Chipotle

Dalton Remington

Just went to chipotle today...first time experience (originally from texas ) i was greeted by a great customer staff and the burrito engineer , i think her name was jasmine or Julianna, loaded my bowl, 10/10 wld recommend

Usually I get ignored when I have a pickup. They don't say hi or tell you they'll be right with you. There is a pickup shelf but they don't use it so it's just me awkwardly standing there until someone eventually acknowledges me.

This location is a bit smaller than most Chipotles, but the staff is friendly and efficient. You won't be disappointed.

Chris Monroe

This location is a bit smaller than most Chipotles, but the staff is friendly and efficient. You won't be disappointed.

Serena Idolor

Usually I get ignored when I have a pickup. They don't say hi or tell you they'll be right with you. There is a pickup shelf but they don't use it so it's just me awkwardly standing there until someone eventually acknowledges me.

Came here at like lunch rush. The speed was pretty slow for whatever reason; waited about 15 to 20 minutes before it was my turn. Thankfully, was not in a huge rush myself. The guy who made my burrito seemed to be spaced out a bit when I noticed my burrito looked like it was gonna explode with how much of each ingredient I asked for into it, especially the rice, which I don't mind, but that was a LOT compared to other branches I've been too. Also, not sure if it was the beans or the meat, but one of them had way too much salt. Otherwise, food was decent enough for my burrito fix XD

Went to get dinner on Thursday night,4:30pm, Left 6pm, Was Unbelievable line was longgggggg, wayyyyy to longggggg cuz of special offer they had for dodgers fan. I Saw 👀 many people walked out also. If they know they shall be busy management should had put more employee's to help out and speed up the service. Unfortunately staff are not friendly at all, they missed up my friend's order, 😕 😢 food came out wrong, and she over charged me.

Zeri Mirzadehjoon

Went to get dinner on Thursday night,4:30pm, Left 6pm, Was Unbelievable line was longgggggg, wayyyyy to longggggg cuz of special offer they had for dodgers fan. I Saw 👀 many people walked out also. If they know they shall be busy management should had put more employee's to help out and speed up the service. Unfortunately staff are not friendly at all, they missed up my friend's order, 😕 😢 food came out wrong, and she over charged me.

We haven’t had very good experiences at this location in Glendora. The worst experience was after restaurants opened up from covid. The girl who “helped” us was awful. She acted like we were inconveniencing her when we wanted certain things on our order. This most recent time was barely slightly better. It was later on in the evening so it wasn’t as if they were busy. The girl “helping” us had no personality and wasn’t very friendly at all. The dining area was a complete disaster. Every table inside was dirty. Then it looked like someone was going to start cleaning tables and he went outside to clean! We had to ask for utensils and the area to get utensils and drinks was a mess. I don’t think we are ever coming to this location again. We filled out the survey this place was awful and never heard back from management. I guess they don’t want our money. We will go elsewhere from now on.

Stopped by this Chipotle for a quick bite while passing through. We ordered crunchy steak tacos and a chicken bowl. I have a gluten allergy, so I can only eat the corn tortillas, which come only crunchy, or a bowl/ salad. Overall, the staff was friendly but not super helpful as to allergen information. The inside was well spaced out to comply with the COVID regulations and there are a few outside dining spots, if that's what you're into. The restaurant is located in the shopping mall, so there is plenty of parking all over. There are plenty of other stores nearby to walk around. The food overall was not bad. The crunchy tortillas are a little harder to fill than soft tacos and there were many toppings that ended up just getting put on top of everything instead of inside the actual tortilla. Thankfully, there's forks and napkins. The guac tasted a little off and the chicken was much spicier than we thought it would be, but it was pretty good overall.

I used to like Chipotle. Fresh, healthy, friendly. I don't complain much but last week's experience was horrible. Food not fresh, staff including manager rude and pushy - get through the line, what do you want, what do you want, what do you want, portions much smaller than last time and even more expensive! And why do they keep changing their recipes to be spicier and spicier, or, was it just this Chipotle? We used to be a once a week Chipotle family and a year ago ruined that... It's been about a year. I've written this review to remind myself to not go back.

