We waited 20mins to be seated.. we had Tobi as our server, she is really sweet, she was a lil busy but was able to attend our needs and made sure to check up on us .. food was really outstanding.. the biscuits was exceptional. we enjoyed everything, definitely coming back and ask for Tobi again.. 😘

I was very impressed by this location. It was not too crowded and the service was great. My food was hot and the catfish was perfection! I will return again!

Clint was a great server. He went above and beyond to help us. We never had to ask for anything he was always on time and very observant.

Had a great service from my server, Martin love his smile and his charisma and of course the way he treat us as his customers.. I will love to have him again as my server.

I love Red Lobster. It's a childhood thing.

Alicia gave THE best service ever. She made us smile and laugh. We got to enjoy the day thanks to her. She brightened everyone's day.

I’ve been coming here for many years and I must say they have made a whole 180. The staff was so attentive and friendly. My server was Hiban and he was absolutely on point. He was very attentive and made my visit great!!!

Our waitress Brittany was so awesome. Very friendly and attentive.

My wife and I recently went to the Red Lobster located at 603 N. Cockrell Hill Rd Duncanville, TX 75116-390, and we had the most amazing and wonderful experience! We were immediately greeted by friendly, smiling associates that made us feel so welcomed and appreciated. The restaurant and bathrooms were clean and smelled so fresh! Our orders were quickly taken, and the food was hot and absolutely delicious! My wife and I often dine at different Red Lobsters in the city where we live and through out the country when we travel. We have often enjoyed our experiences, but never have we enjoyed our experience at any location like this one! Simply said, it is the best Red Lobster we have ever dined at, and the service and entire experience is next level! Thank you to the GM Ms Aeidenk and her team for giving us such a wonderful, delightful, and unforgettable experience. Red Lobster is very fortunate to have Ms Aeidenk on the Team! Sincerely, Mark & Doylean B

Hiban was our server! He was attentive, courteous and we never had to ask for anything he was already on top of it! Service is a hard job but he did an amazing job! The food was also excellent!

I visited the restaurant and was helped by Kamren at the front, and she immediately made the experience feel smooth and welcoming. When the wait got a little busy, she took the time to really listen to what we needed and found a way to make it work. Without us even asking, she noticed we’d be more comfortable in a quieter area and adjusted the seating so we could relax and enjoy ourselves. She checked in with us while we waited and kept us updated, which made everything feel stress-free. Kamren really set the tone for a great visit.

We came to have our company Christmas dinner at your Duncanville location. Clint took very great care of us. He was very attentive, friendly and professional. This was my first time dinning at Red Lobster, I would definitely return for the food and service.

This is my first time eating at red lobster I know I’m late but the customer service was amazing the manager here is great she was great and helped me out a lot while I was ordering the food was not as great which I expected because there seafood is really plain and it needs more seasoning the biscuits were great the drinks were amazing

The waitress Tylia was amazing. She has great customer service. Our food was good . She made sure it was hot and correct. She was attentive to us . I would definitely come back. And sit in her section.

2022: came back for the MIL again this year! Service was great! I no longer need and I was pleasantly surprised that there were items on the menu that I could eat :-) I got a baked potato, fries, and crispy Brussels sprouts. A glass of red sangria and a biscuit was just what I needed! Our waitress was awesome! We will be back! *** We took my mother-in-law here for her birthday / mother-in-law dinner. Great service and even better food. We will definitely be back.

+2

Tonight my family and I visited Red Lobster and I am so elated to share my experience. Dominik was an outstanding waiter and truly made our experience at Red Lobster unforgettable. He was incredibly fast, efficient, and attentive without ever making us feel rushed. He went above and beyond to make sure everything was perfect, checked on us at the right moments, and handled every request with a positive attitude. His level of care and professionalism exceeded all my expectations, and I would absolutely ask for him again.

From the moment I entered your establishment, Justice & another young lady made us feel welcome. Our waiter Adonis was professional, proficient, helpful, kind and just a pleasure to be around. Before we could ask for more he kept us satisfied. People always report when service is bad & negative. I believe it’s even more important to report when service is great and positive. I also spoke with your assistant manager and the general manager to let them know. Of our great experience! Thanks in advance for receiving my review.

