Golden Chick

Sam White

They can be the most rudest people out there. If you hate your job that much go work someplace else. And to mention I’ve asked to have spicy tenders twice and they always give me regular tenders when I have specifically asked for spicy. Also they give you the smallest amount of fries I have ever seen and it’s disappointing.

tim borden

Check your order before driving off. The staff can’t read properly. How many times do they give out the wrong orders? I will never be back. My dad’s on hospice and simply wanted a chicken breast with gravy. I got spice chicken strips that he can’t have. Sloppy business

Bessie Pickett

Stopped by today because we saw this location on our way home because we were going to our usual spot but since we saw this location we said we would stop there. Terrible terrible terrible!! They got our order wrong and when I called the person who said she was a manager explained we had to drive back to Princeton and return this chicken and get the correct one. She said she would be able to refund the money but she put me on hold for 20 minutes and then hung up the phone. I called back no answer I called again no answer. By then I'm like they are looking at my number and not picking up so I had my husband to call and guess what? They picked up. WOW. A guy answered and I explained it to him and he was clueless and I asked where is the other lady who said she was a manager? He said she left. Whatttt??? What a total mess, no customer satisfaction or anything. The guy said he was waiting on the manager. He put me on hold and finally he came back to the phone and said we would need to bring the food back to get a refund. I wasn't trying to get free food or drive from Melissa back to Princeton. In stead I will write a review. Never going to that location again we will drive to the McKinney location at least they know how to take care of their customers. Someone needs to retrain that lady and make sure everyone knows customer service is how you keep a good customer. Also make sure your boxes on the outside can be readable. Repeat the order back. We will be more aware to check before leaving any drive through pickup.

Fran B

Let me start this out by saying the staff is always super super nice and I don’t want to take anything away from them. But whoever owns this location is cheap as hell. They literally charge you $10 for two pieces of fish, but it’s really one piece of fish cut in half. It wasn’t always that way, and I don’t know when they started it, but they don’t have to worry about me ever returning!!

Erica A

I visited the Princeton location today and I'm very upset. I ordered the 2 piece fish. It came with one side a roll and drink. The fish was awful. They sold me old fish. It looked and tasted like fish jerky. It was hard on the inside and didn't even look like fish. I have never seen fish that looked like this. It was inedible. They dont even give you a full piece of fish. Its basically one filet cut in half. The meat was brown colored, and this gives anyone reading this an idea of how old it was. I've had fish from Golden Chick before but this location needs to do better. The potatoes are bland. They only thing that I enjoyed was the roll. I was too mad to take it back. I just prefer to leave a review instead. I will be calling their corporate and I took a picture of the fish. I will NEVER go here again.

Trecia

I wish I didn't have to give no stars at all. Avoid going to this restaurant. Look at my picture. I ordered the 2pc catfish meal that cost $10. The pictures on the menu shows 2 filets. I was sold 2 strips that was small like a chicken tender and giving a kiddie size scoop of mashed potatoes. This is definitely not work no $10. This place is highway robbery

Jessica Barrientos

terrible service. staff is always rude. they mess up your order and don't give you your complete order after paying nearly $60 for freaking chicken. I don't like Popeyes or I would go there. so this is the closest chicken location we have here. hate this place. I wish they would fire everyone and rehire better people. and this place is always dirty.

DIRECT TAX

I ordered SPICY tenders is it that hard to get freaking SPICY tenders!!!! Horrible service!!!!!!! On my online order it clearly says spicy and on their receipt that they print out nowhere does it say spicy!

D Martin

I spent over $50 on my kids’ dinner tonight 04/30/2021. I was indecisive about ordering raspberry lemonade as $9 seemed pretty steep for a drink I haven’t tried before. I asked the team leader if I could sample it in a water cup or small container but he said no. I could have spent almost another $10 at his store and left a happy customer, not the end of the world but for a restaurant that has been struggling for a long time with different issues and that needs to gain the customers’ trust back, might not have been the smartest decision. He turned around and refilled his 32oz soft drink, took a sip from his cup that had no lid as he walked through the kitchen once he was finished packing my order. Go figure for someone that was so concerned about food and/or paper cost and now is also in violation of health codes. Now the most important things, he served me 2 burnt-bottom-of-the- pan family size mac and cheese and the second employee that bagged the dinner rolls smushed them all with the tongs, he threw them in the bag as if they were for the pigs. It was very sad for me to have to serve that type of dinner to my babies. The city is growing rapidly and the clientele that might had been ok with that poor quality in the past is long gone. Shame on Golden Chick of Princeton, TX.

Joey Irish

Pass!!!! This is how much mashed potato you get for $2.00. It was about the size of a gold ball and half of one, if even that. The bread said it’s made daily... well clearly not in the store. My chicken salad sandwich had bread that was hard and the chicken salad tasted like Costco’s, but five days old.

Lauren

Where should I start? We went through the drive thru which took almost 30 minutes by time we finally got our food. Honestly, the wait time wouldn't have even been worth me posting, bc I understand people are short staffed. What I WILL complain about is the small ROACH I found in my mac n cheese, AFTER I had already taken a bite. By the time I saw the roach, my husband and I had already eaten most of our meal. While trying to choke back vomit, we tossed our food out IMMEDIATELY. I am thankful we saw this before we fed it to our 3 year old!!! I hope this is not a common occurence at this location... Pictures are provided..

Rick H

This is the dirtiest Golden Chick i have ever been inside. I had to wipe down my own table because when i ask them to they chuckled and said sure thing, AND...... NEVER DID IT. There was food on the floors, under the tables, just nasty. They were a tad busy but no excuse for being this nasty. 1st and last trip here. There are better / cleaner options.