This location has workers who don’t seem to know how to read instructions on the orders at all! This has been happening for a long time, but I let it slide too many times already. Just in the past week they got my orders wrong twice! I ordered a bread bowl the LARGE size, and they gave me the small size! Then I ordered a sandwich with NO EGG because I cannot eat whole eggs, and they still put a giant chunk of egg! My girlfriend ordered sausage with her sandwich and there is no sausage… What is wrong with the people here???

L. Business11

Listen I am a panera fan. I spend alot of money in panera stores as a whole. If another customer spotted a roach crawling and Im seeing it this means they dont care about their problem and thats disgusting. Not all paneras have roaches but this is not okay. Im not sure who the manager is but once you got one theres more and it means someone could have brought it in. EXTERMINATE. okay now after reading these reviews this particular location needs to be shut down.

Fernando Nunez

They always get my order wrong everytime, at times it feels like they do it on purpose . I dont even know why i go throught the selections of NO PEPPERS if they dont even follow them. It's disappointing because they will remake it for you, but I don' have the time to wait.

Michele R.

I am sorry I did not go to the Panera location in Northvale, NJ. I came to get my soup I. Nanuet because I live in Rockland at 6 pm today. The portions are dsmal. I got the broccoli & cheese soup and the mac & cheese. They gave me 1/4 cup Mac. with 3/4 vup of soup. Without shame, it charged me $17.00. I know there's inflation, but this is unbelievable. I get full servings in Tarrytown, NY, and Northvale, NJ. I guess my support for hometown Panera is done. I'll never go back to this one.

Mindy Rader

‼️New Name Panera Bread Without Butter So we’re at Panera Bread in Nanuet and ordered soup and 2 salads and it comes with bread. I asked them for butter. The guy said I have to get the manager. Manager came over and the guy said this lady wants butter. The manager says “we don’t give butter except for bagels” He said “it’s too expensive.” So after paying for $35 worth of food, he didn’t wanna give me any butter for my bread. Hence the name change. I’m talking about Panera in Nanuet. You can go to Woodcliff Lake and they’ll give you all the butter you want. It’s so funny. But also sad. You can call me Karen, but if you wanna eat Panera, go to Bergen County. PS I never give negative reviews but this was just wrong on every level.

Beyto Can

I've been a loyal Panera member for six years and have visited countless locations. We had a 45-day job very close to this branch, so we came here for lunch every single day. This place is an absolute disgrace and deserves a badge for being the single worst Panera Bread location I have ever experienced. Because our time was always limited, we used the mobile app to order ahead. However, our orders were constantly wrong or had items missing. On one occasion, we found bacon in a vegetarian salad. The worst incident was when an order wasn't even prepared. When we asked about it, we showed the staff the complete, confirmed order on the app—proof of purchase, the order number, the location, and all the items—and we still couldn't get our food. At this location, you literally have to beg like a beggar to get the items you already paid for, even when everything is clearly printed on the receipt. It's completely unacceptable.

Brian Mark

I’ve been to this Panera a few times. However, one lunch visit completely changed my mind. It was lunchtime, I was already getting hangry, and somehow my order was messed up not once, not twice, but three times — by the manager, no less. I ordered the You Pick Two, asking specifically for a half sandwich and salad. First, I got a soup and sandwich combo I didn’t order. Second attempt? Still wrong — and a vegetarian sandwich I never asked for. It took about 30 minutes just to finally get the correct meal. At that point, my hunger was gone, but my confusion wasn’t. Maybe a little retraining for the staff (and manager) would go a long way.

Efstathia Bertsos Mitsios

Today’ was the worst the chicken bacon rancher chicken was good cheese not melted and to top it off ranch every where!!! Cold sandwich $18 in the garbage just disgusting

E S

Ordered a grilled cheese sandwich and a grilled chicken. I'll let the pictures speak for themselves! SMH

Aleta Eubanks

Be warned that this location is a franchise! I ordered a Family Feast that included 4 half sandwiches, quart of soup, family salad, and supposedly whole French baguette. The Nanuet is $53 including tax. It’s $36 for the same meal in Suffern. I called customer support to find out if this was an error on the app. Nope, it’s a franchise and they can charge different from the chain location. Never again! Done with Panera. Oh the salad is a whole salad enough for one person and they forgot the French baguette!!!

Lena Lena

I Suggest avoiding this location altogether. This place serves obviously rotten food. How can someone preparing salads not see the rotten jalapeño, lettuce & cheese and instead of tossing it out or telling the customer they are out of jalapeño & other items they serve it anyway? Who does this? And for human consumption. I no longer patronize this Resturant or any in its chain as this is an integrity and system issue. Many life threatening conditions can arise from consuming raw, rotten produce and cheese including listeria and other bacteria that can cause food poisoning and other health problems. Rockland county health department needs to investigate & revoke their food handling license. This is a shame. I would not have anyone eating here with special caution for pregnant women, children, elderly and the immunocomprimised. Stay clear of o Panera Nanuet!!!!!!!!!!!!!!!!!!

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