B Uzer-Dima

This is for the Kyle TX location. So I came here plenty of times and while food is good, the service is horrible and questionable. The AI automated guess service they use never gets our order correct, and it can barely understand you. Then, when you get to the window to finally speak to a human to correct your order, they are confused and not well trained similarly to the AI. But I can't deny the food always tastes pretty amazing.

Alexander Trevino

AI ordering is a pain to deal with and makes me repeat myselfmultiple times. Consistently miss a la carte food items in the Drive-Thru. Crab rangoons needed more time in the fryer, came out doughy.

Mb A

I like the food. I just am super disappointed that they used to offer yummy chow mein noodles but I tried to order online via uber eats the other night and they no longer offer chow mein noodles only steamed rice, fried rice or broccoli and the broccoli has too much garlic and very few pieces. It’s just not the same. The noodles were the best part. I may not order here again. The noodles with either protein shrimp chicken or beef was the best! Not anymore!! So upset! It is just no good w/o noodles. Please bring them back!!! Also I don’t care for the type of wraps they use for the spring rolls. The egg rolls are good and so are their flavored refreshments.

What a rip off, barely any sauce barely any meat and the broccoli is dry and nasty. This food taste like 3 day old leftovers. Not to mention the drive thur girl was rude we were treated like we were a big inconvenience and even asking for extra soy sauce was going to really put her out. We will never go back to Panda Express the food and the customer service left us with a bad taste in our mouth.

Started using ai to take orders 👎👎👎 I’d rather have a living breathing human ai slop. Won’t eat at this location again. Dear corporate, do better.

Tyler

More concerned about delivery orders than people in the store, loud music and the workers can’t properly hear your order, seems like they are intentionally trying to push out in-store customers. Broccoli beef was like 90% broccoli too. Worst panda I’ve ever been to. Unacceptable

miguel cruz

I prefer not to go here, me and my siblings along with my mom had to wait 35 minutes just to get 2 plates, but not just that, our food WAS IN THE COUNTER, and we asked them is that our food and they said no, but that’s when a lady grabbed the bag and gave it to us, so yeah, PLEASE DONT GO HERE, they were also disrespectful

Lailah

horrible experience, one it’s my birthday, and it was terrible the app gave me a reward for a free la carte. I was waiting to pay and Monica was speaking Spanish to me, i don’t speak Spanish for one and i looked at my mom then Monica stated being rude like i couldn’t understand her i don’t speak Spanish, then the manger on shift marisol was being rude as well because the reward wasn’t working she said we had to purchase something else to get my birthday reward, when the reward said nothing like that. Horrible birthday experience.

j. rosewater

They've got an AI on the drive through now. TOTALLY DISGUSTING! Not only is the AI too stupid to get orders right, every prompt it runs burns water that a living human could use, not like we don't have enough drought issues in Texas! I told my disapproval to the window attendant, and she CLEARLY wasn't going to pass on my comment and had terrible customer service. Won't be returning here even under threat of starvation. The food is mid anyways.

Aaron S

Good luck trying to order delivery here. I’ve ordered twice from them, and both times they left out an entire plate that we ordered. Everything we ordered is on the receipt, but only half the order is in the bag. Had to drive all the way there to get it fixed because they were trying to charge an extra delivery fee.

L. R.

This is the second time I've been through the drive-thru line and had to wait 10 to 15 minutes to get my food. I'm not sure what the problem is. There is only one other person in the Drive-Thru at the time I came. I hope they can get it together soon

Jesus rangel

First of all I was ignored . I had a mobile order. No one bothered to help me . I was just supposed to go in and out . I even went to wait in line and was still ignored. I ordered for my family. My sons kid meal looked like this,I noticed when I was home. Extremely disappointed , had to cook something else for my son. He was not going to get full with these tiny pieces. Ridiculous.