Came to order at drive thru. The one who took my order is the manager, no educated at all, showed really bad attitude although I asked her very nicely after 30mins long wait. She even didn’t look at my face to talk. If you really hate your job, stay at home or find something else. Don’t be there and treat customers like trash. I didn’t ask for free stuff, I paid for it so I deserve at least just normal response.
DO NOT GO HERE. This franchise needs to be shut down or replaced with a better operator because this is the only Popeyes where I consistently go to and get trash back. Number one I ordered through the mobile app and every single time it takes 30+ minutes to receive my food. Number two I witnessed back to back people entering the store because the Popeyes employees messed up their order whether if they gave them the wrong order or forgot multiple items. Number three, which is the most concerning is, I saw them returning food back into their warmer from these guests who gave them back the incorrect items that were included inside. This person literally came back from their car and gave the restaurant the food back so this is clearly a huge health and safety violation.
This is the second time an item was missed from my order so I called and asked for the manager. I told her what was missing and she said come by any time and hung up the phone. No apology, not asking if I live in the area to come back. As a manager, an apology would have been nice. Check your food before you leave this place.
Just a while ago today, we ordered the 2 person special online. When we arrived to pick up our meal, not only did we wait longer than usual but upon getting home with our meal, found three legs and a wing! So, the chicken wasn’t only short a chicken but no thighs and barely even chicken! Lol! After seeing how we were basically robbed of our purchase, we tried contacting the store without any success. We should of gone to KFC! Shame on this location!
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23901 Southwest Fwy, Rosenberg, TX 77471
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23901 Southwest Fwy, Rosenberg, TX 77471
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