I would have to agree with the last review of this location. My daughter and I came here back in September and had a much more positive experience as to the one we had tonight in February. The overall atmosphere/vibe was negative. I could tell the staff working was understaffed and they were trying their best to be positive. The cleanliness of the place was pretty bad. The cash register area was covered in bits and pieces of previous customers orders, the trash cans in the lobby were overflowing, and the seating area needed some love as well. I'm going to say that this location had a super busy day and wasn't prepared for it, which is wonderful for them in the long run but disapointing to those of us dining there tonight. I'm not discrediting the efforts of the staff working tonight, they did their best. The manager on duty should have been better trained, knowledgeable, and empowered to call in additional staff for help. It isn't their fault, it's the store managers fault.

Staff is fairly nice and helpful. They seem to be out of food items very often. The back counters and grill area look very messy and sloppy.

Location: Okay, Parking:Busy, Service: Basic, Price for food received: depends on order. Overall, it has been a long time since I have eaten at this location. I thought I would give it another shot since the Loma Linda Location was pretty decent. After trying, both Loma Linda still seems to rate higher in taste and amount for dollar spent. Still, I would go if a craving hit. 3 stars...

Rich AMeN Gill

Location: Okay, Parking:Busy, Service: Basic, Price for food received: depends on order. Overall, it has been a long time since I have eaten at this location. I thought I would give it another shot since the Loma Linda Location was pretty decent. After trying, both Loma Linda still seems to rate higher in taste and amount for dollar spent. Still, I would go if a craving hit. 3 stars...

Alexandru Muresan

Staff is fairly nice and helpful. They seem to be out of food items very often. The back counters and grill area look very messy and sloppy.

Sarah Saavedra

I would have to agree with the last review of this location. My daughter and I came here back in September and had a much more positive experience as to the one we had tonight in February. The overall atmosphere/vibe was negative. I could tell the staff working was understaffed and they were trying their best to be positive. The cleanliness of the place was pretty bad. The cash register area was covered in bits and pieces of previous customers orders, the trash cans in the lobby were overflowing, and the seating area needed some love as well. I'm going to say that this location had a super busy day and wasn't prepared for it, which is wonderful for them in the long run but disapointing to those of us dining there tonight. I'm not discrediting the efforts of the staff working tonight, they did their best. The manager on duty should have been better trained, knowledgeable, and empowered to call in additional staff for help. It isn't their fault, it's the store managers fault.

What HAPPENED TO FRESH CLEAN FOOD AND CLEAN KITCHEN???? OMG get it together GLENDORA CHIPOTLE what a disappointment 😞 the servers should be wiping and cleaning the counters it was filthy not enough rice and when you ask for extra anything THE SERVERS LOOK LIKE YOUR KILLING THEM... Sorry zero for service zero for cleanliness zero for good food fast!!! CHIPS ARE STALE AND THE GREEN SALSA IS DEFINITELY NOT WHAT IT USED TO BE... Bottom line MANAGEMENT IS NOT DOING THERE JOB SUPERVISING EMPLOYEES PERIOD....

I went for the first time to this location and had a poor experience. Tacos were kind of cold so guess meat wasn't served hot enough. I tasted something hard in the meat? Bone maybe? I also didn't get a receipt with my order. Cashier seemed in a rush and left soon as my charge was approved. It was around 3pm. I don't plan on coming back.

6:30 pm, missing several items, rice, onion peppers, chicken, the carnitas looked like it was swimming in weeks old grease. And the service was pathetic, slow, indifferent, the you don't like it, leave, attitude. I should have. Waited more than 5 minutes for chicken then just a tiny scoop, "that's all"? "You can order extra if you like". Should have left as soon as I walked in. I used to like this place years back. I'll pass next time.

Staff were courteous, fast, and cheerful! But the chicken in both my burrito and my wife's bowl was awful. The chicken was so bad that neither of us finished our meals and I was sick for the rest of the evening and part of the next morning.

