Colleen Robson

I've been going to this Starbucks since it opened. Sometimes my drinks are perfect when I order light ice. Sometimes they pack as much ice that will possibly fit in the cup and then add more I swear 🤦‍♀️ The employees are all very nice. I've never had any problems with any of them. I can honestly say, they are extremely unorganized on Red cup Day. Last year I ordered 4 holiday drinks in drive thru and thought they used the red cup for our drinks. When we realized we had all paper ones, I returned and went inside to get our 4 cups. This year we ordered 2 holiday drinks and I was given 1 red cup. Of all the other Starbucks around me, this is the only one that can't get the red cup day right. Maybe next year. 🤷‍♀️

JessieJames

I have to say the waiting for my order seemed like a decade. Coffee was not as hot as it should be while my cup had much spilled over residue from a messy fill. Not what I expect from any Starbucks.

SN

Stopped at Starbucks while I was visiting Canadaigua. As soon as I walked in I could tell that something was off. The music was very very loud, the tables were dirty and chairs were not pushed in. I waited 15 minutes for an ice tea and a piece of pumpkin loaf. They warmed the pumkin loaf up eventhough I didn't ask. After eating it I realized they warmed it because it was old and dry. Also, a guy before me ordered a vanila latte. He sent it back because there was no vanilla in it. Sadly, this is the first time I've ever had an unpleasant experience. Will not stop at this Starbucks again.

Lucienne Zevvy

You place a mobile order. It tell you it will be ready at 12:00. You show up at 12:04. The barista huffs and puffs about how they have to push your order through because it isn’t ready and you should have placed it sooner if you were going to show up at that time. This is a CONSTANT.

Vanessa King

The people are great & kind but they can never make My drink correctly. Even the base of the drink they messed up somehow. This is why I drive 15 the other direction to go to the one in Victor everyday. Truly one of the worst Starbucks I’ve been too & I’ve been to a lot.

Rc Lefebvre

The worst customer service I've ever experienced. The barista sounded extremely annoyed I ordered right before closing and come to find out they called the police and said I smelled like alcohol. Haven't had a drop in 10 years so the disgruntled employee decided to make my night terrible because I wanted a coffee. If you don't like your job then quit. If you can't offer customer right up until close then quit. Not to mention it is the slowest drive thru in the United States. 0/10 keep to making coffee and not accusations.

Logan Gantz

Went through the Starbucks drive thru, was met with a very rude sounding tone and attitude from their employee, Cody. When I got up to the window, he didn’t greet me and demanded the price. Then proceeded to hand me two drinks one of which being made wrong. Which I realized after I had pulled away. I went back through and said “this was supposed to be a Carmel Frappuccino” when it was a macchiato. Then Cody said “it was SUPPOSED to be?” In a very sarcastic and passive aggressive tone. Then he had someone else (woman with blonde hair) make our drink, and gave it to us without a “here you are” or anything, and when I told her to have a good day I was returned a very dirty look and no response. Also, not that it’s important, but none of the three cups were written on by either employee. I’m aware that this is a corporate policy, so I’m wondering why it wasn’t done. Usually employees here are very nice but I always seem to have trouble with this particular employee. edit: also after all the previous frustration, i realized i never received a cheese danish that i ordered.

Shawn McEwen

Waited over 25 minutes to get my drink after placing my order inside the dining area. It was busy, but certainly unacceptable for a coffee order. They had plenty of staff but priority seems to be placed on drive thru and mobile orders. They should just close the dining area to any ordering if this continues to be the trend there.

Kimberly Borrelli

I ordered my usual drink which seems to be made different every time I go. The last two times they filled it half way, the 1st time they did fix it but today I showed them my 8 dollar drink I ordered was half full when they handed it to me and I was greeted with eye rolls and attitude. Like I'm sorry I want my money's worth. Seems to be a headache to get the drink you went let alone made right here for some reason.

Cortney Phillips

I went to canandaigua Starbucks today and I asked for my usual drink the one in the second picture. I wait 20 minutes for the drink so all my hot food was cold. The lady hands me a drink with little to no Carmel on the side and I asked kindly for it to be made like I showed them in the picture when I ordered it. The lady goes “I already lined it” and I’m already embarrassed because I hate asking for my stuff to be remade let alone ordering it but I said “well can you please line it like the picture I showed you.” She rolled her eyes and started making smart remarks while making it. She grabs a smaller cup and dumps a whole bottle of Carmel in the cup and handed me back the cup. I left crying because I didn’t want to cause a scene and I had my 6 year old son with me who didn’t need to hear her making anymore remarks. My husband brought the drink inside and had them remake it and she was making remarks to him about remaking it too. I’m paying $8 for a drink and I’ve asked nicely several times to have it made a specific way. I come here nearly every day and I don’t have an issue until today. I got my drink how I like it thanks to my husband going in and some cold sandwiches after waiting 30 minutes to eat them. 😭 And by the way I ran a restaurant so I know how frustrating it can be to remake something during a rush but If you messed up something a customer paid for you remake it and don’t bully them. I was a kind and waited patiently on the bench for my drink to be made. I wasn’t rude when I asked for it to be remade so I don’t know why she felt it necessary to act that way.