Crystalynn White (Crissy)

Ordered a Doritos Locos Tacos and my shell was stale

I waited 20 minutes for a small order & only 2 people were ahead of me, who were also waiting too long. 10 employees! Drive through was busy but in all only 2 prep stations were open & 3 were nee…

Kiosk sticky, floor sticky... not very friendly, no smiles, no thank you no nothing...bathroom completely disgusting.... Will probably not be back inside lobby

Kiosk sticky, floor sticky... not very friendly, no smiles, no thank you no nothing...bathroom completely disgusting.... Will probably not be back inside lobby

I would NEVER visit this taco Bell in Brownwood if I didn't love the Cantina chicken tacos so much. But today, was the first time I ordered these tacos and was just absolutey disgusted with t…

I would NEVER visit this taco Bell in Brownwood if I didn't love the Cantina Chicken tacos so much. But today, was the first time I ordered these tacos and was just absolutey disgusted with the…

don't get the 12 pack of tacos cause it's 30 bucks!!! and they barely put any meat on the god damn tacos!! It's basically just the shell someone help i spend 30 bucks on nothing

don't get the 12 pack of tacos cause it's 30 bucks!!! and they barely put any meat on the god damn tacos!! It's basically just the shell someone help i spend 30 bucks on nothing

don't get the 12 pack of tacos cause it's 30 bucks!!! and they barely put any meat on the god damn tacos!! It's basically just the shell someone help i spend 30 bucks on nothing

I almost throw that is terrible\nNever eat it was soggy bedroom Mexicans \n\nHello, when I asked for s'mores for some sauce, they screamed at me when I was crying show me patient for dinner they we…

Why would a place that serves breakfast wait to open at 9 am? People going to work and want breakfast are out of luck at Taco Bell!!!!

Why would a place that serves breakfast wait to open at 9 am? People going to work and want breakfast are out of luck at taco Bell!!!!

Why would a place that serves breakfast wait to open at 9 am? People going to work and want breakfast are out of luck at Taco Bell!!!!

Not many inside. The drive through was busy when we pulled up. It took forever and a day to get our food and that was after you have no choice but to use their kiosk to look for . what you want, choose it if you can find it. Then if you pay with a card you finish at the kiosk If you're paying with cash you have to then go the counter. And the food is not worth the wait!

Tommy Nguyen

12/26/25 3:10pm saw a man on the food line spill some sauce on his hairy exposing forearm. The then wiped it off his fore arms and wiped it on the the food he preparing. Disgusting!

Johnathon Perry

To be honest I knew better first my wife's burrito was supposed to have a chicken strip and instead it got chicken fajita and then was missing the guacamole and a bunch of other stuff my steak quesadilla set my mouth on fire and had little to no steak at all and then our chicken fries we're upside down and spilled all in the bag with little to any cheese sauce that went with them I will not be back at Taco Bell honestly this was the worst bag I've ever gotten

David Van Allen

This Ai thing is getting out of hand. I kept trying to order and the Ai kept rushing me and being plain annoying… don’t order here and just eat at McDonald’s or something

Daron Richards

I got 3 $7 luxe cravings boxes and 2 orders of crispy tacos. My 5 layers had cold hard tortillas, every regular taco was mostly lettuce and cheese with barley any meat, all nachos cheese cups were about a quarter of the way filled and our chalupa supremes were only half filled with anything with hard shells as well. The food might be cheap, but still not worth getting a half ass order

XD KROW

me and my girlfriend order a meal and this is what her loaded beef nachos look like; barely any chips, cheese, beef, everything but they made sure to load it with sour cream which we set to easy on the app. the incompetence we have been met with every time we go here is unacceptable.

sarah voelkel

Okay so basically I hav been into this restaurant multiple times and it SMELLS…like an actually bad smell that is throughout the whole building. Not to mention I’ve doordashed only 2 times because the first time I got a Crunchwrap supreme and tell my why I only had about a table spoon of meat, the Crunchwrap advertised is very full and no I do not expect an exact replica but mine was flat, I was eating straight bites of lettuce and tortilla. I only doordashed from there again last night because my partner was craving it. Our chalupa shells were rock hard and not in a crunchy way, almost hurt to bite into, this had obviously been sitting in the heat box all day, again barley any meat, and loaded with so much cheese and lettuce. Wish I would’ve took pics but I DO NOT recommend ordering delivery from here, in person you can at least correct them.

Mike Pedersen

Food is almost always wrong after taking forever to get. They also force you to waste your time using their kiosk to order. So instead of quickly ordering food you get to spend of bunch of time messing with ordering.

Stephen Darneal

Just got home with the new chalupas and it’s like they forgot to put anything in them.

Charley G

Worst Taco Bell in History. I had a small order. Simply wanted a Baja blast Freeze (not available) 2 crunchy tacos (both broken and filling all spread out in the wrapping; chips and cheese (cheese cup was at 20% almost nothing and chips were all broken probably from the bottom of the basket. See pictures. And the man at the drive thru had a nasty attitude. Absolutely ridiculous and awful experience for someone needing a quick bite hours away from home!!! I think Taco Bell owes me a couple of decent meals.

frydaddyweatherguy7

They spent all this time and money remodeling the store and adding an additional drive through lane (although I'm not sure why considering they struggled with one drive through lane prior to the remodel) and the store is still bad. store often has an unpleasant smell and staff can be really hit or miss, some days they're friendly and other days they're not attentive at all and not very helpful, they're consistently out of menu items, etc. However all of these things pale in comparison to the main issue which is ticket times. It shouldn't take 30-45 minutes to prepare an order that has just a few items on it. I don't even like waiting that long for real food from an actual restaurant, what makes management think I want to wait that long for mediocre junk/fast food?? There's nothing on their menu that should take that long to assemble/prepare. This is not something that happens every once in a while either, it's something I've experienced numerous times on a consistent basis every single week. Maybe this is a staff issue?? I understand it's hard to find good people who are willing to work in the food industry but honestly this place would probably benefit from shutting the store down and getting back to basics until everyone has been trained properly and can be as efficient as they should be.

Paul Fuller

I came here with my youth group, and we were in a rush. The workers were visibly upset when they heard that 40 kids were going to come and eat, and proceeded to give out orders very slowly, with about 7 minutes in between each order. In total, this took about an hour, which is very bad because we were short on time. On top of that, we had orders that got burned and HAD HAIR IN THEM. Overall, this was a terrible experience and I would not recommend to someone, especially if they are in a hurry. You would be better of going to Chick-fil-A, which is just down the road.

Fran Hart

Worst service ever. Listening to the staff gossip and complain and serving themselves while not serving customers was remarkable. The 2 kiosks were occupied when we arrived. They don't accept orders at the counter so I let them know I was ordering through the app on my phone. They bagged our meal & set it on the counter without effort to alert us. The employee placing her order in the picture was eating her meal when the man who came in after us (before her break) complained he was still waiting for his burrito.

Mauri Watts

I go here weekly and usually never have problems but today there was one car in front of me so they weren’t busy but when I got home my husband had a big piece of cardboard in his crunchy taco and my soft taco had meat on half and cheese on the other half! Wake up people and do better!

Heaven Shouse

They’re decent on certain days. I often find my orders wrong when I order the same thing literally every time I go in & i even ask the people behind the counter to make sure it’s a certain way and it still comes out wrong. It’s only when certain managers/employees are there that my order is right. My biggest complaint is the fact that at night during work we run there to get something quick to eat and my tacos come out like the one in the picture EVERY time. It’s the main thing that makes us not want to come back.