Margie Stokes

We had the steak finger basket. It was so good. Everything was cooked just right, it wasn't greasy at all. Everything tasted freshly made and was hot. Customer service was fantastic! Thank you for a most appreciated dining experience for lunch!!

Denise A. Montgomery

A bit busy but serve fairly quick. Tables needed cleaning.

Boo

This is the ghetto DQ around here lol. Run down, blah service, blah food, rarely made fresh. Too expensive to not be fresh. Sometimes you get an attitude from the drive thru employees, more often than not actually. I'll always prefer Castroville location, they are cheaper on pricing anyways. I don't go here unless my kid brother wants to come here (picky eater). It's not in my top 20 places to eat in the area. --if there's ever that many places-- I did get some pictures of the menu since you can never find any anywhere so hopefully those come to use for some people.

+1

Chuck Boloko

Chicken fingers but they have no hot sauce ........???? Their bbq sace was awful, WTH? Chicken strips were awful. The breading was discusting. My wife says that they have recently changed the breading on the chicken and she too was quite disappointed. I'll be going back to Whataburger. But no hot sauce of anykind in Texas????? That's pretty bad. 🤦‍♂️ They could even serve Texas Petes for pennies but apearently that's too much.

tidynation

My husband and I cannot eat bread We'll order stuff with no bun and eat with fork and knife. That usually entails making the burger in a container, which they did. Tell me what hunger is going to be busted with this? They gave us no condiments!!!! None!!! 11 bucks for this and some fries. I wanted to cry and we live in the country so we couldn't just return it without it being another trip for my kids. It was busy but there were about 8 employees present, so the building really shouldn't have been that freaking messy. I'm surprised no one slipped and sued. Honestly. DQ in Castroville is awesome!! No offense, but yes.

c b

Burger patties were cold, wilted lettuce, and fries were cold. I asked the young lady if they paid attention to reviews and she said, not really.

Gloria Alarcon

Absolutely THE WORST customer service experience Saturday evening 10/7/2023. Coming from out of town for a band festival called in advance at 9:30pm to make sure dining area was open because the website indicates HONDO DQ open until 11pm and Female employee assured me YES dining area open until 11pm. Family members arrived before me and ordered and when I arrived I was informed by a disgruntled unfriendly cashier that because it is 9:51 pm I would need to take my order TO GO because the dining area was now closed.. while trying to explain we are here together another employee literally RUNS to LOCKUP the door at 9:52pm with my 2 other family members in the parking lot unable to get in.. until someone allowed them in. The joyful evening was ruined by these salty young ladies annoyed by our choice to dine in after they had assured me they were open until 11pm. One of them stated they don't go by what the DQ site says. I guess they make up their own evening rules/hours. They served our meal In a To Go bag and boxes and we took it to the Table where my family members were sitting who had ordered a few minutes before 9:50 pm. This whole experience was disgustingly Ridiculous and disappointing and should be a case study on the importance of communication and customer service to the paying customer who is there to enjoy time eating great food (compliments to the cooks) but Instead we were made to feel unwelcomed while we ate our meal. A person may not remember what you say.. but they will always remember how you make them feel.. Hondo Dairy Queen you need evening employees that care about the importance of great customer service. At least say Hi smile and how can I help you. Maybe corporate office needs to clarify the specific time one can dine in to avoid dissatisfied customers and employees that get upset for showing up at 9:51 pm.

Ellijandra Corona

I was waiting in line for about 5 minutes and there are employees standing around doing nothing. Finally an employee comes to my friend and I and says nothing and just stares. She never even said hello. I start placing my order and watch her make my food. She was being so careless with my food. When she gives us our food she has a very upset look on her face. I say “Thank You” and leave without a “Your Welcome”.

J1984 DF

I don’t know what changed here but it’s not the same service as in the past. I Always get a Hawaiian blizzard but recently it’s been mostly ice cream with coconut. I’m lucky if there’s two banana slices and two pineapple chunks. It used to take the server a couple or three minutes to make it. Now it takes 30 secs. No care just rush regardless of quality. I mostly go on the evenings by the way.

Erica C

Looked yummy ! Once I bit into them chips were Stale and they didn't taste very good whatsoever 🤢 Sure don't look anything as advertised.

Devin Weirich

Good food and friendly service. Get yourself a Dilly Bar and cool off here from the ridiculous heat. Edit 1: In the bit over a year that I've been living in the area again I have had many occasions to frequent this DQ. This place has also failed me now many many times. If you are not dining in do a thorough check of your order in about 20 visits I've not had one order completed correctly.