Carl's Jr.

Love Carl's Jr. They are good quick little pricey burgers but all in all was a good experience

They're providing fast service in the drive-through. I appreciate this, especially because so many businesses are closed right now, due to the threat of Covid-19. My orders have been accurate and the service has been friendly. Update: It is now April of 2024. The restaurant is fully open. The dining area, restrooms and parking lot are clean. The service is still expeditious. The food is the same quality it has always been. My favorite is the Western Bacon Cheeseburger.

Kristin “Kiss” B

Love Carl's Jr. They are good quick little pricey burgers but all in all was a good experience

Raybies Flynn

They're providing fast service in the drive-through. I appreciate this, especially because so many businesses are closed right now, due to the threat of Covid-19. My orders have been accurate and the service has been friendly. Update: It is now April of 2024. The restaurant is fully open. The dining area, restrooms and parking lot are clean. The service is still expeditious. The food is the same quality it has always been. My favorite is the Western Bacon Cheeseburger.

It was a sub average visit customer service was horrible. I ordered my meal and they made it wrong twice and then refused to refund me ..along the manager and employees were laughing when I complained and asked for a refund they said they don't give refunds.

christopher petrosino

It was a sub average visit customer service was horrible. I ordered my meal and they made it wrong twice and then refused to refund me ..along the manager and employees were laughing when I complained and asked for a refund they said they don't give refunds.

the deep fried food needs to be drained before serving. the grease is literally dripping through the bag getting on everything.

Steven School Alchemy

the deep fried food needs to be drained before serving. the grease is literally dripping through the bag getting on everything.

Ordering ahead of time with the app results in terrible service. They ignore me if I go to the mobile pick up counter, until I start waving my arms and calling out. I tried going to the main counter this time so someone would at least talk to me, and they said my order just needed to be bagged. The worker then proceeded to take 3 new orders, bag their food and give it to them before finally bothing to bag the order that had been sitting and waiting the whole time. I give up, I only go to Carl's for the ease of using the app and the occasional app exclusive offers. I'll be going back to Burger and Cream across the street.

manda meow

Ordering ahead of time with the app results in terrible service. They ignore me if I go to the mobile pick up counter, until I start waving my arms and calling out. I tried going to the main counter this time so someone would at least talk to me, and they said my order just needed to be bagged. The worker then proceeded to take 3 new orders, bag their food and give it to them before finally bothing to bag the order that had been sitting and waiting the whole time. I give up, I only go to Carl's for the ease of using the app and the occasional app exclusive offers. I'll be going back to Burger and Cream across the street.

This is the loaded burrito I DIDN'T order. I did NOT ask for any alterations to this burrito. I expected to get all of what is included in the ADVERTISED burrito. Pico de Gallo, meat and cheese is completely missing. This is unacceptable and THEFT. You swindled me out of my money, gas and time. Terrible service.

I would give 0 stars if possible. When ordering a la carte burgers, we asked for a Famous Star with NO CHEESE. The employee firmly stated that the Famous Star does not come with cheese. Seeing it stayed that way on the menu, we accepted her explanation. Well, guess what?? We drove off with a Famous Star with cheese and didn’t see until arriving home. The other burger was an original $6 burger, with tomatoes that were a yellowish orange- and the end of the tomato to boot! See pics. Our onion rings were cold and soft. The restaurant not busy; I was alone in the drive through. Super NOT happy.