Let me start off by saying that the customer service is pretty good here usually. The food is sadly what kills the good rating. The rice is either too soupy or its burnt and feels like you're eating rocks. Now thats not always the case but evertime I go to retry it hoping it'll be better, its just a let down. Sometimes the meat itself has come out raw, which is fine with me but can be harmful to others. I dont know about other locations and how they are but this one when it comes to food is sub par.

Disappointing on many levels. My son & I were travelling and went there based on positive experiences at the Chipotle Mexican near home. The staff was lackadaisical & complacent. There were not many customers, maybe two other tables, so they were not busy. They were slow to recognize us when we entered, slow to seat us, the waitress was slow at everything, her first trip to our table, menus, water, food, and the check. The food was bland to taste and cold. The cost was more than I care to ever pay for low quality food. The $15/hour minimum wage for simple jobs that do not require any ability is destroying the economy.

I came in more than an hour before this store was closing and was greeted by terrible customer service. It felt as though none of the employees wanted to be there. I regularly go to Chipotle and the protein portion they gave me tonight or less than a third of the normal serving. They were also out of several meats and did not offer to make any more. They were also out of it chips and guacamole which did not make any sense as it was more than an hour before closing. Unfortunately it was a bad experience at this one and I just wanted to make it documented because I will more than likely never return to this location again.

The tables in the dining area were dirty, with no one available to clean. The restrooms were also dirty with the trash overflowing. My husband had tacos that were greasy, and my chicken bowl had a lot of Gristle.

I normally love Chipotle but the last couple trips I've made to this location, my order was messed up each time. Both times I ordered online because I was on my lunch break. The first time I ordered a salad w/meat, no beans, no rice. I got a salad w/just beans. My meal was replaced free of charge but seeing as how I was at work and my lunch break was used to pick up the food, I had to wait until my next trip to get that replacement meal. This last trip I got another salad w/meat, no beans, no rice which came out correct but this time, they left out the dressing. I understand that things happen but having your order wrong or having something left out nearly every time you go makes one less likely to be a repeat customer. At almost $9 for a salad and having the order printed out in front of you, the order should be correct. Take a moment to verify that the order is correct.

Candice G

I normally love Chipotle but the last couple trips I've made to this location, my order was messed up each time. Both times I ordered online because I was on my lunch break. The first time I ordered a salad w/meat, no beans, no rice. I got a salad w/just beans. My meal was replaced free of charge but seeing as how I was at work and my lunch break was used to pick up the food, I had to wait until my next trip to get that replacement meal. This last trip I got another salad w/meat, no beans, no rice which came out correct but this time, they left out the dressing. I understand that things happen but having your order wrong or having something left out nearly every time you go makes one less likely to be a repeat customer. At almost $9 for a salad and having the order printed out in front of you, the order should be correct. Take a moment to verify that the order is correct.

We go to this location frequently but the recent trip, there were five people behind the counter standing there talking to each other. We were picking up our online order and when my boyfriend went up to the counter he mentioned his name and between that and getting handed our food, not a single word was uttered by the girl behind the counter. There were also two bags ready for pickup on the shelf but ours was not there. Maybe try to learn some customer service skills guys? I guess they needed bodies and not actual caring human beings working here.

First time coming to this Chipotle and I walked in and there was a very short line but they took 10 minutes for like each person and then they gave me very small amounts of everything and then I found not one but 3 hairs in my food. I tried to be nice but this is completely diabolical and I will not be coming back.

Sergio Сандовал

First time coming to this Chipotle and I walked in and there was a very short line but they took 10 minutes for like each person and then they gave me very small amounts of everything and then I found not one but 3 hairs in my food. I tried to be nice but this is completely diabolical and I will not be coming back.

Debra Bell

The tables in the dining area were dirty, with no one available to clean. The restrooms were also dirty with the trash overflowing. My husband had tacos that were greasy, and my chicken bowl had a lot of Gristle.

What happened to this place? The tables are always dirty, the floors are covered in food. The lettuce and guac were browning.

