Benjamin Wilford

"If confusion was a sandwich, this place nailed it." Me and my two brothers strolled into Schlotzsky’s on a Thursday, hungry enough to eat the front door. Soon as we walk in, the lady behind the counter hollers: “Welcome to McDonald’s!” We all paused like… huh? Then she goes, “Oh wait, I mean Schlotzsky’s. Sorry, I just started.” Bless her heart—she was tryin’ her best, but we weren’t real sure where we were anymore. I checked the door again just to be safe. I said, “We’ll take three GIANT Bacon Beef Smoked Cheesies,” and she looked me dead in the eyes and asked, “Do you want the giant size?” Ma’am. I’m a grown man wearin’ work boots and a Whataburger hat. Of course I want the giant. Total came out to $66, which is more than I paid for my first truck. But hey, we were committed now. We got our sweet teas, grabbed a booth, and waited. Food came out in five minutes. We were impressed… until we realized why it was so fast. I took one big bite of my sandwich, and my brother squints at it and goes, “Uh… where’s the beef?” Y’all. I opened it up and it was just cheese. No bacon. No beef. No meat. Just two buns huggin’ some sadness. So I walk it back up there and say real polite-like, “Hey, I think mine’s missin’ the whole point of the sandwich.” She looked horrified and scurried off, then comes back out and says with a straight face: “The chef in the back declares it National Vegetarian Day.” I stared at her like she just told me the moon was made of ranch dressing. But I smiled and nodded, and she gave me a new one with the meat back in it like God intended. Meanwhile, my other brother was sittin’ across the table lookin’ like he just swallowed a tumbleweed. His sandwich had no sauce on it. And I ain’t talkin’ “light on sauce,” I mean not a single drip. It was drier than a mouthful of cotton balls in a dust storm. He was chewin’ through that thing like a man on a mission—with tears in his eyes and nothing but bread and beef in his soul. We laughed so hard we nearly choked. One of us almost did. All in all, it was a rollercoaster of confusion, meat mishaps, and unexpected holidays. Would I come back? Absolutely. Do I know what restaurant I was in? Not entirely. Best McSchlotzsky’s in town. 10/10. Would celebrate Vegetarian Day again if it comes with bacon.

Dario Galvan

I like this chain but the one here is Gilmer is crap especially if you do not dine in!! I have had several orders placed and picked up and something is always either missing or wrong! My hot sandwich is cold or not what I asked for it’s like a surprise in abag

Amber

This is the second time I have had to wait a while for my order. First time this week I waited over 25 min in the drive thru and ended up leaving due to needing to get back to work. Ordered online today so I didn’t have to wait and it took them over 40 min to get my order ready. Not one person that worked there acknowledged that I was waiting or asked me if they could help me. As I was waiting on my online order at the mobile pick up spot, people who had come in after I got there, ordered and received their food before I did. The wait time has increased drastically over the past couple of months.

Amber S.

Ugh. Today was terrible. Ordered kids meals. Was told by the person that whoever made the cookies did a terrible job and that they were terrible. He offered me brownies instead. Ordered a kids pepperoni pizza meal. When they brought it out it was a cheese pizza. Was given cups for drinks. The coke was completely out at the machine. The guy shrugged his shoulders and said it’s always breaking. I ordered a medium original and a kids grilled cheese. Both of which there was something wrong with the bread. It’s not the usual. The guy brought it out and before I saw the food started apologizing for the bread. He said the cook blamed it on the oven. But it was over cooked and looked like maybe it didn’t rise correctly or something. The sandwich looked like it was made with 2 sad bottom pieces that were over cooked. The buns were hard. ALL the tables were nasty. We had to sit at the one that was the least dirty. 🥴 There some sticky crap that is spilled from the front counter all the way towards the door and around d towards a trash can and back. The whole floor is sticky. I was also told there’s no military discount while a customer behind me told him that there is a discount here just that the manager has to override it. But wasn’t offered that Everything about this visit was negative and not sure I’d return to this location.

Sam Mercer III

About a year ago I posted a review that never got a reply. It was about the run down condition of the restaurant. Wallpaper was coming off the walls. The place was dirty. The drink area, nasty. I just wondered if any repairs and clean up ever happened. We like the food there, but with the dining area looking so shabby, we weren't comfortable eating there. We didn't see the kitchen area so we were concerned about food safety. We would like to eat there if it was clean and decent looking.

+6

Courtney Burgin

I went in and ordered at 12:17. I was handed my chips and cup. The coke and all coke products were out, ice was everywhere on the floor. The guy behind the counter said it's been broke forever and the replacement machine has been in the back for months and he doesn't know why the new one hasn't been put in yet. Several people came in, ordered and got their food and I'm still waiting on my sandwich. Finally at 12:38, 21 minutes later I asked about it. Someone in the back yelled it was put in as a phone order. I got it and left. I understand being busy but the front guy made eye contact with me several times in that 20 minute span as I was awkwardly standing at the counter and never asked how he could help me.

Annette Wells

I cant rate their food because we ended up leaving before ordering. We waited around for almost 10 minutes and no one ever came to the front to take our order or even acknowledge the fact we were there. If that's the kind of service you offer, I won't be going back. Someone could have come in and stole something and no one would have known.

Yelena Debenedetto

I ordered my meal 30 minutes ago. There was only 1 person ahead of me and 2 cars in drive way. Still waiting...no opinion about the food, but service is BAD

Raven whitehorse

Ordered a pizza tonight after 5 says pizza 5.00 add coke and salad 4.99 got to the window tried to charge me full price .when I said after 5 the kid said oh yeah fixed that but then asked about coke and salad deal . He said he didn't know how to fix that so asked the Mgr. Basically called me a lair said the sign doesn't say that ! Idk does it !

Miles Stewart

I got my usual tomato and basil soup with a kids grilled cheese, the recipie has been changed and now it went from creamy and delightful to watery and burnt. The recipie change was a horrible decision and I had been ordering this regularly so to get this without warning makes me sad. The service has always been lovely but I most likely will not be ordering from this location again..