Around 9pm on Friday, 10/29/2021, I drove thru from Lake Wildwood, CA to the Carl's Jr. drive-thru at 729 Taylorville Rd, Grass Valley, CA 95949. I ordered both a 6 piece AND a 12 piece box of chicken nuggets (? smaller than traditional 'tenders'), 2 orders of onion rings, honey mustard dipping sauce and a medium Coke. It came to a little over $15. Drove back home and first discovered only got 1 order of onion rings (not sure if charged correctly or not), THEN opened the chicken tenders. It was immediately apparent all but maybe 3 pieces of chicken were overcooked and old. I think they may have made multiple trips thru the hot grease to warm them. Some were so overdone they were darker inside. All the chicken "tenders" or nuggets were tough as shoe leather and thoroughly disgusting. I've had the same chicken pieces at OTHER locations and LOVED them previously. Just this particular restaurant. We'd take a bite, then spit out the gross pieces. I ate maybe 3 entire pieces. My father dumped his CJ tenders and ate week old leftovers instead. The cashier was polite. The Coke and onion rings were both ok. Overall was disappointed with meal from Carl's Jr.

Order 2 double cheeseburger plain just meat cheese an bun. Question: would you like cheese on that...... Grrr . then i get 1 slice when the burger has 2..... Grrrr. Took a bite at edge of driveway . bun was completely stale an hard. Drive back thru complain an the answer : were sorry sir we will remake it for you .5 minutes later another single cheese stale cheeseburger. Food is foul staff is disrespectful an unprofessional an i suspect on allot of dope if you have to ask if i want cheese on a cheeseburger. Disgusting execution ill never go back an suggest everyone stay away from the stale food so you dont get food poisoning.

Ismael H.

This is the loaded burrito I DIDN'T order. I did NOT ask for any alterations to this burrito. I expected to get all of what is included in the ADVERTISED burrito. Pico de Gallo, meat and cheese is completely missing. This is unacceptable and THEFT. You swindled me out of my money, gas and time. Terrible service.

Cindy Pargett

I would give 0 stars if possible. When ordering a la carte burgers, we asked for a Famous Star with NO CHEESE. The employee firmly stated that the Famous Star does not come with cheese. Seeing it stayed that way on the menu, we accepted her explanation. Well, guess what?? We drove off with a Famous Star with cheese and didn’t see until arriving home. The other burger was an original $6 burger, with tomatoes that were a yellowish orange- and the end of the tomato to boot! See pics. Our onion rings were cold and soft. The restaurant not busy; I was alone in the drive through. Super NOT happy.

D. Parsons

Around 9pm on Friday, 10/29/2021, I drove thru from Lake Wildwood, CA to the Carl's Jr. drive-thru at 729 Taylorville Rd, Grass Valley, CA 95949. I ordered both a 6 piece AND a 12 piece box of chicken nuggets (? smaller than traditional 'tenders'), 2 orders of onion rings, honey mustard dipping sauce and a medium Coke. It came to a little over $15. Drove back home and first discovered only got 1 order of onion rings (not sure if charged correctly or not), THEN opened the chicken tenders. It was immediately apparent all but maybe 3 pieces of chicken were overcooked and old. I think they may have made multiple trips thru the hot grease to warm them. Some were so overdone they were darker inside. All the chicken "tenders" or nuggets were tough as shoe leather and thoroughly disgusting. I've had the same chicken pieces at OTHER locations and LOVED them previously. Just this particular restaurant. We'd take a bite, then spit out the gross pieces. I ate maybe 3 entire pieces. My father dumped his CJ tenders and ate week old leftovers instead. The cashier was polite. The Coke and onion rings were both ok. Overall was disappointed with meal from Carl's Jr.

Night Council IGC

Order 2 double cheeseburger plain just meat cheese an bun. Question: would you like cheese on that...... Grrr . then i get 1 slice when the burger has 2..... Grrrr. Took a bite at edge of driveway . bun was completely stale an hard. Drive back thru complain an the answer : were sorry sir we will remake it for you .5 minutes later another single cheese stale cheeseburger. Food is foul staff is disrespectful an unprofessional an i suspect on allot of dope if you have to ask if i want cheese on a cheeseburger. Disgusting execution ill never go back an suggest everyone stay away from the stale food so you dont get food poisoning.