Came on a Friday night and waited in a long line. When it’s our turn to order, they tell us they are out of shredded cheese, mixed greens for the salad, and fajita veggies. This place is poorly ran by teenagers

This chipotle is dirty and nasty. Food all over the floor and on most of the tables. Nobody walked around to clean the tables off at all. A lady who looked like she was the manager, came out and straightened up the chairs and took the trays and baskets in the back, but not once did she clean or sweep the floors or have anybody else do it. this is by far the dirtiest chipotle I’ve ever been to also all of the trash cans were overflowing with trash I would give this place zero stars if I could

Service has really gone down, I never pay cash and the one time I have to they refused to break a $100. And on top of that chips are usually stale and guacamole is poorly made.

I unfortunately found a metal washer/ring in my chicken bowl while eating. I nearly swallowed the piece but I think anyone can realize how you react when something hard is in your mouth when eating something that’s supposed to be soft. I declined any sort of compensation/refund because I simply didn’t want to deal with them, but I did approach the front counter to show them the piece and my concerns.

It has been awhile since I have been here. Although the food has great taste, it was warm at best. Service was terrible! It was apparent none of the workers wanted to be there. Cashier has the personality of a rock. I may try Chipotle again. It will not be this location

One of their better locations, generous with serving sizes. (UPDATE) That was a year ago, before pandemic; staff all appears to be new c/w 2 months ago. Tonight we placed on-line order, ended up waiting 40+ minutes past the promised time, despite my daughter asking staff 2-3 times, where her order was. I then went into the store and yelled to get someone's attention, but my daughter shut me up before I exploded on someone. Did not see a manager or anyone of responsibility out front. Staff showed no concern, no apology. I know these are stressful times for the workers, too, but I am really p'ed off right now. Since we didn't get an original receipt there was no order number to register complaint with the company feedback website. One more reason to avoid eating fast (hah!) food. One star rating stands.

Worst chipotle experience of my life maybe the worst customer service experience. I seen that guy with black hair photo on yelp as well and multiple people claimed how annoyed he looked. Anytime i asked for something extra he looked so annoyed and act like its the end of the world. Nothing was said because everyone has a bad day but tou cant have a bad day everyday at work especially dealing with customers

Saw the advertisement for the beef barbacoa, so decided to try it, the beef that I got was not shredded like the commercial, it was chunks of fatty meat! Will not be eating there again. And the people that work there were not friendly at all, and had to wait for someone to come to the register so I could pay👎🏻

Thought I got this 5" burrito from Subway, straight up up stingy. Never spending $ here again! I get more love from street vendors 8D

It was so dirty...the kitchen area, food prep area, and all the tables were soooo dirty. Also, the person taking our order seemed annoyed/bothered. Customer service was terrible. I like chipotle, but this location was so dirty haven't been back.

Ordered a steak bowl. The portions are ridiculously small. It was so small I thought I accidentally was given a bowl that was half eaten.

The workers always seem to be so upset. If they have something going on at home they should leave it at home. I ordered a bowl and I have a whole avocado that has not been mashed and it is not ripe. Needs new workers who are happy with the job they signed up for.

First let me start by saying I LOVE CHIPOTLE! Normally… this particular location has just about the WORST customer service of all!!! I was definitely inconveniencing them by paying them money to purchase their goods and service. Chipotle corporate as well as the franchisee should look into retraining as this location is NOT up to the normal standard. I have uploaded a picture of my bowl with “double” brisket and “large” chip (which had absolutely no lime salt) where is it? I paid for it… I don’t see it… what little brisket it has, was dry and flavorless. Do yourself a favor, drive a little further to a different Chipotle location, I know I will from now on…

Food is always ice cold. Poor customer service. He seemed irritable when asked a question like we were bothering them Won’t return to this location

I'll start by saying, I love chipotle. I use their rewards program, and eat chipotle almost every week... just not normally this location. Smallest portions I've ever seen at a chipotle.. only to be matched by the tiny bag of near tooth breaking stale chips. Took the chips back, and the employee said,"sorry, this has been happening all morning" and then proceeded to bring me another bag of chips that's unbelievably, laughably, empty. Like, normal size bag, but just the tiniest amount of chips inside.

