Pollo Regio
Mexican · Burleson
Über Pollo Regio
En Pollo Regio, te damos la bienvenida a un rincón de México en Burleson, donde el sabor auténtico del pollo asado al carbón es el protagonista. Con recetas tradicionales y un ambiente acogedor, te invitamos a disfrutar de nuestros platos mexicanos más emblemáticos. ¡Ven a descubrir por qué somos un...
En Pollo Regio, te damos la bienvenida a un rincón de México en Burleson, donde el sabor auténtico del pollo asado al carbón es el protagonista. Con recetas tradicionales y un ambiente acogedor, te invitamos a disfrutar de nuestros platos mexicanos más emblemáticos. ¡Ven a descubrir por qué somos un favorito de la zona y a compartir momentos deliciosos con nosotros!
Was Kunden über Pollo Regio sagen
Pollo Regio in Burleson is loved for its authentic Mexican food, especially the grilled chicken, tacos, and soup. The service is frequently praised, with Ashley at the register receiving many positive mentions. Some customers have noted that the chicken can sometimes be dry.
Beliebte Gerichte
Ideal für
Tip: Enjoy the unlimited salsa and chips, and be sure to try the red sauce. The habanero salsa is actually spicy!
Services
Häufig gestellte Fragen zu Pollo Regio
Bewertungen von Pollo Regio Burleson
The food and the service was awesome today! We love the food but tonight was the best I think I ever had .
Don't usually buy food outside, but when I do, this is my first choice great food nice music and excellent customer service, always get Delia as a cashier, very friendly and always very helpful (tried to do the staff a favor en clean the dinning area with a broom I found while everyonewas busy, but she quickly told not to do it and got the job done) always a nice experience at this location 👍
might be the greatest chicken place I’ve ever walked into
We have been coming to this location for about two years ago and have never had a bad experience! Food is always made fresh and our order is accurate every single time. One of our favorite places to grab food!
The food was hot, fresh, and delicious. The service was excellent. I will definitely eat here again!
You can’t go wrong with pollo regio! The chicken is delicious and the rice is so delicious and authentic!! Best rice ever! And let’s not forget about the beans…… yum!! I love that they have chicharron! My favorite sauce is the green one. This is definitely one of my favorite food places! You must come try it out!
Rodrigo was very helpful on helping me choose my order! Very good customer service.
This is the best Pollo Regio around! I was working in the area and decided what the heck I'll stop in for a late lunch. The chicken was so juicy and tender!! The rice and beans were perfect! Even the tortillas were amazing!! And Chris and his staff were great!! The place is clean, the food and staff are amazing!! Seriously people stop in and get some!!
Family friendly, Excellent service, friendly staff and atmosphere. We came to the location after not coming for a while. We definitely missed it! Our 2 year old loves the food
Great tacos!!! Always friendly service see you again soon
I went to eat with my family and they had amazing customer service. They had this cashier name Ashley and she was amazing
Food is very delicious! Love the Spanish music they play. Hilda has been super nice the times I have came. Absolutely love eating here. Their horchata is pretty good for it being kind of like a fast food restaurant. The Horchata is better than most Mexican restaurants I have eaten at.
Absolutely tremendous, at a fantastic price. I actually feel cheated I haven't been eating here all these years, their tacos pastor are absolutely insanely good. If you're looking for delicious mexican food at a great price, definitely check them out. No reason to ever eat taco bell or taco bueno again.
I've visited this place numerous times, both dining in and driving through, and the experience is always great. The staff is consistently friendly and welcoming, and the food never disappoints. I highly recommend it – 10/10!
Food is excellent, extremely tasty. If you order the whole chicken be prepared to get messy but that's why it's so yummy (very moist, never dry) The salsa bar offers a variety and is great (the pickled onions are so good).
Very friendly and fast service. I've been coming here for a few years now and it's helped me feed my family many many times. The food is delicious.
