Stephanie Montiel

Wack.! Just ordered 2 mocha cookie crumbles frappuccinos and they taste like water and whipping cream! They didn’t even prepare it how it’s suppose to be . I keep tryna call but they have their phone off

Lizbeth Morales

Asked for a Java chip vent gave me a grande went inside because drive thru was full went in at 3:09 didn’t get my drink until 3:25 made me late to work and gave me the wrong flavor to gave me a mocha frappe .

Richard J

terrible customer service in the water even if you're a veteran who served the disability was epilepsy and you're feeling lightheaded from dehydration. I know that because of the veteran, I have a disability. I normally make purchases but whenever i drink too much coffee i need water and they denied me access to water.

Ruby Castro

They really need to change the policy to where they at least give you your drinks at the door if they close the lobby earlier and you have a pickup order. Whats this about having to wait in this really long line when you placed a pick up order. The point of placing a pickup order is the convenience of going and just getting your drink without having to wait in a line like these. Not to mention the drink was ready 10 minutes after the time it was supposed to be ready. It says you can pick it up at the counter and literally says in store pickup. I waited for a good few minutes outside the store but my order was taking way too long so I decided to call and they told us that you have to go through the drive thru, such an inconvenience.

Alina Mc Carthy

By far one of the worst Starbucks I've been to. I just waited in the drive through line for 32 minutes for 1 drink. At 4:30pm on a Sunday. Every time I've come to this Starbucks they are always super slow. If I order ahead my drink isn't ready when I get there. Just avoid this location.

Shiro Wonder

Today I went in and asked to get the horchata oatmilk shaken expresó and they gave me the hazelnut shaken expresso. I have a nut allergy and was lucky to have allergy pills at hand. As I corrected them and asked them to remake my order the baristas gave an attitude.

daud pashtonyar

Very bad Castumer service I order hot coffee she gave me a cold coffee when I tell her she was so rude and doesn’t wanna talk and after like five minute she come and she tell me you have to wait 15 minute more so I can warm it up for you I wish the management will take care of this issue, and also I will complain about this to the corporation

Kasandra Ahumada

I came on Friday, June 20 at around 9:20 and had the worst customer service I have ever experienced at this Starbucks. Usually the workers are kind but the girl working the drive thru, the one with no glasses was the one that took my order and I don’t know if she was having a bad day but she was rude and sarcastic and simply unpleasant. I asked her if she had gum, which is an item you once carried and I had no idea you guys apparently don’t sell it anymore. I asked if I could order a pack and she replied very sarcastically “umm no you should try 7-eleven.” We asked if they had stopped selling since my friend and I were confused and she just said “no we don’t have it” in a rude and annoyed tone.we were going to order some drinks and food too but her disgusting attitude was enough to make us go. I did still pull up to the window to let her know she was rude. When she opened the window I told her she didn’t have to be rude and asked for a manager card to which she replied very sarcastically with a mug smile on her face “it was just a suggestion.” And she refused to give me a card. I will never be coming again. I hope you talk to her or put other workers who are more pleasant and seem eager to work because that worker was horrid.

Maria De Escobar

I come to this location Monday-Friday I'm addicted to my order. However it's been 3 day's in a row that my order is wrong. I order the same thing every time. I have a firm and clear voice so I know I say my order correctly. The 1st time it was redone no problem mistakes happen. 2nd day sourness attitude was given to me. Yes was offer to be redone however was told I had to go around or pick up inside??? Why do I have to wait in line again or get off my car when my order was wrong? Anyway I didn't want to argue or start my day wrong. I went around got off and still waited 8 minutes for my order!! "Uggg" Today same thing however (Andrew) is having a really bad day or it's been a long day for him. Because his attitude wasn't right at all. He did offer to remake it however the awkwardness got to me. I just took what I got and threw it away. Yes its my fault for keep going. Because it's not the first time I've had a customer service issue at this location. However its the closest to my home why do I have to drive further when treatment could be different? I'm the type of customer who values and appreciates good treatment I'm a tipper $$ I always put myself in others shoes. Starbucks on Bristol and Warner please do Better we ain't getting anything for Free or Cheap!!

Anthony Campos

Need to update the fact that there is no in-store pick up. I was dupped and had to wait until the drive through was unattended. Waaaaa so yeah. Lobby closes at...?

Adi Martinez

Mobile ordered at 1:38 it is currently 2:20 & only 2 of my drinks are out. Mind you the 2 ready have been out 15min now, melting. Not sure how mobile orders are done but no Starbucks! You either need more people working or a new mobile order system! Not impressed.

Ofelia H (NIKI)

8:10 pm mobile order that says go in to pick inside at the mobile counter but when I arrive the inside is closed and the drive through line is bleeping long as bleep. Since I have laryngitis at the moment and had ordered online, I waited in the drive thru line for my tea and missed part of my son's ball game nearby. This is horrible customer service. You can't say open and pick up inside in 4-7 minutes on the app if you can't go inside quickly when you need to. It should say drive thru pick up only. Doubt they care about me being slightly inconvenienced and moody on a Thursday evening. On a good note my son had a good game and I didn't miss his at bats.

Miguel Pedroza

Service was very bad. Had to wait over 15 mins just to order. The only person talking orders was restocking. I guess restocking cups come before customer service. Hire or schedule better. Over 10 customers walked out. My question is who is the leader of the location, No leader = bad Service.