Manuel Lopez

⭐⭐⭐⭐⭐ 5/5 Pollo Regio never disappoints! The grilled chicken is perfectly seasoned, juicy, and packed with that signature smoky flavor that keeps me coming back. Their fresh tortillas, charro beans, and salsas make every meal feel homemade and authentic. The portions are generous, the staff is friendly, and the service is always quick. Whether you’re dining in or grabbing food to go, Pollo Regio delivers top-notch flavor every time. Highly recommend for anyone craving real, flavorful Mexican-style grilled chicken!

Sandra Gonzalez

Went today to get food and it was amazing! Would definitely recommend. I was passing by Burleson and didn’t expect much, just a good lunch. But it went beyond my expectations. Not only was food great, but the customer service was also excellent. Ashley in the cashier register greeted me with a welcoming smile and was overall a charming person. Will be coming again! 😋

Jammy Gonzalez

I don’t usually leave reviews, but I had to for this one. I stopped by Pollo Regio recently and not only was the food so good (like, the chicken was perfectly grilled and everything tasted fresh), but the service was even better. Ashley at the register was seriously the sweetest. She was super friendly, patient while I figured out what I wanted, and just had this great energy that made the whole experience better. You can tell she actually cares about the customers. Shoutout to Ashley for making my day — I’ll definitely be back!

RyanClark -

Best meal you're going to have in Burleson! Feed a family with a half chicken or two, beans and rice always perfect. Chicken has never failed! And the tortillas, oh man the best!

Brandon Thomas

Very good food, green and red sauce very good especially red sauce. Green sauce might be too spicy if your not use to spice. Chicken was cooked and good but the star of the show was the rice and beans. So good and tasty. Only negative I could say is that we did not get limes but that's minor. This was for my daughters birthday and she enjoyed it.

Ralph Flores

This restaurant is great, staff was nice and explained the menu, also the food is awesome! We had the half chicken with sides. They also have free chips! I’d definitely recommend this place. I’ll be back! The pics don’t give it justice!

loved the cashier ashley very helpful super sweet ! greeted me with a smile. she made sure my order was right and that my food was out quickly.

loved the cashier ashley very helpful super sweet ! greeted me with a smile. she made sure my order was right and that my food was out quickly.

All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…

All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…

All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…

All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…

I love stopping here for the half chicken and charro beans! I try to eat healthy and that's a much better option than a fast food burger. My kiddos love the quesadillas too! The drive through wait …

Go. The most amazing little chicken place in the fast food food market.\n\nFRESH chicken, chips and lots of sauces and veggies. \n\nJust go. Seriously. Just go.\n\nThe one in Waco and the one in th…

Excellent authentic Mexican food. I’m from LA and it felt like I was eating at home. The meat was so tender and juicy. The rice cooked perfection. I had a variety of tacos and soup. I will definite…

Excellent authentic mexican food. I’m from LA and it felt like I was eating at home. The meat was so tender and juicy. The rice cooked perfection. I had a variety of tacos and soup. I will …

Excellent authentic Mexican food. I’m from LA and it felt like I was eating at home. The meat was so tender and juicy. The rice cooked perfection. I had a variety of tacos and soup. I will definite…

This place is pretty good. I guess you would call it Mexican Fast Food. But more authentic than Taco Bell, and much better tasting. I ordered the Babacoa Burrito with rice and refried beans. It was pretty good. Also the food came pretty fast as well. The menu is pretty straight forward. There wasn't a lot of people here because it was after 9 when we got there. The place closes at 10 pm. I'd recommend this place for a quick meal. There is better Mexican food to be had, but at this price point, you really can't beat it.

Mariela Prado

You know, we like the food here. Usually pretty good. The wait time is always forever and it seems y’all are always understaffed, but tha aside we still went because the food was great. Today we picked up our food and I got my usual flautas that came in a plastic box and with everything on the side to avoid the soggy mess, well not anymore!! Everything came on top packed into a tiny paper box and the flautas were soggy and all steamed.. I do not like this new packaging, I get trying to not use plastic but atleast put the stuff on the side still, especially for to go orders! By the time you get home it’s all sogged up. So bummed:(

tulip smith

I decided to try out this location since it was near my granddaughters school. The tall man at the front did Not greet me. Luckily another cashier decided to take care of my order. I ordered my usual bowl and it tasted great. Do better young man!! And stephany, I did have the patience. I walked up to the counter and the young man straight up ignored me. Luckily a young lady came and got my order. Have a nice Day.