Should I say they give free chips? I don't know don't mob this place for their free chips lol but my mom came home with all this salsa and didn't have any chips. I came here and thought I'd have to pay but they're free here! So I got chips and bought rice because they have really yummy rice and a Big Red. They're so accommodating here and you get the bang for your buck. Love this place 🩷
Had a great lunch today with some coworkers. Francisco was very kind and gave great menu recommendations. The food was absolutely delicious! 10/10, would recommend.
Updated my rating! Service was great and the food even better! Super nice people work there!
I recently went to pollo regio and I had an amazing experience with Britney she is one of the employees there she helped me and gave me the best customer service she came through for me. I recommend y’all to go to Pollo regio and have Britney help you because she’s the best employee out there 😙
The food so good and has goood refreshin drinks .
Alex was incredibly sweet and helpful! I was blown away by the quality of food and service. The chicken is incredible, it's my favorite. The fries are also delicious. You can also serve yourself really tasty chips and various sauces, as well as limes and pico de gallo 10/10
The food was really good 10/10 recommend and thank you Rodrigo for the service he was really nice and friendly.
Workers and General manager were super professional and helpful. Will be coming back soon believe that
It's the hootinest tootinest shootinest best chicken this side of the Mississippi
Henry at the Burleson regio was very helpful and very nice awesome customer service
Very helpful cashier name Sergio was very thorough not only read my order back to me at the speaker but went over my order when I got to the window. He then showed me that all of my order was in the bag. He really went out of his way to make sure that all of my food was there. Very appreciative for people who are good at their jobs.
Really great experience would definitely go again
I had a great experience at Pollo Regio thanks to Rodrigo, the cashier. He was friendly, quick, and very helpful with my order. Great young kid and great customer service!
I have gone to this place for a very long time and the food is always so warm and good even when there is a mistake in the order they are always so kind enough to fix it and I always see this girl, Ashley is a very hard worker I always see her and always has a nice little smile.
The young lady with the BEAUTIFUL LAUGH made my day BETTER! My order came out quick and I will be coming again 🩷
Service was amazing and atmosphere was great. The manager was very kind and the food was delicious. Definitely will be coming back, solutly
Food was great. And Ashley is by far the greatest worker I have met in my life.
Had a good experience at Pollo Regio today. Fransisco is the gentleman who took my order, he was very kind and attentive when needed. Food came out fast and was good no issues whatsoever. Will definitely be going back!
I stop by here often during lunch. Their food tastes amazing, and their customer service is excellent. The food portions are generous and filling. If you're looking for Mexican/TexMex food, you won't find a better fast food place around.
This Pollo Regio was really good! Jasmin(who took my order) was really nice and patient, overall really good at her job. I recommend this place.
The food here was great. Everything was cooked well and service was excellent. The waiting time for our food only took about 10-15 minutes, so definitely a place with fast service.
Our family loves coming here. We’re a party of 5 and food is always hot and delicious. Lusby and Ismenia are super friendly and go out of their way to help if anything is needed. Overall, this place is a clean & wonderful place to eat out. Super fast service and very friendly.
never disappoints—juicy, flavorful, and perfectly charred. Their fresh salsas, homemade tortillas, and tasty sides make every meal delicious. Fast service and great portions. Highly recommend!
I say the food is pretty good especially the rice and beans taste like my mom's cooking and the chicken is pretty good a bit dry but good flavor wise
So great eating there, loved the food so much!!! Would eat again, Ashley M. was such a good cashier and provided excellent service.
Loved the service, especially this lovely girl named Ashley
Wife and I went for a late dinner. The food was awesome. The 2 young men behind the counter I believe their names were Shane & Freddy, they were very polite and super helpful with our ordering. These 2 guys made the experience worth it. I would recommend the food. If you guys see this thanks for the professional service and your time. Look forward to going back in again soon. Went back in on 9/8/24. The food was awesome and fresh. I hope I dont mess her name up, but Dalia & Jony helped my wife and I. They were very professional and very helpful to us. The store was clean and looked nice. Seen a few other employees that were very polite to us while we were there. Good people like this is what makes you put food places into your rotation of choices to eat. Hope you guys see this, since it wouldn't let me make a new review. Thank you guys & gals.
