I use to love this place and it’s been a while since Iv been. So disappointed. Service is terrible and so slow. I got soup and half a sandwich. The sandwich obviously came from another country and my soup was stone cold by the time the sandwich got to me. The half sandwich is so small for the price and placed on the middle of a plate with nothing else on it and presentation was horrible. Only good thing was the coffee. Won’t event eat there again.

AyMan Dua

The food has always been good. But the service? 🤦 no need to name names. Don’t care about great service….average service will do.

Mark Alexander

Other than our server, Yolanda, this morning was a huge disappointment. Warm coffee, day old gallettes sitting on a warming tray, we had one each, a cold crepes and a $10 egg sandwich. I' ve had better breakfast at Jack in the Box. La Madeleine, i don't know where the breakdown happened, your kitchen staff, your standards, or management. If you want to really br hat your marketing claims, step it up and do better.

Dee Roberson

The service and food was terrible... This morning... The turkey bacon had been re cooked and was hard as a rock .. as the manager just to take it off our bill... He said no it's all together... Ok well just refund our orders... Then get bill where everything is separate... So you Rather refund instead off just taking the old Bacon 🥓 off the ticket... Wow never again... 35.00 went right to IHOP on central express way... The best service plenty of waiters.. friendly employees... 6.00 Breakfast menu eggs pancakes, French toast bacon sausage etc... do good...

Denise M

I ordered La Madeleine’s through Uber Eats. They offered a “free” item due to the amount ordered. I accepted the “free” item but when I paid, they charged me for the item. When I tried to contact Uber Eats support, they claimed that it was just an authorization hold. They shouldn’t have authorized payment on a “free” item. Authorization holds last 3 to 4 business days typically so your “free” item is going to cost you for a few days. I will never again use Uber Eats to order from La Madeleine and I recommend that La Madeleine stop doing business with them.

MandyLeigh Owens

The soup we ordered was cold and the grilled cheese sandwich took forever to get to us and was hard as a rock so it couldn’t be eaten. The only thing good was the Carmel latte and the fruit punch that was in the fountain drinks. Would not recommend this location for anything. Go to Fort Worth, TX location. Spend $31 and we are still hungry.

Stephanie E

came here recently and ordered the French toast breakfast, and when it arrived the berries on top had visible mold on them. I returned the plate to the staff thinking they would remake it, but instead they brought back the same plate with the berries simply removed. That was really disappointing and pretty unsanitary, considering the moldy berries had already touched the food. They did give me a refund, but this is a major food safety concern and definitely needs to be addressed. I hope management looks into this, because this could have been a serious health hazard.

Zachary Garza

This establishment is an exercise in dysfunction. I am sure the original concept had potential, but nothing about the current operation suggests it is being executed with competence. The staff move with a mix of confusion and urgency as if no one has been properly trained or given clear direction. It is not just my experience either. In under an hour I watched multiple customers run into similar issues. One staff member is confused about her keys while the other is saying, “I was in the restroom I don’t know about any orders.” It would take significant restructuring to bring this place back to even a passable standard. As for the employee handling front facing concerns, her behavior was astonishingly unprofessional and showed a remarkable inability to de escalate or resolve even simple problems. Best of luck to whoever attempts to fix this.

Griselda Cervantes

I always come here and love the environment and the employees but tonight was horrible 😩 it makes me very upset that employees (Susana chubby Hispanic girl) had an attitude since I walked in, didn’t acknowledge me until literally 10 minutes later. She got my whole order wrong ended up paying for items she didn’t get and it was the first thing I asked for although she hard her nasty attitude 😩 I kept my cool on literally crushing her out and speaking with a manager. She needs to get a reality check by management ASAP! It’s simple if you dnt like your job find a new one dnt treat ppl wrong. I’m soo upset 😠. She truly is a horrible employee!

S Michelle

DO NOT GO TO THIS LOCATION!!!! Every and I do mean every…every time I try to order from here my order is wrong or missing items….. I dismissed the issue I had the first time, thinking, okay..we all make mistakes…but this time!! I can’t let this one go!!!! I ordered bon bon bacon and got regular bacon!!! Whomever is in the kitchen cooking needs to come out of the kitchen cause they don’t give a darn what they dish out…not only was this the incorrect bacon, it was cold, appeared to be uncooked, and didn’t look edible AT ALL!!! I wish I could load photos….LaMadeline on Mocking Bird at Central Expressway….you all got to do better!!! Lord knows I know it’s hard to find good workers these days, but my goodness, this right here, all you had to do was one thing…. There were do special requests….just Bon Bon Bacon, the caramelized bacon….I would have tried to eat this bacon but hell, it doesn’t even appear halfway edible, it looks raw and uncooked!!! Ridiculous!!!!!

Avery Huxley

Awful experience on the night of Saturday, March 15th. First the manager and another employee are standing behind the counter talking, both of whom look at me and then continue their conversation. I asked for help, and they got another woman from the kitchen area to take my order. This woman was incredibly rude, rolled her eyes at me while ordering, and had an awful attitude for the entire interaction. Food wise; the tomato basil soup was good, the Croque Monsieur was thin and slightly cold in the middle. Will most definitely never return to this location.