Sandra

Against my better judgment, I stopped here today for a hot citrus tea (xtra honey and peppermint and a blest sandwich. Surprisingly, the customer service was decent this time. However my intuition said something was off. I paid and did not leave a tip, which I usually do depending on previous service experience. I saw the cashier look to see if I left a tip this time and she proceeded with “your drink will be up shortly”. I watched the barista take my drink away out of frame and come back to hand it off to cashier with a brief exchange. I got my drink with just water and tea bags. No xtra peppermint or xtra honey no lemonade NOTHING, although I specifically ordered xtra and saw it on the screen. I stood at the window for a correction, the barista watched me sitting there at the window and did absolutely nothing, she looked back at me 3x with a confused look. I left so I wouldn’t be late for work and tried calling 2x to no avail. I want what I ordered and paid for! If this seems far fetched, watch the cameras to see that this happened just as I stated! I’m sick of this place and the lack of accountability and customer care!

Janis Ramirez

The store manager is RUDE! No customer service at all. Called to see about a release item I am looking for and she gave me the worse saying she’s not sure and has no idea. Be for real, the release is tomorrow, I’m not asking you to hold anything for me, I simply would like to know if you’ll have the specific item tomorrow. I usually stop here for coffee in the mornings and the staff is very nice. The store manager needs some training in customer service because her attitude is very ugly!

Lauren Graybiel

I understand being busy. But when you have 7 people working and 2 standing around talk and ignoring guest at your register...thats bad business. Not one of the 7 people working acknowledged us. Even though they met our gazes and kept going about servicing the drive through. Not one said hey just a minute be right with you. Nor did anyone bother to say "hey someone has been standing at the register" I wait 10 minutes. 10 minutes no acknowledgement. I would have e ordered on your app, but honestly. Not worth the time...

Robert Anderson

Im not sure whats going on i frequent this location the last 3 years and about a month ago they got new staff. The cafe is always backed up or they tell you the cafe is closed they only have drive thru. Big inconvenience for people like me who work very close. There is a heavy set Caucasian women with a lot of tattoos who i watch be rude to paying customers everyday no smile no anything. It makes you not want to go but of course we need our coffee. They are also always out of a lot of products lately. I miss the old crew

Jason M Holman

I waited 25 minutes for a coffee I mobile ordered. There wasn’t even a line in drive thru. There were 9 employees behind the counter…..I don’t understand? UPDATE : 7/26/25: All these people behind the counter and I still waited 22 minutes for ANOTHER mobile order. What’s happening at this location? Is it poor management? I have a Starbucks every day and this is by far the worst location for wait times and professionalism. 9/18/25. Another terrible experience. This is the most consistently terrible Starbucks I have ever been to. This has to be a management issue. I wanted more than 20 minutes again today after I placed a mobile order. I had to go to the counter and ask where my coffee was. Oh it’s in the drive thru line. WHY? Anyone who wants good fast service, go down the street to the Kroger store. That Starbucks is always super fast. And they only have ONE person usually working at a time. This place had very little people in the lobby and TWO cars in the drive thru when I pulled up. Maybe I should start going thru the drive thru and holding the line up, maybe that will get my drink faster. Seconds thought, it’s not worth the aggravation to always get lousy service. They should all be embarrassed. I’m extremely disappointed with this particular location.

Maggie Ho

This iced shaken brown sugar espresso had no flavor and was practically watered down. It didn't really taste like much. I ordered it ahead on the app, and it was quickly made and already done when I got there. This is what I get for revisiting Starbucks :(

Lee S

If only I could give this location 0 stars. 1 will have to do. As I entered this store, I was hit with an evil energy. I have never felt so unsettled. I am sure that there is a curse placed upon the foundation of this Starbucks.

Antyta

I order same drink different Starbuck this one green one is taste very bitter I ask is something wrong they say is like that .... is my first time and last time I will go

ANGEL CYRUZ

Updated-1st June Since when they started adding whip cream at the bottom of the cup for frappes . Look in the picture the frappe was not at the right quantity. Can I get the exact like to forward these reviews of mine so that they better work on there mistakes and stop spoiling the image of Starbucks because posting here don’t help. I asked very Light Ice in My Oleato Shaken Espresso but still it wasn’t. Check the picture. The ice just makes the beverage watery and they stop taking cash after 7:00 because they have to count the cash at the end . I mean really? Is that’s how supposed to be ? 😨This place is really unhygienic and the machines are also not cleaned up well I can literally see how much careless are they regarding cleanliness. I am so scared if the machines have not been clean it’s risky for public health because they might have insects or bugs as well as in the cooler where they keep croissants 🥐 and stuffs.

davd jacob

Came here again a year later. Same deal except 45 mins wait time and a pissy staff. Surely makes for a enjoyable experience. NO STARS Same Starbucks as any other Starbucks except you need to alot 30 mins to get your order! If not you will be late to whatever you have to do. Used to like coming here, now it's a drag every time.