Tropical Smoothie Cafe

Cameo Moos

My gym has an event this place catered for. I decided to pop in to try it out and I was not disappointed. Elizabeth was kind and attentive while taking my order. I got a detox island green smoothie paired with the Caribbean Jerk chicken wrap. Definitely a nice spot to try out for breakfast or lunch. Located right behind Dutch Bros Coffee on Wilshire.

I had an overall great experience it was my first time trying this company and location. The server was very helpful and quick with recommendations. My ticket said his name was Richard you did an amazing job! I will definitely be visiting again!

Y’all! The hard work at this store is not comparable!! Ryan and Elisha were personable and absolutely the best! The store is clean and welcoming 🥰 you won’t be disappointed

Wow!!! Went for the first time last night!!! Shout out to Ava (working the counter), she gave us such awesome customer service!!! She is definitely an asset to Tropical Smoothie Cafe!!

The staff is always super polite! Andy helped me today, and he was amazing. Highly recommend!

The meals, drinks and most importantly the employees are top notch. Best tropical smoothie cafe we have been too within the metroplex!!!!

Riley Castillo

Great customer service and always consistent. And love the convenience of ordering on the app.

Dancers Closet

The staff is always super polite! Andy helped me today, and he was amazing. Highly recommend!

Bruchell Washington

Andy provides excellent service today. I appreciated his positive attitude and quick turnaround. Thank you.

Keith Stolarek

The meals, drinks and most importantly the employees are top notch. Best tropical smoothie cafe we have been too within the metroplex!!!!

Brenda Durham

Y’all! The hard work at this store is not comparable!! Ryan and Elisha were personable and absolutely the best! The store is clean and welcoming 🥰 you won’t be disappointed

Joshua Florez

Wow!!! Went for the first time last night!!! Shout out to Ava (working the counter), she gave us such awesome customer service!!! She is definitely an asset to Tropical Smoothie Cafe!!

Stacey Hay

I had an overall great experience it was my first time trying this company and location. The server was very helpful and quick with recommendations. My ticket said his name was Richard you did an amazing job! I will definitely be visiting again!

Joshua Elsner

9/3/25 6:14pm receipt said server was Kayden AMAZING!!!!! service, I walked in and got to the counter and immediately had my order taken and before I could sit down it was back out to me. The Buffalo Chicken wrap I ordered came out perfectly and was amazing. The customer service Kayden displayed was superb, he very politely took my order and made sure I was served in due time, overall splendid experience and I think Kayden is an amazing employee here.

Dannette Woodard

THIS Tropical Smoothie location is the BEST! I eat at multiple locations around the metroplex when I’m working, but the staff here are top notch. They’re always so kind and helpful. They’re great at multi- tasking and getting orders out fast in the drive-thru, walk-up or door dash. I like to add chicken to my breakfast wrap and they’re always accommodating. They are a hard working crew! And Jirah has the sweetest smile:) I love the food, but come back to support the great employees!🤩

Quick and fast service! 😋 We enjoyed our PB Protein bowl and Chia pudding bowl. #healthychoices #yummy #breakfastlovers

Raquel Rocha

Quick and fast service! 😋 We enjoyed our PB Protein bowl and Chia pudding bowl. #healthychoices #yummy #breakfastlovers

Been coming here for awhile and never have had an issue until recent. They have customers pull up to wait for items from the drive thru but it blocks others from being able to leave the drive thru. What’s the point in moving them to help the customer behind them if everyone is going to be stuck waiting in the drive thru area.

Acia bowl was not made correct, after asking for my correct order they gave me a old that was made the day before. Not even filled up. On National smoothie day where they offered a free smoothie with a purchase

Benjamin Morales

Acia bowl was not made correct, after asking for my correct order they gave me a old that was made the day before. Not even filled up. On National smoothie day where they offered a free smoothie with a purchase

Just walked in to grab lunch, I’ve been a long time fan of Tropical Smoothie. This location seems to really struggle with good help however. It was 1:30ish when we arrived, the only people in the restaurant at the time and were completely ignored by the girl working the front counter. She was cleaning out a blender, but did see us walk in. We stood at the counter for several minutes. During this time she asked if we were there to pick up an order and I said no. She continued to clean the blender. We eventually walked out. I don’t normally escalate crap like this but really do want to see this location succeed.

