Chicken Express

Deborah Townsend

Too much talking going on, food was cooked individually so it took a real long time and we were in a hurry.

Jessica Morgan

The past few experiences here have been BAD but today it was so bad I had to come and edit my review. Three of the last five times I've been there the tea has been very sour then today I had asked for very easy ice and she loaded my cups with ice. I also asked for a receipt but wasn't given 1. When I tried telling her about the fact my cups were very full of ice she just turned around and gave me her back. How rude is that? Extremely!!!

key med

Avoid the establishment if you care about your quality of food and service. The food is served cold, greasy and as if the food is sitting for a long time.

Robin Mcknight

This was THE worst chicken express ever. The cashier was horrible the guy with the curly hair shaking his butt around didn't greet me at all and the food was horrible 😫 never again will I visit this particular place NEVER!!!

Johnny Jesdar

Cold chicken and soggy corn nuggets. I walked in and this cashier just looked at me like I wasn't welcome. I only chose to walk in this time because I've waited at the drive through for 5 to 10 minutes before and no one would speak. They didn't hand me a cup for my drink and I almost walked out without one. When I asked to make sure the combo had a drink to go along with it, I received this yeah from a young black girl with so much attitude it left me stunned. From the DFW to East Tx, this is the absolute WORST location by far. Corporate needs to step in and fix some major issues here. It's obvious why the place is ALWAYS empty. I genuinely had high hopes for this place...

Thomas C

This was the absolute worst experience from a Chicken Express ever. My chicken strips were below sub-par. My biscuit was cold, and corn nuggets were not fully cooked. This location sucked before the remodel and maybe worse now after the remodel. Whoever owns this location needs to take their workers to the Judson Rd location in Longview for them to be trained. The difference between these 2 locations are night and day! My food was hot garbage.

tammy myers

Showed up at 12:20 today. An older white man who was cooking looked right at me 3x didn't say a word, a young black man did the same thing, and a young white man was even near the register and talking on drivethru headset, but never asked to help me. After 10 min, I just left. No wonder this place is never crowded anymore! Horrible customer service! Only 2 customers were inside the place! They had 4 or 5 workers! No excuse!

Michelle Leonard

The crew you had working at 7pm on 6/27/21 need ALOT more training. I can understand that the reason the wait was so long is probably b/c you are understaffed rn but how I received my food is a lack of common sense and training. Our dozen rolls came in a single BALL, all squished together like they rolled them all up together and shot them basketball style into the bag and our boxes of fries were maybe half full, this is not the first time. The picture of the rolls were after they were pulled apart.

kay schwartz

Have always loved chicken express. Do not like wait times. In line over 30 mins. Have never tried the catfish but decided to last week. When I ordered the 8 piece fillet meal I was told there was a 15 min wait for it. I passed and ordered chicken as usual. So today Aug.19th I AGAIN tried to order the catfish. AGAIN was told a 15 min. Wait! I asked why. Was told they had none cooked. Uh huh why the hell offer it on menu if you are not going to cook it!!!! This was 3:45 pm and dinner crowd coming on. WOW just wow. As much as I like their chicken tenders they have lost my business. Not going back. I'm done.

Eric Castaneda

One of the worse experiences IV ever had there. Literally sat in drive thru for over 45 minutes and they didn't have one single customer inside. I finally get to the window and I see all 3 employees either playing and dancing around or on their phone. I sat there and watched him take another 10 minutes to make 2, 4 piece chicken boxes. And of course I got my food and was cold. The inside of the restaurant looked horrible. There was more food on the floor than on the racks. Trash everywhere. Definitely won't be returning to this store

Kimbely Britton

We used to enjoy dining here, but lately it has been terrible. The chicken was super soggy and seemed like it was cooked HOURS ago. It was also bland and not seasoned at all. I also asked the guy at the window for honey mustard which we did not receive because the young workers were too busy standing around. Some were dancing. We bought $30 worth of food. It was so bad that we had to throw all of it in the trash. Management really needs to make some corrections. This used to be a good place to eat. These young and lazy employees are ruining your business by playing around and not taking their jobs seriously.