Clint was a fabulous server. Attentive fun and made our dining experience wonderful!! The food was delicious and so much I couldn't eat it all.

I wanted to give a big shout out to Essance!! (I don’t think I spelled her name right) ,but her energy was everything‼️😍 It was my auntie‘s 81 birthday and she sung happy birthday full of energy!!! She’s so welcoming and I love that about her!! Thank you for making my great auntie Smile Our waiter was so nice as well and got our food out in a timely fashion everything was on point!!! Thank yall again !!! 🥰

It was a delightful evening dining at Red Lobster. Having just finished work, I was very appreciative of the warm welcome we received for our night out. Our waitress, Ty, was exceptional in ensuring all our needs were met. The food was served fresh, hot, and delicious. Overall, we had a wonderful experience, and this location will certainly be our preferred choice for future dining.

Our host / server Clint is awesome! He is very nice and attentive to all our needs. I witnessed his interactions withe the other patrons, FLAWLESS!! Thank you for a wonderful experience.

My waiter Hiban was very attentive and courteous. Food was served hot, protionate and tasty! Its been awhile for this locations the service was great and professional.

I live in the area and happy this one wasn’t impacted by the shutdowns that happened earlier in the year. It’s one of the only restaurants to eat in here. Jacoby was our server and he was so kind and helpful. We told him we were in a hurry for lunch and he got us in and out. The place was clean and organized. I do wish it could get an uplift or upgrade to the building. I think more people in the area would eat here. I will for sure be back.

I placed a To-Go order and a young man with glasses assisted me. I think his name was Justice? He was very nice, professional, and answered all of my questions. He even provided me with Extra Napkins. Keep up the good work Justice :) and thank you

I visited the Duncanille location. The food was really good and the Manager on duty "Nana" was exceptional and very funny aswell as professional. It is safe to say I will be visiting again.

Diego was a great server and took care of us very well. He was very quick and attending and always made sure we had fresh biscuits and drinks , would definitely come back !

I visited this location on a Sunday afternoon. It wasn't crowded and service was phenomenal Adonis our server was outstanding!!!!! This young man was polite, attentive, great attitude. He kept the bread coming, drinks filled, and we never once had to ask. When we were finished and asked for the bill he even brought us drinks to go without asking. Kudos Adonis!!!!!!!! Thank you for making our dining experience great!

Our experience was great! Justice did an amazing job serving us when we arrived to pick up or order. He was courteous, attentive and accommodating. Thank you, Justice!! Merry Christmas!!!🎄

As soon as we walked in, we were greeted by the host. He was so friendly and professional. Our waiter, Nick C, was on point throughout our whole meal. He knew when drinks needed to be refilled without us asking for a new drink. He was so kind and professional, yet very funny and kept great conversation. We went at a perfect time, because we were seated right away. Definitely a great experience and will be back soon.

I ordered the Shrimp Scampi Linguine to go, & it was delicious! The food was fresh, filling, & fantastic! & a big shoutout to Justice who packaged my order, he was so kind & extremely attentive. I will definitely be returning to this location!!

Our waiter Derek was the best. He was attentive, on top of everything, and treated my family very well. The food was fantastic too. This was one of the best experiences at Red Lobster.

Oh my goodness!! I had the best experience I have ever had at Red Lobster! Clint was great and the food was delicious! I also watched him interact with other customers and his service was impeccable. I can’t wait to come back!!

Hiban gave us amazing service today ! He was very attentive and kind. The food was so delicious.

Best experience with wait staff ever. Alicia was fantastic. She made sure she got our order right and that we had everything we needed and wanted. She kept us smiling and enjoying our time. We’ll be coming back and asking for her.

Hiban has the best customer service. Very thorough and knowledgeable about the items on the menu. Has great manners and very friendly. Best server I have had so far here! Will be highly recommending him and requesting him as my server every time I come here.

I definitely will be coming back! The waitress here made me feel at home. She was so sweet and kind and got everything we needed. I think her name was Alicia, but we enjoyed our time there and will be coming back for the food and the good service! 🩷

I truly enjoy my visits to Red Lobster. The restaurant has the best bartender ever—Martin! He makes exceptional drinks and always knows how to elevate the experience. During my last visit, he introduced me to the perfect cheese stick combo, which was absolutely delicious. Martin’s friendly personality, great recommendations, and expert bartending keep me coming back.

