Great American Cookies

Alyssa Aguirre

What I ordered VS what I received from GAC through UberEats. I honestly can’t even complain. I ordered this for my boyfriend for our 5 year anniversary. I called after placing the order for delivery through UberEats just to make sure they received the order correctly. The woman I spoke to assured me that my cake would not be heart shaped because it took too long to roll the dough out, which was perfectly okay with me. My UberEats driver contacted me to let me know she was going to be waiting there for at least 20 minutes as there was one woman working and a few ordered ahead of mine. I was in no rush to receive this, so that did not matter to me. It arrived and I was shocked that it was heart shaped! That was a happy little surprise. I applaud the woman who made and decorated my cake. It’s truly a one of a kind piece of art. Many have associated this individualized design with- The Bluth Banana Stand, a tribute to Bananas in Pajamas, a surf board, I love you to the banana and back, an interpretation of a summer squash, and the classic, “This sh*t is bananas, B-A-N-A-N-A-S” by Gwen Stefani. I’m truly appreciative that I had the opportunity to order a cake from Great American Cookies of Cedar Hill. Give the woman who was working alone the afternoon of 4/7/22 a raise.

Mike A

If you're ever in Cedar Hill and craving something sweet, let me direct you to a gem of a place – Great American Cookies. Not only are their chocolate chip cookies the perfect balance of chewy and chocolatey, making every morsel an indulgence, but the ambiance and staff add a whole other layer of joy to the experience. On a particularly sunny afternoon, we visited the store as part of a humorous consequence of my brother Mitch's lost bet. Decked out in the silliest Donald Duck costume imaginable – complete with a fluffy white tail that waddled when he walked, yellow tights, oversized webbed feet, and a vibrant sailor shirt – Mitch was the embodiment of fun and embarrassment rolled into one. The staff immediately caught onto our playful vibe, and with the kind of spirit you'd hope to encounter in every store, they joined in on the antics making sure that Mitch's lost bet was enjoyed by everyone. They not only praised his courage but also turned the visit into an event, making him the star of the show. With each giggle and snicker from the staff and customers, Mitch's cheeks would bloom with a shade of red, rivaling the ripest of cherries. It was a sight to behold as he waddled around, picking up cookies while quacking up laughter with every step. It was the kind of lighthearted fun that turns a simple cookie run into a story we'll be telling for years. The staff made sure that Mitch's dare was as memorable as the delightful taste of their cookies. Their ability to infuse such a genuine sense of community and cheer into their service is precisely why Great American Cookies in Cedar Hill gets a full five-star rating from me. Delicious treats served with a side of unforgettable memories? Now that's a winning combination. They suggested that Mitch visit other stores and teased him about passing out samples to draw in others into the store as well as add embarrassment to Mitch! I hope they to invite Mitch back!

Giving credit where credit is due: This morning, I ordered a cookie cake for my wife’s birthday. When I arrived at the store, I was welcomed when I walked in and treated like they were happy to see me. The cookie and icing message was easy to read, spelled correctly, and looked amazing! These days, customer service often seems to be lacking. Today, I had a great experience at Great American Cookie Company-Cedar Hill and wanted to pause and say... thank you!

Wonderful experience! The two workers who helped me were excellent, very kind and were ready to help me design my cookie! I believe one was named Emily, and the other was a young, big, and tall African-American man. Both were great people and I will definitely be going back. Thanks you two !

Jaden and Jennifer were so polite and helpful. I came in to get a birthday slice and customer service was amazing. Great job guys.

Batle helped me with a cookie cake that I needed in a rush. She made it happen. She was super friendly and went above and beyond. Thank you, Batel!!

The Manager there is the very very best person. She has 10+ customer service skills. She takes the time in helping you with ideas choosing the cookies/cookie cake. She never ever rushes you on what to chose. The CEO needs to really reach out to her and give a big money bonus.

