Luca Lozzi

This Shake Shack is located right next to the American Natural History Museum, that’s why we decided to stop here to grab a quick lunch before heading in. The staff immediately welcomed us with a smile and directed us to the kiosks to order. We just had a couple burgers and fries. Everything was good, not sophisticated or anything, simple but good! The fries were swimming in cheese which for us was a bit too much but that’s absolutely personal taste. We paid roughly 20$ for a satisfying and filling lunch, great stop!

+8

Isabelle Tran

Excellent burgers! Our group of 7 all loved the burgers - the burgers are a bit small so if you are a big eater, considering adding other food, or even another burger. This location is small but very busy, so seating is very limited. The staff were excellent - helpful and cheerful.

+6

Amber de Jong

Food was good! The only sad thing is was litteraly fighting other people for the table. There is no real system for it and I was on my own so couldn’t wait for my food and get a table at the same time.

Jhonelle Bullock

Great burger spot after a walk through Central Park. Even though it can be a little crowdy during peak hours, its worth the wait. The burgers were tasty and fresh and seating is available both on the ground floor and the basement. The staff are friendly, helpful and you get free refills once you dine in. The restrooms are located downstairs and its clean.

Mxs

Good spot for a quick bite. The burgers are tasty and consistent with other Shake Shack locations, and the shakes never disappoint. Service can be a bit slow during peak hours, and seating inside is limited. Staff are generally friendly, however when I asked for a drink without ice, the woman at the counter reacted rudely, which made the service feel less friendly.

Sawako Y

It’d been a while since I’d last had Shake Shack, but I had a craving and ordered a Shack Burger and Fries for pick-up. With its proximity to the American Museum of Natural History and Central Park, this location can get quite busy, but I went for a very late lunch or very early dinner, so the lines weren’t too long. My pick-up experience was very positive, thanks to the friendly, helpful staff. When I arrived, I couldn’t locate the pick-up counter, so I asked one of the staff. They told me and very kindly guided me to where it was, at the back of the restaurant. The staff with the pick-up orders was also very friendly. Although it was a very short time, by the time I got home, the food wasn’t hot. I’d arrived before my pick-up time, but my order was already there, so maybe it’d been sitting there for a bit. Both my Shack Burger and Fries were still good, though. Their burgers aren’t as greasy as some other places and the fries are crinkle cut fries. I love ketchup and realized after I got home that I should’ve gotten extra, because I use it for both my burger and fries, and it only came with 2 packets. Note for next time. It was a good experience overall, though. Great service really makes all the difference.

Bradley C

I ordered a brownie batter hot cocoa shake and French fries today. The shake was decent. I did get a few small pieces of broken down brownie crumbs. The fries were pretty nice actually. It was crispy even when it’s cold. Delicious! The staff were nice and friendly. The layout of the restaurant was kind of strange. Takeout was tucked in all the way to the back that I had to walk past all the people who were dining there. I just think I would like people constantly walking passing by when I’m enjoying my food. This Shake Shack has wine. Maybe I’ll come back and try it next time.

+2

jenny k

insanely crowded. staff training & management can be better; although large crowds and outdoor noise levels make it difficult to maintain a calm atmosphere. hygiene is not the best either & rather below average compared to other shake shack locations. however, food is still great and they do complete your order in a timely matter. would say that there was not a single staff member in sight at the register to accept cash.

America Toribio

The burgers are good but is not the end of the world. The shakes are good and creamy, my favorite was the tiramisu. They have restrooms downstairs. Is VERY crowded, I recommend you order online and pick up. The service is good though. Burgers does not include fries, you gotta pay them separately.

+4

Pulsar

Whenever I order a root beer float, all the ice cream is melted by the time I get my order. Whatever.