It was amazing the food was fast, hot and delicious. Ashley was very sweet and kind and very polite with me and my family 10/10 recommend
Jezus Morningstar Ahhhmoon. This place makes the best reggio bowl. Put all the spicy things on the side, Verde sauce pico de gallo guacamole sour cream, large drinks and abundance in your serving. Amazingly kind staff. Made when you ordered it. So of course you're going to scald your tongue, worth it! An absolute must in Burleson!
The food here is great. The cashier Ashley Morantes treated me so good and my order was just how I ordered it. Thankyou so much Ashley M .
The food was amazing,they helped me out with the menu and they were very nice and helpful!
Went to this pollo regios. Always enjoy the food and Betty was courteous and quick. Will go back again. Food was delicious
Ashley the cashier was amazing! Seriously, from the moment I walked in, she was so on top of everything. She made ordering a breeze and was super quick getting my food out. It's rare to get service this good, she made my whole day better. 🍗😋
Today I went to pollo regio again. I wanted to enjoy some food and I got that the food was amazing and there service even better the people were so nice even this lady name Ashley. So I would be definitely coming back.
Excellent food and the server was good I when to eat wit my girlfriend and the cashier Jose was a escellent service
Ashly at Pollo Regio provides outstanding customer service. She is friendly, attentive, and always makes sure orders are accurate and served quickly. Her positive attitude creates a welcoming atmosphere, and she goes above and beyond to make customers feel valued. Ashly’s professionalism and kindness truly enhance the dining experience I always enjoy coming back because of her great service. Highly recommend!
I had a terrific time eating here food was amazing and the staff was so nice and help especially Ashley she was very helpful with my order and just overall nice. Wonderful place definitely come back again
You can tell Ashley Morantes really cares about what she does and takes pride in her work. It’s rare to find someone who consistently brings great energy, professionalism, and kindness all at once. Ashley truly makes the Pollo Regio experience stand out every single time. She’s a big reason why I keep coming back. Pollo Regio is beyond lucky to have her on their team!
The food is very good. Me and my family had an amazing lunch and service was amazing. Our cashier Ashley did everything she could to make sure out food was delivered quickly and made sure we had everything we wanted
Had a great experience at Pollo Regio! The food was flavorful and fresh, and Ashley at the counter did an amazing job. She friendly, fast, and made the visit feel welcoming!
The chicken tacos are really good and it's not greasy. I really enjoy that there's unlimited salsa and chips. Parking is super easy and there's a drive thru. The salsas are super good and the habanero salsa is actually spicy. Chips are always fresh. The bathrooms are very clean and the whole place is kept up very well. The employees are sweet and detailed. Would definitely go again and is a place worth checking out.
⭐⭐⭐⭐⭐ 5/5 Pollo Regio never disappoints! The grilled chicken is perfectly seasoned, juicy, and packed with that signature smoky flavor that keeps me coming back. Their fresh tortillas, charro beans, and salsas make every meal feel homemade and authentic. The portions are generous, the staff is friendly, and the service is always quick. Whether you’re dining in or grabbing food to go, Pollo Regio delivers top-notch flavor every time. Highly recommend for anyone craving real, flavorful Mexican-style grilled chicken!
Went today to get food and it was amazing! Would definitely recommend. I was passing by Burleson and didn’t expect much, just a good lunch. But it went beyond my expectations. Not only was food great, but the customer service was also excellent. Ashley in the cashier register greeted me with a welcoming smile and was overall a charming person. Will be coming again! 😋
I don’t usually leave reviews, but I had to for this one. I stopped by Pollo Regio recently and not only was the food so good (like, the chicken was perfectly grilled and everything tasted fresh), but the service was even better. Ashley at the register was seriously the sweetest. She was super friendly, patient while I figured out what I wanted, and just had this great energy that made the whole experience better. You can tell she actually cares about the customers. Shoutout to Ashley for making my day — I’ll definitely be back!