I ordered a bacon guacamole burger and zucchini. They put the wrong size burger on it. It tasted fine. They re-fried old zucchini and gave them to me instead of asking me to wait. I will get over it if I want Carl's Jr or drive the extra 30 mins next time. This location sucks. If you pay just shy of $15 for a burger, side, and water it should be made right. Idk what is wrong with people today and not valuing doing their job right. Oh and there was no one inside and only one person that had just pulled up before me.

Under staffed and enployee seem unaware of surroundings including the line and my order was incorrect which isn't much of a shock from this one restaurant

Took my son for lunch here, and though I've had uneven service here before, this was the worst experience to date. Manager running the place acted like customers were a bother and couldn't care less about her or her staff's level of service. I ordered a western bacon cheeseburger combo and a 3-piece chicken tenders combo with a side of BBQ sauce and queso. When they brought our food out, most of our order was correct but they have me another burger for some reason and no side of BBQ sauce. I told the server that I didn't order this queso burger, just a side of queso. The manager tells the server (not addressing me) that I did order the queso burger and to tell me I can't get a refund. I just wanted to eat and for us to leave but they still hadn't brought my kid's side of BBQ sauce, so I asked the server again and he told me he would go grab some, but then he never came back. I walked back to the counter and asked again, and the server acted (like everyone else there) that I was being a bother, rolled his eyes as he called to the back for someone to get a side of BBQ, put on the counter (not even handing it to me) and walked away. The screwed up order, the bad attitude and unprofessionalism, the no refund; I'm done with this place and will not return.

Ordered the five chicken tenders to go for $8 & change. When I got home & opened the bag I was amazed at the size of the "tenders", they were more like bite-size nuggets. If you were to remove the breading, the amount of chicken was miniscule. Don't waste your money, eat somewhere else

Their food has gotten so salty it's terrible will never eat here again

8:30 on a Saturday night and no chicken items at all. No shakes. The person at the drive up got the order confused.We only ordered one meal and a burger . And they’re getting $20 an hour!😡

str8aka I

Under staffed and enployee seem unaware of surroundings including the line and my order was incorrect which isn't much of a shock from this one restaurant

Elias Cisneros

Their food has gotten so salty it's terrible will never eat here again

Dawn Hart

I ordered a bacon guacamole burger and zucchini. They put the wrong size burger on it. It tasted fine. They re-fried old zucchini and gave them to me instead of asking me to wait. I will get over it if I want Carl's Jr or drive the extra 30 mins next time. This location sucks. If you pay just shy of $15 for a burger, side, and water it should be made right. Idk what is wrong with people today and not valuing doing their job right. Oh and there was no one inside and only one person that had just pulled up before me.

Sean Meenan

Took my son for lunch here, and though I've had uneven service here before, this was the worst experience to date. Manager running the place acted like customers were a bother and couldn't care less about her or her staff's level of service. I ordered a western bacon cheeseburger combo and a 3-piece chicken tenders combo with a side of BBQ sauce and queso. When they brought our food out, most of our order was correct but they have me another burger for some reason and no side of BBQ sauce. I told the server that I didn't order this queso burger, just a side of queso. The manager tells the server (not addressing me) that I did order the queso burger and to tell me I can't get a refund. I just wanted to eat and for us to leave but they still hadn't brought my kid's side of BBQ sauce, so I asked the server again and he told me he would go grab some, but then he never came back. I walked back to the counter and asked again, and the server acted (like everyone else there) that I was being a bother, rolled his eyes as he called to the back for someone to get a side of BBQ, put on the counter (not even handing it to me) and walked away. The screwed up order, the bad attitude and unprofessionalism, the no refund; I'm done with this place and will not return.

lilroostercog

Ordered the five chicken tenders to go for $8 & change. When I got home & opened the bag I was amazed at the size of the "tenders", they were more like bite-size nuggets. If you were to remove the breading, the amount of chicken was miniscule. Don't waste your money, eat somewhere else

Debra Kerr

8:30 on a Saturday night and no chicken items at all. No shakes. The person at the drive up got the order confused.We only ordered one meal and a burger . And they’re getting $20 an hour!😡