Great American Cookies has been my favorite cookie place since I was a child. Every time I visit, I order a dozen cookies, including sugar, double fudge chocolate, strawberry, and cookies and cream cookies. My teenage son and I can’t resist their slushies on the way home. I’m always in this area for shopping and, of course, finding summer clothes. Let’s not forget their delicious cookie cakes. You can even choose sugar cookie for the cake flavoring. Since there’s a Foot Locker in Tarrant County, I usually make a stop here last.

Tanyanna Gaines

Jaden and Jennifer were so polite and helpful. I came in to get a birthday slice and customer service was amazing. Great job guys.

Kim Maxwell

Batle helped me with a cookie cake that I needed in a rush. She made it happen. She was super friendly and went above and beyond. Thank you, Batel!!

Summer Krei

Great American Cookies has been my favorite cookie place since I was a child. Every time I visit, I order a dozen cookies, including sugar, double fudge chocolate, strawberry, and cookies and cream cookies. My teenage son and I can’t resist their slushies on the way home. I’m always in this area for shopping and, of course, finding summer clothes. Let’s not forget their delicious cookie cakes. You can even choose sugar cookie for the cake flavoring. Since there’s a Foot Locker in Tarrant County, I usually make a stop here last.

Edna Williams

The Manager there is the very very best person. She has 10+ customer service skills. She takes the time in helping you with ideas choosing the cookies/cookie cake. She never ever rushes you on what to chose. The CEO needs to really reach out to her and give a big money bonus.

Isaac Arredondo

Wonderful experience! The two workers who helped me were excellent, very kind and were ready to help me design my cookie! I believe one was named Emily, and the other was a young, big, and tall African-American man. Both were great people and I will definitely be going back. Thanks you two !

Brent Wilson, EdD

Giving credit where credit is due: This morning, I ordered a cookie cake for my wife’s birthday. When I arrived at the store, I was welcomed when I walked in and treated like they were happy to see me. The cookie and icing message was easy to read, spelled correctly, and looked amazing! These days, customer service often seems to be lacking. Today, I had a great experience at Great American Cookie Company-Cedar Hill and wanted to pause and say... thank you!

Nice location for cookies located in Uptown shopping center in Cedar Hill. Friendly staff! The crunchy ice & Sugar Double Doozie is my favorite!

I'm an advocate for teenagers having jobs. I know with them you won't always get great customer service. So if you understand that, you'll appreciate the cookies. I got the macadamia, pecan chocolate chip and their seasonal strawberry cookie. Enjoyed all but the strawberry cookie was just ok for me. Anyways yummy cookies.

findjoselyn

Nice location for cookies located in Uptown shopping center in Cedar Hill. Friendly staff! The crunchy ice & Sugar Double Doozie is my favorite!

S Taylor

I'm an advocate for teenagers having jobs. I know with them you won't always get great customer service. So if you understand that, you'll appreciate the cookies. I got the macadamia, pecan chocolate chip and their seasonal strawberry cookie. Enjoyed all but the strawberry cookie was just ok for me. Anyways yummy cookies.

I must say, the manager here is phenomenal! We struck up a conversation which stemmed basically on how she treats her employees and focuses on customer service and I was amazed. She was training a new employee and she was doing a great job with her so far. Every trip that I have made to this location, I'm greeted and they treat me very well. I truly feel welcomed here. Customer service is definitely 5 stars. I give a 4 star rating simply because the price is high. But for a quick and convenient treat while you shop, it's the right place to go.

C. Lindley

I must say, the manager here is phenomenal! We struck up a conversation which stemmed basically on how she treats her employees and focuses on customer service and I was amazed. She was training a new employee and she was doing a great job with her so far. Every trip that I have made to this location, I'm greeted and they treat me very well. I truly feel welcomed here. Customer service is definitely 5 stars. I give a 4 star rating simply because the price is high. But for a quick and convenient treat while you shop, it's the right place to go.