Very good food, green and red sauce very good especially red sauce. Green sauce might be too spicy if your not use to spice. Chicken was cooked and good but the star of the show was the rice and beans. So good and tasty. Only negative I could say is that we did not get limes but that's minor. This was for my daughters birthday and she enjoyed it.
loved the cashier ashley very helpful super sweet ! greeted me with a smile. she made sure my order was right and that my food was out quickly.
loved the cashier ashley very helpful super sweet ! greeted me with a smile. she made sure my order was right and that my food was out quickly.
All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…
All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…
All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…
All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly \nThank you for the effo…
I love stopping here for the half chicken and charro beans! I try to eat healthy and that's a much better option than a fast food burger. My kiddos love the quesadillas too! The drive through wait …
Go. The most amazing little chicken place in the fast food food market.\n\nFRESH chicken, chips and lots of sauces and veggies. \n\nJust go. Seriously. Just go.\n\nThe one in Waco and the one in th…
Excellent authentic Mexican food. I’m from LA and it felt like I was eating at home. The meat was so tender and juicy. The rice cooked perfection. I had a variety of tacos and soup. I will definite…
Excellent authentic mexican food. I’m from LA and it felt like I was eating at home. The meat was so tender and juicy. The rice cooked perfection. I had a variety of tacos and soup. I will …
Excellent authentic Mexican food. I’m from LA and it felt like I was eating at home. The meat was so tender and juicy. The rice cooked perfection. I had a variety of tacos and soup. I will definite…
If you have never eaten Pollo Regio you must not be a working man. It's good filling Tex Mex fast food. I always get half a chicken combo and I'm good to go for the rest of the day.
I've been here a few times already and the food was good every time. Sometimes service is slow especially with the drive thru but if the food is good I don't have any complaints.
The chicken flutas weren’t that bad. I’ve always gotten the half chicken. But that day I decided to get something different.
Cashier Henry was not friendly or courteous. It almost seemed that we were a bother. Otherwise the food was good although a little deceiving compared to the pic on the app.
This place is pretty good. I guess you would call it Mexican Fast Food. But more authentic than Taco Bell, and much better tasting. I ordered the Babacoa Burrito with rice and refried beans. It was pretty good. Also the food came pretty fast as well. The menu is pretty straight forward. There wasn't a lot of people here because it was after 9 when we got there. The place closes at 10 pm. I'd recommend this place for a quick meal. There is better Mexican food to be had, but at this price point, you really can't beat it.
The food was good but a little pricey for what it is. Nachos were great. The service was as bad as some other reviewers mentioned. They seemed annoyed that we were there to get food. Every interaction felt unwelcoming. As an example, when we were handed our food, the guy just closed the door without responding when my wife thanked him. Not super rude, just enough to know that they preferred that you didn't visit and order food so they could keep scrolling Tiktok or something. Multiply that by several more interactions and you see what I mean. Overall, I might come back at some point to give them another shot but I definitely won't be recommending the place to my friends.
You know, we like the food here. Usually pretty good. The wait time is always forever and it seems y’all are always understaffed, but tha aside we still went because the food was great. Today we picked up our food and I got my usual flautas that came in a plastic box and with everything on the side to avoid the soggy mess, well not anymore!! Everything came on top packed into a tiny paper box and the flautas were soggy and all steamed.. I do not like this new packaging, I get trying to not use plastic but atleast put the stuff on the side still, especially for to go orders! By the time you get home it’s all sogged up. So bummed:(
I decided to try out this location since it was near my granddaughters school. The tall man at the front did Not greet me. Luckily another cashier decided to take care of my order. I ordered my usual bowl and it tasted great. Do better young man!! And stephany, I did have the patience. I walked up to the counter and the young man straight up ignored me. Luckily a young lady came and got my order. Have a nice Day.
Great service and they were nice as well. They have a salsa bar as well. The place was clean. Chicken was dry but good flavor
Great service and they were nice as well. They have a salsa bar as well. The place was clean. Chicken was dry but good flavor
Great service and they were nice as well. They have a salsa bar as well. The place was clean. chicken was dry but good flavor
Chicken taste good even French fries. But customer service wasn't that good. It takes forever for chicken to get cooked. I waited almost 20 minutes.
