Angie Williams

This establishment is always nice and friendly. The food is fresh.

Marcy Noordam

My order is normally accurate. The staff is usually helpful, friendly, and quick. Not too many Vegan Options but the Base Southwest Salad (no chicken) without cheese and Balsamic Vinaigrette is pretty tasty!

Adele O

I love Chick-fil-A but this location is one of my favorite ! Service is great as always, restaurant is always clean. Tables are well sanitized and kids play area is clean . Associates are always helpful and friendly. I love their events! My daughter was so excited to interact with the police and firefighters ! She had a blast. I'm giving 4 stars because of the bathroom. The bathroom has always a weird smell. I go there a lot but the smell is always the same .

+2

Nicole Botkin

This is a nice new looking Chick-fil-A. The employees are nice! They have a gluten free bun for the grilled sandwich so that is great! I ordered my food to go and the only bad thing I have to say is my sandwich was supposed to have pepper jack cheese and bacon and it did not. They also did not put any napkins in the bag. But really you can’t go wrong with Chick-fil-A.

This was disappointing, half the salad is the gross center part of lettuce. If you remove all the fruit there would be MORE core than the actual leaf - I don't get the point of ordering a salad if yo…

This was disappointing, half the salad is the gross center part of lettuce. If you remove all the fruit there would be MORE core than the actual leaf - I don't get the point of ordering a salad…

The staff is typically friendly and helpful. The only reason for 4 instead of 5 stars is over gotten the wrong order a couple times and the wait is typically long, but still quality staff.

The staff is typically friendly and helpful. The only reason for 4 instead of 5 stars is over gotten the wrong order a couple times and the wait is typically long, but still quality staff.

we went there for 4 ice cream cones and when we had ALREADY PAID we waited and waited ect. they finally cam out with 2 of them and said theyed be right back with the other ones they stood by the driv…

we went there for 4 ice cream cones and when we had ALREADY PAID we waited and waited ect. they finally cam out with 2 of them and said theyed be right back with the other ones they stood by the dr…

we went there for 4 ice cream cones and when we had ALREADY PAID we waited and waited ect. they finally cam out with 2 of them and said theyed be right back with the other ones they stood by the …

The quality of the food at this chickfila and slowness of service is the worst in the area. So much so I prefer to forsake the Lord and eat at Popeyes up the road. The first couple of times I ate here my chicken was severely overcooked and I felt sick after eating. Add this on top of waiting almost 30 mins for my food via curbside and pick up in location I was not impressed. However, I keep giving it a shot and this was the last time I will be back at that location. We waited 20 mins for our food, and my chicken patty was a severe disappointment. It was super thin and consisted of mostly breading. Such a shame. 😭

Pennie Robinson

My order was placed in the drive thru and the food bag was warm enough but when I got home my Orginal chicken fil A sandwich was Stale and the waffle fries cool to the touch and rubbery. So going to the drive thru doesn't mean you'll get fresh food. I will definitely check my order before leaving.

they didn't let me pee. and it made me feel very upset. GO MIDWAY PANTHERS!!!!!!!!!!!!!!

Terrible communication and did NOTHING to fix the situation. Went to pick up an online order and I was picking up for someone so I had gone through the drive thru but it was placed through for pick u…

Isn't chick-fil-a known for their customer service? Coming through the drive thru and it's clear the person that helped did not want to work today. I don't eat the food, but wanted a milkshake. Aft…

Isn't chick-fil-a known for their customer service? Coming through the drive thru and it's clear the person that helped did not want to work today. I don't eat the food, but wanted a milkshake. Aft…

Went to location and order about $50 worth of food. The young lady tried to hand me 4 separate bags, I asked her if she would please put it in a big bag. She got upset and threw out bags of food …

My wife and son are both throwing up tonight after both eating chicken nuggets from this restaurant for dinner. I don't know what was up with the nuggets but this will be the last time we eat here.

