Burger King

Ordered a Chicken sandwich and it tasted like they used old oil. Also, I ordered Sweet and sour sauce for my Onion rings, was charged for it and never received it. Tried to call the store 3 times, and it rings 20+ times but no one answers. This is my last time going to this location!!!

Went to drive-thru to order my lunch before going to work. I ordered a small onion rings with my shake and double burger. Got through the line fast, parked to eat it and saw that I was given fries instead of the onion rings! Looked at receipt, they rang it up as a small fries! So I went back through the drive-thru and explained that I was given fries instead of onion rings. The young girl's voice told me to drive up to last window. Yes, I swore because I was mad they couldn't even get my order correct! The manager handed me a bag of onion rings with a mean face, never apologized for the mix up, never said anything to me at all. That shows me they don't want repeat business from a customer and I'm not going there anymore just for that reason. If they were in my shoes, you can bet that they'd be swearing too if they got the wrong food on their way to work! 😡

Jess Irritated

I can get over the fries being thrown in the bag and the tiny childs drink, but if I'm waiting 15 min for food I appreciate that it be made properly. The burger was not plain like I asked, the rings were hot but undercooked and they forgot my nuggets. I had to go back to get a new burger and get my nuggets and the nuggets were dry and old. If I'm coming back you should be putting in more effort. There was no one in line I side of out but they couldn't take the extra time to make my food right or fresh.... This has happened a few times now and I'm getting sick of it. Maybe also teach your drive thru girl how to expedite.

Kyle Opiel

Super rude girl working the front counter. I’m the most polite person ever and to write a bad review says a lot

Daniel mallaber

Stopped for 4 bacon double cheese burgers. Got home not a lick of bacon on any of them. So in addition to paying for bacon and not getting them when I called the store they said come back and we can give you bacon. Like that was a viable customer service solution. Oh and when i ordered via drivethru, I asked the worker if they had big king sauce. Sometimes I like that on the side. She had no idea what I was talking about. I might have tried to order a prime rib dinner she was so befuddled. My advice is to eat your food at the drive thru window just to make sure everything is right. Because we all know how difficult it is to make food at a fast food restaurant. Years and years of culinary training. Better yet dont eat this barely food at all. Why am I so angry? Because it happens so much at every place, Its maddening, who cares probably no one, maybe someone will read this and get a laugh. I feel better now!

James

I placed the order at the drive thru, and asked for a promotion I heard on the radio, for "buy 1 get 1 whopper". I was told that was for the whopper jr. So I ordered two whopper jrs with no tomatoes. Was told the cost of $5.44. I waited 17+ minutes behind a few other vehicles, also waiting for their meals, before getting to the window. The widow associate told me "2 whoppers, no tomatoes, that's $14.??". I said no, I ordered 2 whopper Jrs with no tomatoes. She said that'll be a minute, and I asked "is that going to be another 20 minutes?" She closed the window and took of her headset as she left the window and complained about me to her coworkers. I then waited until another employee came back to the window and I terminated the order, saying "I want to cancel my order, rather than get something with spit on it". As I have seen videos in the past of people getting tainted orders if they have an issue and send food back.

Walter P. (Waltimate)

Deserves 0 stars. DO NOT USE THE MOBILE APP if you order from here. They will take your money and they will say that they didn't get your order, so you won't get any food. The employees and the manager will not help you, they will just tell you that there is nothing they can do. I do not recommend that you visit this location.

Paige

Went on 9/27 around 11:30am and manager "Jessie" or something similar I believe was absolutely rude. The kiosk took our money (the full amount) but said there was a remaining balance of $3.34. At that time the FULL payment out of came out of my bank account. The manager insisted that I paid the full amount again and then said "just fight it with ur bank. Nothing I could do". Then doubted we had enough money to pay it again. He literally wanted to see the account to prove we had enough money. Even though this whole thing was a problem with their system. I was not going to be out double the money just because of their system. He was so rude and unhelpful. I started nice and understanding but he immediately had an attitude and treated us like we were stupid. He just walked away and left us to figure it out ourselves. I fully understand that problems happen with the system but absolutely no reason to be rude with such an attitude. It's so unnecessary to treat someone that way. He could have done so much more and gone about it differently.

Greg Weis

Johnathan the manager was cold rude completely unhelpful cost me an hour of my day and refused to remake order i never got uber support called phone was off the hook I gave my cell phone he was rude to Uber and despite them asking to remake upon speaking. With uber right afterwards, they said that the manager was unreasonable and unreceiving to his asking for the order to be remade. This was a for YOUR ! customer that had been waiting over an hour 1/2 for their order. All for it to just get canceled. I lose my entire fare, which was $40, and I spent a 1/2 an hour dealing with it on customer support all because this manager chose this to be the best resolution to not make An order they already made a small 4 item order. Congratulations jonathan burger king employee of the year 👍

Mario Brito

If you want the wrong order or to get violently ill than this is the franchise for you. One of the worst run establishments I’ve ever been to. Stay far away from this location.

Alyssa Ernewein

I ordered a bacon cheeseburger with no ketchup and a tall, dark haired employee had the audacity to COMPLAIN about making it, in front of me. I stared at him for a good while and he knew it too. If you got a problem, we can go to corporate. So sorry I dislike ketchup.

Deb Frank

I attempted to use my code for a "free" sandwich. I ordered a large frozen coke for the advertised $1.00 and a small fries as per requirements. I was informed the frozen sodas were not a soft drink and could not use it to complete the requirements. COKE is a soft drink....iced OR frozen. Talk about gouging the customer. Then i tried to do the survey and the site will not allow me to complete it. Matt was rude and argumentative. Will NOT be back !

Nick

My girlfriend stopped to pick up dinner and had the misfortune to stop at BK. She said it took forever after placing the order and even after the wait the staff still couldn't be bothered to follow simple instructions. A whopper meal with fries and a diet coke and an order of nuggets. She new things were bad from the start and ended up going elsewhere for back up. Firstly the whopper wasn't made to instructions and on top of that it's ice cold, not it's been in a bag for 10 mins but feels like it's been in a fridge cold. The fries look and taste as if they were only cooked half the time. Which is a shame because BK has the best fries in the game. They poured the wrong drink and for some reason instead of 1 order of cold nuggets they put 3 orders of cold nuggets. I know things are difficult right now but are ypu seriously telling me you can hire people to listen to simple directions and execute them? My GF did say the person who took the order was polite and friendly and was doing his best for whatever that is worth. Try harder.