Dawn Humphrey

Just walked in to grab lunch, I’ve been a long time fan of Tropical Smoothie. This location seems to really struggle with good help however. It was 1:30ish when we arrived, the only people in the restaurant at the time and were completely ignored by the girl working the front counter. She was cleaning out a blender, but did see us walk in. We stood at the counter for several minutes. During this time she asked if we were there to pick up an order and I said no. She continued to clean the blender. We eventually walked out. I don’t normally escalate crap like this but really do want to see this location succeed.

Malcolm Morrow

Short version first and detailed for those who want exact experience. Order: Bahama Mama, Peanut butter cup (both smoothies) Chicken Bacon Ranch , baked lays. Bahama - bitter taste, obvious. Multiple sip test. Obvious sign of bad fruit. Peanut butter - very watered down with ice, hint of peanut butter. Multiple sip test. Chicken Bacon Ranch - Mediocre. Manager - gave refund for smoothies (which is only items I requested that for, only reason this isn't a 1 star review.) Been to multiple Tropical Smoothie locations but this one is far below standards. Long Version. Walked in with my wife. Weren't greeted. Team member was cleaning. Understandable. So I go wait by the register with my wife for about 3 mins waiting for her to come over. Door dasher walks in and she greets him immediately goes to the section and gets his order together and gives it to him. Well, that's messed up but ok. Then I notice she is chewing gum. I think that's not allowed but I don't know the regulations and FDA so not my place to say something. Order the items listed above. Wife gets the Bahama mama I get the Peanut butter. She tastes it and says it's bitter. As I'm sipping on mine and wondering why I can barely taste anything but ice. So we swap. Wanting to confirm that it isn't just a mishap or something. We do this 2 times. Coming to the same conclusion. As I've said, I've been to multiple locations. Never had the issue. I could have bought a bag of ice, filled the cup up and added one spoon of peanut butter and had the same flavor and saved 3 dollars. I bring this up with the manager. She is friendly and nice. Understands what I'm saying and tell her that I don't want the smoothies because I'm not trying to get free products. She issues me a full refund on the smoothies. In the span of this time of tasting the smoothies, talking and getting the refund my Chicken Bacon Ranch comes. I'm hungry so I accept whatever L I get from the rest because people are behind me and I got a refund for the smoothies. Overall, I'm not coming back, I'll drive 20 mins out to Fort Worth location where I know quality is better and customer interactions below manager level is good. The manager at Burleson location I do respect and think she is good but I shouldn't have had to talk to the manager in the first place.

7/30 7:12pm receipt says server is Kayden. I’ve never been treated so ugly right off the jump. I walked in and went to place my order. A guy comes up to take my order. Immediately it’s clear he’s in a very, and I do mean VERY BAD MOOD. He has a horrible attitude while taking my order. I say the first item and then he goes “ugh, what else?” I start to feel rushed and uneasy. I start feeling like I did something to this guy. Why is he so irritated with me? A lady comes from the back, he (while ‘helping’ me) asks her when she’ll be back-she says she’s back. I ask him “you okay? Am I irritating you?” He says “yeah I’m okay, it’s not you, it’s not you, its just working here…”. Regardless of whatever was eating him up, it was very rude and unprofessional of him to treat me this way. He never apologized for the way he treated me by the way. I already don’t like this location because they never make the buffalo chicken wrap right (but it’s the closest location to me), it is always made so messy, hardly any lettuce and they can never make a clean cut in the middle. I hope changes come soon to the staff to professional and kind individuals that actually want to be there.

