Popeyes

Paul Green

Terrible service by the manager on duty. Rippin Chicken old and overcooked. Manager did offer to replace, but I had to drive back 17 minutes to pick up. Very inconvenient. She never really apologized either. Maybe they were just having a bad night. Nonetheless, I we won't be going back. ✌🏾

Probably one of the worst chicken wings I had. I wanted fresh wings. I got re dipped wings. The chicken just tasted old. NOT HAPPY

Food was terrible I am so sick of getting fries that are hard as rocks and taste gross. The biscuit was horrible, the chicken barely had any meat on the bones. What kind of establishment is this your employees damn sure don’t care about their job. The guy at the window look like he was on his smartphone barely paying attention to whats going on. Some of us have very busy schedules and don’t have time to cook. Is getting a decent tasting meal to much to ask especially for the price were having to pay??

horrible service!!!! I did an order and needed to edit my order cause there were items on my list from days ago and when I placed my order I should be able to edit it within 5-10 minutes, nope it won't let you, so I am never ever ordering from Popeyes/Doordash again, I wasted $67 for nothing, well I won't do that again what-so-ever and they are horrible. I am terribly disappointed.

LaToisha “Toi” Hawkins

I bought my daughter the 12 piece signature hot wings. Just to get them overly cooked. And hard, their already high! She was very disappointed, and so was out. A waste of money.

Gugu Moreno

Saturday afternoon we were yelled at in drive thru. The hispanic dark curly hair girl taking our order paused so, we continued ordering & she yelled “WHAT 2 SIDES DO YOU WANT” with the most disrespectful tone, (we didn’t know the order came with it also she paused, so we assumed that part of the order was done) this location always is unnecessarily rude, not my first time being treated poorly here & I’m done giving this establishment another try.

n nnn

This is one of the slowest service in Rockwall. It takes 30 min to get your food for a simple order. The doors to the lobby are locked most the time so you are forced to use drive thru which adds more time for "fast food". Even when you pre order they will not have your order ready and you will still wait in the drive thru. I added a photo of the very sad wings I ordered... they have to be the smallest I have ever seen! They are mostly breading and are very small. The staff needs a good manager. They are on their phones or having their own conversations while customers are waiting on them. I can only imagine the poor cleanliness of the facility. Have lived here for 15yrs, will not be going back. Places like these used to close down or improve.

Jacob G.

The chicken and mac and cheese were burnt. This isn't the first time this has happened to us.

WC

I was a fan of Popeyes Chicken for many years and frequently visit this store throughout the year. I am very disappointed with the quality of food and the service they provided during my two recent visits. Most recently, the interactions with the staff were adequate but the choice of food and ensuing service was less-than satisfactory. After placing an order for “spicy” chicken, I reiterated the same at the payment window due to their not fulfilling the same request during my previous visit. I should have tasted the chicken prior to leaving the premises but discovered too late that once again, the chicken order I received was not “spicy” as well as being dry. Additionally, their coleslaw has evolved into a confusing concoction of…whatever. I have experienced some wonderful stores where the management seemed to regard customer service, quality of food and cleanliness as an integral component to their role in the food service industry. I have not detected similar vibes in this store. This store is in need of actions and not words toward changes in service and food quality.

Justice L

If you wanna wait 10 minutes while standing in line while no one helps you and they only do drive-through orders go ahead and come here terrible place. I’d give it a zero star if I could maybe try to hire a better help instead of young adults who don’t do anything.

brian Coutch

I Love Popeyes food. That being said I have been to this location twice. The first time I was appalled by the cleanliness of the bathroom(Absolutely disgusting) almost too the point were the restaurant should be closed. This being said the second time I went and the last time I will ever go to this location, the bathroom was even worse. I did not even think this was possible. The CDC should have been called. What the hell. I could not even enter I opened the door and had to retreat. I may have gotten a disease just from that. I had to quickly retreat. This place should be closed down. It is not safe to eat there with bathrooms so incredibly unimaginably dirty. My god how do the employees stay clean or even go to the bathroom. Does anyone even or has anyone ever cleaned this bathroom???

Scott Hair

Edit: I have to update my review, I thought I'd give them amother chance this past Sunday (8-24-25) because it's become significantly worse. Apparently no one bothers now to even take counter orders. I stood their several minutes while everyone ignored me. One employee was standing around by I think the food prep area on his phone, the management person (young lady who appeared to be pregnant) wasn't making any effort to take orders herself or find the person who was. Then a couple more people came in behind me and still no one even bothered to say they'd be with us in a minute and the manager gave those of us standing there a dirty look. The people behind me asked if anyone was taking orders, no one responded so they left and I did to, the Wendy's next door was happy to quickly take my money. This location has serious customer service issues on Sundays. I'm done. I won't be back to a place with employees who don't give a crap about doing their job right. Whoever the young man at the counter register was yesterday afternoon (7-20-25) was, someone needs to let him know that trying to have conversations on his phone while taking orders is a terrible idea. I had to repeat my order multiple times and he still didn't get it right that the order was for here and not to go. He continued having a conversation with someone on the phone even after that and ignoring customers until he finally noticed them. The food and cleanliness was fine but the bathroom needed attention.

Savannah DeBose

I just walked in and the guy at the front counter was looking at his phone and playing a game while trying to take my order. He asked me what I wanted after I told him my order. He didn’t seem to care at all about his job. Finally I said should I have someone else take my order instead? He immediately started to take my order. Then went to the back and came back with my sandwich which I don’t trust. Also the place was a mess. Where they have the soda fountains it was very unclean with dried up sticky colored soda and fruit punch on the counter tops. I don’t recommend coming to this location because the customer service is poor and this guy was more concerned about his iPhone game than actually taking an order.

Kim Gray

We have ordered many times in the past, no complaints. Delivery today was awful. Chicken was old, beans and rice was mostly rice, potatoes and gravy barely had gravy, dry potatoes. Called the store, manager said she fixed the order and it was not like I said. Argued back and forth, she finally said, next time you’re in I will give you wings….. that’s ok, won’t be back! Door dash would not credit or refund…. $55.00 in the trash.