I ordered food online for curbside pick up, for the platter and requested 2 medium rices. When I picked it up and got all the way home they have forgotten to provide the side rices. I called and the manager stated that they would provide the rices and the platter meal. We drove all the way back to the restaurant, and for some reason when the manager saw me from the back of the kitchen, she told the staff member to only provide me the rices and went back on what she stated.
best food in town, thank you Karla for your excellent service, great service, she will give you a great experience. 🙂
As a chef (not to be pretentious, we basically cook for a living) I can tell these cooks dgaf. They probably don’t get paid well or something, unfortunately. We ordered from doordash, so we couldn’t ask about the mistakes. We haven’t eaten at Regio Pollo in a few years, and the food quality and the accuracy of the order was atrocious. We only treat ourselves to take out maybe twice a year, and now we have regrets. We should have cooked at home.
Ordered on door dash: Tacos (5) absolutely not. terrible. bad flavor, dry, gross. no lime included. I'm a bit worried about what I just ate. Chicken Flautas yes! they were upside down and messy and missing the guacamole, but the flautas were good. Loaded Fries yes! order was hella messy and only about half right, but there were parts that were really good. if I was eating there i would have requested a new order. ordering at home I don't have that choice. maybe this just isn't a take out place. oh, and do not pay for the mexican coke. it's not Mexican but it IS full of corn syrup. ripoff and false advertising. Overall had a few good bites but really disappointing.
The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the shi…
The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the s…
The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the s…
The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the s…
Worst experience ever. Ordered a whole chicken through the drive thru once we brought the chicken home for our family to eat. The chicken was raw and bleeding near the bone. I called for a refu…
The food is absolutely awful, I just ordered through uber eats with high hopes for the food pricing and it was just awful. the chips are super hard and have seasoning that taste like fry seasoning.…
Slower than SLOW!!! waited 20 minutes in the drive through already and still waiting. Plus, cannot understand what they are saying at the drive through.
The quality of the food served is not under scrutiny as it is widely known to be satisfactory. However, it is imperative to draw attention to the subpar service I received. Upon approaching the counter, the attendant failed to acknowledge my presence for an extended period of five minutes. The attendant only acknowledged my presence after that time had elapsed. Additionally, my order was deficient as it was missing some items upon delivery.
Bad customer service. Took $175 from me and told me to pull up. Still sitting here 30 minutes later waiting. Walked In 10 minutes again and asked, they said they were packing it up and needed 5 minutes. You should ask someone if they mind waiting 30 minutes before you take their money. I had this same order a few weeks ago and they handed it to me in the drive through in 5 minutes total. Very rude lady working the drive thru.
There were bugs in the bathroom. The floors were slippery, and the tables were sticky. There was a white chunk that looked like skin in the beans. When I asked about it a female employee quickly took it and threw it away. Then I was told that it was pig skin. The young man at the register was very kind and did the best he could to translate for the manager and take care of the situation.
Avoid this place at all cost! I placed an order online 2 hours ahead and paid for it. When my Mom went to pick it up they said they didn't have it and made her pay again. When I called they would not refund my money I paid online they said to do it online. There's was not option to ask for a refund online. They apparently just steal your money! I will never return! I had to call my bank to dispute the charge. I will still not be back to this particular restaurant but the corporate office is excellent at dealing with their customers. Hopefully they can train the workers and management at this location to be better. They gave me my refund! Thank you!
Hard to give the food a rating, when i can't try it. Was told it would be a 30 minute wait for food at the drive thru. Fast food is not supposed to be slow? Was told it was delicious, so wanted to try it.
I’m not sure if customer service is a priority at this location but it was clear that it is not implemented. I received the rudest response today while trying to place a drive thru order. The meat I had requested was not available per the gentleman taking the order. I had to call my spouse to ask what preference was due to this. I had person to give me a minute. He was completely impatient. He sighed. His tone and attitude while asking again what type of meat. I told him I was trying to find out and he proceeded to say horrible things and had the worst attitude. I said cancel and as I was driving off he callled me an explicit word. I am not the type of person to ever be rude and have high respect for people on the service industry. This by far was the worst customer service experience I have ever had and was uncalled for.
