Chipotle

Frankly I have held off on this review for years. I have always been a fan of Chipotle and this location alone has made me turned off to the entire chain. I have given this chain endless chances, the place is always filthy, trash over flowing, food all over the floors/counters. I am consistently shorted on the amount of food given and they are always out of multiple items. Not blaming the workers, seems like there is poor management and delegation here. Have given this place its last chance and will not be returning nor reordering ever again!

Every single table was dirty, not all but some staff was very rude, loud, and obnoxious. Trash over flowing from the garbage cans, sanitation is clearly not a priority here.

Eric Haskins

Don't go on your lunch break or if you need food in a timely manner. 1:00pm on a Sunday, there were 6 people working at this location, but only one person serving in-store customers. And bless his heart, he wasn't very quick. It took 36 minutes from the back of the line to the cash-out.

Brie Mac

waited 15+ minutes in line for a large chip and queso. store was disgusting and there was trash and old food everywhere. the young manager on duty Ellianna was extremely rude and snarky to the customers and staff. the bathrooms were also super dirty and it looked as if someone had urinated in the corner. extremely disappointed with my experience and food.

+2

Trippy Exotic

I try my best to avoid this chipotle because every time I go here, theres issues. Young workers talking to each other ignoring customers, massive lines, dirty counters & tables, food is extremely salty or tastes gross, out of certain meats, etc. It’s like playing roulette, you never know which one you’re going to get but you can guarantee there’s a least one thing you can complain about every time. I’d rather drive a few minutes more to the Glenville location. I have a pleasant experience every time over there. Their food tastes clean and the management is clearly run well.

Nick Morrison

Many people packing online orders and cooking and washing dishes, but one person making and cashing out everyone, there was 1 family ahead of me when I walked in that got 3 items and it took me over 10 minutes to even order. I got a bowl with a side tortilla and double carne asada, I didn’t think to look at the screen when I was cashing out, but the extra scoop of carne asada was 7 DOLLARS (it wasn’t mentioned in line) and the guac inside was and extra 3 bringing my one bowl with a side tortilla to a grand total of $25… To add insult to robbery, the steak was dry as hell and bland. I don’t write many reviews much less bad ones but this pricing to quality ratio is insanely off and I won’t be back because I’m priced out at this point…

Ms Tish

Waited 40+ min for an order placed in online. Ordered a double chicken wholesome bowl and left with less than half the chicken in a normal bowl, 7 pieces of lettuce, and no fajita veggies! You people are unreal in there! You would think when you are running behind you do an even better job to make sure your customers are happy.

Justin Heeder

I feel terrible for the manager that was working DML who was so backed up because she just spent an hour working by herself during a peak business hour. I’ve been in her shoes I get it. Staffing can be difficult especially in establishments that typically hire young adults for their first job but that’s unacceptable. This woman was moving as fast as she could with orders at least 30 minutes behind while her staff just causally built orders at the slowest pace possible like it was some sort of contest. This location has existed for years and it shouldn’t be a surprise that it will be busy at around 5 to 7, you know, when people want to have dinner. Walk in orders were filling faster than DML. Make it make sense. I get it. Many of those kids there don’t intend to have a career there they just need money right now we all do but maybe act like you want to be there or just don’t. There’s plenty of folks that would want that job if you don’t. Restaurants like these aren’t considered cheap anymore. For plenty of people ordering there is a once in a while thing when they finally have some spare cash. You shouldn’t have to expect a bad experience but that’s just the norm. Make it make sense guys. An established location shouldn’t have these issues. Do better.

Kyle Soellner

This used to be a decent place. All young kids who do not care at all. Very sloppy, very skimpy on portions (more than normal), lack of professionalism and more interested in joking with each other. Have been going to this location for years and I might not anymore. Never in my life have I written a horrible review, but this was deserving of it. Zero care for the customers. Probably my last time visiting this location at the very least. Have some pride in your job or find something else to do.

Scott Ciarlone

The service for online orders is terrible. Chose 6:40pm as a time for pickup and got there a little after that. People were still waiting for orders with pickup times of 6:20pm. The staff felt no need to expedite the food in quick manner. It would have been quicker for me to get in line and order it at the store. Absolutely the worst customer service. Staff was rude when people were upset that they were waiting 20-30 minutes longer than their pickup time. Find somewhere else to go. Finally got my food at 7:03. UPDATE: After reaching out on their website site as suggested, they offered me a free drink. Unfortunately, that is not going to get me to return to them after such horrible service. Thanks but no thanks.

J. Reynolds

This location had gone way down hill. Clearly lacking management skills. The young man who was basically running the whole line said it was his first day. I was shocked. Why would they put someone brand new at the head of the line????? That poor kid. You could tell he was flustered but he did a great job keeping it together. To start, They were out of fajita veggies, queso, cheese and all of the specialty drinks were empty. There were like 10 employees behind the counter doing random things and the restaurant is an absolute mess. Food and trash all over the place. This is our last time coming here. Do better chipotle!!!

Amanda Bagramian

I was there around 7:45 - 8pm on 9/15 and there was a blonde what seemed to be a manager very rude on the line where they build your meal. not only was she rude to her employees but then she put less than a scoop of chicken in my bowl and the kind lady next to her asked me “would you like a little more” because we both know what she put in there was a joke. the manager then decided to have a power trip and charge me for double chicken when she didn’t even want to put a full portion to begin with?? management with an attitude problem doesn’t look good.

Bénïta C

WNt there today 2/25/25 at 4:15pm store is crowded that’s expected. However the girl that was checking people out went to do something else; now the young lady who was making the foods. Now not only making the foods also checking customers out with the same gloves she is making your foods ewww. Bacteria all over your food. I could not order after watching her doing it four to five times; I left.

+4

William C. Blatter

Terrible Chipotle(I normally love their food) Order 2 salads get to the checkout, can we please get shall addressing. They snottily said, we make it sometimes and we don't others, there's none today. Then gave us a hard time taking one of them off, had to get the manger. No accommodation at all no offer to give us the one they already made, just attitude and made a big deal of throwing it out. Then all the table dirty floors and kitchen and counter in food prep dirty. Run I did reach out to your website twice and got no reply, you simple don't care if you did after a week someone would get back tous or address it here.

+1