Very slow service, but they seem pretty short staffed. I felt bad for our server who had to take care of 8 out of the 10 tables. Our server often brought out the wrong order. Never came back to refill our drinks. The other server who only waited on 2 or 3 other tables, couldn't give us water or extra napkins and said that we had to wait for our own server. The vent hood that should be removing the smoke from the grill didn't work well and smoke was getting into our eyes the whole meal. Not planning on coming back here anytime soon.

The front desk staff were accommodating, but our server and some of the other staff seemed reluctant to help customers. Our server lacked patience, and when we asked for assistance, he appeared visibly irritated. I’ve visited four different locations, and this is by far the only one I would not return to or recommend.

Sandy Cisneros

I’ve been to a few Gen Korean BBQ restaurants and have loved the experience and the food. Today I took my mom to this location and the service was so bad. It took 20 minutes just to get our drink orders in. We ordered two apps and got them an hour into our meal. The people next to us got up and left because they were there before us and still had not had drinks. After they were gone some food they had ordered was dropped off and we told the food runner that we’d take it so that we could at least have something in the meantime. We kept getting other people’s orders and didn’t receive what we would ask for until we asked multiple times. It took a long time to get anything at all (including the grills changed which resulted in a lot of smoke in our faces and in the faces of the people at the table beside us). I had ordered green tea which was never brought and I was still charged for it. Honestly my mom and I were so disappointed and didn’t even get to enjoy our food. The other two tables near us also had issues with getting attention/food/grill changes but there was one table I kept glancing over at because they got everything they asked for right away (must be nice) so it was a little annoying that the rest of us had to see that while we’re exchanging plates with the table next to us because they delivered food to the wrong table 😩🤦🏻‍♀️ I really don’t like to leave bad reviews like this but the entire experience was just so bad /:

Our first waiter seemed like he didn’t want to be there and seemed in a hurry to take our order. We ordered stake and never got it. At one point we got switched with a different waiter without being told and the first waiter never brought us our stake so we ordered it again. We still hadn’t received it and decided to leave after waiting over 25 minutes. I completely understand if it got forgotten once but twice is ridiculous especially because the tables next to us kept receiving food after they ordered after us AND they had the same waiter. DEFINITELY DO NOT RECOMMEND THIS LOCATION.

Tonight's dining experience was absolutely terrible. We waited in line for an hour and a half, and they made us wait even longer. The first time, we waited 15 minutes, but the system couldn't find our record. They said they had added us back in. After 30 minutes, the staff told us it would be our turn in 23 minutes. After 23 minutes, we asked if there were any seats available, and they said it would be another 43 minutes. We asked why 23 minutes had become 43 minutes, and the staff replied that someone had registered online, so our time was extended! What a ridiculous logic! We had to queue again and again, my child was starving, and I really don't understand the point of queuing here. The dining time here is completely controlled by the servers; it's not first-come, first-served at all. They made us wait indefinitely, so we decided to leave! I will never come to this restaurant again; the service was terrible!

This is definitely a zero star review!!! DO NOT EAT HERE IF YOU WANT ALL YOU CAN EAT KBBQ! There was no wait for a reason...the food quality is sub-par, slow to no service, non functioning grills. My family spent 2.5 hours watching the grill "simmer" our food. Grills were NOT hot at all so food took forever to cook. My kids were so hungry waiting for the food that they had to fill themselves on rice. There was no manager on site to help us. It was just a bunch of young kids trying their best but there was no guidance. We left an all you can eat kbbq... hungry. We will never come back. Stick with Wang Cho!

VERIFIED_ SB

During my short time here before my food even got to the table it took 15 mins to be helped by staff. They gave us dirty tongs then when we asked for another one the second pair was dirty as well, then when our waters and meat arrived the plate and cups had dirt smudges. Horrible experiance so bad i left a health review very sad and unacceptable!!