Great service and they were nice as well. They have a salsa bar as well. The place was clean. Chicken was dry but good flavor

Great service and they were nice as well. They have a salsa bar as well. The place was clean. Chicken was dry but good flavor

Great service and they were nice as well. They have a salsa bar as well. The place was clean. chicken was dry but good flavor

Chicken taste good even French fries. But customer service wasn't that good. It takes forever for chicken to get cooked. I waited almost 20 minutes.

The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the shi…

The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the s…

The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the s…

The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the s…

Worst experience ever. Ordered a whole chicken through the drive thru once we brought the chicken home for our family to eat. The chicken was raw and bleeding near the bone. I called for a refu…

The food is absolutely awful, I just ordered through uber eats with high hopes for the food pricing and it was just awful. the chips are super hard and have seasoning that taste like fry seasoning.…

Slower than SLOW!!! waited 20 minutes in the drive through already and still waiting. Plus, cannot understand what they are saying at the drive through.

Door dash ordered. Chicken was dry. So dry! Had started to peel away from the bone. Leather like and I received no tortillas, rice, or the correct salsa. I have never had a bad experience with pollo regio until I moved to Burleson.

10/14/24 my husband was in Burleson on his way home from work and we had company for dinner so this was a great option. We order Pollo Regio often but from the Gran Plaza location. Order was placed at the drive thru and we only needed 2 whole chickens not the sides but it was advised it was cheaper to order two with sides so that’s what he did. 2 whole chickens, rice, beans, salsa. He arrived home 30 mins later. No sides. Seriously? But okay, that’s not even half the issue since we were originally planning to make rice but halted on the beans since we knew we would be getting some. After serving 4 kiddos the adults sat down to eat and we realized 2 of the adult pieces were not fully cooked. One of my nephews then came over to say he ate most of his chicken but it tasted weird. We realized that his piece was NOT COOKED AND BLOOD OOZING FROM IT. Called the store and advised ir could be looked at if we could take it over. We are 30 mins away and company over for dinner. Was left on hold after asking how we can handle. Pointed out at that time that we didn’t receive the sides either. 2 of us ended up sick with stomach issues/vomiting later that night into the morning. Do not recommend

I have never felt obliged to leave a bad review… The miserable lady working the drive through tonight (2/2/26) sure deserves it though. Good food, but the worst customer service that I have ever seen in my entire life. Slow, disrespectful and extremely unwelcoming.

I came here last Sunday and unfortunately the service was horrible. It took about 10 minutes just to place my order and another 10 minutes to be charged. After that, we waited around 30 minutes for our food. When I finally got up to ask how much longer it would be, I was told it would be another 20 minutes. What was frustrating is that another woman who ordered the exact same thing received her food before us simply because her order was to-go, while we were dining in. After already waiting over 30 minutes and being told it would be another 20, I asked for a refund. The staff handled it in a very petty manner and didn’t even apologize for the long wait. I decided to come back today to give this place another chance, but the experience was just as disappointing. The worker who took our order had a bad attitude and seemed completely uninterested. There was no engagement at all while we were ordering. When we asked for plates, she only brought one. As I was asking again for plates when she brought the food, she walked away. When I went up to ask for them, she gave me an annoyed look. Overall, the service has been consistently terrible. The staff seem more focused on talking among themselves than attending to customers. I really wanted to like this place, but the lack of basic customer service and courtesy makes it hard to return.

Alex Gastelum

Guy taking my order looked high . He was having troubling taking my order. Then to top it off I ordered two tacos on the side and when I received my order it came with no onions or cilantro and the guy said I had to pay extra for onion and cilantro. The guy also doesn’t even know what being made . My wife asked him what an item was and he just laughed and said “I don’t know “ paused for a minute like he was thinking then went to go get help. Pretty sure guy was high .

Ana Franco

They didn't give me the red sauce I asked for when you get home savoring your food is because you imagine it as it is they always deliver it and whenever I order at this time I'm missing something! I'm very angry and hungry 😒

P Godinez

Pictures below are of two of the same salads && different location. The first pic is the Pollo Regio in Arlington is was amazing ! The second pic is in Burleson. It had little to no chips, no bacon, no tomatoe , about 10 pinto beans, the tiniest bit of guacamole , hardly any lettuce && the chicken was dry and had no flavor. SMH never coming here again. You can’t clearly see what salad is more appetizing. Spent about $66 dollars for a dry torta , 4 tacos , fries and salad. Never again.