KD Rojas

7/30 7:12pm receipt says server is Kayden. I’ve never been treated so ugly right off the jump. I walked in and went to place my order. A guy comes up to take my order. Immediately it’s clear he’s in a very, and I do mean VERY BAD MOOD. He has a horrible attitude while taking my order. I say the first item and then he goes “ugh, what else?” I start to feel rushed and uneasy. I start feeling like I did something to this guy. Why is he so irritated with me? A lady comes from the back, he (while ‘helping’ me) asks her when she’ll be back-she says she’s back. I ask him “you okay? Am I irritating you?” He says “yeah I’m okay, it’s not you, it’s not you, its just working here…”. Regardless of whatever was eating him up, it was very rude and unprofessional of him to treat me this way. He never apologized for the way he treated me by the way. I already don’t like this location because they never make the buffalo chicken wrap right (but it’s the closest location to me), it is always made so messy, hardly any lettuce and they can never make a clean cut in the middle. I hope changes come soon to the staff to professional and kind individuals that actually want to be there.

Literally Worst. Service. Ever. I was the only customer in the store. The guy making smoothies was the only one upfront. He made eye contact with me several times yet never said a word! I looked on the shelf for my smoothie ordered in the app and the shelf was empty. So, after being ignored, I stepped up to ask if my order might be ready. When I asked him, he didn't even look around to check, he called the manager. The manager came over and he didn't even look for my order, he took it upon himself to just show me the orders that had pending and told me how busy they were. Very rudely as if I was at fault in some way or disturbing him. THEN, he decided to look on the shelf in front of him where there were about 4 or 5 smoothies just sitting. He decides to ask my name and what I ordered, and guess what? My smoothies was just sitting there. He picked it up, handed it to me (no thanks for tour patience or kindness whatsoever), and then he tells the smoothies guy not to bother him for something like that because he was busy. I'll say it again ... Worst. Service. Ever. Do better!

Ordered online pick up and gave the staff 15 minutes as the website asked to prepare the meal. I went through the drive thru and was instructed to park in front as it wasn't ready. I could see the smoothie on my order was ready as I could see it with my name by the register but wasn't given it. Waited another 20 minutes before I went in the store to find the food was already completed but staff couldn't be bothered to get it to me. I wouldn't go to this place for lunch as the staff seems to be unable to complete anything in under a half hour. The employ at the drive thru had an attitude and another had his pants half way down his backside. This was the second chance I was giving this place and it doesn't seem like there will be another.

Worst location. There are 5 people and they haven't greeted me. Im literally standing here for 2 mins. The day was March 7th 2026 and the time was 11:13 am.

Jashondra Jaae Crockett

Literally Worst. Service. Ever. I was the only customer in the store. The guy making smoothies was the only one upfront. He made eye contact with me several times yet never said a word! I looked on the shelf for my smoothie ordered in the app and the shelf was empty. So, after being ignored, I stepped up to ask if my order might be ready. When I asked him, he didn't even look around to check, he called the manager. The manager came over and he didn't even look for my order, he took it upon himself to just show me the orders that had pending and told me how busy they were. Very rudely as if I was at fault in some way or disturbing him. THEN, he decided to look on the shelf in front of him where there were about 4 or 5 smoothies just sitting. He decides to ask my name and what I ordered, and guess what? My smoothies was just sitting there. He picked it up, handed it to me (no thanks for tour patience or kindness whatsoever), and then he tells the smoothies guy not to bother him for something like that because he was busy. I'll say it again ... Worst. Service. Ever. Do better!

Richard Key

Ordered online pick up and gave the staff 15 minutes as the website asked to prepare the meal. I went through the drive thru and was instructed to park in front as it wasn't ready. I could see the smoothie on my order was ready as I could see it with my name by the register but wasn't given it. Waited another 20 minutes before I went in the store to find the food was already completed but staff couldn't be bothered to get it to me. I wouldn't go to this place for lunch as the staff seems to be unable to complete anything in under a half hour. The employ at the drive thru had an attitude and another had his pants half way down his backside. This was the second chance I was giving this place and it doesn't seem like there will be another.