Diego is that the bar. He always keeps it clean, nice convo, and he is sweetheart . He is always on his toes

Came to the restaurant to pick up a Uber order. A beautiful young lady by the name of Essence had the biggest smile on her face. Was so welcoming, sweet, and courteous that I felt I just needed to tip her. She refused even though her warm spirit should definitely be credited. Life is hard and to know there is still some people out there who knows that being nice goes a long way, I was grateful. Customer Service is very important and she does a great job. Even went out her way to bring the order out to me which she didn't have to do. God Bless you young lady. Red lobster is lucky to have you.

On This Day We Had An Awesome Time ..There Was Barely Anyone There.. So We Had No Wait Time..

+6

I came in today around 5pm and was greeted immediately by the host! I believe her name was kamren with a ginger ponytail. She was so so sweet to me and my family and got us seated as soon as possible. Honestly she was amazing, even the food and service i had! 10/10

Absolutely delicious! Everything was fresh, and our waitress was awesome.

Aeiden the GM was absolutely phenomenal helped me out in a punch came in while it was cold. She was in a lunch rush. It was more than accommodating. I appreciate the service here at this location so much and will definitely be back. Thank you to her and her staff.

Thanks to Hiban he was very kind and nice excellent service. His attitude was on point a good server. Food was awesome the wait time was not long even though we made reservation. Hiban is a keeper. You need good servers like him.

My son wanted to eat at Red Lobster for his Birthday. 🎂 On Sunday it was crowded but not too crowd. The employees were very nice. Waiters were polite and never left us unattended "meaning" They would come to see if everything was alright..example "did we need anything else"...The staff came out with big smiles and good spirits and sung happy Birthday to him. They give you 2 scoops of ice cream with chocolate swirl for someone birthday. Lobster Fest is very good as well. As well as the seafood pizza. Our visit was very pleasant and enjoyable. Our food was delicious ..😋

+6

We had an absolutely wonderful dining experience at Red Lobster on Cockrell Hill in Duncanville! From the moment we walked in, the atmosphere was warm, inviting, and full of positive energy. The food was fresh, flavorful, and beautifully presented — every bite was a reminder of why this spot is such a staple in the community. A very special shoutout to our server, Eli, who truly made our visit exceptional. He was attentive, friendly, and professional from start to finish. Eli anticipated our needs before we even had to ask, made great menu suggestions, and ensured our table was taken care of with genuine care and a smile. His customer service was top tier and made us feel like valued guests rather than just customers. If you’re looking for great food, an inviting atmosphere, and outstanding service, Red Lobster is definitely the place to be. We will absolutely be back — and we’ll be asking for Eli!

Mary Collins

We had great service from Jak and Hiban gave us plenty of time to choose what food we wanted, and gave us consistent refills. What friendly, warm, and kind service and atmosphere. I would definately come back for all of the above the food, service, and atmosphere was fun. Thank you all Red Lobster staff.

Felicia Crump

Our server Gail was amazing!! She’s always pleasant and courteous to us! She always have a pleasant smile. We enjoyed our experience and informed the GM as well. She was very pleasant as well!

fayne reyes

Clint thank you so much you are SUPER SWEET you have AMAZING customer service such a great vibe! & Food was amazing highly recommend this location.

Lexi Rodriguez

The food was great and Clint our server was amazing ! Will definitely come again !

Nireta

Martin, the bartender during my visit, delivered outstanding service with a cheerful, upbeat, and genuinely welcoming personality. He expertly crafted delicious cocktails and went above and beyond by offering creative suggestions that reinvented classic appetizers in a fresh and exciting way. His attentiveness, knowledge, and enthusiasm truly enhanced the overall dining experience and made my visit especially memorable.

Joseph Mayfield

The experience was great! I was seated quickly with my wife as soon as i came in the place. The food was very good and even the service. The host was great! Good communication and even hospitality. She even offered to get our drinks for us. Thats what we need around here more! 10/10 for me. I was sold soon as i walked in.

