Dhiraj Chhetri

Got my order messed up after asking me 5 times in the kiosk and made me wait forever. Sandwich was terrible too. Disappointing

Kieth Mergard

They don't deserve even 3.3 stars they have now. Every single time I've ordered delivery, the food arrived cold without a hint of warmth. The fries were cold and therefore tasted old and the burger wasn't remotely even warm. I understand delivery is always a risk in terms of warm food, but burgers and fries don't lose heat within 5 minutes. Now I'm being told it's not reasonable to get upset when my food delivered isn't hot. Total bull crap.

Michael Hernandez

Trying to pick up delivery, staff proceeded to blatantly ignored and refused to address me, but would help other people that walked up. This is entirely unacceptable and is a clear reflection of poor management that must be addressed.

Bugatti Boy

So me and a friend came threw drive threw Halloween night we was the 4th car so we couldn't get out of line we was stuck we waited from 3am to 5am for food. We ordered 10 tacos, curly fries and a chicken strip combo which came out to 28 and something odd dollars. I asked the manger to confirm the order and I asked her was everything correct she said yes. When we got home I had soggy tacos, cold fries and three egg rolls with no chicken fingers. So I called told the manger she said come back the next morning and she would give me credit. I went back this morning and got the chicken and asked her to replace the comb she got rude and said your getting nothing but the 3 chicken figures. I feel as if the entire comb should of been replaced because it was wrong, fries was cold, I waited 2 hours plus and I had to use my gas. That's the least she could of done. I am a district manger somewhere else at a store and this was not great customer service at all and the entire night shift needs to be replace. No one should have to wait that long for food I do not care if it's 2 people working this was ridiculous, unprofessional and unacceptable. Corporate most definitely needs to get involved.

Jessica Daniel

This place needs to learn customer service! The manager had a rude attitude, like we were an inconvenience. Took 30 minutes to get our food. No service. Will not be back to this location!

Isaac Velasquez

Came to the restaurant, ordered some tacos. And a hamburger for my family got home, bit into my hamburger, and found a strand of hair in it. Long hair. So we went back to the restaurant, and we told them. "Hey, there is a hair in my burger. Can you please remake it?" The lady in purple who walked up does not speak a lick of English and has an attitude. I showed her another piece of hair in my burger and she Tried to tell me that the piece of hair was a piece of meat. Like meat fiber when it clearly was a long strand of hair. It's deplorable to be hiring people not from the states, let alone people who don't speak the language and have the gall to lie to my face. The other lady, a young lady, was very kind and understanding and obviously embarrassed. Please give this young lady a raise. Sep, 24, 2025. 8:00.

Abhinav Prakash

This place is always a nightmare, disgusting food and abysmal service, half of the order is always missing, what you get should be considered biohazard. Huge lawsuit waiting to happen. Service is trash and everyone there is so unhappy to be working there.

JayWCKD

Just about rehearsed my order before I went up here this morning. Didn't get what I ordered, not a big deal. Wasn't being a dick about it but still got attitude and a lecture from who I'm assuming is the manager when maybe her not hearing the emphasis on "SAUSAGE" in the drive thru would have been perfectly fine and rational excuse for the order being wrong. Can't be nice to everybody I guess. Food was fine.

LaKishia Swan

I went to Jack n the box on 7/27/24 about 11:30pm and the customer service was less than up to par. First of all the young girl was not too enthused to take my order. After I gave my order, the wrong order and total was displayed on the screen. I asked if she got my order because the wrong order was displayed and she said , "yeah I got it" I said I was just double checking because again the wrong order is displayed and I have a speacial order, it has an ultimate db cheeseburger up there and I ordered chicken sandwiches. So she added a db cheeseburger. I corrected her and afterwards she said nothing so I asked for my total and pulled up to the window. When I pulled up the window was open. She slammed it shut and just stood there. She never acknowledged or addressed me for payment or anything. Finally someone had to come from the back and take my money and give me my food. I thought it was rude and unprofessional. If you are not cut out for customer service, you should find something else to do.

SC Arr

This is place is super sketchy. Scam alert here. I drove up to pay for my order and there were two girls at the window. One was facing the drink machine and the other the cash register. I handed the girl in register side 83 cents and I dug in my wallet for a $20 bill. After I gave her the 20, the other girl hands me the note I have pictured, I take a moment to read it and felt soooo weird about it because I am at Jack in the Box. HOW ARE YOU GONNA TELL ME BE HEALTHY???? Right after that, I look back at the window and question why the girl at the register isn’t working on getting my change, she then lifts up a $10 bill and asks me “This is a really old $10 bill right?” I look at her puzzled and agreed, she then hands me a $1 which means she’s shorting me $10 in change. I tell her that I handed her a $20 and she said “No, you handed me a $10 bill I even asked you about it remember? I mentioned about it being old?” I said “Yeah but that was after I handed you the $20 and your friend here handed me the note.” She stuck to it and so I just said “ okay that’s fine, y’all have cameras here right!?” She said “yes, we do” I said okay I will come by tomorrow during lobby hours and speak with a manager about possibly looking at camera footage to make sure” I went back the same night and spoke to the manager, she took a picture of receipt for time stamp on video and she said she was going to let me know but she didn’t get my number because I was in a rush to get out of drive-thru line because I felt terrible for the people waiting in line. I tried to call them today and their phone line isn’t working. I guess I will just have to “stay healthy and strong” and stop going to Jack in the box. I’m almost positive the whole note thing and the question about the supposed $10 bill was to confuse me and I’m sure it’s not the first or last time they stole from people. Coincidentally, when I went back to speak with manager I heard that they had just turned in register and they were not over. I feel like they knew it was almost time to switch registers and decided I was a good candidate for theft. Sad.

Shelly Martin

For some reason, this restaurant is drive thru only, not welcoming to those hauling a travel trailer. Super. Lame. BTW, it’s 104 degrees today and so you can guess how hot it was making sandwiches in the travel trailer. 😞

Benito “el nombre comun” Lopez

Hours are incorrect, reason for the 1 star is that night shift employees know it and don’t care. Drove there on Sunday at 10 pm following the 24/7 hours marked in both Google and the Jack App, got there and all lights were down with the exemption of the 24 hour drive-thru sign. When trying to order, the employee told me it was closed. Okay, no biggy that’s not a reason for a 1 star, the real reason is that then I respectfully told him “Hey it would be good if you guys turn the 24hr sign off so that no more people come” he proceeded to say “meh whatever” and laughed at the comment. Save your time, and treat the hours of this location with a grain of salt.