Quinn

Check your credit card statement, pay attention to the transaction from Gen BBQ. They may overcharge you on purpose! My family dined in Gen BBQ Chino Hills, California on Dec.27 2025 for dinner. I paid an additional $11 with my credit card after using some gift cards. But I found I have been charged $30.04 by them this morning. This was definitely not a mistake. They did it on purpose! Never go to Gen BBQ Chino Hills

Hunter Del Rosario

Everytime I come back, the establishment feels like it gets worse and worse. They state 4 items per grill but portions match that of 1 whole serving. Not only are the portions small, the amount of time between opportunities to order more was huge. Not what it was 5 years ago. You're better off going to wang cho or make the drive out to other places

Tony Z

So slow service!!!So slow service!!!So slow service!!!But still give 15%tips even bad service and Food come out first time is fast and than going slow and slow. The DWENJANG soup and SOONDOOBOO soup very salty very salty very salty (hey chef please try it)

Lily Rose

Horrible experience this is the first time I’ve ever written a bad review for any food service . It took them 40 minutes for them to bring out 1 meat which was like 2 small slices. We were there waiting for so long that we no longer had an appetite. We had to keep asking for our appetizers and they brought them an hour later. Also the flame at our table was so low that it would take ages to cook the meat and the server let us know that it was having issues and didn’t offer to seat us somewhere else. I will say the servers were trying their best and were nice but they were heavily understaffed. We were the forgotten table, I asked for rice 3 times and finally the 4th time they brought it out. We asked for water but they kept on forgetting to get us anything. This was our first time at this location and don’t recommend!! Go to wagcho so much better !! My sister went to talk to the manager and he was extremely rude and unapologetic nor he seemed to care at all. So unprofessional and awful.

Angie Nav

Service and food have definitely been bad lately today .my b.f and i had lunch its took so long to get seated and get a fork and they sat us very clsoe to a party of 5 ppl and there was plenty of room to be a seated elsewhere. Also food made my b.f sick immediately after also they tagged on 30 extra dollars for tip hello service was terrible i will never return mediocre service and food .gen was so much better better the pandemic but lately its been terrible your staff needs to all be retained on how to treat customers.

Mckenzie Williams

As someone who works in the service industry myself, I understand that things can get hectic, so I don’t take writing negative reviews lightly. That said, my recent experience at Gen Korean BBQ was genuinely disappointing. From the start, the service was not up to standard. My friend and I waited an unreasonably long time for nearly every item we ordered. Our server forgot multiple requests, and we had to follow up more than once; including for basic things like drink refills, which took over 15 minutes to arrive. What really stood out above all of that was how long it took just to get our check. We waited more than 30 minutes before I finally had to walk over to the register to ask for it directly. That shouldn’t happen. I also attempted to speak with a manager about the experience, but I was made to feel like an inconvenience rather than a customer with a valid concern. It felt dismissive and unprofessional. I’m not writing this to be harsh, but to express real disappointment in how the night went. I hope management takes this as constructive feedback and works on improving service and communication, because the experience as it stands made it hard to enjoy what should have been a fun dinner.

Phillip

Gen used to be an okay Korean BBQ place that I would occasionally go with friends, however with recent changes and obviously being understaffed, it's clear that the quality in both food and service has taken a huge nosedive. The most egregious change that apparently was made recently, was that they no longer will change your grill. Instead, you are required to utilize a radish to "season" the grill before putting meat on. As you can tell from the attached photo, this obviously did not work. When we asked for a new grill since our grill was charred, one of the waiters snapped at us and said "We no longer do grill changes. You need to use this." Sure, I'll get to that. We're already cooking the food, why do we need to also clean the grills as well? If we need to do that, at least give us proper tools instead of just a radish. Until all this changes, go anywhere else but here. Seriously.

Veronica Ulloa

This location has gone down hill. They are understaffed and over priced. It’s been several times that I’ve been there and they have a full restaurant with two servers! Or an almost empty restaurant with one server. They never have a host and one has to flag a staff member in order to be acknowledged and seated. Today I went there and it took forever for someone to come To the waiting area and acknowledge me and other customers. The manager told us that only a small section of the restaurant was open as he was waiting on his second server. It’s dinner time and you know you will have a heavy flow Of diners why not have enough staff? Will be finding another location to go to.

David David

I had a terrible experience at Worker Korean BBQ on 4/20 around 8 PM. The service was extremely poor, and the manager was especially unprofessional and rude. I felt completely disrespected during my visit, and the overall treatment from the staff was unacceptable. I would not recommend this place to anyone. Save your time and money—there are much better options out there.