Melissa Augustine

We had a wonderful experience! The food was delicious. Our waiter Hiban was truly helpful with the menu and patient.

Rushann Wilcoxson

Our waitress Ms.Gale was the best! Hats off to the chef! The best we have had in along time. Food was hot, full of flavor and came out on time. Thank you Gale we will be back.

Jazmine Zhanne

Tylia was exceptionally generous. She was so attentive to me and my family. Even tho they were busy she still gave her utmost. We had a big group and she was able to accommodate all of us effortlessly. Always ask for Ty she’s so professional and gracious compared to others. Her customer care made the night.

Kormikal McMullen

I visited the restaurant and had the chance to interact with Kavia, the supervisor, and she truly made a difference in the experience. She noticed a small mix-up with our order and handled it calmly and efficiently, making sure everything was corrected without any hassle. Beyond just fixing the issue, she checked in with us personally to make sure we were happy and even offered helpful suggestions that made our meal more enjoyable. Kavia’s professionalism and attentiveness really stood out and made the visit feel seamless and welcoming.

Lakesa Mace

The food was absolutely delicious—everything was seasoned perfectly and full of flavor. Our waitress was amazing! She was so attentive that we rarely had to ask for anything; she already had everything we needed on the table. Excellent service and a great dining experience overall.

Sam Martin

We came when it was quiet. Our waiter memorized our large order with many customizations. He was an amazing waiter! The food was delicious. We all left very happy.

Lo Sheriow

We stopped in around 2:30 PM on a weekday for some food and drinks, and the timing couldn’t have been better! It wasn’t crowded yet, so everything came out fast and fresh. Essence and Nancy took care of us, and they were both fantastic. Essence was upbeat, super friendly, and incredibly helpful. Nancy was laid-back, welcoming, and made some seriously good drinks. I ordered the shrimp scampi Alfredo, cheddar biscuits, and stuffed crab mushrooms — everything was hot, flavorful, and delicious. We had such a great experience and were glad we came when we did because it started getting busy just as we were leaving. Definitely coming back!

Great staff, food was great...love those lobster rolls, salad was fresh and atmosphere was nice

Great staff, food was great...love those lobster rolls, salad was fresh and atmosphere was nice

Great staff, food was great...love those lobster rolls, salad was fresh and atmosphere was nice

Great staff, food was great...love those lobster rolls, salad was fresh and atmosphere was nice

great customer service, thank you Madison she did a really great job food was delicious

great customer service, thank you Madison she did a really great job food was delicious

Great staff and service. Go see Charles or Adonnis. You will have a great server and great experience. Thank God, Aaron is back as GM. The manager ensures the restaurant is clean and food comes to …

Today was my mom's 82nd birthday. She has cognitive issues and mobility issues. \nI just wanna say that the employees at this location made everything tonight just wonderful!!! red lobster is my …

I made a to go order, and Ro had the best service. She greeted me with a warm welcome, and amazing smile. She had a great personality too. Thanks Ro for making my experience great.

I made a to go order, and Ro had the best service. She greeted me with a warm welcome, and amazing smile. She had a great personality too. Thanks Ro for making my experience great.

Front desk service was not good. No one to greet you and waited at least 10 minutes before someone came to the front, after a customer complained. However, the food was exceptional. Everything came…

Front desk service was not good. No one to greet you and waited at least 10 minutes before someone came to the front, after a customer complained. However, the food was exceptional. Everything came…

Front desk service was not good. No one to greet you and waited at least 10 minutes before someone came to the front, after a customer complained. However, the food was exceptional. Everything came…

Service was fine. Pricey was as expected. Food was very good. Fresh seafood! The next visit a year later, server was nice but not attentive.

+1

Bartender Clint was awsome! Awsome personality and super fast and responsive! Keep hiring guys like that and I'll become a regular.

My food was good. Catfish was very good, fresh & fried perfectly. Nice staff. I went on Christmas Day. Biscuits were good as usual with Red Lobster.

This location is an older one and it shows. From holes in the ceiling to the old ash trays in the bathroom stall lol. I thought with the new ceo takeover the locations would get done uplifting. The food took about an hour to come out for a party of 5. The drinks were good. I got the margarita flight and it was tasty. For food I ordered lobster since it was the lobster fest. It was the expected taste. The biscuits were still so yummy. The waitress was nice.

