Susan Cox Parnell

Low carb choices were very limited. I had the shrimp brochette. It was a little overcooked and shrimp were farm raised.

Pegg

Food & Service is amazing as always! Do NOT go on a Saturday night…they have mediocre live entertainment that is BLARING so loud you cant even think…hitting notes she cant hit every time. We definitely would have went somewhere else had we know this.

Jason Tidwell

Food was ok at best . Older building could use an update. Bathroom was terrible. Worst bathroom I've seen in a while

Jade Simmons

Honestly this restaurant was a let down. The salsa was watery and the food wasn't great. If your expecting the familiar "casa ole" meals here, you will be disappointed. The staff was great and the restrooms were clean though.

joseph knight

Got the chimichanga w/shredded chicken would have taken a pic but im sure we all know what an Elmonterey frozen chimi looks like could have upgraded to the Fajita meat probably should have chicken was so dry when i cut into the chimi it split open like Grizwalds christmas vacation turkey i have no idea how this place has 4.1 Stars ? Maybe the Bar is fantastic 😂😂👀👀👀 really nice atmosphere though I gotta say i appreciate the response however you should read the review i said it looked like an el monterey chimichanga however if that was home made / hand made id get a new home to make em in

Casey Matchett

The evening manager is Extremely rude. A guest in our party found toothpicks rolled up INSIDE her flautas! Not just stuck through them, as to hold them together, but INSIDE them. We brought it to the managers attention, as it was a MAJOR safety concern, and just wanted him to be aware of the situation. Before I could even finish my sentence, he was quick to say "I'll just take it off the ticket!" I tried to explain to him that we weren't asking for that, but we were generally concerned about the safety and well being of other guests. As we were nearing the end of our visit, rather close to closing time, he came back to the table and started clearing our plates, and even tried to take a plate that my friend was still eating off of. I tried to bring up the flautas again, and he said "Dont worry about it, we need to wrap this up and get the checks out so we can get out of here!"... excuse me?!? As a former food service worker, for almost 20 years, I realize that at the end of the day, you're ready to get out of there. It's frustrating when customers are there that close to closing time. But its not like we came in, sat down and ordered at closing time. We got there at 9:45, Over an Hour before closing time! The food has been "decent" the last few times I've been, and our server wasn't Terrible, but the manager definitely wasn't friendly, and there were toothpicks inside the flautas! 😐

Sagar “Sid” K. Patel

The only highlight of this restaurant was Sean. He’s the bomb. Food is below mid, service is meh. From the salsa to the entree, it’s definitely a different approach to Tex-Mex. Maybe it’s for you, maybe it’s not. Wasn’t for us, but hopefully Sean can try to make it better!

Troy Eakin

Ordered the taco salad GRANDE... They need to look up the definition of GRANDE. Not much salad, not much cheese and even less ground beef and chicken. Green sauce is always decent. Asked for a to go water, I almost laughed when they brought it out...about the size of a to go coffee

I honestly was hoping that I could leave a pleasant review but I can't. I was seated in the section that I was across from the kitchen area. I am going to start with the hospitality and well it was horrible. The server that I had was rude. He literally looked at my family while my husband and son were still eating and said are y'all ready to leave. We were in shock. I ordered chicken tenders, they came out slimy when tearing the tenders apart. I ordered honey mustard dipping sauce, the waiter had poured the honey mustard sauce on my fries. The only friendly server was a female with tattoos all on her arms. She helped me send the food back. My waiter was rude to her about approaching his table and I am glad that she did. First kind face I saw in the entire wait staff. The server tries to charge me for a dish that was uneatable. While sitting there I observed staff dropping take out cups on the floor and still using them to put queso on for a to go order. One was taking food off the plate while the food was waiting for the server to get the food. None of the staff had on hair nets or gloves. Very unsanitary and goes against dhec regulations. So eat there at your own discretion!!!

Mike Cormier

I’ve loved Casa Olé since I was a teenager growing up in Pasadena, TX, and I always try to stop in for a meal whenever I’m visiting the area. On my last trip, I wasn’t able to visit a Houston location, so I stopped in Lufkin to get my Casa Olé fix and was looking forward to sharing the meal with my mother. Unfortunately, we were very disappointed. The meal was surprisingly bland, and even the green dip tasted watered down. I ordered the chicken fajita enchiladas, but what I received wasn’t chicken fajita meat—it was cubed chicken breast with a few grill marks. The meat was dry and lacked flavor, which isn’t what I’ve come to expect from Casa Olé. I hope the restaurant can get the food quality back to the Casa Olé standards I’ve always enjoyed. I do want to add that the restaurant was very clean and the staff was friendly and helpful. No complaints at all about the service—just the food itself.

K 1

Dirty! Waited 10 minutes to be seated and the place was NOT crowded or busy at all. The wait staff are young and inexperienced which is fine but one of them used profanity because he accidentally wore the wrong shoes to work. Asked that the one of many empty tables be cleaned after I was seated there. The food from prior diners was just smeared and spread on the table. Gross experience. Food was below average and eating it off a dirty table didn't help. Will Definitely not be back.

debbie monts

Had the beef fajitas stuffed avocados. I have had stuffed avocados at other Mexican restaurants and they were a 1000 times better than Casa Ole. The bottoms were drenched in thick glumpy cheese, beef fajitas were then put on top with 3 slices on each side with more cheese on top. The only thing good was the beef. The waitress only came by 2 times then when we checked out the cashier never asked us if we had a nice meal just said thank you have a great night.

Angela Mason

We usually end up going to this restaurant three or four times a year when we go through Lufkin to Houston. Each time we go, it is worse. This time was definitely the last time we will ever eat there. We were greeted by a girl who didn't even smile or speak with us except to ask how many. We were brought a basket of chips and only one bowl of green sauce and one bowl of salsa for two of us, and the bowls weren't even full. Our waitress was okay, but didn't really go to much trouble. It was lunch time on a Sunday, and I ordered the lunch enchiladas. She asked if I was okay with the $5.00 "upcharge", and I asked what that was for. She said it was because it wasn't a weekday (?). My cheese enchiladas were horrible, and that Velveeta queso they have is disgusting. The food was the worst I've ever had there, and this time I got sick afterward. When we got ready to leave I asked for a to-go cup to pour my tea into, and she brought me a toddler sized cup - photo attached. It took forever to check out, as the girl at the register was completely inept. For two people to have lunch, it was almost $40 and it wasn't even good food. As I said, this is our last visit. EDIT: Your apology means nothing as I have read through all the reviews and seen almost the same apology on every bad review. Obviously nothing ever changes or I wouldn't find reviews complaining of the same things I had happen to me.