I wanted to leave a review because I was so disappointed today with the service I received. I always come to this Pollo Regio and service has always been good, but today my experience was horrible. I went today in the morning and I ordered my usual, a burrito with a side of rice. My order is usually out in like 10 minutes, and the location is always well staffed. However today in the morning there were like 2 people working and it took 25 minutes for my burrito to come out!!! I am not sure why this happened but I do not recommend people to go in the morning for lunch etc because it will take your food way to long to come out!
Ordered on here on uber eats. Ordered extra salsa and whichever ignorant employee made my order didnt put any salsa in the bag and i was really looking forward to it. I ordered from here specifically because i love the salsa here and was craving that and chicken. I threw the whole bag away due to the high disappointment. This trash establishment needs to learn how to read orders
It took about 10 minutes at the speaker to get my order because the girl there could not hear or understand anything I said. Got to the window and got my receipt when I noticed half my order wasn’t taken. I asked to order the rest of it and still she couldn’t understand what I wanted even though it was a simple order of tacos. I decided to just leave after the third try. There was a sticker on the window asking for a google review and so that’s what I’m doing.
Pretty good food but the music was loud and not appropriate for a family environment. It was in Spanish with vwry sexual content and explicit words. One of the songs was saying "le dio la bellaquera" which means she got horny.
Always bad service. Don’t understand them at speaker outside. Tell us to drive up. Now I don’t understand most of the workers taking orders. I’m Hispanic so I speak English and Spanish. But most workers only speak to customers in bad English that can’t understand 90% so speak in Spanish. Then today she was slow to comprehend she needed to scan my Pollio Regio rewards app bar code. I had to explain 4 times what it was for. She had to get help doing it. Never apologizing for long wait. I kept saying forget it and I just want to pay since had my one salsa verde in hand the whole time. Once they guess figured it out (rewards scan) she still stayed on her phone a couple of minutes (I thought she forgot about me at drive up window) BUT comes back and says nothing but shows me a QR code on her phone. I had to ask what for then assumed said for me to scan. So I confused and did it to pull up Pollio Regio restaurant. So had to ask again what for and heard her say leave us a review. Big Mistake lady! I will write a this review. Tired of the same bad service. Rare to get someone that speaks decent English and is prompt and courteous to customers. Food is Great though! Service is “no bueno”.
40 minutes waiting 8 pcs family meal in the drive thru 😂
The most terrible customer service EVER. They are all rude for no reason at all. I didn't say or do anything other than order. This is the second time I've been treated this way. It's the price to pay for tasty food. All that said, the food is bomb! So take it for what it is 😊
Unprofessional and disregards that this is a public restaurant. Manager should be trained and disciplined. Don’t order from this location….
Wait took a very long time for the drive through, then the order was incorrect. When inside to get the oder fixed and it took and unreasonable amount of time. It was supposed to be grabbing food quickly and I was there for almost an hour!!!!
Door dash ordered. Chicken was dry. So dry! Had started to peel away from the bone. Leather like and I received no tortillas, rice, or the correct salsa. I have never had a bad experience with pollo regio until I moved to Burleson.
10/14/24 my husband was in Burleson on his way home from work and we had company for dinner so this was a great option. We order Pollo Regio often but from the Gran Plaza location. Order was placed at the drive thru and we only needed 2 whole chickens not the sides but it was advised it was cheaper to order two with sides so that’s what he did. 2 whole chickens, rice, beans, salsa. He arrived home 30 mins later. No sides. Seriously? But okay, that’s not even half the issue since we were originally planning to make rice but halted on the beans since we knew we would be getting some. After serving 4 kiddos the adults sat down to eat and we realized 2 of the adult pieces were not fully cooked. One of my nephews then came over to say he ate most of his chicken but it tasted weird. We realized that his piece was NOT COOKED AND BLOOD OOZING FROM IT. Called the store and advised ir could be looked at if we could take it over. We are 30 mins away and company over for dinner. Was left on hold after asking how we can handle. Pointed out at that time that we didn’t receive the sides either. 2 of us ended up sick with stomach issues/vomiting later that night into the morning. Do not recommend
I have never felt obliged to leave a bad review… The miserable lady working the drive through tonight (2/2/26) sure deserves it though. Good food, but the worst customer service that I have ever seen in my entire life. Slow, disrespectful and extremely unwelcoming.