Not sure if they gave me the bottom of the tea barrel, but we asked for 2 sweet teas. One tasted alright in the sense you could distinguish it was sweet tea just not the best, the other tasted …

I actually like Chick-fil-A... really, I do. This last visit; not so much. Drive through took forever and the order accuracy was poor. Had to drive back around and wait in the car line again (still…

On 08/21/2024 @ 12:48PM I ordered a number 1 with pepper jack cheese and NO PICKLES. Medium fries which were not full which is normal at this location since Covid. I also ordered a 4-piece strips wit…

On 08/21/2024 @ 12:48PM I ordered a number 1 with pepper jack cheese and NO PICKLES. Medium fries which were not full which is normal at this location since Covid. I also ordered a 4-piece strips…

On 08/21/2024 @ 12:48PM I ordered a number 1 with pepper jack cheese and NO PICKLES. Medium fries which were not full which is normal at this location since Covid. I also ordered a 4-piece strips w…

Donald Duck

this place sucks. costumer service was the worst. they all were looking at us ugly. never coming back here again. period

Kenneth

Placed an order today. They forgot my sandwich, and doing so I had to come back for them to place another order. This staff did not even apologize for the inconvenience of me driving back. I asked if they can give me a drink with the meal since I had to drive all the way back to the store. The manager on shift told me she gave me fries for the inconvenience. Thank you for the fries but now my drink is hot and I would have enjoyed a nice cold drink to down this food. I guess this is the way Stephen Kennedy likes to run his store. Maybe some training on being kind and apologizing to customers who spend a good amount of money for having to drive out of the way to get their food they paid for.

Shauna G

I ordered 2 things. Literally 2 things. Chicken strips and a chicken sandwich. They messed up the sandwich. I asked for just cheese on it, the worker even asked for clarification. There's a special label on the box they gave me, and they still put tomatoes, lettuce and pickles. Honestly, it's not that difficult to just put chicken and cheese in a bun. There was like 1 car behind me and one ahead of me, so it wasn't super busy either. Disappointing and overpriced.

Harley Wall

I recently placed an order through the mobile app for my family’s dinner and requested a Spicy Cool Wrap without the cheese blend. When we picked up our curbside order, the team member explained that my wrap still had cheese because they “won’t make it without,” saying they only serve the wraps as advertised. I asked why it wasn’t possible to simply make one at the prep counter without cheese, and she said it was against policy. I then asked if the policy was to not make things to order, and she confirmed that it was. I then spoke with the manager, who told me, “If we do it for one, we have to do it for all.” However, when I asked about customers with allergies or intolerances, she admitted exceptions could be made—which completely contradicted her earlier response. She suggested cheese could just be removed from other menu items, but that isn’t what I ordered. I wanted the wrap. To confirm, I called the Killeen location afterward, and they told me they are able to remove cheese from wraps. Looks like I’ll be going there from now on. I left very disappointed in both the service and the lack of flexibility. Having worked at this location years ago, and more recently at the Temple location, I know it is possible to accommodate simple requests like this. It’s disheartening to see how much the standard of customer service and quality has slipped here. 9/30/25 6:30 PM

Dale Noordam

Always check your Chick fil A lettuce, its usually gross

Rufus Butter

Terrible communication and did NOTHING to fix the situation. Went to pick up an online order and I was picking up for someone so I had gone through the drive thru but it was placed through for pick up either inside or curbside and they wouldn't tell me if the food was there or not . The lady I was speaking with was just saying she can't tell if it was there or not she didn't know. I had sat there for about three minutes with her and in those three minutes the couldn't go check and see if the order was there or not. Like 10 feet or so. Very unhappy and disappointed with my service and not a single time did any one say "my pleasure." I wasn't even thanked at all for anything. I haven't had a single chick fil a experience like this or where they didn't try to go above and beyond for me. The shift lead on duty was not very helpful either. The only thing she said was that she would speak to whoever I spoke with. It's funny because the shift lead had a moment to come speak to me but not a moment to check and see if the order was there... UNSATISFIED. I will not be returning to this chick fil a, if I want chick fil a I'd rather go to Killeen than come back here. 0 stars honestly. (Apologies for typo's I'm not going back to fix them, just like they didn't fix the situation with me and my order.) Edit: I see why all these people have given one star reviews lately. Just horrible.

Antonette Leeper

I was there on Saturday and I placed in a mobile order! There were so many employees standing there, that no one notified me what the hold up was for! The cheese wasn't melted on any of my sandwiches, I wasn't greeted and when I brought this to the MOD's attention, Wyatt and all he had to say was "I just got here!" Absolutely ridiculous! Customer service would definitely need some help.

V B

Rocks and dirty in the salad. Food is rarely correct. Maybe Chick-fil-A should worry more about paying living wages so these things happen less often, than they do about giving money to fuel homophobia