+4

Our server, Gayle, should be promoted to a Customer Service Training Director. She is what industry needs in the terms of customer service. She was thoughtful, attentive, intuitive. She had us trying new things while still giving us what we wanted. Overall a great service provider.

TL Connection

Gayle was very attentive and provided exceptional customer service. We were provided with options and she even made suggestions that would be a better value for purchase. I was really pleased with the customer service for sure. The portions seem to be slightly smaller than I last remembered and the salad dressing was not what I expected, perhaps it's just been a long time. Overall the experience was good and I would recommend this location and specifically Ms. Gayle as the chosen server. Thanks

Go somewhere else! The servers and hostess were pleasant but the food was TERRIBLE! I ordered roasted mussels in white wine sauce and the mussels you could tell were frozen because they tasted li…

My wife and I were there on Friday around 7pm. The fact that it wasn't busy at that time should have told me something. We waited almost twenty minutes in a dirty dining room before we were greeted…

Cross-contamination. We both got GI flushed out. Food was good..wasn't like the 1990's Red Lobster when the Duncanville building was nice and clean and the food was way-more generous portion...with…

The staff were all nice and helpful without being obsequious. Very pleasant. We hadn't seen our friends in years so it took us a while getting around to order but the waiter was very nice about it. …

I was seated immediately but waited 10 mins before waiter came to take our drink order and bring out the bread. Waitstaff finally came out but once the food was served, she never came back to check on us about refills or anything else until when we were done. Food was good but service could have been better.

Trying to recapture a date night of my husband and I had 6 years ago they did not comply. I felt nervous the whole time and had to wait to be greeted. The server wasn't horrible but he only offered water instead of seeing if wanted anything else while the water cup smelled like dog breath. I did get excited when my food and drink came out which caused me to calm down but my husband's food was cooked hard. Even though nothing as been going well for me the way I would like I am still able to think about why God and my mom were important to me and freedom to run. Wanting to shoot my movie or have something animated seems to put on pause as well... Not able to see Arkansas Fam or neices and nephews like that either.

I only gave the food 3 stars because they were out of a couple of things that we asked for to go along with our food. How can you be out of tartar sauce? It's a restaurant- make some! My kids even make their own tartar sauce. We had to wait a bit to get crab cracking utensils. My son tried cutting his open. Lol. Charles was great and did his best to make it dining special. Thanks

I have heard rave reviews about this restaurant. I would say that the food is “decent” but nothing to brag about. The cheesy pasta was okay but had better at similar places. My order was incorrect when presented and the waiter was not attentive. The silver lining was the biscuits,they were very tasty! Overall,I’m not ruling out me returning but not in a rush either.

The food was mediocre and the waitress we had was really bad. First off we set and waited for a good while after being seated to even see a waiter/waitress to get drink order finally we got drink order and our biscuits with no plates had to eat our biscuits off of a napkin, took awhile to get drinks and by the time we did get drinks we ordered our food right then. There was one other couple in the section we were in, she finally brought there food and never checked up to ask us did we need anything etc, husband finished his margarita and was waiting for waitress to come check on us NOPE I finally got up and went to the bar to get him another one our waitress came out of kitchen or wherever and seen me,she came around and asked what I needed I said I got it she said ok I will grabbed yalls food then, ive already gone back to our table an waited a few more mins or so before our food was brought out, asked if we needed anything else and that was it...other couple made a comment to us "guess this is serve yourself day", husband needed red sauce I needed more tea, we didn't see her till it was time for the check THEN she wants to ask do yall need anything else. It was all we could do to keep from loosing it on her. Needless to say service really sucked !!!!!! There are WAY better places to eat and get better service!!!! Don't recommend this place at all !!!

Our server Jacobi seemed more interested in the phone call he was having over taking care of me and my daughter. he didn't come directly to the table while talking on his phone but we noticed him leaving the kitchen setting his phone down by the front where the table seater was. if we were to ask for a refill on water from him it was brought to us however our appetizers our food and our bar drinks were delivered by the bartender Cliff. we left Red Lobster previously because of how bad the service was but recently the service has been getting a lot better however we were not shown that tonight.