I came here last Sunday and unfortunately the service was horrible. It took about 10 minutes just to place my order and another 10 minutes to be charged. After that, we waited around 30 minutes for our food. When I finally got up to ask how much longer it would be, I was told it would be another 20 minutes. What was frustrating is that another woman who ordered the exact same thing received her food before us simply because her order was to-go, while we were dining in. After already waiting over 30 minutes and being told it would be another 20, I asked for a refund. The staff handled it in a very petty manner and didn’t even apologize for the long wait. I decided to come back today to give this place another chance, but the experience was just as disappointing. The worker who took our order had a bad attitude and seemed completely uninterested. There was no engagement at all while we were ordering. When we asked for plates, she only brought one. As I was asking again for plates when she brought the food, she walked away. When I went up to ask for them, she gave me an annoyed look. Overall, the service has been consistently terrible. The staff seem more focused on talking among themselves than attending to customers. I really wanted to like this place, but the lack of basic customer service and courtesy makes it hard to return.
Guy taking my order looked high . He was having troubling taking my order. Then to top it off I ordered two tacos on the side and when I received my order it came with no onions or cilantro and the guy said I had to pay extra for onion and cilantro. The guy also doesn’t even know what being made . My wife asked him what an item was and he just laughed and said “I don’t know “ paused for a minute like he was thinking then went to go get help. Pretty sure guy was high .
They didn't give me the red sauce I asked for when you get home savoring your food is because you imagine it as it is they always deliver it and whenever I order at this time I'm missing something! I'm very angry and hungry 😒
Pictures below are of two of the same salads && different location. The first pic is the Pollo Regio in Arlington is was amazing ! The second pic is in Burleson. It had little to no chips, no bacon, no tomatoe , about 10 pinto beans, the tiniest bit of guacamole , hardly any lettuce && the chicken was dry and had no flavor. SMH never coming here again. You can’t clearly see what salad is more appetizing. Spent about $66 dollars for a dry torta , 4 tacos , fries and salad. Never again.
Anmelden, um eine Bewertung zu schreiben
AnmeldenWerbung entfernen und Menü verwalten
Entdecke deine Gegend
22 Fotos
Entdecke Fotos von Pollo Regio
Informationen über Pollo Regio
Anfahrt
1216 SW Wilshire Blvd, Burleson, TX 76028
Highlights
Dienstleistungen
Speisemöglichkeiten
Restaurant-Infos
Ausstattung
Die Nachbarschaft
Standort
1216 SW Wilshire Blvd, Burleson, TX 76028
📍 Die Nachbarschaft erkunden
Spiele
🎮 Sammle Punkte beim Entdecken!
Spiele Find Me und löse Punkte gegen Rabatte bei Pollo Regio und anderen Restaurants ein
Sammle Punkte bei Pollo Regio!
Spiele Find Me und löse Belohnungen hier ein
Sammle Extrapunkte und löse sie gegen Belohnungen von Pollo Regio ein
🏆 Belohnungen von Pollo Regio
10% Rabatt
Bei Pollo Regio
Gratis Vorspeise
Bei deinem nächsten Besuch
VIP-Tisch
Premium-Erlebnis
um Belohnungen einzulösen und Punkte zu sammeln
📋 Wie funktionieren die Belohnungen?
Spiele Find Me
Alle 100 Scorepunkte = 1 Belohnungspunkt
Sammle Punkte
Worker erhalten 2x Punkte pro Spiel
Löse Belohnungen ein
Rabatte, Gratis-Essen und VIP-Erlebnisse
Gehört es Ihnen? GRATIS beanspruchen!
Werbung entfernen und Menü verwalten