Kevin B

All around a not pleasant experience! Traveling through the city, from the airport, we went inside and was met with a scowling, rude lady behind the counter. The place was almost completely empty, it had one couple dining in. We placed our order, and waited for quite a while. Because we were traveling we asked scowling rudeness for more napkins, she give us two more. My wife explained we were traveling through and asked for more, the employee, literally ROLLED her eyes and grabbed two more and shoved them towards us. Carl's Jr needs to send their employees to customer service care classes! After reading tons of negative reviews, it sounds like the Mngt/Owners don't give a rip about customer satisfaction! Gone are the day's of customer appreciation and dedication to providing exceptional services!!! P.S. TO THE OWNER OF CARLS... You might have a fuller restaurant and better reviews if you took the time to train your over paid and uncaring employees!!! Just saying...

Jandro Silva

A friend and I were recently there around 2 weeks ago. Our experience was what seemed like a scene from a comedy / drama movie to say the least. The lady taking orders at counter looked flush, exhausted and somewhat faint. She confused our orders more than once and told us they were out of ice cream so no milk shake orders (the main reason we decided to go there.) We later found out she was pregnant and wasn't feeling well. As we waited , what seemed liked for ever, for our food order we noticed the drive thru was backed up pretty far with cars as the lady was talking on her phone and the only other employee working was busy cooking, cleaning and locking the doors (at 7:30pm) all while making these funny monkey sounds and trying to get the lady's attention to bag our order. Upon finishing her phone conversation, she started looking faint and feel to the floor. We proceeded in helping help her up and called 911. Needless to say, she was taken to emergency for observation. (My thoughts are with her and baby and hope they're doing well). 45 minutes to an hour had passed and we got our food which happened to be wrong, cold and looked pretty bad (photo attached). In conclusion, my poor rating is not based on the service. Can't blame the employees for what I think is lack of training from a bad managed restaurant. I feel we should have and very well should still be offered a cash refund.

adrian garacia

The So Called CALI XL burger taste terribly and looks just as bad. Before you call out a classic why dont you atleast master the basics. The commercial gives it so much hype and you get the worst burger I have ever attempted to eat. I didn't even get through half of it and wouldn't feed it to a stray dog if it were starving cause that would be messed up if this was anythings last meal. 0/10, F, 👎,🤮, never again. Now I remember why I haven't eaten here in years, and won't be again. Driving to McDonald's to get the real Big Mac and dumping this in the trash on the way out.

Lulu Lan

Ran out toys ,juice or chocolate milk for kids meal. If you change to soda will be extra charge. Paid in cash and gave me the wrong change.

woosahbi (Woosahbi)

The last time I was here, I ordered a double western bacon and I was given a completely different burger. I figured I'd try again. They closed at 9 pm. I got there at 8:40 and the people inside did not want to answer . Unacceptable.

Randy Hsu

This location cut corners. I ordered sourdough star meal, very expensive at $17.04 (reg soda and reg fries) and they didn't even bother to toast the bread. For a minimum wage of $20/hr, they knowingly put the soft bread on the patty and wrapped it, cutting corners. The fries were cold and soggy, soaked in oil, has mixed doneness so it tells me its a mix from different batches. They cut corners so I don't recommend this location.

edward sky

Trash!!!! The works barely speak English, the don’t want to make the food fresh!!! They rather recook old food, and make you wait like they are making your food fresh just to give you old food. It right by the place I’m staying but I rather serve or just eat the jalapeño popper

KpopN AZN

The location was closed on a Friday (Day After Thanksgiving) at 6:10pm when i showed up. Was attempting to pick up a mobile order I just placed. Now, I'm waiting to get a refund (hopefully) for an order I never was able to pick-up. It is inexcusable to take order orders and not even be open.

Vimanyu Aggarwal

Even 1 hr after their published timings - they weren't open. I reached there at 9 am and the doors were still locked. The lady behind the counter just kept ignoring me and waved that they were still closed. I was open to waiting as I had some time on my hands but despite me standing on the door for 10+ min she never bothered to come to the door so I can understand how long will it take them to open shop. This place can write a playbook on how to kill a business!

WhyTigr LovesYa

This is about the worst Carl's Jr. I have ever been to and I have been to a lot of them. The woman taking our order was super sour and seemed like she had better things to do, even though we were the only customer at 6 pm on a Wednesday. The food was absolutely terrible! The criss-cut fries were overdone and beyond crunchy. The noise eating them could probably wake the dead. The double western bacon cheeseburger I ordered was burned and overly dry with hardly any sauce to make it better. The chicken fingers we ordered were also overdone and barely edible. To make the experience even worse, the sprite I ordered had almost no syrup in it and everything else we attempted to order was unavailable or the machines were broken. I would not go back to this restaurant and I highly suggest that anyone reading this avoid it too. As it is, it seems like no one goes here based on the fact I mentioned above... we were the only patrons at 6 pm on a Wednesday... i wonder why.

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