We visited Red Lobster for the majority of my life, but when food fell off we stop going. We had the Flounder platter, another with popcorn shrimp and scampi and the shrimp and sausage jambalaya. The amount of food was unmatched the flounder had no taste. The rice was hard, but service was great from when we stepped in and was greeted to our server Hiban table 16. I'm gonna try the boil and bags when we and if he go back. We were disappointed but could have been an off day.

Teresa Brantley

They had only been open 30 mins, we were the 1st customers of the day. The place was pretty clean. Service was pretty good. BUT, this red lobster is just like everyone I've ever eaten at, the snow crab is NEVER brought to the table hot, it's always Cold!!! What's up with that?? The biscuits are usually a customers favorite but this time they were small little rocks, maybe because it was the 1st batch?

Arrived as a table of two and we were seated relatively quickly but proceeded to wait at a booth for over 20 minutes without water or silverware. lobster bisque came cold like it had been sitting o…

Arrived as a table of two and we were seated relatively quickly but proceeded to wait at a booth for over 20 minutes without water or silverware. Lobster bisque came cold like it had been sitting o…

We frequent often and their wait time for food is longer than the average restaurant these days, but this particular day it was HORRIBLE!!!! But once I asked for the Manager Haley Mota explained they…

We frequent often and their wait time for food is longer than the average restaurant these days, but this particular day it was HORRIBLE!!!! But once I asked for the Manager Haley Mota explained th…

We frequent often and their wait time for food is longer than the average restaurant these days, but this particular day it was HORRIBLE!!!! But once I asked for the Manager Haley Mota explained …

We visited for happy hour, but unfortunately, lemon drops weren’t included on the happy hour menu. I should’ve checked beforehand before ordering my favorite drink—I’m just not a margarita fan. The steak and lobster were okay, but next time I’ll stick to the happy hour food options. The service, however, was exceptional.

Good was really good until my husband started noticing that, his linguini was too chewy and when he pulled it out that’s when we found out that they served him linguini with a pinch of rubber band. Disgusting! First and last time in this place.

Service was extremely slow. Overhead the waiters arguing over who will serve out table. Had to ask for biscuits twice before getting them. When the food came out they didn’t even where to take it I just so happen to over here our table food and told them it was ours. Never got checked in for refills on drinks. Food was good but the service was just terrible sadly

Red Lobster has changed so much that they have left the flavor off the food. The biscuits have no cheddar or bay, it's just a biscuit. The Ranch Dressing is even different. Idk. But my server was excellent!!! Ms. Yolanda was superior, she made the bad food tolerable because her service was top tier.

This red lobster has a wonderful server named Zinnia. She recommended great options and was extremely kind. Now this restaurant needs to get it together, nothing was in stock.. not a margarita, lobster boil was out, and most of the beer on the menu was out!!! Come on y’all!!! I love Red Lobster but this location needs an upgrade immediately!!!! Thanks

Clint was amazing he came from behind the bar cause I did not like my drink. He made me another drink that was delicious. He bought me bread and ranch.At the end he also bought me boxes and bread to go. Cause My waiter Jukobe said there was no more. JUKOBE suck AS A WAITER I didn't see him dang near the whole time I was there. It took forever to get bread. HE HAD AN ATTITUDE EVERTIME WE ASKED FOR ANYTHING. It was my birthday but it sure didn't feel like it.

Paul Ladd

Update at the end.Arrived at this location on a rainy day. I was greeted upon entry. The hostess was polite! They have stepped up the food! I had shrimp and my wife had chicken Alfredo!! The shrimp was fresh and seasoned to perfection! Of course we had the cheddar baked biscuits! They were fresh and warm! My server was very nice and attentive . Their service at this location was second to none. I enjoyed it and will return. Keep up the good work Red lobster! This is much better than my last visit about 5 years ago. 1-3-26. What happened to your food! My wife's Chicken pasta was overcooked. Very soggy. You'll need to step it up! Last year you were on point. Maybe make sure the team at the entry are greeting customers as they enter. This makes a big difference with service. The manager Nana did come over and apologized and offered to make it right. We will revisit in the future.