Wanted a cookie cake for no reason at all. Got to the store and the young lady was very friendly and nice. Greeted with a smile, even. However, the manager there is an absolute walking HR Nightmare! She was downright rude to her employee & called her dumb...stating "there's no way it's just a blank order". I then let the manager know that yes, it is a blank cookie and if she could allow her employee to speak, she would know that. The young lady at the counter was so embarrassed and looked like she was going to cry. She then said I could leave the store if I didn't like the way she ran it! I told her I was not going to leave without either the cookie cake or a refund. Simple as that. I got the cookie and left. I called corporate and they did not care. So, I took it to the Texas DOL for hostile work environment. The way she treats her employees is unacceptable and ridiculous. No wonder there are reviews saying the front employees are rude. Look at their Leader. They are probably fed up! Gone are the days of having to put up with that type of treatment because it's just "the way". I am sure this only continues because her employees are younger and need a job!

KesshoNails LLC

Wanted a cookie cake for no reason at all. Got to the store and the young lady was very friendly and nice. Greeted with a smile, even. However, the manager there is an absolute walking HR Nightmare! She was downright rude to her employee & called her dumb...stating "there's no way it's just a blank order". I then let the manager know that yes, it is a blank cookie and if she could allow her employee to speak, she would know that. The young lady at the counter was so embarrassed and looked like she was going to cry. She then said I could leave the store if I didn't like the way she ran it! I told her I was not going to leave without either the cookie cake or a refund. Simple as that. I got the cookie and left. I called corporate and they did not care. So, I took it to the Texas DOL for hostile work environment. The way she treats her employees is unacceptable and ridiculous. No wonder there are reviews saying the front employees are rude. Look at their Leader. They are probably fed up! Gone are the days of having to put up with that type of treatment because it's just "the way". I am sure this only continues because her employees are younger and need a job!

Paid this location a visit today with my family. While we was initially excited to get our hands on a dozen of Great American Cookies, that quickly changed after seeing a group of gnats flying in the glass display where the cookies are posted. We even witnessed multiple gnats on a few cookies. BE AWARE!

Had the pleasure of visiting Great American Cookies to grab a cookie we had made for another employee. Upon walking in there were 4 other customers standing around waiting and there was only one person standing behind the counter talking on the phone. After waiting about 12 minutes we passed the other individuals waiting and let the young lady know we were there to pick up an order that had already been paid for. She apologized and handed us the order and proceeded to talking on the phone. The establishment was very orderly and clean. "Our Purpose Is Your Blessing"

Eileen was a horrible worker. When I told her I didn’t want to redeem my points she redeemed them anyways. It took me a while to get my points and now I have to start all over.Hire better better listeners! Steer away from this location

Rude! No welcome and ignores customers. Never got to order and walked out. A simple I’ll be right with you goes along way, will look you dead in your eyes and move on to the next person.

Lexie

Eileen was a horrible worker. When I told her I didn’t want to redeem my points she redeemed them anyways. It took me a while to get my points and now I have to start all over.Hire better better listeners! Steer away from this location

Trenton

I recently went to this establishment and I was appalled by the Oder of mildew and old food. There were gnats flying everywhere and the customer service was not the best experience. The manager must not have good health inspections because I was disgusted seeing gnats on cookies . I couldn’t even get myself to order anything due to the smell and condition of the store. I’m questioning reporting this store, I talked to a worker and they went into detail about how the manager Jenifer treats them unfairly and the condition of the store (mildew, odor, blood on the walls , etc.) .

Laporsche Brown

Paid this location a visit today with my family. While we was initially excited to get our hands on a dozen of Great American Cookies, that quickly changed after seeing a group of gnats flying in the glass display where the cookies are posted. We even witnessed multiple gnats on a few cookies. BE AWARE!

Mr. Our Purpose Is Your Blessing

Had the pleasure of visiting Great American Cookies to grab a cookie we had made for another employee. Upon walking in there were 4 other customers standing around waiting and there was only one person standing behind the counter talking on the phone. After waiting about 12 minutes we passed the other individuals waiting and let the young lady know we were there to pick up an order that had already been paid for. She apologized and handed us the order and proceeded to talking on the phone. The establishment was very orderly and clean. "Our Purpose Is Your Blessing"