Mike Draper

The person that was serving me did not give me all my change back. When I ask about it, she looked at me like I was funny. That's not very funny. I told her she talked herself out of a tip. So if they keep the change they are stealing from the customer, not the thing to do

Lane Murphy

They make the shakes wrong every single time, whatever you order, you'll never actually get what you order

Brooke Belcher

Please do not offer products your workers can't make. I just got a dirty Dr pepper and it takes like caramel. Not sure what was put in it. Why are you putting lemons??

Jace Bryan

Emily was the carhop i believe. Terrible service. Tater tots were unsalted and my food was intentionally delayed because i declined to tip on my card when I have $2 in my wallet that i needed to get rid of. When I asked for ketchup she gave me a sly smile and said "Sorry we are out". Do yourself a favor and go somewhere else to eat

KayJ

I wouldn't recommend ordering food from this location They fail to follow food safety guidelines. Some workers prepare your ready-to-eat food with their bare hands. Also, I have seen workers touch their phones, faces, and hair while preparing a customer's food. I have also seen some workers contaminate a customer's order because they were annoyed by the customer. My recommendation is that some employees learn how to treat a customer properly and handle food properly.

Jennifer Wesolowski

I order from the Sonic app pretty frequently. I ordered iced tea with easy ice from the location on Lakeview Parkway in Rowlett. When they brought the tea, all the ice had melted so I asked for a cup of ice and they refused to bring me any unless I paid extra for it! I went back and forth with the employee explaining that I got no ice in my drink in the first place and she refused to bring me ice. That is such lousy customer service! I am so annoyed by this and will take my business elsewhere from now on.

Andrew

I ordered two drinks, sat and waited for 15 minutes while I saw everyone around me get their orders. Finally asked and they just hadn't even put my order in and I had to do the whole thing again. Amazing.

Allison Ford

I submitted an order for pickup at the Rowlett store online. The order was accepted. I drove to the store confirmed the stall number. Within the app, it says your order is on the way. I waited and realized I have been sitting 20 minutes. I finally get out and go to the door. There is an 8x10 sheet of paper with the following, "we are closed for remodeling" this is not an emergency move. Why would they continue to accept money and orders. There is only a number for the store. There is nit an opportunity to reach out to the app for a refund or to alertcthem they are taking orders for a closed location. This is ridiculous. I am losing patience with the call ahead apps. The same happened with Popeyes. They saw the store was closed and said they would give an 18.00 credit. The credit never occurred.

Diana Goytia

I had ordered a medium fry and small blue raspberry slush. Waited over 45 minutes before leaving without my order. I asked for a refund after waiting 15 minutes & the young lady nor the young man attended me! Very disappointed in the service. I understand they may have been short staffed but multiple vehicles who ordered after me left with their orders! I had even placed a mobile order & had seen my status as completed when I checked in!!!

Brooke Bradley

Terrible experience last night at the Sonic in Rowlett. Placed order at 9:36pm. Got order to the car at 10:10…which was already a long wait. Noticed missing large tot. No big deal…pressed button…they got it to car at 10:20…so food was already cold got home only to find out NONE of the 3 burgers were right. The kids burger that should’ve been plain with cheese and mayo had everything on it and also NO MEAT!! Like how is that possible? Attaching a pic. The other photo attached should’ve been a bacon cheeseburger. Not a patty melt. Super disappointing. Called last night no one answered called this morning same issue.