+13

I came in at a decent time around 8 and even with it barely having people there it took forever for me to be attended too and seated. It also took an additional long time for my server to come and …

So let's start with the Greeting on 7/19/25 around 9:15/30. We we're greeted with the Most Unpleasant Young Lady (Kinda Tall with Red & Black Long Dreads) I've yet to see at this already Dwindling Es…

The absolute worst service food order took an hour and 20 minutes and it was not even right

Unfortunately, red lobster is no longer the seafood restaurant it used to be. The food lacks present appeal, and it does not taste good. The customer service was great, but the ambience of the buil…

Unfortunately, red lobster is no longer the seafood restaurant it used to be. The food lacks present appeal, and it does not taste good. The customer service was great, but the ambience of the bu…

Unfortunately, red lobster is no longer the seafood restaurant it used to be. The food lacks present appeal, and it does not taste good. The customer service was great, but the ambience of the buil…

After listening to an employee loudly cussing out someone on the phone....our waitress was very nice but the level of service e is extremely poor. Order food "salmon New Orleans" they out of sauce,…

Terrible service hostess wearing a do rag seriously over 20 minutes to be acknowledged for water. Terrible service

Don't go to Red Lobster in Duncanville...We ordered endless shrimp and we only got 1 serving. The waitress was very slow and no communication on her part about our food.Why pay $25.00 for endles…

Not like any other I’ve been to. There was a review from 2019 on here that could well have been mine in 2023….”graveyard,” “waited 10 min to be greeted, etc.” I left after standing unnoticed for a…

My wife and I ate there at lunch on 4/18/21. The wall next to our table was dirty and had ants crawling on it; the kitchen was VERY SLOW and when our food came, they sent out the wrong order for me…

The 1 star is for our server. He was great...I don't remember his name but he had dreads and a good smile. Anyway, the food was delicious, no complaints with the taste or presentation. But I hate flies. I hate them even more when they are trying to eat with me. Pet Peeve Numero Uno: Flys & Nats are a huge turn off!! Lastly, both my daughter & I had very upset stomachs after eating here. I'm not saying it was the food but I'm not saying it wasn't. Probably won't be visiting this location (Cockrell Hill) anytime soon.

+3

On 10/26/25 At 7:30pm I ordered a side of creamy lobster mashed potatoes to-go. I picked up my order and noticed that the sauce was very slim compared to the size of the mashed potatoes. I asked could I get some more put on top cause it’s barely any on top and he stated “we can’t because that was the last one. We had to make yours from scratch”. I nodded and walked out. They didn’t even attempt to make my order fulfilling. I don’t know how to get in touch with corporate but I would appreciate if I could. Revision: The Manager Here Was Amazing, He Immediately Fixed My Order Without Hesitation. I Appreciate His Efforts In Making Sure I Was Completely Satisfied.

Food was mediocre at best, the service was barely passable. Cheddar biscuits weren’t ready until halfway through the meal, waiter ignored our table as he walked by several times.

I came to pick up a simple takeout order and the level of disorganization at this Red Lobster was unreal. When I walked in, a younger man greeted me and asked about my order. Cool. But then a woman named Angie came to the front and literally just stood there staring at me looking completely lost. No greeting. No confirmation. No “give me one moment.” Nothing. She just twirled her hair and fanned herself like she was too hot to function instead of actually helping a waiting customer. Meanwhile, it was obvious the staff is stretched thin you’ve got employees trying to play runner, busboy, and host all at the same time. That’s not their fault, that’s management. This place clearly needs proper staffing and leadership because the front-of-house experience is chaotic and unprofessional. If you’re going to offer takeout, at least have someone up front who looks like they know what’s going on. Standing around looking confused while customers wait is not it. Do better.

When we arrived it was not very busy. We immediately had to wait for the biscuits which of course Red Lobster is known for. The waiter said they had some more about to be ready but because they're to go orders were so abundant that's why they were out. Seems to me they should also take care of the customers that are actually eating there instead of waiting on the to go orders first. We finally got our iced tea we asked for and we also mentioned please bring some butter when he does bring the biscuits. He finally brought an order of biscuits but of course no butter. It took a long time to get the food as again I stated it was not very busy at that time. By this by this time we again mentioned could he bring some butter with some more biscuits while we were waiting. Again he said they were out and he would bring them as soon as he could. I don't have his name but he was a short Hispanic with red suspenders. Our order called for popcorn shrimp but we asked if he substitute actual shrimp instead and he said he would check. When he brought the food he did bring shrimp and so we thought everything was fine. Turns out we got charged for an order of shrimp $9. We didn't even realize till after we left that we also did not receive our second side which was an order of broccoli. We don't eat out very much especially at restaurants that cost quite a bit and it's very disappointing to get service like this at what we consider a pretty nice restaurant. Very disappointed.

