KFC

KERRY Defilippo

It is 8 o'clock on a Wednesday and they are out of chicken. You had one job.

RJ Jones

By far the worst KFC. Constantly running out of stock. Was just told (again) that it would be a 20 min wait to complete our order. I was told that the last four out of five times I’ve been to that location

Julie Polwah

We placed an order on the KFC app on 8/17 for a 16pc chicken meal at 3:45. Yes, I know that is a large order so it may take some extra time. However, we were notified by the KFC app that the order was ready a little before 4pm. My husband arrived a few minutes past 4. Nothing was ready. They hadn’t even started cooking our order yet because there were 3 people ahead of him waiting there too for their orders. My husband waited 45mins for the order. It took them an hour, from start to finish for 1 order. My husband had worked all day and had to wait 45mins for an order that said it was ready per the app. I contacted KFC via app chat and they said they would have someone follow up from the store. Once he got the chicken home, the food was soggy (was supposed to be extra crispy). Seems like the chicken was not drained well of oil. We tried to lay the chicken on paper towels, but the breading was falling off because it was so soggy. Disappointing since we had a house of guests waiting all this time for food which was almost inedible. I figured I would bring it up when I got a call from a Manager. Today I got a phone call from the Manager who was apparently on vacation while this occurred. She apologized for the inconvenience. She offered a 6pc meal as compensation. As I tried to explain why this was not acceptable, the Manager got huffy and said she already told me that she spoke with the staff and offered me the 6pc meal and that was all she was going to do. I told her that it took 1hr from start to finish after she just explained it should only take at the most 25mins when cooking from scratch. She made a remark saying “oh so now it’s 1 hr” (I assume because I told her he waited for 45mins but she was not considering the 15mins that we waited after placing the order on the app). I asked for a discount or refund on our order and she stated that since I used the app, that is not possible. From the Manager’s own mouth: the app says it’s ready automatically after a period of acceptable time. It doesn’t have any interaction with the store so when it says your food is ready, it’s a lie. She then said that since her offer was not acceptable that she would forward my complaint the owner. She had an attitude and treated me like I was wasting her time and making up stories. I didn’t even get a chance to explain how the food was practically inedible.

Michael Cavaluzzi

Retrain your staff I understand the power went out but you’re giving out buckets of chicken to people who ordered after making the original customers wait even longer then don’t even give utensils to eat the to go food. Ps I understand your bad mouthing in Spanish and you wonder why people get upset

Jacob Ransley

I'm sorry to leave a review like this. But considering I've been to over a 1000 restaurants from key west to Portland Maine. As an uber driver. Not only was the manager the worse I've ever seen. But scares me that God allows someone like that to exist. She refused to do her job. Laughed at me when I told her I could loose my job if she does not cancel the order. She needs to be fired immediately. I'm almost thinking about suing for company fraud. And making a suggestion to the police department that this woman Cleary is a criminal. I am reporting her to the company as well. And hoping that they leave how horrible she is on her work record. So she never sabotage's another restaurant, ever again. She really was the worse manager I've ever seen. And worse experience I've ever had at a restaurant. Having close to 4000 deliveries and living 30 years

Slick Shadow

From chicken fried then put in warming trays for hours till slightly soggy, to fries so limp you wouldn't believe they were ever crispy. KFC needs to address the quality of the food they are serving because the taste nor the freshness of the food is acceptable.

Rusty RQI10

The food is overpriced. $3 for a small mac & cheese which was about 3oz. Dont have all the sauces they advertise in their store. Their soda fountain mixture is terrible. Can hardle taste the flavor.

Joe Arbore

Very rude advertise 10pm hours but close store 1 hour early. Girl on drive thru lied about menu options. As a resident of this town this is not acceptable service. Refused my order because i arrived at 845 and they claim they close at 9pm when they advertise 10pm

C S

Food is good but literally every time we come here theough the drive through they tell us to go park that the food needs to cook. Last time we waited almost 20 minutes for two chicken sandwiches and fries in the parking lot. Tonight we are in the parking lot waiting right now as I type this, we left the drive through 15 minutes ago and are still waiting for one chicken sandwich.

Karisma Whitaker

Chicken was cooked in old oil and their clearly needs cleaning as every drink that comes out of it has a very nasty taste. I have been to this location a few times over the months and always get the same result. When I confronted the staff ( in a non confrontational manner) I was told this is how they operate and nothing could be done about it.