Charles Frazier

The workers always seem to be so upset. If they have something going on at home they should leave it at home. I ordered a bowl and I have a whole avocado that has not been mashed and it is not ripe. Needs new workers who are happy with the job they signed up for.

The Steak and Eggs Guy

First let me start by saying I LOVE CHIPOTLE! Normally… this particular location has just about the WORST customer service of all!!! I was definitely inconveniencing them by paying them money to purchase their goods and service. Chipotle corporate as well as the franchisee should look into retraining as this location is NOT up to the normal standard. I have uploaded a picture of my bowl with “double” brisket and “large” chip (which had absolutely no lime salt) where is it? I paid for it… I don’t see it… what little brisket it has, was dry and flavorless. Do yourself a favor, drive a little further to a different Chipotle location, I know I will from now on…

Jeremy Mayhew

Food is always ice cold. Poor customer service. He seemed irritable when asked a question like we were bothering them Won’t return to this location

J Ross

I'll start by saying, I love chipotle. I use their rewards program, and eat chipotle almost every week... just not normally this location. Smallest portions I've ever seen at a chipotle.. only to be matched by the tiny bag of near tooth breaking stale chips. Took the chips back, and the employee said,"sorry, this has been happening all morning" and then proceeded to bring me another bag of chips that's unbelievably, laughably, empty. Like, normal size bag, but just the tiniest amount of chips inside.

Servers rude …. they don’t clean tables or serving areas talking to each other instead of cleaning if I could give a zero for service I would

The girl working at the front was very nice and cordial. It's an hour before closing and I was told that they are not cooking any more steak tonight. You can tell the cook didn't want to cook it because when I walked in he started complaining and shaking his head to the other worker. That is completely disrespectful and it's going to hurt your business I mean it's doing it right now. I don't know who runs or owns this place but it seems like either you don't like to make money or you are being screwed by lazy workers.

MJ was extremely rude and she made me feel discriminated she was being polite with everyone infront of me but when it came to me she raised her voice and seemed bothered once I started speaking Spanish to my girlfriend. She was also mistreating her coworkers. Me and my girlfriend felt so bad we couldn’t even eat the bowl anymore.

Worst location ever. The workers look like they hate their jobs. The girl that checked us out was not friendly at all. The portions were small and the food was ice cold. Paid almost $30 for a bowl and a kids meal. one of the worst experiences lol don’t come here.

the worst chipotle i have ever tried! Just ordered chicken bowl and got literally 4 small pieces of chicken. I asked if they could add lil bit, they said that was normal portion, 4 pieces excuse me?? Rice was half cooked, i don’t even know what to start from. Won’t recommend.

I don't know what up with the food places in the area recently but I swear im not being a karen when I come here to say there was a piece of plastic wrapper in my guacamole.

Paula Huerta

Servers rude …. they don’t clean tables or serving areas talking to each other instead of cleaning if I could give a zero for service I would

dariela

Worst location ever. The workers look like they hate their jobs. The girl that checked us out was not friendly at all. The portions were small and the food was ice cold. Paid almost $30 for a bowl and a kids meal. one of the worst experiences lol don’t come here.

cody lyles

the worst chipotle i have ever tried! Just ordered chicken bowl and got literally 4 small pieces of chicken. I asked if they could add lil bit, they said that was normal portion, 4 pieces excuse me?? Rice was half cooked, i don’t even know what to start from. Won’t recommend.

Rigo Mortis

The girl working at the front was very nice and cordial. It's an hour before closing and I was told that they are not cooking any more steak tonight. You can tell the cook didn't want to cook it because when I walked in he started complaining and shaking his head to the other worker. That is completely disrespectful and it's going to hurt your business I mean it's doing it right now. I don't know who runs or owns this place but it seems like either you don't like to make money or you are being screwed by lazy workers.