Very disappointed. My mother and I went out on a rare treat because she does not get out much due to her age. Food was overpriced and quality was not good. We spend over $100 at lunch and had the lobster tail remade and still was undercooked and texture off. Out of fear of getting sick neither ate it and well as you know is the most expensive part of the meal. I also had a shrimp linguine, and it had no flavor (salt and pepper did not help). The Lobster Dip was delicious and the cheddar biscuits. We were greeted as we walked in and our waitress was nice. We have been going there since they opened years ago and have gone down hill. This was a reminder why we stopped going.

Corey Cole

This is quite possibly the worst dining experience I have had in my entire life, and that's saying a lot. We are now one hour and twelve minutes after arrival and still waiting to see our waiter for water refills and my wife's missing drink. But I'm ahead of myself. We called in a party of 10 for 2:30. When we arrived, they said our table was ready and we were led back to a party of 12 sitting at our table. Luckily four of ours cancelled, so we said we'd take. Smaller table. They seated us at a wobbly broken leg table and we proceeded to wait 25 minutes for anyone to acknowledge us let alone take our order. Seeing a pattern, we ordered drinks AND food at the same time. Now, 40 minutes later, our water is empty, and we have no food and never got napkins or utensils. The manager, Stephanie came to check on another table and stopped by ours. At this point, we'll see if her solution to add an "assistant" to this area will help anything.

Jackie Thompson

Made an 8pm reservation for me and my daughter, arrived early, still waited almost an hour while walk-ins got seated first. Ordered a seafood boil with shrimp + bairdi crab legs, got snow crab instead because the cook “thought it was too expensive” for me. Order came with no seasoning, shrimp tasted undercooked, and the whole boil was bland and nothing like the ads. Only the crab legs were edible. My daughter’s mac and cheese was just “okay.” This was the worst Red Lobster experience I’ve had—Mesquite location is the only one worth visiting. Wasted my gift card here. Will never return.

Jackie Stokes

We ordered the new crab boil, and they served it to me in a plate with no bag to mix it up. The food had no seasoning on it, and the potatoes were not done very hard. My waitress was very nice, but the other employees were rude, we overhead no waiter fussing at the hostess about sitting to many people in his area. He stated that he already had 8 tables and do not sit anyone else in his area and to sit them at the bar. He was very rude to the young man and just had people sitting around waiting to be seated.

Elizabeth

Genuinely one of the worst experiences at a restaurant. The place itself was not terrible and the food was not worth the price but it was good food. However, the service was terrible from beginning to end. We went in during the happy hour and the menu clearly stated the drinks price and appetizers discount for the order. I showed the menu to the waiter, Apostle, and asked if it was correct and he just shrugged. I went ahead and ordered it and he walked away without taking drink orders for anyone else at the table including my friend and small child. When he brought my water, my friend had to ask for a drink before the server walked off again. The drinks were amazing, I loved the margaritas! The mozzarella sticks were also really good! However, once we ordered the mariners boil and waited a while (the margaritas helped past the time) then he brought us the wrong boil. Then we waited 10 minutes for him to come back to check on us to finally tell him we had the wrong order and his mood dropped drastically and then we waited even longer for the right order (we were just trying to have a good time). The food was okay, but not worth $40 each boil. He was so upset with us that he made a point to avoid our table and we waited 30 minutes to get napkins since we didn’t want to bother other waitresses working. He also failed to take up empty drinks and plates even after we had already been there an hour. Then the bill finally came and he did not charge us correctly for the happy hour items. He finally decided to ask a manager about the drinks after I asked about the receipt. The margaritas and mozzarella sticks were amazing but the waiter ruined our experience and ruined Red Lobster for me.