Lia

I ordered an 8-piece bucket but only got 6 pieces:( The crispy skins were soft and moist as well, not freshly made. Super disappointed

Carol Campsey

The food was delicious, but I ordered the three-piece combo. All white was supposed to be two breast one wing what they gave me was two wings and one breast and charged me extra which I did not appreciate I can see why this location has a lower rating than the other one in town next time I will go to the other one in town.

DiMa Echeruo

Terrible. I don't know why I keep giving them chances. Well I guess consistency is revered here. The chicken is never fresh/hot. Always old and chewy. I don't know if they fried everything in the morning and then serve it all day. Just terrible. I gave 2 stars because of the friendly staff...and the coleslaw. Do better guys...please. I paid $17 for crispy chicken that is inedible.

I am writing to report a very unpleasant experience I had at the KFC location on Texas Avenue. I went through the drive-through and ordered a 4-piece Nashville Tender combo with fries, corn, and mashed potatoes. When I checked my order, the fries were stale and not fresh. This was actually the second time I have received stale fries from this location. The first time it happened, I did not complain—I simply went home and threw them away. However, today I decided to return to the store to politely request fresh fries since I had just purchased the meal. When I went inside, an employee named Justine came to the counter and asked what I needed. I calmly explained that my fries were not fresh and asked if they could be replaced. Justine immediately snatched the fries from my hand and rolled her eyes at me. Trying to remain polite, I turned to another employee and asked for the manager’s contact information. I was told they were not allowed to provide that information and that I should look up the corporate number on Google. When I asked for the employee’s name, I was given the name Justine. Justine then asked what the problem was. When I explained that her behavior toward me had been very rude and that I simply wanted fresh food that I had paid for, she told me that I “better shut up talking to her.” I was shocked by this response. I told her that if she was going to treat customers that way, she should not be working in customer service. I also explained that I had been polite from the beginning and expected the same level of respect in return. She continued repeating that I needed to “shut up talking to her.” At that point I informed the other employee that I would be contacting management to report this type of behavior. I believe customers deserve to be treated respectfully, especially when simply asking for fresh food that they paid for. I hope this issue can be addressed so that other customers do not have to experience the same treatment.

Rosa Lara

I had a really disappointing experience at the drive-thru. Darla took my order and seemed extremely fed up and rude from the start. I was only asking for simple things, but she made me feel like I was an inconvenience and brushed me off. The worst part was when she shut the window in my face while I was still there. Customer service like that really ruins the experience. I hope management addresses this because no customer should be treated that way.

Westin Allen

DARLA was horrendous the customer service was god awful all I wanted was my food and all I got was such hostile attitude

Sabrina Chavez

Not gonna lie I don’t ever leave reviews but I had to take the time out my day today . The restrooms are disgusting smells like str8 pee , not sanatized at all !!! Customer service was trash I mean horrible , the lobby was a mess tables were dirty , floor looked like it hasn’t been swept at all . Never again….

Jose Torres

Rude lady at the drive through. Gave me attitude the whole time. The she didn’t even give me napkins or silverware. What a miserable employee.

Ivan Ivanov

Went to their drive through, they forgot my drink, when I asked for it the lady at the window was incredibly rude.

Angie Andress

Took my elderly mother in for luch as this is her favorite place to eat and only her and I go. She had difficulty paying and finally figured it out. I noticed the girl behind the counter getting very agitated with my mother. Then when I didn't see the biscuits we ordered I went up to let them know the girl that was already agitated with me mom said they were in the box, I apologize several times to her when she turned to walk away she rolled her eyes. I don't know what kind of day she was having but I did not appreciate the service that my mother and I received. We will not be returning to this location.

Formieyesonly Tina (Formieyesonly)

First off… we spent $114.68 on chicken meals just now. We looked through what we had and everything was okay except we have 14 biscuits and 8 honey sauces. So my husband went back in and asked for 6 more honey sauces and Marje said she can’t just give out honey sauces. So my husband was going to pay for them until she said $3.48 for 6 more. Needless to say, we didn’t pay the $3.48. We got our honey sauces without charge when he went back in the second time. 6 honey sauces is not worth losing a loyal customer. We won’t be going back there thanks to Marje.