Josiah Patterson

I drove up and the drive through worker was sassy for absolutely no reason right off the bat. I drove off and went to Popeyes. I received way better service there.

peanut butter

Didn’t get our full order then when we called back to tell them they just hung up

Nakeiya Whitmore

I just came and purchased a 12pc family meal crispy the chicken had absolutely NO SEASONING and the chicken was very dry. This KFC needs a new cook or something I want a refund. How are y'all suppose to be finger licking good but y'all are serving people chicken with no seasoning

Gordon Marando

If I can give KFC drive thru a zero star I would, I just drove up to the drive thru and I ordered two piece meal with macaroni and cheese, cole slaw and drink, I get home, openrd the box instead of cole slaw, there was potatoes and grave in the box

Olivia Matthews

Horrible service , rude staff and food almost always either very undercooked or dried out old not fresh and order frequently incorrect. Size of chicken is very small. Over all very disappointing compared to other KFC locations like Splendora Tx which is fabulous in both food and service . In fairness this Lufkin location gets it right every once in about 10 orders or at least that has been my experience. The only consistent thing about them is the poor quality .

Niki Rea

I was in the drive-thru so I didn't go inside. An hour before closing there was no tea made, sweet or unsweetened. They had to check and see if they had any white meat left. Of the two combos ordered, they got one right. The 2 piece had a wing and a breast, which was correct. On the 3 piece, I asked for a wing, a leg, and a breast. I got home and it had 3 thighs inside. I don't eat dark meat, so much for eating the chicken tonight. Tried to call the number at the location no person answered, and the voicemail is full so no messages can be left. Also whenever I picked up the chicken in the box to check my hand was covered in grease.

Jennifer holley

Placed and PAID for an online order only to arrive to the store to be told that they were out of most of the items ordered. Tried to speak with manager at store, but she couldn't speak any english! Called customer service to process refund and talked to 2 ladies from the PHILLIPINES who could not process the refund because the store had not closed out the order. Was asked to call back in 30 minutes to try again. I will be reaching out to corporate tomorrow. This has been the absolute most ridiculous experience we have ever had at any establishment.

Leanna Pritchett

First and unfortunately, the last time I will eat here. We were excited to try the new sauced nuggets, and they were terrible. I truly believe we were given microwaved chicken(leftover from lunch it was 3 pm).It was cold inside and soggy. Do not recommend this location. I hate to give negative reviews, but this place was truly pitiful.

Bite Me

So each time I go here it seems the quality of chicken is decreasing. This time the big box chicken tenders were not edible. The batter was soggy and the chicken was like biting into rubber. It wasn't warm. It was room temperature again. To top it off, the bathroom is clean but there is no cold water on sink and the mens restroom smells of reoderizer and swamp gas. I am done. No more chances... Time to go to another chicken vendor because everybody in town makes better chicken.

Nai Lam

They were out of tea and French fries. Had to repeat order about 6 times. The biscuit was hard as a rock. The person taking care of us didn’t seem to care about customer service. Asked for a large and received medium. Also asked for sauce and didn’t receive any. Chicken was terribly dry. Just too many things wrong in one visit. Management needs to review their program and make some changes.

Kairi Sofia

Our French fries were only half full. And they didn’t give us half of our order. Thanks kfc

Maria Almeyda

If I had taken a bite out of a brick it would have been softer and tastier. 3rd piece was a meatless wing?!!! The longest wait ever, at least 30 mins of what it would have been an 8 minute wait. Sorry, but nothing was good at all.